Every review we hold for the Horley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving lived in shared houses since moving to the UK, this was my first experience with renting through an estate agent. Steve was absolutely brilliant, guided me through the whole process and answered all questions when asked ... even the stupid ones. The team were friendly and helpful. The process of renting was painless and I was in the property in no time. Very happy with the service
Adam · 20 March 2022
Agent replied
Hi Adam Gibson, thank you for our review. It’s great to read that we made your move as easy as possible.
★★★★★ 5/5
GoogleI would like to say a big thank you to the Andrews team in Horley but in particular to Nancy. She was consistently supportive, helpful and generally wonderful throughout the extremely long and tedious sale of my Dad’s retirement property. She gave frequent and honest feedback, even when it wasn’t always good news! I wouldn’t hesitate to choose Nancy/Andrews to sell a property in future 😊.
Nicki · 20 March 2025
Agent replied · 24 August 2024
Thank you, Nicki! We're thrilled to hear about your positive experience with Nancy and our team. Your kind words mean a lot to us. We look forward to assisting you again in the future! 😊 …
★★★★★ 5/5
GooglePurchased through Andrews. Nancy Henley was brilliant. Excellent communication….always returned calls. Kept on top of things and regularly updated us with progress. Easy to talk to and very helpful. On occasions I spoke to other branch colleagues who were equally helpful.
Helen · 20 March 2024
Agent replied · 21 March 2024
Hi Helen, we really appreciate you taking the time to leave a review for the team in Horley, with particular mention to Nancy, she works incredibly hard for all her customers so we know she will appreciate your fantastic feedback.
Thanks, Rhys
★★★★★ 5/5
GoogleGreat experience with Andrews! Both Jason and Daniel were really friendly, helpful and honest & quick to answer any questions I had. Will definitely use Andrews Horley in the future if I decide to move again.
Abi · 20 March 2024
Agent replied · 26 August 2023
Hi Abi,
Great to see such positive feedback for the team in Horley particularly for Jason & Daniel.
Of course we look forward to assisting you again in the future, if you need us, you know where to find us!
Many thanks, Rhys
★★★★★ 4/5
GoogleI have been in Horley for 2 years and staff at the Horley branch are awesome especially Janine D. She keeps me informed and responds promptly when l have any challenges as a tenant. Thanks Janine.
Helen · 20 March 2024
Agent replied · 21 March 2024
Hi Helen, brilliant to see that Janine and the team at Horley have been on hand to assist you whenever required throughout your years of dealing with Andrews. Thanks for the feedback and of course if there was anything we could improve on to earn the full five stars please feel free to get in touch - RMessenger@AndrewsOnline.co.uk, thanks, Rhys
★★★★★ 5/5
GoogleHad a viewing today and really liked the 121 rather than an open house. Really informative and really helpful! Thanks so much :D
Jessica
Messiejessie19 · 22 March 2026
Agent replied · 20 March 2026
Hi Jessica,
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the personalized viewing experience. Your satisfaction is our priority, and we’re glad we could assist you. If you have any more questions or need further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleExcellent service from the team. Especially Ben who helped us in securing a great property. Looking forward to completing the process and a smooth handover which I am sure the team will deliver seamlessly.
Riju · 20 March 2024
Agent replied · 29 July 2023
Hi Riju Nettar, thank you for your feedback. I’m happy to hear that you had a great experience and found the process as stress-free and easy as possible.
★★★★★ 5/5
GoogleThank you to everyone at Andrews Horley! A call out to Nancy who went above and beyond and kept in touch throughout the process. Would definitely use Andrews again!
Graham · 20 January 2026
Agent replied · 20 March 2026
Dear Graham, thank you for your wonderful review! We're thrilled to hear about your positive experience with Nancy and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best regards, Andrews Horley.
★★★★★ 5/5
GoogleMy partner and I contacted Andrew’s property estate to arrange a viewing on a property in Horley. Stephen replied to our phone call and was super helpful since that moment! He was quick and efficient to accommodate all of our requests. He managed to accomodate a viewing even outside the open day which was fabulous as with our working schedule it is hard to match the days. He was very professional, effective and a nice person which helped us very much to really relax and see the property without any pressure. He took care of everything like answering our queries and helping us to find information from other departments. You can see he is passionate on what he does and is also super friendly.
SONIA'S · 20 March 2024
Agent replied · 29 July 2023
Good afternoon SONIA'S LIFE, thank you for taking your time to leave us a review.
★★★★★ 5/5
GoogleNancy Henley was great at property viewings for me, a first time buyer. I felt that she equally cared about my wishes as much as those of the seller. Thank you.
Lina · 20 March 2024
Agent replied · 21 March 2024
Hi Lina, thank you for the five star review. Brilliant to see you had a great experience when out with Nancy on some viewings. Wishing you all best in your first purchase, thanks again, Rhys.
★★★★★ 5/5
GoogleHad a very welcoming experience with Steve from the Horley branch. Very helpful and informative.
Ronan · 19 April 2026
Agent replied · 22 April 2026
Dear Ronan Smith,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Steve at our Horley branch. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to assisting you again in the future.
