Trusted Agent profile · Horley, Surrey
★★★★★
225 reviews across 1 platform
12-14 High Street, Horley, Surrey, RH6 7AY
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Horley, Surrey, at 12-14 High Street, is rated 4.7 out of 5 across 225 reviews on 1 platform, including 225 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews Estate Agents won in 2026.
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The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Horley office, from every platform, shown as written. First names only.
5/5
GoogleVery professional and efficient with contact even checking in the morning of viewing that I was still OK to view. Very good communication
Hi Jon, thank you for your wonderful feedback! We're thrilled to hear you appreciated our communication and professionalism. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes, Jake
5/5
GoogleFantastic experience at our viewing today. All our questions were answered and were given a very detailed tour. Thank you very much!
Hi Imogen, thank you for taking the time to leave us a review of your experience. Brilliant to see you had such a positive viewing with us. Good luck with your search! Thanks again, Rhys
5/5
GoogleNatalie was particularly helpful and lovely to deal with. Highly recommended
Hi Helen Maan, thanks for sharing your experience with us. We’re glad to hear that we were able to help you out with the moving process.
5/5
GoogleLong time tenant (10yrs) multiple properties Ed and his team are among the best to do it won’t go anywhere else
Thank you, Luke, for your kind words and loyalty over the years! We're thrilled to hear that Ed and the team have met your expectations. We look forward to continuing to serve you in the future. Best wishes , Lisa
5/5
GoogleAfter many estate agents failed to help us to buy our first house we ended at Andrews' Horley Branch where John and his team was absolutely brilliant. Caroline Brown who is the mortgage advisor did a fantastic job and she was really helpful. And answered all the question we had. Highly recommend this branch.PositiveResponsiveness, Professionalism
5/5
GoogleSteve showed us around a property in Horne, and was excellent at communication prior to the house viewing and very accommodating to fit us into the open day. The viewing itself was a pleasure, with Steve taking every care that all known details were mentioned and questions answered. Very professional, and conveyed his genuine passion for the property.
Good afternoon Steve Martin, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you.
5/5
GoogleWe have been to a viewing of a rental property. The staff was super friendly and efficient, great communication throughout.
Hi Bianka, thank you for the review. Great to see that the team have been on hand to help you with everything you've needed so far. Thanks, Rhys
5/5
GoogleAlyaa has been helping us throughout our buying process, she has been amazing and is very professional. Always contactable! Thank you so much!PositiveProfessionalism
Good afternoon Tommy, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
3/5
GoogleWouldn't recommend. Got made to wait an hour at a property because the guy was running "late". Showed an interest in a property emailed. Got no response. Not a very organised place. If your not interested in buying on the spot there not interested. Can't say there rubbish as didn't have any major problems. Just wouldn't be somewhere I would go back to.
5/5
GoogleNancy, the sales agent was accommodating and friendly. She explained our queries as much as she can.
Thank you for your wonderful review! We're thrilled to hear Nancy provided excellent service. Your feedback is greatly appreciated and will be shared with our team. We look forward to assisting you again at Andrews Horley. Best wishes, Jake
5/5
GoogleHad a great viewing experience with Ben who guided us through the property but not being overbearing and allowing us to take in the property at our own pace. Very excited to now have an offer accepted and move forward!
Hi Natalie Taylor, thanks for sharing your experience with us.
5/5
GoogleNancy and Daniel have been extremely friendly and helpful throughout the complete process. Their knowledge of the uk rental market has been really helpful in assisting me to find a property in the Horley area. Highly recommended!
Hi Lee, great to see such a fantastic review for our team in Horley, in particular for Nancy and Daniel. Thank you for recognising their efforts in supporting you through your property search. All the best in your move and we look forward to helping you again in the future. Thanks, Rhys
5/5
GoogleStephen Edwards conducted our viewing of a property in Horley. Stephen was very professional and was very warm and welcoming to us. Everyone in the branch office is very helpful and I would highly recommend Andrews Estate Agents to anyone looking to buy/or rent in the area. Great service!PositiveProfessionalism
1/5
GoogleAvoid this agency. They took my deposit in 2018. Still hurts.
Hi Priscilla, thanks for you feedback, sorry to see you felt the need to leave us a one star review from an experience you had with us 6 years ago. We have still flagged this with the relevant member of staff. Many thanks, Rhys
5/5
GoogleI was very happy with support I got from the agency
Thank you, Saeid! We're thrilled to hear you were happy with our support. Your satisfaction is our priority.
5/5
GoogleHad a fantastic viewing with Nancy henley in Horley on Saturday
Thank you, Imam, for your wonderful review! We're thrilled to hear you had a fantastic experience with Nancy. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes, Jake
5/5
GoogleOur advisor was concise, clear and patient with us as we applied for our first mortgage. She is obviously experienced and knowledgeable and it was for this reason that we continued to use her services. Frequent emails and constant communication added immense value to our experience and she clearly worked hard behind the scenes to get us what we consider a great deal.
Good afternoon Alec, thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
5/5
GoogleToday I had the amazing opportunity to meet Nancy who showed me around some fantastic new build apartments. Her expertise and manner was exceptional and she really made me feel at ease as this was my first time viewing properties. I cannot wait to build a relationship with this agency!
Hi Sheba, thanks for sharing your experience with us.
5/5
GoogleAndrews agency have provided us with excellent service!!!
Thank you for your five star feedback! We're thrilled to hear you had an excellent experience with our team. Your satisfaction is our top priority! Best wishes, Jake
5/5
GoogleNancy Henley in Horley provided a great service
Hi Molly, thank you for your wonderful review! We're thrilled to hear that Nancy provided you with great service. Your feedback is greatly appreciated and motivates us to continue delivering excellent experiences. If you need any further assistance, feel free to reach out. Best wishes, Jake
5/5
GoogleExcellent service from the Horley branch team.
Hi Jane, thank you for the review. It's fantastic to see that the Horley team delivered you a five star service! Thanks, Rhys
5/5
GoogleI had the lovely talk with Emily in the Horley Branch today. Very professional on the phone. She was really chatty and made it feel like a normal conversation to a friend. I have spoken to many estates agents in my time but never have I spoken to someone so genuine. Thanks again.
Good afternoon Doug, Thank you for your feedback regarding Andrews Horley.
5/5
GoogleGreat experience with Andrews Horley, thank you
Thank you, Rachel, for your wonderful feedback! We're thrilled you had a great experience with Andrews Horley. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleI cannot fault the helpfulness and professionalism that Ben Lyons has shown since we first enquired about a property. He showed my partner and one year old son around a property earlier today and was a genuinely lovely guy who was knowledgeable about both the property and the area. Highly recommend both the Andrews Horley office and Ben - would gladly deal with both again in the future if the need arises.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Horley won Trusted Agent; Andrews Estate Agents, Romford won Platinum; Andrews Estate Agents, Tunbridge Wells won Gold; Andrews Estate Agents, North Cheam won Gold; Andrews Estate Agents, Reigate won Trusted Agent; Andrews Estate Agents, Longwell Green won Trusted Agent; Andrews Estate Agents, Carshalton won Trusted Agent; Andrews Estate Agents, Worcester Park won Trusted Agent.
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