Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleMark Claxton, from Hornchurch branch, is marvellous and helped us in letting our house. I found him quite pleasant and always approachable (even when he is on holiday) for any queries I had; guiding through each step which may sometime be …
5/5
GoogleI had some issues getting a property of my choice since the year started. I came across Balgores on Zoopla one month ago and contacted them directly. They have good communication skills , share with you all information without leaving any …
5/5
TrustpilotMichael was so informative and helpful
Michael was so informative and helpful, he made the whole process so stress free and straight forward. I am finally a home owner ...thanks Micheal..Will recommend you to my colleagues
5/5
TrustpilotA huge thank you to Gemma and…
A huge thank you to Gemma and Mackensie.They always updated me with my remortgage status.Your effort to help me is truly appreciated.Great service!Thank you.
5/5
GoogleI highly recommend Balgores Lettings Agency-Hornchurch. I was completely impressed with Ms Nikola Tokarska and Mr Mark Claxton professionalism and customer service . Their dedication in helping me find the right tenant was truly unmatched. They were always available to answer questions and provided guidance throughout the process.
5/5
GoogleMark claxton from Balgores in Honchurch was godsent at a time when all the estate agents were acting like demi gods and not responding to calls or emails regarding properties advertised on Rightmove. …
5/5
GoogleGreat estate agents, in particular Luisa Taviani was and is extremely friendly and helpful - always at the end of the phone! Would definitely recommend.
5/5
TrustpilotWhat can I say.....truly brilliant…
What can I say.....truly brilliant experience!!! From the moment I was in contact with Reece and Charisse, their professionalism, efficiency and communication throughout was exceptional. Excellent telephone manner and always on hand to answer my questions. I was always kept abreast of developments with regards to the progress and eventual viewing of the property. I was not disappointed when I eventually saw it. So far, the process has been made less stressful and painfree - all issues associated with moving home. Email communications all done in a timely manner. I have now had the pleasure to meet another member of staff Henry. Henry's telephone manner was professional and his knowledge of the area is second to none describing various key amenities i.e. leisure attractions etc etc - all very helpful to one moving into a new area. I cannot say enough about Reece, Charisse and Henry - all great assets to Balgores Property and I would definitely recommend this company to anyone looking to rent or purchase their home. Well done Team Balgores and keep up the sterling work !!!!
5/5
GoogleMark Claxton and Luisa Taviani were fantastic in finding a new tenant and setting things up quickly and smoothly. All overseen by Chris Ping - the Lettings King! …
4/5
GoogleIt has been a good experience dealing with Balgores. Starr West was helpful. Thanks Starr!
5/5
TrustpilotFantastic service from start to finish
We have nothing but praise for all the team at Balgores. Over the past few years we have tried to sell our home with other agents to no avail so we thought we would give Balgores a go.We had between 25 and 30 viewers over for weeks and ended up with three potential buyers and a bidding war between two of them.However, that's when Balgores hard work started. We accepted an offer from one of the bidders and were in a chain of six, in the middle of the pandemic with stricter lockdowns on the horizon. The chain almost collapsed when one of the houses in the chain was significantly revalued. Throw in a couple of completely incompetent solicitors and difficulty finding removal companies and, overall, it was very stressful and difficult process.From engaging Balgores to sell the house right through to 'moving day' all the team were extremely polite, hardworking and professional. Many many thanks to everyone at Balgores who we would certainly recommend
5/5
TrustpilotCouldn't fault it!
A young man named Liam was so fantastic when I was viewing and was so professional! it was excellent to have someone who gave very intricate details and presented it very well!
5/5
TrustpilotGreat experience with Balgores in…
Great experience with Balgores in Loughton, each staff member was a pleasure to deal with and extremely helpful throughout the process. Jack was Very professional. I would not hesitate to recommend them.