Best regards,
Andrews Horley Team
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
We had a fantastic experience with Andrews Estate Agents Horley whilst buying …
Sharon · 22 April 2026
Agent replied · 22 April 2026
Dear Sharon,
Thank you for your wonderful review! We're thrilled to hear about your positive … More
★★★★★ 5/5
GoogleVery friendly. Welcoming and well prepared. Enjoyed the walk through.
Rentia · 22 May 2026
Agent replied · 22 August 2026
Thank you, Rentia, for your wonderful feedback! We're thrilled to hear you enjoyed your experience with us. Your kind words motivate us to continue providing excellent service. If you have any further questions or need assistance, feel free to reach out. Best wishes , Lisa.
★★★★★ 5/5
GoogleI've sent enquiries/spoken to a bunch of agents in Horley - the majority of which I never hear from. Andrews were excellent - arranged the viewing quickly, and Nancy was really friendly. Unfortunately, the property wasn't the one for me - maybe next time!
David · 20 March 2023
Agent replied
Hi David Smith, thanks for sharing your experience with us.
★★★★★ 5/5
GoogleI have had Nancy Henley as my contact throughout my purchase and she has been phenomenal. She has known the answer for anything I wanted to know and been in regular contact, and she has been the queen of chasing with the solicitors and other agents. I really couldn't have asked for more! The buying process was defiantly made less stressful knowing that someone was working hard for you and you weren't wondering what was going on.
Michelle · 20 March 2024
Agent replied · 25 November 2023
Hi Michelle, what a brilliant review! Thank you so much for taking the time to write it, we know Nancy works incredibly hard for her customers 'phenomenal' is high praise indeed and we know it will be appreciated. Buying property can be confusing and stressful for most, but it sounds like Nancy was on hand to make everything easier for you! Thanks again, Rhys.
★★★★★ 5/5
GoogleI have had several viewings with different letting agents some good and some just unprofessional but I must say my experience with Andrew’s has been absolutely amazing. Steve is so professional so courteous he is a role model that a lot of letting agents need to follow. Andrew’s is really fortunate to have someone like Steve. Thank you
Denver · 29 April 2021
Agent replied
Good afternoon Denver, thanks for your review. I’m happy to hear that we provided a great experience for your move in Horley.
★★★★★ 5/5
GoogleSteve in Horley branch is excellent. He listens to what I need in my property search and make sure I have a good properties match. When I viewed houses with him, he did not rush me like other state agents. He is knowledgeable and does his job with his heart and passion. Highly recommended!
Tuyet · 9 March 2025
Agent replied · 17 April 2025
Thank you, Tuyet for your wonderful review! We're thrilled to hear about your positive experience with Steve at our Horley branch. Your recommendation means a lot to us, and we're glad Steve could assist you with such dedication and expertise. Best wishes in your property journey , Lisa
★★★★★ 5/5
GoogleNancy showed us round the property and was very polite, professional and knowledgeable about the property
Peter · 19 March 2026
Agent replied · 20 March 2026
Thank you, Peter, for your wonderful review! We're thrilled to hear that Nancy provided you with a professional and knowledgeable experience. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleJanine Derbyshire is my Andrews property manager and always gives professional advice whilst quickly and efficiently resolving any issues. All in all first class service, highly recommended.
Jane · 20 March 2024
Agent replied · 21 March 2024
Hi Jane, thank you for the review, it's amazing to see that Janine has been able to help you with any issues and a timely manner. Thank you, Rhys
★★★★★ 5/5
GoogleJason & Islandria were very pleasant and helpful in taking me through the process of buying my new home. It was always going to be difficult with Covid 19 but they really went that extra mile to ensure that everything went smoothly and were always there for me when I needed them - Thank you.PositiveProfessionalism
Susan · 21 June 2021
Agent replied · 20 June 2024
Good afternoon Susan Gold, thanks for the review. We’re so pleased to read that we helped make you feel at ease during your move.
★★★★★ 5/5
GoogleSteve showed me around a local property to rent. It is my first time renting after university and Steve was extremely helpful, answered all questions (if he didn’t know the answer then he asked someone who did) and made me feel really confident. I was really impressed by his professionalism. Thank you!PositiveResponsiveness, Quality, Professionalism
Gemma · 21 June 2021
Agent replied · 20 June 2024
Good afternoon Gemma, thanks for taking the time to leave us feedback regarding your recent experience.
★★★★★ 5/5
GoogleStephen recently sold my property and can't recommend him enough. Stephen and Nancy both were incredibly professional and helpful, and even the team in the Reigate office was a pleasure to deal with.
Nicola · 20 September 2025
Agent replied · 20 March 2026
Thank you, Nicola, for your wonderful feedback! We're thrilled to hear about your positive experience with Stephen, Nancy, and our Reigate team. Your recommendation means a lot to us. If you need any further assistance, we're here to help!
★★★★★ 5/5
GoogleGreat service and follow up Nancy Henley managed to view us a property in no time as we mentioned that we came from really far and we have to head back home same day.
Thanks Nancy.
Mohammed · 20 March 2023
Agent replied
Good afternoon Mohammed Abduljawad, Thanks for the review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
★★★★★ 5/5
GoogleEmily Duveen is very good and polite. Her service is very professional, from the initial call to viewing the property and the after the viewing. It really helps to have someone like Emily in her field.
T · 20 March 2023
Agent replied
Hi T A, thanks for sharing your experience with us. Thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
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