Every review we hold for the Horbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstnding Customer Experience!
Ms. Jessica Judd facilitated the letting process for us, throughout the process, I cannot speak highly enough of her exceptional service. From start to finish, Jessica demonstrated a level of professionalism, dedication, and expertise that made the entire experience seamless and stress-free.Thank you, Jessica, for your outstanding service and for making this experience so positive! I hope to see the same level of professionalism and support in the future as well :)
Farhan · 15 July 2024
★★★★★ 5/5
TrustpilotKaren Marijewko
Karen Marijewko made the sale of our house so smooth! As a first time buyer she kept things clear and simple and was always really quick with responding to emails! Thanks to her the whole process was made super easy! Thank you once again for all your help!
Caitlin · 18 November 2022
★★★★★ 5/5
TrustpilotGreat customer service
Our recent experience with Richard Kendall, particularly Karen Marijewko was very positive. She was a consummate professional and really customer focused. Although the sale fell through as the buyer pulled out we will use them again next year when we put the house up for sale again.
Nicola · 16 December 2022
★★★★★ 5/5
TrustpilotVery professional
During my time with Richard Kendall for the sale of a property. Karen Marijewko was very professional in her work and so supportive. Karen is a valuable member of the team at Richard Kendall.
Lianne · 21 December 2023
★★★★★ 4/5
TrustpilotBought my house
Bought my house from Richard Kendall. Joanne and Amanda were fantastic, communication from the start to end was very good .
Angela · 1 April 2022
Agent replied · 16 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotI would like to thank Karen preece for…
I would like to thank Karen preece for everything she did. It has been a pleasure dealing with yourself, she guided me through each of the step and communication was amazing. I appreciate it all and look forward to doing business with you again in the future! Thank you once again
Talha · 30 June 2022
★★★★★ 5/5
TrustpilotRichard Kendalls Staff Outstanding
The service received from Kendalls has been exemplary and made a very stressful time as easy as possible. Karen Marijewko was assigned as our liaison and has been a star throughout, keeping us up to date and steering us through the process with a kind and helpful attitude throughout
Sarah · 22 September 2022
★★★★★ 1/5
GoogleRented with Richard Kendall for around 18 months. Due to work commitments (which I previously stated my concerns when signing a lease) I had to relocate in end of January (21st) 1 month before my rental contract ended (1st March).... I have since been charged for a re-listing fee for the property, a full month rent, they kept my deposit (which was my monthly rent + £100 - for a penalty of moving out early). Left the premises with no physical inspection/check out, was instructed to post the keys through their letter box! Then got billed an additional £110 for cleaning, despite the fact that I had already done that job with dated photo evidence. They were uninterested to say the least and continuously hounded me asking when will they be getting the money for the cleaners.
A quick google search has pulled no results up for Lynne Cleaning Services of Lofthouse and the invoice genuinely looks like a quickly put together Microsoft Word document with some clipart of a mop!
What turned out to be a positive by getting a promotion and relocating to another part of the UK, unfortunately has cost me greatly financially from Richard Kendall. Based on this, I would be very unwilling to take up another lease with Richard Kendall, nor would I encourage anybody to do so.
Gareth · 19 June 2019
Agent replied · 17 June 2024
We are sorry you feel the need to express your dissatisfaction. The series of events as I see it are not quite as you have laid out. At your request to leave early from the contract, you were happy to pay the relisting fee to Richard Kendall to re-market the property and £110 for cleaning was agreed with yourself and my colleague. I would be more than happy to discuss the issues raised personally should you wish to contact me. Yours Sincerely, Simon Kendall.
★★★★★ 5/5
GoogleBrilliant service from start to finish. Fully informed every step of the way! Kelly is very friendly and helpful.
Mellissa · 18 June 2022
Agent replied · 17 June 2024
Thank you for the 5* review
★★★★★ 5/5
TrustpilotOutstanding Customer Service
Richard Kendall we're with me every step of the way when purchasing my new property. They were informative very easy to speak to and get hold of when I needed to ask questions. They always kept me at ease and pushed to ensure the purchase went through quickly and efficiently. I would highly recommend to any buyer or seller as the quality of customer service I received was outstanding. Thank you again to Sarah and the rest of the team at Richard Kendall for providing such an amazing service. A well deserved 5 stars.
