Every review we hold for the Horbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful Communication
Renters beware! Some of these negative reviews are true. Renting with Richard Kendall was an awful experience.As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When I tried to request an earlier move out date, I was told completely different information by members of the team that added to the pressure and stress of moving house.Basic communication such as calling the Horbury office to get an alarm battery fixed or move our payment date was tedious and took time out of my busy schedule.We was forcefully moved in to the property early just before Christmas 2020 (Wonderful time to rush us into a property lol) and lied to, that apparently the property had "People interested in it". We moved in with the idea from Richard Kendall that we was going to be renting the property for longer then we actually did. Fair enough the landlord wanted to sell the property but Richard Kendall should have notified us of this before we signed the contract. Again, another communication error from the team at the Horbury office. Not only did I find out we had to vacate the property in 6 months but I was pitched to on the same phone call asking if I'd like to buy the property which was even more degrading.We have raised our concerns over the terrible service and communication but nothing improved.A few week's prior to leaving, a member came to take pictures of the property the was renting and they had no idea we was moving out.If you're looking to rent from Richard Kendall, I strongly advice you look elsewhere and save you time, money and stress dealing with the unprofessionalism. They're helpful in the beginning but once you sign the tenancy agreement it's a whole different experience.I rented a HMO studio apartment from a different agency prior to renting with RK and in comparison, the quality of service here is awful.The only redeeming quality is the house we rented was nice and when we did raise our issues with one of the members (Lucy, I think her name was) She actually cared about our experience.
Daniel · 9 December 2021
Agent replied · 16 June 2024
We are sorry you have found reason to complain regarding our services in the rental department. We have received your written complaint and we will look into this matter as a priority and revert back to you as possible.
★★★★★ 4/5
TrustpilotThank you Karen Marijewko!
I would like to thank Karen Marijewko for all her help and for updating me with all the house stuff it was my first time buying a property most of the things I didn’t know what they were and Karen helped me a lot with it☺️Thank you Karen!!
Safa · 15 August 2023
★★★★★ 5/5
FacebookMany Thanks to Elizabeth Cooke at Wakefield office. She checked in with me every week and kept me updated on everything regarding my purchase. A week on and we are all unpacked and ready for Christmas celebrations in our new home 🏠.
Katie · 4 December 2018
Agent replied · 22 March 2026
Thank you very much for your kind review of Elizabeth Cooke. We are so pleased that your purchase went smoothly with Richard Kendall Estate Agent and you are in your new home in time for Christmas.
All the very best and Merry Christmas from us all.
★★★★★ 5/5
TrustpilotThank you so much to the team at…
Thank you so much to the team at Richard kendals for finding me a very suitable client for a rental property.Especially Jess who has been dealing with the new clients who also said she had been exceptionally helpful . It was a flawless process and very professional.I would certainly use them again if needed.
Andrew · 24 January 2023
★★★★★ 5/5
TrustpilotThank you to Alice and Francesca
Thank you to Alice and Francesca for sorting out our rental property. Without all your help, we would have really struggled. Alice answered all our questions and was so helpful. Thank you
Claire · 9 July 2024
★★★★★ 5/5
TrustpilotHouse purchase
Karen Marijewko was very professional and kept things moving throughout the process. Very happy.
Jonathan · 16 September 2023
Agent replied · 16 June 2024
Thank you for leaving a review for Karen
★★★★★ 5/5
TrustpilotI would recommend Richard Kendall to…
I would recommend Richard Kendall to anyone wanting to buy or rent especially Jessica she was so helpful nothing was too much trouble she kept me informed on everything a brilliant estate agent to do business with my thanks goes to Jessica and all the team especially Jessica.Once again thankyou .Janet.
Mrs · 28 April 2023
★★★★★ 5/5
TrustpilotGreat team
Great team, always available to help with any queries.
Mr · 12 November 2025
Agent replied · 23 November 2025
Thank you so much for leaving a review.
★★★★★ 5/5
FacebookWe had the pleasure of working with Liz to purchase our property, she is a brilliant representative of the company. Always kept us informed with what was happening. Brilliant customer service. If Liz is helping you buy you’re house you are in good hands! However, everybody else did also seem lovely, messages always got passed along, phones are always answered in a pleasant manor. Extremely happy overall :)
Abbey · 20 November 2020
★★★★★ 5/5
TrustpilotCatherine and Shireen were excellent…
Catherine and Shireen were excellent and a calming influence in what turned out to be quite a long process through no fault of RK estate agents. Whilst I hope I do not need to deal with an estate agent again having found our retirement forever home I would recommend them to anyone planning a move
JE · 29 November 2022
★★★★★ 5/5
FacebookYES 100% Elizabeth Cook was so helpful, professional and caring and she worked so hard keeping all parties updated on the current situation. Nothing was too much trouble at all and I would highly recommend Liz, she is fab...
Christine · 22 October 2019
Agent replied · 22 March 2026
Thank you so much for the kind words and recommendation for Elizabeth at our Wakefield office of Richard Kendall Estate Agent
★★★★★ 1/5
TrustpilotRude Staff
Don’t bother trying to ring and change your appointment, only wanted a little later in the day so my partner could view also. (Still at 5 days notice) so not last minute. They will be extremely rude and tell you that you should just keep that booking and there would be no point in making another booking the following week when it suited the both as us as it will probably be gone. Hope it doesn’t go now and they get stuck with the property for longer. I wouldn’t suggest using these to rent out your house with that type of attitude from staff to potential clients. Shame I won’t use these again now as the next question I had for them was to book a viewing on a second property they had in Horbury also.
