Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
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Balgores Hornchurch is among the ESTAS 2026 winners.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Donna
After a long six months of delays at the top of the chain my exhange went through yesterday and throughout this rather trying time my contact with Donna at Hornchurch was invaluable. She kept me up to date in a very friendly and helpful way and never minded me asking silly questions realising that all this has been very daunting for me. Would highly reccommend Balgores Hornchurch and Donna in particular.
5/5
TrustpilotGreat service from the Balgores team, especially Donna
A big thank you to Jai who helped me get a quick viewing of my preferred property and negotiating with the seller to choose me ;o). An extra special thank you to Donna who kept me informed regarding the progression of my purchase. There were a few scary moments in the last couple of months due to our buyer’s solicitors. But Donna was always there and kept my purchase on track.
5/5
TrustpilotHighly Recommended!
Balgores has helped me purchase my first property with no hiccups. Communication was brilliant, there was always someone contacting me with updates. They provided a brilliant and reliable broker from MAB and a great solicitor from DC Law. I would like to give a special thanks to Nyal and Sarah from Balgores, Lucy and Mackenzie from MAB and Barry from DC Law for all the effort they put in towards my first home.10/10 service!! Thank you
5/5
TrustpilotBalgores have been really helpful in my…
Balgores have been really helpful in my remortgage process; I have little experience in this area, so I appreciated Christian Wilkinson's expert advice and insight into the market. Rohima Miah was superb in sorting out my paperwork for the lender. I would recommend Balgores for first-time Buyers, experienced Buyers and people looking to remortgage. I will be using Balgores again.
5/5
TrustpilotChristian and Rohima, Mortgage Advisor @ Balgores Wickford
We haven't completed our sale/purchase yet but have really appreciated the work Christian, the Mortgage Advisor, and his colleague Rohima have put in to get us to this position. Christian is really helpful and professional, even responding to my concerns when he was on holiday. They made it much less stressful, ensured we got the best deal and I would certainly use them again in the future.
5/5
TrustpilotWell organized and professional team
Buying a property is very highly likely to be very smooth specially for the first time buyers. And even all the property agencies are not the same in terms of dealing with individuals. Balgores Dagenham is definitely a recommended agency to work with. Had few delaying issues but it overall went well. The whole team was helpful but Mr Femi will be the top of the rank in terms of dealing our case. Appreciate team Balgores Dagenham!
5/5
GoogleI recently approached balgores to help me with the search of a rental property for my families forthcoming relocation to hornchurch. Danielle took us to a couple of properties. Throughout our viewings, Danielle was efficient, dependable, …
5/5
GoogleOur first time using Balgores and would definitely use again in the future thanks to Mark. He would always make time for us with quick replies to texts and emails and never made us feel like we were a pain. Made the process a lot easier and quicker for us to move into our property. Thanks again Mark :)
5/5
TrustpilotGreat service
Came upon this agency by accident. However the service i received from staff was exceptional. Jack in particular was quick to remedy any issues and discuss ways forward. Gosia was a good ear in terms of my experience of having people i did not know pass through my home which is part and parcel of selling i know. Overall dam good agency up to completion.
5/5
GoogleOur tenants left without any notice and Balgores were quick and efficient with finding a new set of tenants as soon as possible. Dealt with Koy for a lot of the process and he was brilliant, keeping me updated through the whole process.
