Trusted Agent profile · Horley
★★★★★
188 reviews across 2 platforms
66 Victoria Road, Horley, RH6 7PZ
JamesDean Estate Agents's office in Horley, at 66 Victoria Road, is rated 4.5 out of 5 across 188 reviews on two platforms, including 184 Google reviews rated 4.6.
Every review we hold for the Horley office, from every platform, shown as written. First names only.
5/5
GoogleChris and myself just completed on the purchase of our first joint home through the Horley office! We are so grateful for Kathryn's professionalism , especially dealing with the pre-sale process with 3 potential buyers making offers! It all went very smoothly after that, but not surprising really, as everyone involved was called Kathryn! - the estate agent, the vendor, the buyer and the mortgage lender!! It was meant to be, and we are over the moon. Thank you!PositiveProfessionalism
4/5
GoogleFound this company, pleasant to deal with. Communication was good, queries were answered quickly. All documents were electronic and easy to fill in.
5/5
GoogleBrad was very friendly and dealt with my lettings in a professionally way, great stuff, keep up the good work!
5/5
GoogleThe whole experience was perfect . Elle returned every phone call and e mail within minutes and kept me informed every step of the way Thanks so much 😀 …
Hi Steve, Happy New Year. Many thanks for the review.
5/5
GoogleThank you very much Jamesdean, your staff were really helpful, especially Reece, everything went smoothly, I will definitely recommend you to friends and family, I wish you all a happy festive season Regards Habib
5/5
GoogleAmazing service from John and Dean. Great communication and persistence to support a complex sale and make it happen. Thanks so much!
Thanks James, we really appreciate you leaving a great 5 star review for John & Dean. We wish you all the best.
5/5
GoogleGreat experience verry friendly and professional staff great job to Blake Richardson for smooth and great communication strongly recommend
1/5
TrustpilotTerrible
I had the misfortune of renting from them. The service is appalling! They are rude and when it comes time to move they forgot to tell me we had to move out! I found out when I phoned for a different reason. They put up for sale sign straight away and show buyers round with or without your permission. On moving out the house and garden were left exactly how we found them, however they tried to keep nearly the full £3000 deposit after months of waiting I had to eventually let them keep over £700 just to get money back. If they thought the house was fit to live in when we moved in then why would they claim it wasn't when we moved out. I have previously had them do quotes for selling houses always very over priced and very unprofessional. Also be aware they have nothing like as many houses let as they appear they just don't take their signs down.
5/5
GoogleWe viewed a property we liked very much. Ben showed us around. Rental property was extremely well priced and so much nicer than we expected from photos. We were given the opportunity to rent the duplex. I mentioned to Ben that it was unlikely that we had a good credit rating. Ben could not have been more helpful, and was totally honest. Unlike other Estate Agents we had dealt with. Fortunately we have found a Private Landlord willing to take us on. I would certainly recommend this Company based on their treatment of us. I am just sorry we could not do business
5/5
GoogleWe are extremely pleased with Rob and the team’s professional, friendly and reliable service. They were proactive throughout the whole process. So, no need to go anywhere else next time!!
5/5
GoogleBlake and Brad gave a good support and they are very friendly. process was very efficient. Thanks.
5/5
GoogleHad a great experience working with John F who brokered the sale of my property. Punctual and knowledgeable.
Many thanks for your 5 star review and also for your valued business. John is certainly a great asset to JD and thrives on giving all his clients a 5 star experience.
5/5
GoogleBrad & Elle we’re excellent from initial contact right through to handing me the keys. Can’t thank them enough for such a fast and smooth process. 10/10
Hi Mike, Thank you for taking the time to leave us a review. We're so pleased you enjoyed your experience with Brad & Elle here at JamesDean. Best wishes for the future.
5/5
GoogleI had a great experience with JamesDean. The entire process was very swift and convenient. Staff are very welcoming and nice. I will recommend them 100%
Thanks for your kind words Catherine.
5/5
GoogleJamesDean were absolutely fantastic. They were very professional but still friendly and approachable. Emails were responded to very quickly and without delay. I'd recommended them to anyone.
5/5
GoogleHi, Christopher and Joannie here ! …
5/5
GoogleVery helpful, friendly and professional service,
Hi Wendy, Thank you very much for the review. Please feel free to reach out if there is anything else we can help with. All the best, JamesDean.
1/5
GoogleAwful experience with Rob. Death in the family and trying to work out what to do on behalf of my 95 year old gran, so asking a few pertinent questions in layman terms as relying on his experience, which seemed too much for him today. He was rude, impatient and then threatened to withhold his valuation letter for probate, which was the final straw for me. What a horrible experience.
5/5
GoogleExcellent help with much needed information and advice. Went above and beyond to achieve a successful sale. Very happy.
Hi Lena, Thanks for your great review. All the best from all at JamesDean.
5/5
GoogleBrad and the team were simply phenomenal. Can’t rate highly enough.
5/5
GoogleJohn Freeman did an absolutely superb job assisting with my move and I couldn't recommend them highly enough. Friendly and professional throughout.
Thanks for the review Tom. We really appreciate you taking the time to leave one.
5/5
GoogleBrad and Elle have been a fantastic support from start to finish- thorough communication, efficient responses and both lovely. Thank you for everything.
Many thanks for your review Kate and thanks for choosing JamesDean.
5/5
GoogleWe felt like we were working with our best friends rather than Jamesdean agents. Cool buddies 😎 appreciated …
Many thanks Nathan for your kind review. Enjoy your new home and Merry Christmas.
5/5
GoogleJohn at JD was a delight to work with. He was very helpful throughout the process of buying the property. He was prompt, empathetic and friendly. We felt we are in safe and trusted hands during the entire process. Thanks and well done.
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