5/5
GoogleGreat Communications, Sheetal was fantastic today. Thanks again!PositiveProfessionalism
Agent replied · 20 June 2024
Good afternoon Claire, we’re so glad to hear that you had a great experience.
Trusted Agent profile · Horley, Surrey
Andrews Estate Agents Horley reviews
★★★★★
225 reviews across 1 platform
12-14 High Street, Horley, Surrey, RH6 7AY
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Horley, Surrey, at 12-14 High Street, is rated 4.7 out of 5 across 225 reviews on 1 platform, including 225 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews Estate Agents won in 2026.
Awards
The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Horley office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat to meet with Nancy Henley to show us around a property. She is extremely pleasant and professional and gave us a good tour.
Agent replied · 25 November 2023
Hi Lindsey, thank you for your positive review for our Horley office, with particular mention to Nancy. Great to see you had a good experience on your viewings and that Nancy was able to assist you and met your expectations on the viewing. Thanks, Rhys.
5/5
GoogleWe had a viewing for a property last weekend. Steve showed us around the house and answered our questions, he was super helpful, polite and professional. Thanks for his help and Nancy Henley from the Horley branch.
Agent replied
Good afternoon Artur Katrancioglu, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
5/5
GoogleOur process of moving to our new flat was very smooth. Mr. Ben Lyons from Horley branch was simply amazing and helped us with everything we needed. Very professional, quick and easy. I definitely recommend this agency.
Agent replied · 29 July 2023
Good afternoon Stefan Danciu, thank you for taking your time to leave us a review, we’re so glad to hear that you had a smooth experience from start to finish.
5/5
GoogleJosh Barwell booked us a same day viewing on one of their listed properties at very short notice. We liked the property and he helped us get an offer accepted within 36 hours. He is now helping us get the property through to completion as …
Agent replied
Hi Jay Elvy, thank you for your feedback, we’re so glad to hear that you had a smooth experience from start to finish.
5/5
GoogleGreat experience from beginning to end, helping us to get our property marketed, rented out and answered all questions we had.
Agent replied · 29 July 2023
We’re so glad to hear that you had a smooth experience from start to finish.
5/5
GoogleJason showed us around a property in Horley at the weekend - he was professional and provided plenty of information about the house. He gave us ample time to look round and answered any questions we had. Overall a very good experience.PositiveProfessionalism
Agent replied · 20 June 2024
Hi Sarah Burton, thanks for sharing your experience with us. thank you for leaving us such a great review.
5/5
GoogleJason Brock came out to value our house yesterday and we were very impressed with his knowledge and professionalism. Having sold a house through Andrews previously and knowing first hand how the company works, we know that we will be in safe hands once we have finalised our plans for the future.
5/5
GoogleJason conducted our viewing of a property in Crawley today. My partner and I are first time buyers and he was very professional, personable and welcoming to us. I would highly recommend Andrews Estate Agents to anyone looking to buy in the area!
Agent replied
Good afternoon Claudia Goodey, thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process.
5/5
GoogleAfter showing interest in a property we saw online, Josh Barwell managed to book us a same day viewing a few hours from the request. After showing us around the property (fitting in worth our working times) and answering all our questions …
Agent replied
Hi Hayley, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
5/5
GoogleAs a new comer to UK, I have almost no concept of renting flat in UK and should have asked many stupid questions. However, Jason showed his patience friendliness in illustrating all required procedures. My worries have definitely been soothed in the view.
Agent replied
Hi Hung Liauw, thank you for leaving us such a great review. we’re so glad to hear that you had a smooth experience from start to finish.
5/5
GoogleDue to relocating, I got in touch with Andrews Estate Agents, who’ve been nothing but Stars!✨ I personally interacted with an agent (Steve) mostly and he has been so helpful, warm, professional and a great people person! The viewing I had …
Agent replied · 20 June 2024
Good afternoon Amanda Warner, thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move.
5/5
GoogleJason showed us around a property in Horley at the weekend - he was professional and provided plenty of information about the house. He gave us ample time to look round and answered any questions we had. Overall a very good experience.
Agent replied · 20 March 2026
Hi Sarah Burton, thanks for sharing your experience with us. thank you for leaving us such a great review.