5/5
TrustpilotSuperb service and true professionalism
We really can’t praise highly enough how professional and diligent Deepuk and his team have been in dealing with the sale of our property in Hornchurch.We live in Australia and this brings a unique set of circumstances with time difference. This didn’t ever become a problem as Deepuk always managed to email or call with updates. On occasion that we called the office we found the team to be very helpful and this would often be followed up with contact from Deepuk himself.We wouldn’t hesitate to recommend Deepuk and his team to anyone looking to sell.Very happy with the service and outcome
5/5
TrustpilotExcellent Service
I would like to say a huge thank you to Donna Hickey! Donna is extremely efficient, professional and above all approachable and friendly. I never had to chase to find out information, Donna was always one step ahead chasing my vendor and solicitor. I would highly recommend Donna and her team who made my purchase so easy and painless. Thank you once again, it was a pleasure working with you
5/5
GoogleBalgores have been my agent for 5 years and the service has been excellent thanks to Mark claxton
5/5
TrustpilotThe team worked hard to sell the…
The team worked hard to sell the property. They kept informed me of the housing market in the locale as the property I was selling was several hundreds of miles from me. Their opinions were honest and I felt reassured that my property and myself were in safe hands. There was respect on both sides throughout and communication could not have been clearer. Although I doubt I will never have a property in that area to sell again, I would not hesitate to recommend them highly to others . With thanks and high regard
5/5
TrustpilotExcellent First Class Service
We sold our house through Balgores, Hornchurch within a month. We cannot praise Billy Gill enough. Billy was amazing from start to completion. He told us he would sell our house and he was true to his word. Billy and his team are extremely knowledgeable, professional and so very helpful. Billy was always there to answer any queries which was so reassuring. We cannot fault Balgores and would highly recommend to family & friends and anyone looking to sell or buy in Hornchurch. Thank you for a first class service.
5/5
TrustpilotFeedback
I have recently completed my property sale with the support of Balgores property in Hornchurch. I can honestly say that they were very professional and quick to respond to calls and organise viewings. The whole process from start to finish was made easy and the Property Consultant Such Pattwal was professional and supportive throughout the whole process and she understood my situation completely.
5/5
TrustpilotI highly recommend Ricky Archer @ Hornchurch Branch!
So -- I don't like estate agents generally. This is based on historic bad experiences over the years. I have little trust and zero confidence. To this end, I sold my property using Purple Bricks, as I wanted to be more in control and I wanted greater oversight of what was happening myself. I had no choice however, in using estate agents to find a property to purchase. This kind of filled me with a little dread and I totally was not looking forward to all the blah and bs. I however met Ricky Archer at a property that I had arranged to view and he just seemed different. He had a really nice way and came across as decent and honest. This was my first impression of him. I didn't like the house he was showing me and it was over priced (in fact it is still on the market now). I had no interest in buying it, but I really appreciated meeting an agent like Ricky. About a month later, a property came on the market that I was very interested in. I called Balgores to arrange a viewing. About half way through the call, I realised that I was speaking to Ricky, who I had met previously. He remembered me and the house that he had previously shown me around. I was really pleased when Ricky said that he would be showing me the new property himself.He showed me around the new property and again was professional, charming, funny and honest. He said that as soon as it came on the market, he knew it would be what I was looking for and he was right. Ricky was able to negotiate well between the seller and I, to get an price that we could both agree on. This was efficient and he kept me up to date and managed my expectations extremely well.Even though Ricky was working for the seller and not for me, he kept me up to date throughout the whole process. He gave me his mobile number and was always available for calls and texts. He proactively managed the sales process until contracts were exchanged; speaking to solicitors and other parties in the chain. We were able to achieve a really fast exchange and agree a completion date. Ricky was fantastic throughout!He has changed my view of estate agents somewhat and I would recommend him to anyone. Balgores Hornchurch seems to be a great company too, based on all my interactions with them! I will send anyone looking to buy or sell a house in the Hornchurch area, directly to Ricky Archer.The only thing that I did't like was being told that I had to see the Balgores Financial Advisor and an appointment being made for me. I prefer to do my mortgage business directly with my bank and have no need to intermediaries. I already had my mortgage agreed in principle and in the end didn't attend the appointment, but it was kind of put to me, that it was compulsory to attend in order to be able to purchase the house I wanted. This isn't ethical and I hope that this is not common practice.Thank you for all your help Ricky. I hope to see you on completion day next month!
5/5
TrustpilotI am really glad I sold my house with Balgores
I am really glad I sold my house with Balgores Agency. At first, I thought they may be so busy that they wouldn’t give me the time I need to sell my house and understand the process as I know they are well known but these weren’t fact just my assumptions. Kish Oogarah was my contact and he was really nice and professional. He got involved until the end of the sale, keeping himself updated on where the sale was at. He gave me a few calls to keep me updated. It was really useful to sell with Balgores and I would recommend it.