Jonathan · 13 January 2024
★★★★★ 5/5
TrustpilotSensible, professional estate agents
We rented a house in Wakefield with Richard & Kendall Estate Agents for 16 months. The rental ended up in a Section 21 eviction notice. It was an unusual and a stressful situation for us, but we managed it with some professional help from the agency. The agency itself is well organised. Their employees are helpful, responsive and act quick when necessary. Overall, even though our tenancy ended in an unexpected manner, our experience with the company was positive. Hence 5 stars. S.Wojnowski
Fo · 11 January 2024
★★★★★ 5/5
TrustpilotI have used Kendall's a few times now…
I have used Kendall's a few times now and always been very happy. We completed our sale with them today and I have to say the service has been second to none. Big thanks to Melanie and the team for all they did.
Andrew · 24 March 2023
★★★★★ 1/5
Trustpilotthey are the most racist and their…
they are the most racist and their discriminate people that are on benefits if you're white you're not allowed to have a house they want you to suffer do not go to this agency they just want to waste your time they are the most racist agency of ever come across
Chris · 24 April 2025
★★★★★ 5/5
TrustpilotAmy was very professional help me and…
Amy was very professional help me and kept me up to date with my application to my flat went threw smoth I would recommend mend Richard and kendal very good company to work with and staff and Amy very help full
Wendy · 19 May 2023
★★★★★ 5/5
TrustpilotWakefield house sale
I've just completed quite a complicated house sale as an Executor, following a bereavement. Throughout this difficult time these agents provided excellent service and were diligent, approachable and professional. Special mention to Mandy who made the experience much easier and more pleasant than it could have been. Recommended.
Steve · 11 September 2022
★★★★★ 5/5
TrustpilotWhat a wonderfull warm friendly estate…
What a wonderfull warm friendly estate agents to use. These ladies at the Castleford branch could not do enough for us chasing solictors and vendors etc. Nothing was too much of a problem for them. Grateful for all their support. Without them we would have struggled with the fact that we didn’t get support and advise from purple bricks. Who take your money and run from day one.
Beverly · 25 February 2022
Agent replied · 16 June 2024
Thank you for the wonderful review, we are so pleased you have been happy with the service provided by our Castleford office.
★★★★★ 5/5
TrustpilotThank you to Alice and Francesca for…
Thank you to Alice and Francesca for all the support in organising the rental property. Alice was so helpful throughout the process.
Janet · 9 July 2024
★★★★★ 5/5
TrustpilotKaren Marijewko was my agent.
Karen Marijewko was my agent.I was kept up to date all through the proses.She was very professional & friendly.I would definitely recommend Karen to others.
Allison · 15 May 2024
★★★★★ 5/5
TrustpilotGreat for first time landlords!
Been a great experience with Kendall’s. First time renting out my property so was a bit nervous. But they’re so helpful and answered all my questions and put me at ease.Special thanks to Amy and Matt at the Horbury office!
Laura · 22 May 2023
★★★★★ 5/5
GoogleReally helpful staff, nothing is too much trouble or hassle.
Highly recommended. Kelly especially is extremely quick at finding out information and always gets back to you.
Can't say the whole process was straightforward due to certain aspects (nothing to do with RK), but Kelly reassured us and got everything up and running smoothly!! :)
Rebecca · 18 June 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave a review
★★★★★ 5/5
TrustpilotRichard Kendall Review
Communication from Karen Marijewko was great throughout the process providing updates when available.
Scott · 5 December 2022
Agent replied · 16 June 2024
Thank you for the review.
★★★★★ 4/5
TrustpilotHelpful
Helpful, professional and friendly estate agents, who kept us up to date with the purchase of our house. We directly and predominately dealt with ‘Karen Marijewko’ and she provided great service to both me and my husband. Would recommend.
Helen · 13 June 2024
Agent replied · 23 August 2024
Thank you for leaving a review.
★★★★★ 5/5
TrustpilotKaren acted as the agent for the sale…
Karen acted as the agent for the sale of my mother’s house at Monkwood Road. From the outset she was diligent and professional keeping us regularly updated and driving deadlines where appropriate. I cannot speak highly enough about the service provided
Jon · 3 May 2024
Agent replied · 16 June 2024
Thank you for leaving a review for Karen.
★★★★★ 5/5
TrustpilotI would like to thank Elizabeth Cook…
I would like to thank Elizabeth Cook for contacting me with regular updates with my property purchase through Richard Kendall. I would highly recommend Her and also Richard Kendall.Outstanding service
Simon · 15 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.