5/5
GoogleAdore Nancy’s customer service, was welcoming and polite. Her pleasant personality made me comfortable. Gave me enough time to look around the property and answered all my queries with honesty. Great asset to Company. Well done and keep up the good work.
Agent replied
Good afternoon Nilesh Sawant, thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
5/5
GoogleFrom making an initial enquiry to finding a tenant for us, Andrew’s have been superb. They have kept us informed, phoned with weekly updates and have always been courteous, friendly and professional. I would not hesitate to recommend them.
Agent replied · 20 June 2024
Good afternoon Sarah, Thank you for your feedback regarding Andrews Horley.
5/5
GoogleFrom making an initial enquiry to finding a tenant for us, Andrew’s have been superb. They have kept us informed, phoned with weekly updates and have always been courteous, friendly and professional. I would not hesitate to recommend them.
Agent replied
Good afternoon Sarah, Thank you for your feedback regarding Andrews Horley.
5/5
GoogleIn our journey to finding a flat to rent, we went through a few estate agents before finding Andrews. As soon as we met Steve, our dedicated agent, it was obvious that they would look after us well, not just in the process of finding somewhere but also once we are settled in with any queries or problems we may have. It was reassuring to have such a great team looking after us. I highly recommend Andrews for anyone looking for a place to rent.
5/5
GoogleThe whole team at Andrews were so helpful and professional from beginning to end, but a special mention for Islandria who provided consistent support and encouragement throughout the process.
Agent replied
Hi Tony Breen, thanks for sharing your experience with us and thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process.
1/5
GoogleAvoid this agency. They took my deposit in 2018. Still hurts.
Agent replied · 20 June 2024
Hi Priscilla, thanks for you feedback, sorry to see you felt the need to leave us a one star review from an experience you had with us 6 years ago. We have still flagged this with the relevant member of staff. Many thanks, Rhys
1/5
GoogleLike Kely G says where should I start. Please do avoid this agency at all costs. They are crooks and the worst type. They will trap you in believing that they are doing they best and they're not. The only thing they are doing is looking at ways to trap you and your money. just very recently followed all the process to rent a house and did everything possible to run smoothly. To cut the story short I don't have the house we wanted and they are refusing to pay all our refund money £3837.50. Not leaving situation like this,but avoid this butchers,run for your life and keep your money. I truly believe they are fooling tenants and some landlords.Spread the word
1/5
GoogleHighly unprofessional company, outrageously high charges for nothing, ignoring maintenance. We lived with a 5mm wide crack all around the bedroom window for 6 months, they never fixed it, when we moved in they left us with an uncloseable window, we had to hire someone to fix it. The maintenance staff basically one person, doing everything from fixing electric devices, doors, windows, doing plumbing (with no success, making more damage). Do not use their services, they will rip you off.
5/5
GoogleWe were very impressed with the help we received from Steve at the Horley branch when looking for a property. We valued his experience and advice in both sales and letting.PositiveResponsiveness, Professionalism
Agent replied · 24 October 2024
Hi Jo Brown, thanks for sharing your experience with us. thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
2/5
GoogleWe rent a flat from them since July, only ONE part-time lady (Monika) helped us more than any other member of the team! Also, we were told the weed smell will just go away - it's still here up until today.NegativeResponsiveness
Agent replied · 20 June 2024
Good afternoon Monika, We pride ourselves on delivering excellent customer service so we’re disappointed to hear about your experience. We’ll be looking into this further to resolve this issue.
5/5
GoogleWas shown a property by Emily Duveen in the Horley Branch. herself and the team very very professional, accommodating and helpful in answering questions upon our viewing.
Agent replied
Good afternoon Mr Lakhani, thanks for taking the time to leave us feedback regarding your recent experience.
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Questions about Andrews Estate Agents Horley
Has Andrews Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Horley won Trusted Agent; Andrews Estate Agents, Romford won Platinum; Andrews Estate Agents, Tunbridge Wells won Gold; Andrews Estate Agents, North Cheam won Gold; Andrews Estate Agents, Reigate won Trusted Agent; Andrews Estate Agents, Longwell Green won Trusted Agent; Andrews Estate Agents, Carshalton won Trusted Agent; Andrews Estate Agents, Worcester Park won Trusted Agent.