5/5
GoogleJust wanted to give a shout out to Donna from Balgores who helped us with our new home. She was incredibly supportive, professional, very helpful and made the whole process less stressful for us. Thank you Donna!
5/5
GoogleI have been with Balgores Hornchurch for a number of years and i cannot recommend their service enough! A special thanks to Nikola who has always been there and goes above and beyond for all of my property requirements! I highly recommend.
5/5
GoogleBalgores Hornchurch estate agents are perfect Danniel Battie is 20/20 he is soo good thanks very much
5/5
GoogleReece Woodhall was able to let all six properties within our timescale. His service and experience gave us great confidence despite an emergency which he was able to defer the tenant without a hitch, …
5/5
GoogleGreat service and communication. Andrea helped me out so much throught the whole process. (Thanks ever so much again) Highlighly recommened
1/5
TrustpilotYou're paying for the shiny office (Hornchurch Branch)
At first, they were very helpful, but as soon as I went to sign the contract to list my late parents’ house it went down hill from there. The other agents all wanted a commission of 1% for which they would do open days and arrange all the viewings themselves. However, with Balgores, they wouldn’t do such a thing for even 1.1%, so straight away I was getting less than first discussed. They did arrange a lot of viewings, had multiple offers and we settled on what we were told was an offer from a cash buyer. Great, we thought, but then my solicitor contacted the buyer and didn’t hear back. Three weeks passed, so I rang Balgores to contact the solicitor where I was told “after the sale we don’t normally contact anyone” WHAT!!!!! No, you’re an estate agent (that’s what you list yourselves as) and you're my go to if my solicitor can't contact the other solicitor. A couple of days passed and they got hold of him. By this time, the buyers had already broken the Gazeal Agreement, which the buyer got me to sign. I could have quite easily walked away with the £2000 penalty fee.If you try to contact the sale progress team good luck, as out of the 20 plus times I called them they only picked up maybe four times, so always press option one as you have more chance of someone picking up. The longer this went on the less they picked up, so I expect the recognised my number and didn’t answer, as when I withheld my number they did (but this may have been just coincidence). Balgores didn't chase on their own back, I had to chase all the time due to the buyers solicitor not contacting mine. I expect due to the fact I was ‘tied’ into a contract they weren't bothered. I also suspect that the "cash" buyer wasn’t a cash buyer, as three months down the line my solicitor received an email from the buyers stating that due to interest rates increasing by 2% they were hesitant to proceed. Hence, raising my suspicion if this was truly a "cash" buyer!?! It may have been because they were short staffed, but my last estate agent was bad, and these were on par with them, maybe even worse! I would never use these again even if they paid me!!!Also be careful as if you leave the contract by giving the correct notice etc. and you have it listed with another estate agent of the person was first introduced by Balgores they they still want their money. So you could end up paying for 2 commissions
Hi Paul,I am sorry to see the above however I do share your frustations, our version of events are below.We agreed a package with you for the marketing of your home that included Balgores paying for the professional photography, EPC and floor plan.In terms of not contacting anyone after the sale agreed this is certainly not the case, we chase solicitors and parties involved to assist until point of exchange of contracts and completion and our records indicate as such.Regarding the Gazeal agreement, this was not instigated from the buyer it was ourselves and this to give additional protection to the transaction, the buyer paid £600 for this agreement which is non refundable to them and this is to show commitment from both seller and buyer as a penalty fee would be incurred by either side for withdrawing.We have contacted both solicitors on numerous occasions seeking updated and forwarding onto yourself, any contact you have made via phone or email has always endeavored to be returned as quickly as possible.The Buyer evidenced that he was buying cash. In terms of interest rates, a lot of clients go on to re-finance property after purchasing cash to pull their money back out - for this reason the rates would be relevant to them.In relation to the list of viewers that have attended, this is standard practice to send to clients, this is to avoid you being in a position of paying 2 commissions so that you can see who has been introduced by Balgores. Most if not all Estate Agents will do the same to avoid any discrepancies.As a company we have invested in your home and of course are disappointed that it has not proceeded to exchange of contracts, if there is anything we can be of assistance with in the future then please do not hesitate to contact us.Kind Regards,Billy GillArea Director
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Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards.
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