Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleShannon at ashtons has been amazing! We initially viewed a property with Shannon that weren’t for us, she then recommended another property that was being advertised in the next few days which she thought would be a better fit for us and …
5/5
TrustpilotMASSIVE thanks to Joe
MASSIVE thanks to Joe! He is a true gentleman and man of the word. Literally made it sooo easy for us(first time buyers). Always in touch, always gets the job done. Never seen such a good agent in my life!
5/5
GoogleReally happy with the services from Balgores agency, especially from Starr who was extremely helpful ,professional and quick with getting everything sorted for us. This is my first time renting through this agency and I must say I am more than pleased with it. Thank you Starr again!
5/5
GoogleGreat experience, great support through out the process. Jody was outstanding going over and beyond to ensure everything worked out well. Her response to our emails and calls were excellent. Big thank you to Jody and the team at Balgores Hornchurch. We highly recommend Balgores. Anthony & Olive
5/5
TrustpilotAmazing service
I can not recommend Abbie, Donna and the team @ balgores enough. Abbie was amazing and made buying our new home relaxing and stress free. She has been in contact the whole time and always happy to help me even on her days off!!!!Thank you again, we absolutely love our new home x
5/5
TrustpilotIf I could give six stars I would
If I could give six stars I would! Great service from valuation to handing keys over on move day. Billy and his team where extremely attentive & professional throughout. I cant speak highly enough of Balgores of Hornchurch.
Hi Matt,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass your praise along to Billy! Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
GoogleBalgores was amazing to work with especially Nicola. She always made sure that i knew what the next steps were. She was always happy to answer any questions we had and always happy to help. The communication was very good. I would definitely recommend Balgores to anyone.
5/5
GoogleBalgores was amazing to work with especially Michael. He always made sure that we knew what the next steps were. He was always happy to answer any questions we had and always happy to help. The communication was very good. I would definitely recommend Balgores to anyone.
5/5
GoogleChris and the team at Bacon were fantastic. They were always happy to help and answered any questions we had, no matter how big or small. They made the process of selling our property run really smoothly. We only wish we had been able to …
5/5
TrustpilotMortgage advisor
Great team. The whole process was explained from day one and made simple. There was no hidden cost. They were very helpful and even went all the way to help with further unexpected issue. Would definitely recommend for their service. Thank you Abi & Mackenzie
5/5
GoogleHarry was absolutely top to deal with! From start to finish he helped us through the process of buying a house for the first time. He was always super friendly and any question big or small wasn't a problem. I would very highly recommend him.
5/5
GoogleHad the pleasure of working with Reece. Thank you for all your help!
Good morning, Thank you for taking the time to leave us a review. It's great to hear how fantastic our agent, Reece, has been throughout your … More
5/5
TrustpilotBalgores Hornchurch were fantastic
I would definitely recommend Balgores Hornchurch. The whole team are extremely professional and hardworking. Selling a property can be a really stressful process but I felt supported and looked after throughout. Thank you to Billy and Callum for your passion, great personalities and knowledge. Thank you to Donna (Sale Progressor) who worked tirelessly on our behalf - your reassuring phone calls were priceless!
5/5
GoogleI recently had the pleasure of working with Mia Saint-Smith at Balgores, and I’m thoroughly impressed with her service. From the initial inquiry to the final handover of the property, her professionalism and attention to detail was evident. …
Hi, Thank you for your glowing feedback following your recent experience with Mia. We'll be sure to pass this on to her. … More
5/5
GoogleAmazing experience with Nikola from Balgores! She has an attentive nature and has been an outstanding point of contact for us throughout our time with Balgores. I usually do not leave reviews but i wanted to recommend Nikola for her …
5/5
GoogleWe recently let our property through Balgores and were very pleased with the service we received. Mark has been attentive throughout, going over and above to answer our many questions and guide us every step of the way. All communications …
5/5
TrustpilotThank you to Donna in after sales.
Thank you to Donna in after sales for her help in navigating a particularly difficult chain. I am sorry if I was terribly annoying! We got there in the end.
5/5
TrustpilotHighly Recommend
We recently sold a property with Josh at Balgores, Josh was brilliant, he was very professional and dealt with the process quickly before then passing it to Sarah the Sales Progressor to continue the sale. Sarah was also brilliant, she dealt with our sale amazingly and was so helpful with any issues we had. We can't recommend these two highly enough!!
5/5
GoogleI viewed a property with estate agent Koy lovely pleasant experience. Koy was very helpful friendly and professional will definitely use balgores to keep looking for my future property.
5/5
GoogleDanielle was excellent help! She provided me with all the information I needed and always picked my calls up and responded to any questions I had. Lovely staff :)
1/5
TrustpilotAbsolutely terrible!!!
I inherited Balgores when they bought out my property management company, and it has been the worst experience ever. If i could give them zero stars I would. Do not let Balgores manage your property because my experience with them is that they don’t give a damn, and just collect your money every month. An inspection was not done of my rental house in two years, they “forgot” to pay me for three months, and then when I requested my rent they shorted me a month until I requested they rectify it, they have charged me double for repairs, won’t give me copies of documents because “they are in storage”, and don’t attend to hazardous items on property inspections until you bring them to their attention, etc. It has just been a complete nightmare!!!!!Update March 2024I requested that I get my property back in March 2022, via an email to Paul Loding, regional lettings manager. I don't believe that initiated the process because he never responded to my request. Six months later, I made the same request to Amanda Farmer, and I believe that she got the ball rolling. I have a 12 month lease with a clause stating that I would get my property back with the tenants rehoused in approximately 60 days. It is 2 years later, and I keep being told that the council has nowhere to put the tenant. I have not had an increase in my rent in 8 years so I know that I am not getting the fair market value in rent. I feel that I have been misled because I was not told that the 60 days could be two years or more, as far as getting my house back vacant, as I would never have signed up for that. It is as though it is not my property. I am very upset as I cannot sell my property as I had planned. Their resolution is to advise me to get a solicitor! I would advise everyone not to enter into any letting contracts with Balgores. Furthermore, I am not getting copies of contractor invoices that I have been asking for since October of 2023. I don't know why that is an issue with Balgores, as the previous company was transparent and would freely provide me with contractor invoices promptly.
5/5
GoogleI highly recommend Balgores Lettings Agency We had an excellent communication with Reece . Thank you again for your help
Good afternoon, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Reece, and the rest of the team. … More
5/5
TrustpilotA big thank you to Balgores at Hornchurch.
A big thank you to Kellee Newman and Donna Hickey and team at Balgores Property in Hornchurch. There dedication was much appreciated and they were always at the end of a phone with good advice and help. We definitely couldn't have done it without them. They come highly recommended. Best wishes to you both.
5/5
GoogleEveryone we dealt with at the branch were very helpful and responsive and I’d highly recommend them to anyone. Thanks!
Good morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to the team. We really appreciate you taking … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Balgores Hornchurch is among the ESTAS 2026 winners.
Source: The ESTAS 2026 winners, as published.
Send Balgores a message.
Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards.
