Trusted Agent profile · Horley
★★★★★
188 reviews across 2 platforms
66 Victoria Road, Horley, RH6 7PZ
JamesDean Estate Agents's office in Horley, at 66 Victoria Road, is rated 4.5 out of 5 across 188 reviews on two platforms, including 184 Google reviews rated 4.6.
Every review we hold for the Horley office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful on viewing with information etc. Quick to return calls & suggest helpful people who could assist me. Didn't harass me after my offer was accepted, spent time going through paperwork with me & directing it to the right people. Very happy with purchase.
Thanks for your 5 star review Sue. All the team @ JD will always try and make moving easy & stress free. All the best from team JD.
5/5
GoogleThe experience from viewing to move in was smooth, Elle was particularly very helpful, communicates effectively and has a good understanding of what needs to be done.
5/5
GoogleProfessionals. Swift actioning. Supportive.
5/5
GoogleCouldn’t ask for a better bunch of people to help me through the process of buying a house alone. Elle and John were fabulous!
1/5
GoogleTerrible, never replied to any comms when selling. Ignorant.
Dear Tim, I am sorry to hear you have had a poor service. Are you sure this is with JamesDean Horley, as we have no recollection of ever dealing with you. There is a JamesDean estate agents in Wales. I think you have possibly got us mixed up with them. Would you be kind enough to remove your comments from our page. Thankyou
5/5
GoogleVery professional and helpful estate agents. James and Brad at the agency were immaculate with their dealings and I found them high on integrity. The whole process of renting the property was smooth and simple and I had a great experience dealing with them. Kudos to the team!!!
Hi Prashant, thanks for the lovely review. We hope you and the family are enjoying your new home.
5/5
GoogleElle and James have been amazing! They have been so helpful and quick to answer any questions. Can’t fault them! Thank you :)
Hi Suzanne, Thank you very much for our review!
5/5
GoogleI have been really lucky to be helped by JamesDean letting agents to rent my new home. My previous lovely landlady had to sell the property and we found ourselves in very difficult quest of finding new home in Horley where we are attached by school, local people and my work. JamesDean letting agents presented themselves with amazing prossional aproach. Very good communicating skills made whole difficult process very comfortable and safe. I had been updated about every step undertaken which made me feel that my case is important. Cooperation to find a new home was also based not only on realistic assesment current circumstances but humanity. Thank you JamesDean.
5/5
GoogleWe have just completed purchase of our first house. Rob was extremely hard working and kept us uptodate, he was very proactive and gave us regular advice throughout the process. Rob went above and beyond to support us through the move. Highly recommend.
5/5
GoogleReally smooth process for new rental. Prompt replies to queries from Elle, quick with documentation, swift referencing. Viewing to getting keys was 7 days! 👍 …
Hi Edward, Thank you for Elle's lovely review. We would also like to thank you for making our work day easier with your excellent communication, it really does make a difference. We hope you are happy in your new home. All the best, The Lettings Team.
5/5
GoogleElle helped us every step of the way and went above and beyond to make the process as painless as possible.
Hello Lucas, Thank you for our five star review!
2/5
GoogleVery unprofessional estate agency. I went to see a property I wanted to rent yesterday and placed an offer straight after, I was not asked when I would like to move in, haven’t been asked anything about how much I earn or how much my guarantor earns neither have I been asked if I have any conditions to the offer. I was simply told because it’s £50 under the asking price they will have to email the landlord because he is abroad. I received an email today stating that someone else has secure the property at asking price. I was not told that there was another offer on the table neither have I been asked for my final offer or if I wanted to increase which proves that they didn’t even bother to ask the landlord what he/she would prefer. Furthermore I haven’t even been given a curtesy call to say “hey just to make you aware you have been unsuccessful”. This is an example of poor negotiation. I will not de dealing with them in the future.
5/5
GoogleElle is such a professional lady who knows her job. Thanks Elle and JamesDean for granting me such offer.
5/5
GoogleJamesDean we’re so helpful with helping us find our first property! Blake who was showing us around the place we went for was so helpful and friendly would definitely recommend them!
5/5
GoogleExcellent service from Brad throughout. Great communication, professional and friendly. Even after moving in, he was still available to iron out any issues extremely quickly. Would highly recommend to anyone who is looking to rent in the Horley area.
Hi David, many thanks for your lovely review. Have a great weekend from all at JamesDean.
5/5
GoogleWhat an amazing service...quick to respond and really quick to respond to questions. Kathryn is fab, personable and really looked after us throughout the whole process of moving m. Thankyou
1/5
TrustpilotTime wasters and unprofessional
Called "Brad" the letting manager at the Horley branch, after seeing a flat for rent in Crawley town centre and been told I would have been the first to see the flat. Brilliant! I thought...The day before I 've even sent an email to confirm the appointment and to have confirmation I was actually the first to view the flat (i know there is not enough supply nowadays so you must act quickly and didn't want to waste my time) got a nice "look forward to see you tomorrow"..as an answer.
5/5
GoogleFriendly, straightforward, easy and efficient to deal with. Helpful with advice and contacts for various services required throughout the sale process.
Hello, Thank you for our five star review. We're pleased you found our service to your liking. What you have stated is exactly what we set out to do. Thank you for choosing JamesDean as your agent. All the best!
5/5
GoogleI had a pleasure to cooperate with Brad. Very professional and flexible guy who answers all the questions promptly. The move-in date had no delays. Great agency. Thanks Brad!
5/5
GoogleJohn Freeman from JamesDean Horley found the perfect property for us and throughout the entire process he remained friendly, professional and proactive. It was a pleasure to work with JamesDean and we recommend them to anyone looking to buy/sell.
Hi Robert, Thanks for your kind words. John certainly is a great asset to JamesDean and we are really pleased your buying experience was on point. We wish you all the best in your new home.
5/5
GoogleReally lovely people, they were really patient and understanding of me and my partner as we are moving to our first flat together. Looking forward to moving into the new place it looks fantastic.
Hi Luke, thanks for the 5 star review. All the best in your first flat together, from all at JD.
5/5
GoogleWe would like to thank John for his assistance with both our sale and purchase. John has been a pleasure to work with. Helen & Neil
5/5
GoogleI dealt with Marcus and Adam at this agency and both were very professional. Marcus was the one who went extra mile to make sure the deal has happened and I highly recommend to let him handle your sale or purchase.
5/5
GoogleWe were quite impressed with this agency, all are very lovely and helpfull. our 5 stars go to Jessica for her time and kindness . Our move was easy and smoth becouse of her .Thank You Adrian and Julian
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JamesDean Estate Agents's Horley office has 188 reviews across two platforms: 184 on Google, 4 on Trustpilot.
JamesDean Estate Agents Horley is rated 4.5 out of 5 across all 188 reviews, and 4.6 out of 5 on Google from 184 reviews.
JamesDean Estate Agents Horley, 66 Victoria Road, Horley, RH6 7PZ.
