Every review we hold for the Horley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleElle has been super helpful in finding me and my sister our perfect space. She has been professional, friendly and supportive every step of the way and I couldn’t have asked a better agent to go through this process with. She communicated effectively throughout the process, keeping us in the loop every step of the way. I would highly recommend her as an agent, she’s patient and really makes sure all your needs and requirements are met!
Adeola · 29 January 2024
★★★★★ 5/5
GoogleJamesDean have been so helpful in helping me find my own apartment, they put me at ease and explained everything to make the move a lot less stressful for me. Elle was especially helpful in organising the move and the extra bits I needed! Will definitely recommend if you’re moving out for the first time!
Izzy · 21 May 2023
Agent replied · 4 June 2023
Good morning Izzy, thanks so much for Elle's 5 star review. We are so pleased Elle made your move smooth and stress free. Enjoy your new home from all at JamesDean.
★★★★★ 5/5
GoogleI have recently moved into a new flat for the first time in a long time and Brad made the whole experience super easy, always on hand to assist with the teething issues that inevitably happen and fantastic to deal with!! I can’t rate my experience highly enough!!! Thank you for everything!!
Abi · 5 April 2023
Agent replied · 4 June 2023
Hi Abi, thank you for your wonderful review. We are thrilled to have helped you. All the best from everyone at JD.
★★★★★ 5/5
GoogleBlake was so helpful and guided us through the entire process of viewing the apartment right through to our move in. JamesDean were extremely easy to deal with, very fast in response times, very courteous and professional, and very …
Thomas · 22 April 2025
★★★★★ 5/5
GoogleProfessional and friendly service from day one .
Blake has been excellent and I can highly recommend this agency and his service
Ivette · 25 October 2025
★★★★★ 5/5
GoogleSuch smooth sailing moving into our new place! Brad was super helpful and lovely. Communicated everything to us and acted swiftly to get us moved in! Can’t fault the process!
Grace · 25 July 2025
★★★★★ 5/5
GoogleWe had been looking for a house for over 4 months and had dealt with our fair share of estate agents.
Thankfully finding out dream home through John.
As first time buyers John helped us through every step and having an estate agent that was professional and friendly make the experience stress free.
Would highly recommend!
Charlotte · 25 March 2025
Agent replied · 22 October 2024
Hello Charlotte,
Thank you very much for John's review.
We're glad you had a stress free experience and have found your dream home through JamesDean!
★★★★★ 5/5
GoogleA week ago we got our keys to our new home. And although it’s been very stressful and difficult process John was fantastic. From the moment he showed us the property we knew he will do everything in his power to make it happen for us and he did. Great communication through out the whole process by far the best estate agent we dealt with. Thank you John .
Dorota · 24 September 2023
★★★★★ 5/5
GoogleEfficient, Professional and Personable experience with JamesDean EA in securing my tenancy in a very short timescale. In particular Elle ensured I was kept abreast of progress at all times and I felt supported throughout. An experienced example of your great reviews - Wayne W.
Inconspicuous · 5 January 2023
Agent replied · 4 June 2023
Hi Wayne, thanks for the great review. We hope you are enjoying your new home. Have a great Christmas.
★★★★★ 5/5
GoogleJohn was extremely helpful with my purchase; he was always available on the phone, and he was good at keeping everyone up to date. Always very cheerful, and I was very happy with everything!
James · 25 April 2025
★★★★★ 5/5
GoogleAm happy with the property I rented with Jamesdean estate agent, they have excellent customer relationship. Elle was so supportive and friendly, she respond to calls and mails promptly.
Thanks to Jamesdean estate agent.
Thanks to Elle.
You are the Best.
Divine · 5 May 2023
Agent replied · 4 June 2023
Hi Divine, Thanks so much for your great review. We wish you all the best in your new home, from all at JamesDean.
★★★★★ 5/5
GoogleElle has been amazing throughout the whole journey. She has answered questions quickly and efficiently, or if she has been unsure, has contacted the right channels for an answer within a quick turn around. The information provided has been thorough and clear.
Lucy · 4 February 2023
Agent replied · 4 June 2023
Hi Lucy, thanks so much for taking the time to leave a review. We hope you enjoy your new home.
