Richard Kendall Horbury reviews

★★★★★ 1/5

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Felt unfortunate to have end up dealing with them. I should have suspected nothing good will come out of this right from my 1st viewing. Taking a break from university never having rented a property I had no idea that there will be no agent to let me view this property. Having travelled 2 hours hours and waiting outside for a viewing was disappointing. I called them and there was no one to pick up the phone. I searched for their opening hours feeling desperate after waiting for so long to find nothing on their website about opening times. Just like me the current tenants were expecting an agent to show me the place. It was nice to share similar surprise in poor professionalism. But I moved on with a positive outlook. 2nd property was perfect for me. I was told I will know the results in few days and I waited for their call. I called back to find out the agent dealing with my application had left home. So I rang back again the next day to find out the agent will not be in for two days. As I was desperate to find a place soon I viewed another property where surprisingly there was an agent to help me view the property but unfortunately they knew nothing about it or they simply were not interested in me having any information about the property. Out of curiosity I thought I will find out what happened to the application for the 1st property. So I rang back after having waited two days but my line was cut off. The next day I rang back to find out the agent was busy, so I politely asked the staff if they can find out what happened to the application as I was told I would know the result 3 days ago or yesterday and told I would get contacted every time . The agent snapped at me saying they cannot force anyone to contact me. I was upset and embarrassed at the thought of them thinking I would expect someone to be forced to deal with me! I was following up with my application. I regret dealing with this company. I have never had a bad experience with other viewings and companies who were all honest, polite and professional. I don't want anyone to go through what I did. I feel embarrassed to have patiently, politely and positively tried working with them with no negative feelings or suspicions.

Ha · 23 August 2016

★★★★★ 5/5

Trustpilot

Brilliant service

From start to finish, dealing with Richard Kendall was a pleasure. Nothing was too much trouble and it made for a smooth process to collection of our keys for our forever home.

Charlotte · 6 June 2022

★★★★★ 5/5

Trustpilot

I have recently purchased a house…

I have recently purchased a house through Richard Kendall’s and Karen Preece has helped the sale go as smoothly as possible with weekly updates and happy to help with any queries I’ve had.

Darren · 13 April 2022

★★★★★ 5/5

Trustpilot

Suzanne Jordan

All thanks to the tenacity, professionalism and warmth of Suzanne Jordan. Without her I think we would have thrown the towel in and given up. Thank you to you and your team.

Jo · 13 September 2024

★★★★★ 5/5

Trustpilot

Good Service

I would recommend Richard Kendall to anyone. They sold my bungalow within a week. The staff were friendly and I was kept well informed throughout the sale.

Julie · 26 November 2022

★★★★★ 5/5

Google

In addition to the review from CRE, I wanted to add 5 ⭐️ for Carol too!

Spencer · 18 April 2025

★★★★★ 5/5

Trustpilot

Karen and the team were brilliant

Very helpful throughout, Karen Marijewko rang me weekly with updates and kept our buyer happy throughout the process.

Andy · 30 August 2023

★★★★★ 5/5

Trustpilot

A superb service.

A superb service from both Jo and Liz. They were professional and efficient at every turn. They visited our property and were consequently very knowledgeable when buyers had questions. They were able to assist us with all our issues during our sale. We would not hesitate to recommend Richard Kendall Hallmark.

Lyn · 2 August 2023

★★★★★ 5/5

Trustpilot

Collected the keys for our property…

Collected the keys for our property today, Sarah at the Castleford branch was great and responsive through out. Was nice to receive the gift box when receiving the keys.

Bethany · 12 August 2022

★★★★★ 5/5

Trustpilot

Great communication throughout and…

Great communication throughout and friendly.

Sarah · 27 May 2024

★★★★★ 5/5

Trustpilot

Easy house sale

Quick sale of my property. They understood my needs and priorities. The process was very streamlined.

Rosemary · 29 September 2023

★★★★★ 5/5

Trustpilot

Helpful throughout the process

Helpful throughout the process, they even helped break down most of the jargon into bitesize English! Very happy with the outcome. Many thanks to Richard Kendall and all staff there.

Kieran · 2 June 2022

★★★★★ 5/5

Trustpilot

Fantastic service kept informed all the…

Fantastic service kept informed all the way to completion by well mannered agents

Paul · 28 November 2023

★★★★★ 5/5

Trustpilot

We were more than happy with the…

We were more than happy with the service we received.Very friendly efficient and polite staff. Will definitely use again and recommend to anyone who wants to buy or sell a property.

Chris · 28 March 2022

★★★★★ 5/5

Trustpilot

Seamless sale of my property from start…

Seamless sale of my property from start to finish, highly recommend

Vicky · 3 January 2024

★★★★★ 5/5

Trustpilot

We were looking for a bungalow where…

We were looking for a bungalow where dogs were allowed and Jessica helped us with a lovely property ,she was very professional and friendly and made sure we were happy with our new rental.

Mr · 27 June 2024

★★★★★ 5/5

Trustpilot

Fantastic service letting our property

Amy at Richard Kendall takes care of letting our property in Wakefield since we moved abroad. She provides a fantastic service and takes care of everything for us with no hassle at all. It's a weight off our mind knowing we don't have to worry about anything with the property. Highly recommended.

Thomas · 28 April 2023

★★★★★ 5/5

Trustpilot

Fantastic Service

Suzanne and colleagues were brilliant - very patient when I had a wobble and always keeping me up to date with where we were. Brilliant service.

Tracy · 1 October 2022

★★★★★ 5/5

Trustpilot

Excellent service to Donna

Excellent service to Donna, and staff, pushed the sale thro, kept in contact all the time. With the solicitor, well recommend, would go with them again. Excellent

Colleen · 11 October 2024

★★★★★ 4/5

Trustpilot

Buyers best friends

We where the buyer of a property which richard kendal estate agents where selling. They kept us in the loop every step of the way. Wonderful people. Dedicated to making it work

Mr · 16 July 2024

★★★★★ 5/5

Trustpilot

Karen Marijewko house sale

Karen Marijewko handled our house sale very professionally. We were kept informed every step of the way especially with Karen's weekly calls. The advice she gave was extremely helpful and as such was able to take any stress out of the equation. Well done Karen and thanks

Mark · 30 August 2023

★★★★★ 5/5

Trustpilot

Karen Marijewko

I have recently sold a house through Richard Kendall and am delighted with the service received from Karen Marijewko. Any property transaction can be stressful at times, but Karen has managed the whole process effectively and professionally and helped to keep everything on track. I really appreciate everything you've done to get this over the line.

Richard · 18 November 2022

★★★★★ 5/5

Trustpilot

I have been with Richard Kendall for a…

I have been with Richard Kendall for a number of years. The customer service is first class, I have never had an issue. My recent re-rental was very fast and very smooth, taking feedback of requirements and suggestions from Richard Kendalls. The communication from Jess through the process was also exceptional.

Craig · 28 April 2023

★★★★★ 5/5

Trustpilot

Good communication the whole way…

Good communication the whole way through and quick to answer any queries or concerns. Recommend Richard Kendal as a brilliant estate agent to use

Mrs · 7 November 2022