Trusted Agent profile · Horbury
★★★★★
1,057 reviews across 3 platforms
4 Cluntergate, Horbury, WF4 5AG
Part of Richard Kendall, see every office.
Richard Kendall's office in Horbury, at 4 Cluntergate, is rated 4.6 out of 5 across 1,057 reviews on three platforms, including 194 Google reviews rated 4.0.
194
Reviews on Google
This office
59
Reviews on Facebook
Business-wide
804
Reviews on Trustpilot
Business-wide
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Every review we hold for the Horbury office, from every platform, shown as written. First names only.
5/5
TrustpilotMy recent experience with Liz
My recent experience with Richard Kendall Estate agents has been superb . Liz has handled our purchase with 5* service . Efficient every step of the way by dealing with every query promptly . All phone calls dealt with immediately and such a friendly service . I would 100% recommend to use these Estate agents
5/5
TrustpilotProfesional from start to completion
Richard Kendall Estate Agent are the go to Agents for selling a house in the Wakefield and surrounding area.Richard Kendall have been very profesional from the start to the completion, they offer a fixed price at the outset and you get a designated person who will keep you informed, offer advice, and support you throughout the sale.My designated person was Karen Marijewko, she is a very professional person, and I have nothing but praise for her hard work and guidance, all provided in a very friendly manner, well done Karen!
5/5
GoogleAmy has been absolutely amazing from start to finish. Always tending to any difficulties I had and she made sure that she did everything she could to give me the perfect home for me and my boys. I couldnt be more thankful 😊 …
1/5
TrustpilotLazy and inexperienced agency
If you want no helpAnd support from an estate agent, unless you push and push at every stage of the process, go with Richard Kendall. It was pointless having an estate agent, they never vetted people correctly, open day left solely to a single women with zero vetting or checks again who was coming, if anyone at all, sales boards put up in places that do not link to the house or are visible to passers by, not cancelling appointments despite potential buying coming the week before, meant I spent hours getting the house ready for someone who was never due to come… no empathy or support, no ability to market and identity potential buyers based on the uniqueness of the property. I would not recommend to use Richard Kendall
5/5
GoogleAmy has been invaluable in helping me, as a 'first time' Landlord, through the whole rental process and I can't praise her highly enough.
Thank you for the 5* review for Amy
5/5
TrustpilotI had a fantastic experience with karen…
I had a fantastic experience with karen marijewko at richard kendall estate agent. She was incredibly responsive and professional, knowledgeable, and guided me through the entire process smoothly. I truly appreciate her expertise and would highly recommend them to anyone looking for a reliable estate agent.
Thank you for your lovely words.
1/5
TrustpilotIf I could give a zero
If I could give a zero, I would. The treatment of tenants which were new to renting I might add was atrocious. Not only were they unprofessional in the way that they spoke to us, but they also accused us on numerous occasions of lying about things that they had said. We’ve just left the property and they’re now demanding money for things that we did not damage. Utterly disgusting and Would 100% NOT recommend.
We are sorry you have found reason to complain regarding our services in the rental department. We have received your written complaint and we will look into this matter as a priority and revert back to you as possible.
5/5
TrustpilotExcellent Service
Donna & Suzanne were always friendly, courteous and efficient. We appreciated that they always kept us informed throughout the process.
Thank you for the review
5/5
GoogleVery pleased with Amy and team in the Horbury office. Helpful from the beginning, good communication and delivered on timeframes.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving the 5* review for Amy
5/5
TrustpilotExcellent service.
The whole team at Richard Kendall were excellent, providing a very professional and friendly service, from start to finish in helping to make the process very smooth.A special mention for both Joanne and Donna who kept us fully informed during the whole process.
Thank you for taking the time to leave a review.
5/5
TrustpilotFriendly and always willing to help
Suzanne and Donna were always happy to help throughout the conveyancing process from start to finish.Weekly calls throughout the process just to keep me informed.Also, they were happy to provide any recommendations for conducting other checks during the process.