★★★★★ 5/5
GoogleElle has been a great help from start to finish with my move, responded quickly and been very warm and personable making the whole process less daunting!. The property management team have also been quick to respond and helpful!
Elicia · 5 May 2023
Agent replied · 4 June 2023
Good morning Elicia, Thanks for your lovely review and we are so pleased you have enjoyed your experience with our team. All the best in your new home, from all at JamesDean.
★★★★★ 5/5
GoogleJamesDean are Very Professional, Well Organised & Supportive estate.
I was in a very tight spot and I needed to rent a flat at very short notice. Brad was excellent, he found a good sized flat in quiet area, which was just what I needed. He supported me all the way through the process of securing this flat. Every time I telephoned the team at JamesDean, every member of staff were always friendly, polite and we’re never in a rush to get you off the telephone. I always felt very welcome when talking to any of the team at JamesDean.
I highly recommend using JamesDean, they are absolutely excellent.
Mark · 4 June 2022
★★★★★ 5/5
GoogleElle has been so helpful with our moving process and has made it run so smoothly & efficiently. We look forward to moving in to our new home on Monday and would definitely recommend JamesDean!
Emily · 22 June 2023
Agent replied · 28 August 2023
Many thanks for leaving Elle a lovely 5 star review. Elle is a great team member and will always make renting a property via JD as easy as possible. Enjoy your new home from all @ JD.
★★★★★ 5/5
GoogleJamesDean were incredibly easy to work with on our house move, and our agent John Freeman made the whole process so much easier than what we thought it would be. I highly recommend
Calum · 29 July 2023
Agent replied · 28 August 2023
Hi Calum, thanks for your kind words and 5 star rating. We wish you all the best.
★★★★★ 5/5
GoogleIf i could leave more stars I would. From the get go everyone has been amazing. Shout out to Brad who has gone above and beyond. Would highly recommend. Thank you for a smooth process
Kayleigh · 28 May 2023
Agent replied · 4 June 2023
Good morning Kayleigh, thanks for your great review and wanting to leave Brad and the team more stars. Enjoy your new home, from all at JD.
★★★★★ 5/5
GoogleJohn was extremely helpful guiding us through the sale of our property and advising us on the purchase of our new property, This is exactly what we needed as we had not moved for over 30 years. Thank you.
Dave · 5 January 2023
Agent replied · 4 June 2023
Hi Dave, thanks for your kind words about John.
All the best in your new home.
Merry Christmas.
★★★★★ 5/5
GoogleElle has been fantastic throughout our new tenancy, starting with the viewing, quickly responding to any enquiries we had, and had all the paperwork done smoothly in record time.
Stuart · 25 March 2025
★★★★★ 5/5
GoogleGreat service from John and his team.
Right 'on it' from the get go, under offer quickly with a price we were really pleased with. …
PJ · 22 April 2025
★★★★★ 5/5
GoogleElle was amazing from start to finish in finding us our home. Everything was dealt with super efficiently and couldn’t of asked for a better team to help us every step of the way ☺️
Daniel · 4 February 2023
Agent replied · 4 June 2023
Hi Daniel, Thanks for the review. Elle is the newest member of the JD team, and is certainly making tracks in her progression. Its great to get this feedback, so thanks again.
★★★★★ 5/5
GoogleAs a new tenant I enjoyed the experience of viewing and renting a property. Brad was super friendly and helpful, and the process was efficient and clear. Would recommend and use them again.
H · 6 March 2023
Agent replied · 4 June 2023
Hi, many thanks for your kind words. We hope you enjoy your new home.
★★★★★ 5/5
GoogleFound the property online via Zoopla. Elle helped us the whole way through the tenancy agreement, she was very friendly and gave us a detailed tour of the property! Thank you Elle!
Katelyn · 5 April 2023
Agent replied · 4 June 2023
Hi Katelyn, Thanks so much for your lovely review. Enjoy your new home and all the best from all at JamesDean.
★★★★★ 5/5
GoogleWe have had a fantastic experience with John and the Jamesdean team. John is a very well experienced and has the gift of the gab when it comes to selling and he was a great estate agent for us when we came to buying our first property. Due to my inexperience of choosing a terrible socliter John was on hand to rectify any issues that occurred. Fantastic experience 10* if I could!
Callum · 4 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.