5/5
TrustpilotTop quality estate agent service
I bought a lovely 3 bed semi with my partner. We wanted a home which was close to everything we needed with a fairly big garden for our 3 dogs and parking for 2 cars. Curtis at Balgores was ever so helpful from start to finish, He was available to talk at any point during the day, I know this as I had a panic moment about the price and called him at 8:30pm at home and he was happy to hear from us and gave us all the help and advice we needed. His team at Balgores kept us in the loop with updates about every step of the buying process, something that we’ve not received when using other estate agents in the past. If I look to ever sell my home, il definitely be looking to use Balgores as my agent as I was so impressed with the service.
1/5
GoogleI was scheduled a viewing today at Hillview Avenue, Hornchurch with this gentleman named Callum Cotsgreave at 12:15. He was aware of the fact that I was coming from far with my wife whose health is not so good and a 6 year old child - I did …
Dear Mr Jason, Having investigated the situation firstly we would like to apologise, we … More
5/5
GoogleIt's a shame there aren't more stars to give. Balgores have been absolutely amazing. They have been patient, efficient, full of fantastic recommendations and you can tell that they value a personal relation to clients and keeping people up …
5/5
GoogleReece from Balgores Hornchurch has provided us with great support during the move into our new property, I couldn’t fault their approach, quick responses and pro activity in getting everything across the line and has continued to update us …
1/5
GoogleNot impressed with the 'help' I received from the girl who I spoke to. I've dealt with the dagenham office before and was very impressed and happy. This girl I found to be quite abrupt and not very approachable. …
5/5
GoogleVery professional service from our Agent Danielle. Her attitude was very professional and provided good customer service throughout the journey. Highly recommended.
1/5
GoogleSurprised. They make you leave a review the moment they find you a property and to mention their name. With a 6 bedroom house kicking all the problems under the carpet and making everything else seems all in working order. Been facing this …
Good afternoon, We're sorry to hear that your experience with us has not been positive. We take … More
1/5
TrustpilotThe worst agency services regarding…
The worst agency services regarding lettings on the market. We recently rented a house through Balgores agency, dealing with two ladies Toni Jones and Katrina. When we saw the property they assured us, the agency will make sure everything will be in perfect condition and in working order for us to move in. And also they will carry out all the health and safety checks, to make sure the house is ready to be rented. We were also promised a deep cleaning of the property. All this mentioned above, did not happen. This two ladies are are the most despicable liars. When we received the keys, we discovered that the electricity meter is faulty and also the electrical fuse was faulty and a danger to the house. The downstairs toilet was faulty, when you flushed the toilet water was coming out underneath, the backdoor was broken, could not be locked, the thermostat was not working, the owen was not working and the smoke alarms are not working either, also the radiator in the bathroom was broken and leaking badly. We think they just paid someone to sign their safety checks, so they can rent out the house as soon as possible and to get their commission. We intend to act legally against this despicable and discriminatory behaviour. Just because we are Romanians it doesn't mean we can be treated like this. It's a pity I can't upload pictures of the state of the property.
5/5
TrustpilotI would recommend Balgores as I found…
I would recommend Balgores as I found all the people I dealt with very efficient and very helpful, especially Deepuk and Ricky, nothing was too much trouble and they were always there when I needed them.
5/5
TrustpilotExcellent service provided by Ali…
Excellent service provided by Ali Mehmood, Morgage advisor at Balgores Property. Ali si the friendliest and nicest person who will go above and beyond for his customers. He was always so helpluf, he would take time to explain everything to us and he is genuinly a great professionalist. He is an expert at his filed and I can't thank him enough for all his help on our property
5/5
TrustpilotThis is the third time I have used…
This is the third time I have used Peter and Claire at balgores. Yet again they have both been fantastic. We have been updated all the way through, even when there has been issues, Peter has always managed to sort them for us. Great service and will 100% use these guys again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Balgores Hornchurch is among the ESTAS 2026 winners.
Source: The ESTAS 2026 winners, as published.
Send Balgores a message.
Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards.