1/5
FacebookEnquired about a rental property on the first day it was listed. Told viewing wasn't possible due to Covid (not sure why when you can view houses for sale...) but would be told as soon as online viewing was available. Found out the house is now let as nobody ever contacted to let me know the tour was online. Excuse from the office was that too many people were interested to call them all. If that's the case, don't promise things you can't deliver. Further proof that we were right not to use Kendall's to sell our house too.
We are extremely sorry to hear of your disappointment that a property you were interested in had been let. We have since spoken to you personally to discuss this and explain the circumstances.
5/5
TrustpilotSuperb service when we had a problem!
We only have a brief, but brilliant experience of Richard Kendall. Specifically, Liz Cooke, who was amazing in her dealing of a major problem with solicitors which occurred on the day of completion. She was highly competent, reassuring and supportive, going the extra mile and seeing the problem through until it was resolved - after closing hours. We were extremely grateful to her for her professionalism and understanding.
Thank you for the review
5/5
TrustpilotSpeedy process & professional team
The whole process from valuation to completion/moving day was completed in 4 months Roger who carried out our valuation is extremely knowledgeable Karen was assigned as our main point of contact and throughout the whole process was professional and efficient We wouldn’t hesitate to use Kendall’s again
5/5
TrustpilotKaren Marijewko
Karen from the Wakefield branch receives a massive thumbs up from me! My first real interaction with an estate agent and a first time purchase. She explained everything thoroughly along the way. Clear, prompt communication and always returned my enquiries. Professional yet authentic. Thank you Karen.
5/5
TrustpilotExcellent, professional service
Excellent, professional service.
Thank you so much for your lovely feedback. We are delighted to hear that Karen kept you well informed and worked hard to move your sale forward as quickly as possible. She always aims to put her clients first, so your comments will mean a great deal to her. We really appreciate you choosing Richard Kendall and wish you all the very best for the future.
5/5
TrustpilotGreat service
Although Richard Kendals were not our estate agents, they were our sellers and in particular Lucy at Richard Kendall’s was excellent. Constantly chasing down the chain to get things moving and keeping us updated throughout.
5/5
GoogleAmy has been amazing throughout our house move, making sure we was happy with everything. Thank you so much amy ❤️
Thank you so much for leaving the 5* review for Amy
5/5
TrustpilotKaren marijewko was very good with our…
Karen marijewko was very good with our purchase she kept us up to date all the way through and was very helpful she kept in contact with our solicitor regarding our sale and purchase I would 100% recommend Richard kendal and a big thankyou to karen
Thank you for leaving a review for Karen.
4/5
TrustpilotGreat experience from start to finish
Great experience from start to finish. Kept well informed and made to feel comfortable asking any questions. Karen was really helpful.
Thank you for leaving a review
5/5
TrustpilotKaren Marijewko the lady who dealt with…
Karen Marijewko the lady who dealt with the sale of the property conducted the process with professionalism. I was kept well informed throughout the process. I received regular updates and all was handled with efficiency.
Thank you for leaving a review for Karen
5/5
TrustpilotAbsolutely Brilliant!
Absolutely Brilliant!! Would like to thank the team at the Wakefield office for their efficiency. The whole team were brilliant getting my property sold. Would definitely recommend Richard kendal to anyone, Compared to other agents I used before kendals their on a different planet Absolutely outstanding!! THANK YOU!!!
5/5
TrustpilotSix Stars +++
I would award Donna and Joanne at Richard Kendall six stars if possible. The patience they showed during a drawn-out and protracted sale, which would have tested the patience of a saint, is to be applauded. They kept me informed at every stage of the process and remained enthusiastic despite numerous obstacles thrown in our path.Property transactions rarely go to plan; having somebody behind you at every process step is critical. Therefore, I have no hesitation in recommending Richard Kendall to anybody looking to buy or sell a property, a first-class service.
5/5
TrustpilotWe have had a great experience with…
We have had a great experience with Richard Kendall. Karen has kept us updated regularly and I would use them again if we decide to move in the future. Thanks you Richard Kendall… Tha k you Karen
Thank you for leaving a review.
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