Elliot · 24 June 2024
★★★★★ 5/5
TrustpilotException service provided by Karen…
Exceptional service provided by Karen Marijewko. Despite issues with the buyer Karen was super efficient. Kept me updated at every stage of the process and went beyond expectations to ensure a protracted sale was completed. Would not hesitate to recommend her. A real asset to the company
LK · 28 July 2023
★★★★★ 5/5
FacebookRichard Kendall offer a service second to none. As a buyer both my partner and I have been super impressed,m with the regular updates and chasing of solicitors. Karen is an absolute credit to the company. Thank you
Dawn · 12 February 2020
Agent replied · 22 March 2026
Thank you for taking the time to recommend Richard Kendall Estate Agent in particular Karen at the Normanton office.
★★★★★ 5/5
TrustpilotOutstanding service
I sold my property via Richard Kendall and was absolutely delighted by the service provided.The communication was fantastic throughout and they worked tirelessly to get people through the door to view.Sarah Longden was particularly amazing. Always positive, friendly and accommodating which makes the whole home selling process, so much more bearable and stress free.Thank you guys! So much
Donna · 5 July 2022
★★★★★ 5/5
TrustpilotExcellent service
Karen Marijewko was extremely supportive after a disappointing experience with a competitor. She was excellent in communicating with us and worked hard to facilitate our sale. I am very grateful for her efforts and would recommend her to anyone willing to sell a property in the area.
Greg · 4 July 2023
★★★★★ 5/5
TrustpilotGood service.
Very good service from Richard Kendall Estate Agents, particularly Karen Preece. She kept me well informed and always responded quickly and efficiently so thank you Karen.
Julie · 2 June 2022
Agent replied · 16 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotA big thank you to Karen Marijewko
Found an absolute diamond in Karen and the team @ RK. Really kept us informed every step of the way and went the extra mile in ensuring our purchase and sale progressed without hinderance. thank you Karen... would recommend Richard Kendall to anyone and everyone.
Kathryn · 24 August 2023
★★★★★ 5/5
TrustpilotGreat experience
Liz from the Wakefield branch was absolutely great. We had many issues with solicitors during the sale, but Liz helped us stay positive and motivated during the entire process. She kept chasing relevant parties where we were unable to succeed. Would definitely recommend Richard Kendall.
Gerhardus · 26 July 2024
Agent replied · 23 August 2024
Thank you for leaving a review for Elizabeth, we really do appreciate it and the recognition of the assistance Liz provided during the sale.
★★★★★ 5/5
TrustpilotKaren Marijewko
Karen Marijewko was the agent we were dealing with during a house purchase. She was always keeping us up to date and was very quick to act on our behalf. Would totally recommend.
Mat · 15 May 2024
★★★★★ 5/5
TrustpilotWe have had a fantastic service from…
We have had a fantastic service from Karen Marijewko who has kept us up to date throughout the whole process. It’s been a long and challenging ordeal due to external factors, but Karen made everything manageable by keeping us up to date and by constantly communicating with us.
James · 17 May 2023
★★★★★ 1/5
FacebookLet me share my experience in dealing with Richard kendal and Catherine.
We cancelled over agreement with Richard kendall and received a phone call from Catherine and i was told we can't advertise over property with any other company and if we decide to sell over property we be liable to pay Richard kendal selling fee.
After reading contract it was clear enough to see she Lined and trying to bully us.
After sending few emails we had no reply and been told she is not available to take my phone calls.
Very very disappointed in Richard kendal and advice i was given.
Do not trust this company and never again we will deal with Catherine and Richard kendall.
The will under value your property to get a quick sell and charge the fees.
Mazidi · 27 April 2021
Agent replied · 22 March 2026
We are sorry you have found reason to complain regarding the service you have received from ourselves. We have held a number of conversations with you directly over the past few days and have sent you clarification on the agreement which the owner of the property you refer to, signed with Richard Kendall Estate Agent. Catherine responded to all the queries you had and in addition, you spoke with other members of staff who assisted you.
Our terms are quite clear and we have previously forwarded you details of The Ombudsman Scheme together with the Company’s complaints procedure. We are sorry that you still find it necessary to complain in this manner, however we can only point out that our terms apply as per the agency agreement you signed with our ourselves.
★★★★★ 1/5
TrustpilotVery poor service
Let me share my experience in dealing with Richard kendal and Catherine.We cancelled over agreement with Richard kendall and received a phone call from Catherine and i was told we can't advertise over property with any other company and if we decide to sell over property we be liable to pay Richard kendal selling fee.After reading contract it was clear enough to see she Lined and trying to bully us.After sending few emails we had no reply and been told she is not available to take my phone calls.Very very disappointed in Richard kendal and advice i was given.Do not trust this company and never again we will deal with Catherine and Richard kendall.The will under value your property to get a quick sell and charge the fees.
Mazidi · 27 April 2021
Agent replied · 16 June 2024
We are sorry you have found reason to complain regarding the service you have received from ourselves. We have held a number of conversations with you directly over the past few days and have sent you clarification on the agreement which the owner of the property you refer to, signed with Richard Kendall Estate Agent. Catherine responded to all the queries you had and in addition, you spoke with other members of staff who assisted you.Our terms are quite clear and we have previously forwarded you details of The Ombudsman Scheme together with the Company’s complaints procedure. We are sorry that you still find it necessary to complain in this manner, however we can only point out that our terms apply as per the agency agreement you signed with our ourselves.
★★★★★ 5/5
GoogleFantastic from start to finish .highly recommend.
Elizabeth · 9 November 2025
Agent replied · 23 November 2025
Thank you for leaving a review. We really do appreciate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
