Trusted Agent profile · Hook
★★★★★
828 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 828 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotEstate manager at Runnymead court…
Estate manager at Runnymead court beddington gardens is was very welcoming and informative. Was ready to answer any queries. Thank you Rose .
Dear Suzanne,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the location manager was welcoming and will pass your comments to Rose. We wish you the best of luck in your new home.
3/5
TrustpilotNot bad for what it is, not really a care home.
Eaves Court in Princes Risborough is a pleasant place, many of the staff friendly, caring and helpful. There are some activities. But to note that the have the policy (voiced by staff, and despite what the website may be taken to mean) "we are not a care home, we expect our residents to be self sufficient". I would advise anyone considering this place and possibly others run by anchor to check it out carefully, costs (service charge and extras like car parking slot), lengths of corridors, ease of getting about if a buggie or walker is needed, rules, and whether it will provide the sort of community throughout the day that is required.
5/5
TrustpilotThe manager Maureen made the whole…
The manager Maureen made the whole process of moving flats less stressful by being there every step of the way.
Dear Monica,Thank you for your review and your valuable feedback. We are happy to hear that you had a great experience during your move in period and that Maureen has been very helpful. We wish you the best of luck in your new home.
5/5
TrustpilotHome
It's nice to know someone is there if you need to know anything are need any help. The other residents are nice and friendly, it's nice quiet and peaceful.
Hi Ms Oakden, Thank you for your kind review. We’re really pleased to hear that you feel supported and know there’s someone there if you need help or advice. It’s also lovely to know you’re enjoying the friendly community and the quiet, peaceful atmosphere. We hope you continue to feel happy and at home.
1/5
TrustpilotHuge rise in monthly charges
We've been informed that the 10% hike in our 24/25 charges is mainly because of increased insurance costs. We were also told that Anchor are locked in to a national 3 year agreement with the insurance company. In what world does a business lock itself in to a 3 year agreement that allows the other company to raise their charges at will during that period? Shouldnt the lock work both ways? Ridiculous way to run a business.
Thank you for your feedback. I am sorry that your experience has not met the standards that we aim to achieve. If you would like these issues to be looked into further then please do let us know and we will be happy to do that. You can contact our Customer Relations team at 0345 602 5516 or email customer.relations@anchor.org.uk and they will be happy to review and agree next steps with you.
5/5
TrustpilotStraight forward and easy…
Straight forward and easy application,staff easy to talk too.
Dear Karl, Thank you for your kind feedback. We’re really pleased to hear you found the application straightforward and the team easy to talk to. We wish you lots of happiness in your new home!
5/5
TrustpilotBeechfield Lodge
Our mum moved into Beechfield Lodge in September this year just a couple of weeks after losing our dad and her beloved husband of 68 years. They had been together in another care home since April of this year. Sadly dad had a fall and had to be hospitalised where he unfortunately passed away some five weeks later. I wont name the previous care home as there is absolutely nothing good to say about it hence the reason for moving our mum once dad passed away. We have nothing but good things to say about Beechfield, CARE being the operative word because that is exactly what mum gets. The staff are genuine and you can see they love what they do, nothing is too much trouble, mum has become part of the Beechfield family. She has a lovely room with en-suite and her own little kitchenette which gives her some independence. Visiting is a pleasure now and we can leave her with complete confidence knowing she is getting the best care there is, she is so content and this means the world to us.
5/5
TrustpilotSimple easy
The manager Jay walked me through everything made it so easy and simple, always had a smile polite, I am new to all this so thank you Jay .
Dear Mr Roberts,Thank you for your review and your valuable feedback, We're delighted the process was made easy and simple.
4/5
TrustpilotLovely
Property lovely and staff amazing when showing around .
Thank you for your feedback. We’re really pleased to hear you found the property lovely and that the team were so helpful during your viewing. We’re sorry to hear about your concerns with the communal cleaning - please do raise this with your Location Manager. We wish you continued happiness in your home!
5/5
TrustpilotI have had a problem with my Energy Provider energy…
I have had a problem with my energy provider for nearly a year. I requested in Feb to go from a card payment to DD in June my electric went off for 24 hours no warning Card payment failed. Upshot they changed from Card to DD debit. Energywise tried to make contact without Success. Mr Foster from EnergyWise visited my home some miles journey and we went through everything has I had no correspondence and no idea what state my account was in. Mr Foster manage to make contact and acted on my behalf has I have hearing problems on my phone. He did a really good job and put himself out on my behalf. Anchors Energywise is a very valuable service. I commend them.
4/5
TrustpilotEverything was made clear from the off
Everything was made clear from the off. Very easy to access information. The on-site estate manager is always eager to help in any way.
