Trusted Agent profile · Horley, Surrey
★★★★★
225 reviews across 1 platform
12-14 High Street, Horley, Surrey, RH6 7AY
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Horley, Surrey, at 12-14 High Street, is rated 4.7 out of 5 across 225 reviews on 1 platform, including 225 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews Estate Agents won in 2026.
The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Horley office, from every platform, shown as written. First names only.
5/5
GoogleMet Nancy at one of the properties and she was very professional but at the same time caring with my needs. High standard service. Couldn't recommend more.
Good afternoon Sandro Esteves, thanks for taking the time to leave us feedback regarding your recent experience.
5/5
GoogleWe were very impressed with the help we received from Steve at the Horley branch when looking for a property. We valued his experience and advice in both sales and letting.PositiveResponsiveness, Professionalism
Hi Jo Brown, thanks for sharing your experience with us. thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
5/5
GoogleJason Brock arranged our viewing with a property we hope to acquire. He was very professional, polite and knowledgeable. Jason provided us with the advert documents with appropriate charges such as service charge ground rent etc. Thank you.PositiveProfessionalism
Good afternoon Ivan Monderin, thank you for taking your time to leave us a review.
5/5
GoogleKerry was very helpful and professional in dealing with MyDeposits at the end of tenancy and kept me updated on the progress.
5/5
GoogleSteve at Andrews(Horley Office) was very responsive to queries, and professional in his dealings. To add to that, the whole process was very easy to follow and contract amended to suit me.
Good afternoon Abdulmanan Aziz, Thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move.
5/5
GoogleSteve at Andrews(Horley Office) was very responsive to queries, and professional in his dealings. To add to that, the whole process was very easy to follow and contract amended to suit me.
Good afternoon Abdulmanan Aziz, Thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move.
5/5
GoogleSteve at Andrews(Horley Office) was very responsive to queries, and professional in his dealings. To add to that, the whole process was very easy to follow and contract amended to suit me.
Good afternoon Abdulmanan Aziz, Thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move.
5/5
GoogleSteve and Edd were very helpful with my property search, highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIslandria Justimo in Andrews helped us all the way in our sale. She is very professional and friendly and me and my wife are very thankful to her.PositiveResponsiveness, Quality, Professionalism, Value
Hi Naveed, thanks for sharing your experience with us. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
4/5
GoogleProfessional and fast service. Good communication and efficiency. The quality service you need when you are a landlord based abroad. I have worked with Andrews for 4 years now.PositiveQuality, Professionalism
Good afternoon Mr Lo Bello, thank you for taking your time to leave us a review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
5/5
GoogleJosh helped us through the long and difficult Covid-19 times of selling our late mother's retirement flat. His positiveness and energy helped see the sale through to completion. Thank you, Josh.
Good afternoon Rosalind, thanks for the review. We’re so pleased to read that we helped make you feel at ease during the process.
5/5
GoogleWe had a great viewing with Nancy from the Horley branch, such a comfortable experience.
Hi Amie Frazer, thanks for sharing your experience with us.
5/5
GoogleJason kindly showed me around a lovely property today, great knowledge of the area and property, friendly, professional and informative, thank you 😊 …
Good afternoon Kerry Mcbride, thank you for taking your time to leave us a review.
5/5
GoogleWe had such a wonderful viewing at our soon to be new home. Nancy Henley from the Horley branch is a true credit to the branch - so helpful and knowledgeable!
1/5
Googlewell where do i start, do not deal with the letting manager Alisa Goodhew she is a pile of crap. she lies to you denies anything she has said to you and says she is going to help you and she does the complete opposite. we ended up going to court because of her. please avoid a long long winded battle sooooo not worth it.
5/5
GoogleCaroline's service has been second to none and has made my first mortgage experience so smooth and stress free!PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Alex, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
5/5
GoogleProfessional workers with quick property management online system, they make this process so easy, and also really quick checking o any issues.PositiveProfessionalism
Thank you for your 5 star review! We’re so glad to hear that you had a smooth experience from start to finish.
1/5
GoogleNot satisfactory customer service ..
Good morning DENIS CHERIAN, thank you for your review. If you would like to discuss your experience in more details please don’t hesitate to contact us on 01293 783311.
5/5
GoogleGreat service from Josh in the sales department. A really helpful and informative service!
Good afternoon Kitty Trout, thank you for your feedback regarding Andrews Horley.
5/5
GoogleJohn and the sales team were the best people I could entrust the sale of my house to. They instantly found a buyer and I accepted an offer 24 hours after the house went on the market. I cannot recommend them enough, they have been professional, friendly and super efficient throughout the whole process.
5/5
GoogleMr.ben is arranged viewing in a smooth way,explained well ,given ample of time to explore the house.andrews agency works in professional manner.
5/5
GoogleMet Josh at a property very polite and professional, answered all our questions.
Hi Lyn Ducker, thank you for your feedback. thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
5/5
GoogleVery friendly, always willing to help and a very easy and pleasant experience with themPositiveResponsiveness, Professionalism
Hi George Mason, thanks for sharing your experience with us.
5/5
GoogleI am sharing my experience regarding using the service of Andrew's, they are very professional and if I can rate then more I could I will , John done a great job and i did having a few issues with my solicitor at beginning but they fix everything for me , and thankPositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Horley won Trusted Agent; Andrews Estate Agents, Romford won Platinum; Andrews Estate Agents, Tunbridge Wells won Gold; Andrews Estate Agents, North Cheam won Gold; Andrews Estate Agents, Reigate won Trusted Agent; Andrews Estate Agents, Longwell Green won Trusted Agent; Andrews Estate Agents, Carshalton won Trusted Agent; Andrews Estate Agents, Worcester Park won Trusted Agent.
