Trusted Agent profile · Horbury
★★★★★
1,057 reviews across 3 platforms
4 Cluntergate, Horbury, WF4 5AG
Part of Richard Kendall, see every office.
Richard Kendall's office in Horbury, at 4 Cluntergate, is rated 4.6 out of 5 across 1,057 reviews on three platforms, including 194 Google reviews rated 4.0.
194
Reviews on Google
This office
59
Reviews on Facebook
Business-wide
804
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Richard Kendall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horbury.
Every review we hold for the Horbury office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service!
First time buyers and wasn’t really sure what the process was but Mandy couldn’t of helped more, she was so supportive, happy, polite and kept us updated every step of the way. Real thanks to her and highly recommend Richard Kendall.
Thanks so much for your review.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the process with first class support when needed.
Thank you for leaving a review.
5/5
TrustpilotNothing too much trouble
Nothing too much trouble. I had accompanied viewings on both properties and they went the extra mile.
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5/5
TrustpilotHelpful and attentive
Very attentive and helpful team - shout out to Karen Marijewko for her help throughout our move.
1/5
FacebookIf you’re thinking of moving into 20 Hollin Drive then don’t because the landlord isn’t a nice person. I’ve lived in many rented property in my life but I’ve never ever had a complaint from any landlord when I’ve vacated the property. I’ve left it clean/tidy if not cleaner, but this landlord thinks it’s acceptable to take a large chunk of our bond to have cleaners in for something that doesn’t need cleaning- it’s a complete insult to me and my family. I do not recommend.
5/5
TrustpilotPrompt and helpful responses
We always get a quick response from Amy who has dealt with us since we moved out for the very first time. She’s always been very prompt and helpful.
Thank you for the review for Amy
1/5
TrustpilotPromised me the world to get me on…
Promised me the world to get me on their books, they said they had people waiting for properties like mine, even in London. Had 4 viewings in 3 months. Terrible communication, I had to contact them all the time, they knew I wanted a quick sale, said no problem with a house like mine as it was quirky, that soon became a negative, as did school holidays, coming up to Christmas, excuse after excuse, would never recommend them to anyone.
1/5
TrustpilotWe are in a position to buy immediately…
We are in a position to buy immediately even though our property is currentley on the market ( booked with viewings). We called Richard Kendall Estate Agency to enquire about a property and to arrange a viewing. We established with a member of staff that an agent was already at the property to show around another couple. As we live less than 10 minutes from the property we suggested that it would be good use of the agents time for us to view the property after or before the already arranged booking (10mins internal viewing was all we required) as the location gardens etc was already established. Astonishingly, we were advised this was not possible as they only arrange one viewing at a time in half hour slots. Although they only had one booking arranged there was no flexibility to add another.Given our purchasing position and proximity to the property this approach seems a a little short sighted and is definitely not in the the interest of the Seller or the Buyer.One particular member of staff in the office was actually quite dismissive and lacked any kind of common sense.To top things off, despite "saying" the Agency offers flexible viewings during the week, (People do have to work) ...early evening viewings are non-existent and the first chance we could be offered would be the following weekend!Finally I must point out this wasn't a property new onto the market !. And we are a serious buyer in a good position to proceed. This is the vendors loss.Andrew Jones
5/5
TrustpilotGreat service
Great service, always willing to help no matter the enquiry. Very friendly staff. Highly recommended.
Thank you very much for the recommendation and review.
5/5
TrustpilotJust sold my mother in laws house with…
Just sold my mother in laws house with Richard Kendall, very professionally handled from start to finish with Karen Preece there to guide us and keep us informed throughout the whole process, thanks.Would definitely use again.
Thank you for the review for Karen
5/5
TrustpilotExcellent
Excellent, personalised and considered service from start to finish of our sale and purchase! The valuers came promptly and valued our property fairly, the images of the house were of a high standard, the house was on the market quickly and the RK sales team were professionally on top of viewings and negotiations! We found the whole process to be very positive and we would definitely use again!! 5* service
5/5
GoogleGreat experience, helpful and supportive staff
Thank you for the review.