Dear Mr G R Lloyd-SmithThank you for your review. We are glad to hear that all communications have been clear and that the site-manager has been accommodating.
1/5
TrustpilotCommunication very poor
Communication very poor. There is never any update on repairs. When you ask for information you’re just told to ask the manager. You ask the manager, he just says he doesn’t know anything. Consequently you go round in circles never finding anything out about the issues in your flat.Obviously this is Anchor’s modus operandi.They then do not have to do anything.
5/5
Trustpilothelp
stephanie G was excellent top marks for her
Dear Mr Micheal Cook, Thank you for your lovely feedback! We’re delighted to hear Stephanie G made such a positive impression. We wish you lots of happiness in your home!
5/5
TrustpilotFriendly staff at Charles Bennet Court
Such lovely friendly staff at Charles Bennet Court.
Dear Francesca, Thank you for your lovely feedback. We’re so pleased to hear the team at Charles Bennet Court were friendly, helpful and took the time to answer your questions, helping your move into your new flat go smoothly. We wish you lots of happiness in your new home!
5/5
TrustpilotChester Court, Spondon, Derbyshire
I would like to say what a lovely scheme Chester Court is, we have been today to collect keys and sign the tenancy agreement with my in-laws. Donna the manager is very professional and helpful as well as warm and friendly. The grounds and communal areas are all very well kept and Donna has been very efficient when responding to requests for information etc. Both my in -laws and us are looking forward to them moving into their new home.
5/5
TrustpilotThe manager Paula was amazing could not…
The manager Paula was amazing could not have done more to make us feel welcome and at home
Dear Helen,Thank you for your great review, we are happy to hear how Paula was helpful and very welcoming. We're glad you chose us and hope you'll continue to be happy in your new home.
5/5
TrustpilotSuch an easy process for my parents…
Such an easy process for my parents moving in. The lady (Trish) whom shown us around done all paperwork with us and was such a lovely caring lady who made my mum and dad feel at ease, they having been living there a couple of months now and very settled and happy. Lovely place to live gave my mum her independence back. Thankyou so much your all doing a fantastic job.
Dear Diana John / Sue Barry, Thank you for your review. We are so pleased to hear that your mum and dad have had a smooth moving in process, in addition to the help provided by our colleagues. Most importantly, we are glad your mum has her independence back.
5/5
TrustpilotEverything went so smoothly thanks to…
Everything went so smoothly thanks to Margaret at Paddock Court. I'm so happy in my new home.
Dear Michael, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the location manager was welcoming and will pass your comments to Margaret. We wish you the best of luck in your new home.
5/5
TrustpilotWhat a welcome
A wonderfully warm experience right from first contacting Anchor to settling into my new home. Their customer service is second to none with everything being focused on customer needs. You actually feel like a human being throughout the whole process. Their properties are superbly designed at very fair rents. You feel supported through the whole process. Whatever you are doing, wherever you are, help is always at hand from their excellent staff. Never been happier.
Dear Kevin,Thank you for your review and valuable feedback! We are happy to hear that the process from start to moving in has been superb. We hope you are enjoying your new home.
2/5
TrustpilotMy husband and I were in top places for…
My husband and I were in top places for a property which we viewed Unfortunately my husband passed away 2 weeks later and was told these bungalows are only for couples although I know single people are in them.
5/5
TrustpilotLocation manager Rebecca is a very…
Location manager Rebecca is a very nice helpful lady was very understanding and still helpful with me
Dear Dawn, Thank you for your review and your valuable feedback. We are happy to hear that Rebecca has been very understanding and helpful. We wish you the best of luck in your home.
4/5
TrustpilotHi 👋 Happy Bunnies
Hi 👋 Emily (site manager) was and is fantastic she made everything as easy as possible for our move into Hanover Court. We are settled in to a certain extent as we are looking forward to being added to the waiting list for a 2 bed ground floor flat as I have health problems . But yes really happy with how everything went .
Dear Mr S Ireland,Thank you for taking the time to leave a review! It's great to know that you had a very positive move-in experience and we hope you get news about the flat very soon. We wish you the best of luck in your new home!
5/5
TrustpilotFinally showed some compassion and…
Finally showed some compassion and professionalism
Dear Vanessa, Thank you for sharing this feedback. We’re pleased to hear you’ve experienced compassion and professionalism, and we appreciate you recognising that. Your comments are important to us and help reinforce the standards we aim to deliver.
5/5
TrustpilotAnchor Housing.
I was so happy my partner put me on Anchor Housing, I was so happy my partner did it for me.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Hook office has 828 reviews across 1 platform: 828 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook is rated 3.9 out of 5 across all 828 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook, Station Road, Hook, RG27 9YG.
