Every review we hold for the Horbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would not recommend Richard Kendalls…
I would not recommend Richard Kendalls to sell your house, due to poor service and if want update they are very slow. If raise a complaint and ask for an update they ask what complaint.
C · 4 December 2020
Agent replied · 16 June 2024
Further to your review we would comments as follows: Your sale was agreed on 3rd September after you pulled out of the sale with your purchasers in August. You completed on 27th November. Your transaction took 12 weeks from sale agreed to completion, which included delays for your purchasers mortgage valuation due to Covid 19. Given that sales are now taking as long as up to 16 weeks, and in many cases even more due to the current market pressures that we are all facing, I would argue that the sales progression was reasonable and efficient. You originally put pressure on the whole chain to complete on 20th November, with consistent emails to your negotiator, some of which were entirely inappropriate. You changed this date at very late notice and at this point informed us you would not be dealing with Richard Kendall as you would be liaising directly with your buyer. However as you will note, you continued to email us and we continued to act on your behalf to a successful exchange and completion. At no point have you written to us to complain about our services. Throughout the process your only complaint was quite clearly with your purchasers solicitor. You emailed us over a week ago asking for a response to your written complaint, we asked for you to re-send your complaint as we had not received one. We still have not received a copy from you, however you have found it necessary to leave a review on TrustPilot.To confirm, the negotiator acting for you on the sale of your property was prompt, proactive and supportive to you throughout the entire process and responded to all communication whether it be by email or verbally. We are sorry you have found it necessary to complain in such a manner, however as always should you wish to discuss this matter personally or provide us with a written complaint, we would be more than happy to address any issues you have.
★★★★★ 4/5
TrustpilotAdvertisement of properties could do…
Advertisement of properties could do with being made a little more personal rather than feeling like a copy and paste exercise. The office was excellent at keeping me up to date throughout the whole process of my sale. Avoid using their suggested mortgage advisor as he rarely returns calls or replies to emails.
Adam · 29 December 2022
★★★★★ 5/5
TrustpilotRecently bought a house through Richard…
Recently bought a house through Richard Kendall. We had weekly updates from Karen Marijewko, she kept us up to date with everything and helped us to get the completion sooner than we anticipated. Thanks again!
Alisha · 2 April 2024
★★★★★ 5/5
TrustpilotKelly at Richard Kendall is fantastic
Kelly at Richard Kendall is fantastic. Always at the end of the phone to help with any situation that arises on any of our 10 plus portfolio managed by Richard Kendall. She always goes above and beyond. We wouldn't want our properties looked after by anyone else!
Jemma · 22 June 2023
★★★★★ 5/5
TrustpilotDonna and Suzanne have been absolutely…
Donna and Suzanne have been absolutely outstanding from beginning to end helping me through every step of selling and buying , I can’t speak highly enough of them both , a credit to your business and if ever I need to do this again you will be the first to know , thank you for everything
Steve · 16 August 2022
★★★★★ 5/5
TrustpilotKendal’s gave excellent professional…
Kendal’s gave excellent professional but friendly service. Liz , In particular went out of her way to keep me updated and chased things up for me. I would highly recommend the company forSelling or buying from. I send them years ago and the service is still of a high quality 10/10
Mr · 16 February 2023
★★★★★ 5/5
GoogleThis company look after a property I let out,very professional company,I highly recommend there services.
Norman · 18 June 2023
Agent replied · 17 June 2024
Thank you
★★★★★ 5/5
GoogleJessica @ Richard Kendall’s is professional, friendly, very knowledgeable. Great service from start to completion
Simon · 18 June 2023
Agent replied · 17 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotExcellent service and communication
Excellent service and communication. The team are super friendly and really helpful.
Pri · 27 August 2023
Agent replied · 16 June 2024
Thank you for leaving a review
★★★★★ 4/5
TrustpilotJoanne & Amanda showed perseverance and…
Joanne & Amanda showed perseverance and determination is selling this slightly tricky property. The purchaser experienced "mortgage" problems but they were skilfully "managed" through the process.
Richard · 25 March 2022
Agent replied · 16 June 2024
Thank you for your review.
★★★★★ 5/5
TrustpilotVery helpful
Very helpful and always kept me up to date when solicitors wouldn’t. Thank you for making my purchase quick and easy.
Curtis · 4 October 2022
Agent replied · 16 June 2024
Thank you for leaving a review
★★★★★ 5/5
TrustpilotStaff at the Wakefield branch of Richard Kendall
Staff at the Wakefield branch of Richard Kendall have all been super efficient when dealing with the sale of my parents home. They have kept me informed of every stage of the process and I always felt able to contact them with any queries or question that I may have. Nothing is too much trouble.
Ruth · 23 June 2022
★★★★★ 5/5
TrustpilotGreat service
Great service! From the kindness and sensitivity of the valuer Roger Hall to the excellent photographer and finally, the proactive and friendly Liz Cooke who was with us all the way to get my Dad's property sold. Thoroughly recommend!
Heidi · 8 November 2023
★★★★★ 5/5
TrustpilotFantastic service from Sarah!
Fantastic service from Sarah at the Pontefract branch. Sarah responded to all our queries in a timely manner, is very professional and friendly.
Jamie · 17 May 2022
Agent replied · 16 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotI rent several properties through…
I rent several properties through Richard Kendalls, I particularly ask for Amy Esberger as I have always found her to be very conscientious and helpful. She always rings me back. All the staff are efficient and I would recommend to anyone with a property to rent.
Belinda · 21 April 2023
★★★★★ 5/5
TrustpilotGreat experience dealing with Karen…
Great experience dealing with Karen Marijewko, was kept in the loop with every step of the way and made for an easy selling transaction.
Cameron · 12 August 2024
★★★★★ 1/5
GoogleI didn't like there service n has for customer service what's that had none messed us around n told u different things by different people won't use again
Emma · 18 June 2021
Agent replied · 17 June 2024
We are sorry you have been unhappy with the service. If you wish to discuss anything further please contact us directly on 01924 260022. Regards, Simon Kendall
★★★★★ 5/5
TrustpilotThey took on the sale of my Mums house…
They took on the sale of my Mums house following her death and took all the worry and stress out of the whole process. I was impressed by their professionalism and friendliness as well as the ease and speed at which the sale went through. I have bought and sold 6 houses and never has a sale complete so quick. I cannot thank them enough
Sandra · 1 November 2019
★★★★★ 5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service we received from valuation, through sales to on-going updates as we worked to completion.
Susan · 4 June 2022
Agent replied · 16 June 2024
Thank you for the review
★★★★★ 5/5
GoogleIt's a good agency and staff very friendly 👍👍 …
Paul · 18 June 2023
Agent replied · 17 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotRK is the BEST agent I have had!
Finally I found my home in Leeds!I am a non-British guy and I am able to find my ideal place here!Much appreciated the effort from Richard Kendall. The agents are very responsive and they provided swift replies on my queries.BIGGGG thanks to RK
JayL · 17 May 2023
★★★★★ 5/5
FacebookThey got our valuation, photos and sign up very quickly and got us LOADS of viewings, always communicating well. They even successfully negotiated and got us our buyers back whose offer we originally rejected!!!
Ann · 4 December 2018
Agent replied · 22 March 2026
Thank you so much for your kind comments Ann Johnson, much appreciated! Richard Kendall Estate Agent
★★★★★ 5/5
GoogleFriendly and efficient members of staff throughout the process.
Tom · 18 June 2023
Agent replied · 17 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotNo problems at all nice smooth process…
No problems at all nice smooth process from start to finish. Kept informed throughout. Amanda Dyson always on hand to help and advise.
Dale · 10 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