5/5
TrustpilotI have recently used Richard Kendall's to rent my property…
I have recently used Richard Kendall's Horbury to rent my property and I can't rate them highly enough. A very special mention to both Alice and Matt for looking after me throughout the process. I would definitely recommend them for anyone looking to rent out a property in the future. Thank you
5/5
Trustpilot100% value for money PLUS stress reducing way to sell a property
From the initial evaluation right through to the end exchange, the load and responsibility of selling my house was totally absorbed by the Richard Kendall team - Liz and Joanne - Thankyou! I had the utmost trust and faith that they had my best interests at heart. I made a life changing move with their expert help.
1/5
TrustpilotAnyone else but these!
Where to start... My family and I viewed a house that we wished to buy through this estate agent, we viewed it twice and liked it. We immediately got ourselves a mortgage approval and had an offer (almost the asking price) accepted straight away. We instructed this estate agent to then sell our house.We were responsible for all but one of the many viewings we had, simply because Richard Kendall estate agents "didn't have time or availability" to show people around. This meant time off work and cancelling evening and weekend plans to accommodate.After a few weeks, we received a call to tell us that we have had an offer (which was a reasonable one) but they had since sold the house that we were intended to buy.When I asked Amanda Dyson how this had happened without our knowledge she immediately claimed that they had not withheld this information from us and it was merely a coincidence - a strange response given that I had never suggested this in the first place.It seems that we were expected to "just move somewhere else" by these people.I'll leave the reader to decide whether this was a coincidence or, as Amanda herself suggested - something else a little more sneaky.I was then told that we could put in a higher offer to win back the house - DURING THE SAME CALL I was then (in an obnoxious and arrogant tone of voice) told that we "wouldn't be in a position to proceed" anyway because they didn't know what position the new buyer would be in.Once this call ended we then received an email informing us that nobody was actually buying our house?!We have been very keen in both buying and selling through Amanda & Nikki at Richard Kendall but the way we have been treated through this journey has been shocking.In my experience they are unprofessional, rude and arrogant. Very disappointing.
4/5
TrustpilotGreat service
Great service. Professional and helpful. I would recommend.
Thank you for leaving a review.
5/5
TrustpilotWhat made my experience great was the…
What made my experience great was the communication between myself and Karen, she’s was so informative and kept me in the loop with every step (better than my own solicitors!!) She was amazing from start to finish and if I ever sell in the future I will certainly be asking Karen to help me!
4/5
TrustpilotGreat service selling through Richard…
Great service selling through Richard Kendall. All the team did a fantastic job. Would use again
Thank you so much for leaving a review
5/5
FacebookA BIG thank you to Cathrine and All staff. Great professional service. Would not hesitate to use them again if need should arise. Paul Ainley Chesterfield.
5/5
GoogleKelly provided a brilliant service nothing was too much trouble. Made sure I was happy with everything and that I had all the information I needed it was a pleasure dealing with her
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5/5
TrustpilotGreat Communication
Just completed a purchase with Richard Kendall and was assisted by Karen Marijewko throughout. She was always helpful and either picked up the telephone immediately or returned calls promptly.
Thank you very much for leaving a review
5/5
TrustpilotGreat Service
This is the second time I've used Richard Kendall to find new tenants for my property. It was again a very professional service from the first phone call, nothing was too much trouble. I was given really helpful and timely advice when needed. Will be using Richard Kendall to find my next tenants when the house becomes vacant again. Highly recommend them.
5/5
TrustpilotReally appreciate the communication…
Really appreciate the communication with Richard kendal in helping us with our rental. Great bunch of staff & thank you all.
Thank you so much for leaving this review.
5/5
FacebookLiz Cooke was excellent during the purchase of my house in Wakefield.She was always most helpful under the difficult circumstances of the pandemic.She deserves a raise!
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Tell us what you need and we'll put you in touch. Richard Kendall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horbury.
