Trusted Agent profile · Hook
★★★★★
828 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 828 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely home
Lovely home, wonderful views and Friendly neighbours. Our manager Kim is so nice and very welcoming.
Dear Diane,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our Location Manager was most welcoming and you are are happy in your new home.
5/5
TrustpilotEfficient and very helpful
Efficient and very helpful. Mel is an excellent Manager.The facility is also excellent along with access to Wem itself.
Dear Mr Phil Ellis, Thank you for your review and valuable feedback. We are delighted that you are happy with your property and your manager.
5/5
TrustpilotFantastic
I already new barncroft my sister live there and has done for about 10yrs its worm and welcoming you can either keep yourself to yourself or join in at barncroft the manager tracy is very helpful if theres anything that wants doing its done straight away with no song and dance great place
Dear Philip Michael,Thank you for your review. We are happy to hear that you are enjoying Barncroft and that Tracey has been helpful. We'll be sure to let her know about your lovely comments.
5/5
TrustpilotThe ease of contacting office
Ease of contacting the office of any concerns if needed and friendly atmosphere in our new surroundings.
Hi Mrs Williams, Thank you for your review. We’re pleased to hear that you’ve found it easy to contact the office when needed and that you’re enjoying the friendly atmosphere in your new surroundings. It’s great to know you’re settling in well, and we hope you continue to feel comfortable and supported in your new home.
4/5
TrustpilotA shining star in the gloom
I have experienced serious issues with a surveyor called Wilberforce. He doesn't listed, constantly cancels appointment and doesn't return my calls. I've spoken to a Richard in the building team who has put my mind at ease, explained about buildings but most importantly listened to me. He should be commended as this score would be 0*
Dear Steven,Thank you for leaving a review. We're sorry to hear about the inconvenience this has caused and glad to hear that Richard was very helpful. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotHanover court
Hanover court, DurhamI will soon be moving into an Anchor property and recently went to sign a contract and collect the keys. Karen Dowens the housing manager is completely efficient and a lovely bubbly lady. It was all so easy. She has been professional from the beginning and she still manages to make it all stress free.
Dear Christine Arnold, Thank you for your review. We are happy to hear that you've had a positive experience with the sign-up process and that Karen has been very helpful. We'll be sure to pass your lovely comments onto her. Enjoy your new home when you move in!
5/5
TrustpilotVery happy with your service
Very happy with your service. Sam has been very helpful. I could not be happier. Thank you.
Dear Mr Lee, Thank you for your review and valuable feedback. We are glad that you are enjoying your new home.
5/5
TrustpilotMoving into Sutherland Court.
My brother moved into Sutherland Court at the beginning of June. All the staff have been incredible in sorting everything before the move and as he moved in so the move went very smoothly. Everyone is so friendly and kind, The premises are immaculate, I am very thankful to all the staff and residents for making my brother feel so welcome!
Dear Edwina Richards, We are happy to hear that your brother has had an easy time moving in and that our colleagues have been helpful. We hope he continues to enjoy his new home!
5/5
TrustpilotThanks for helping us with our new home
Having recently taken possession of the keys to our new home at the Anchor Housing Thorpe Sands estate, we would like to express our thanks and appreciation to Lisa Bodemeaid, the local manager, who has been pleasant, helpful and efficient in assisting us with navigating the process and completing the required paperwork. She has always made us feel welcome and we look forward to becoming part of this community.
Dear Consumer,We are glad to hear that the location manager has been so helpful, as we would like to investigate further into this, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
4/5
TrustpilotThe Staff at Trinity Court Honley were…
The Staff at Trinity Court Honley were very helpful. Explained everthing to me and my family.
Dear Mrs M Clay, Thank you for your review and your valuable feedback, We will ensure that your comments are shared with the staff at Trinity Court.
5/5
TrustpilotApart from a delay signing due to…
Apart from a delay signing due to electricity check everything else went well.
Dear Mrs McLeod, Thank you for your review. Pleased to hear that the sign in went well and you are settled into your new home!
5/5
TrustpilotAmber was great made it all easy and so…
Amber was great made it all easy and so helpful so easy going
Dear Roy, Thank you for your review and valuable feedback. We are happy to hear that our colleague, Amber, has been helpful.
5/5
TrustpilotExcellent manager at Evelyn Glennie Court in Brighton Live at Evelyn Glennie Court in…
Live at Evelyn Glennie Court in Brighton. Want to do this review just to thank the manager Craig Pyke for his constant help & commitment to any problems that may occur & just going that xtra mile wth other matters such as informing us of any parcels we have delivered when we're out at work or helping us with explaining bills etc.
Dear Teresa Foster,Thank you for your review and valuable feedback. We are happy to hear that you had a great experience and that Craig has been very helpful. We'll be sure to pass on your comments.
5/5
TrustpilotI'm so pleased with Anchor Housing, because they are a brilliant company who look after their Tenants 👍
I'm so pleased with Anchor Housing, All the telephone conversations I've had with the Anchor Housing staff, Have been so helpful and made me feel so comfortable to talk to, I think this is very important to feel comfortable with the person you are talking to, Thank you for that 👍
Dear Marina Brown,Thank you for taking the time to leave us a review. We're delighted to know that you've had a great experience and have felt comfortable throughout. We definitely agree that this is very important to those who live in an Anchor property. We wish you lots of happiness in your home.
2/5
TrustpilotLatest update...." Were you in the…
Latest update...." Were you in the lounge at 4 am this morning" ?????,did you see a security guard????.....I'm lost for words,so far,only a month in...have you had a fall?...no,did you call a taxi...no,then the ambulance service calls me at 5 pm." Did you call an ambulance?..
5/5
TrustpilotEverything from start to finish has…
Everything from start to finish has been good Marie made it all so easy
Dear Owen,Thank you for your review and your valuable feedback!
5/5
TrustpilotStaff and Resales Team, Bishopstoke Park
I would like to thank the staff at Anchor Bishopstoke Park, Eastleigh, for their very kind support while I lived there. In particular, I thank Stephen Hardy, Regional Resales Manager, for his help and advice in my planned, and unplanned, moves. Shirley Stephenson
Hi ShirleyThank you for taking the time to leave your feedback for us.It's great to hear that you enjoyed your time living with Anchor Hanover and we wish you all the best for the future.Kind RegardsChantelle
1/5
TrustpilotThe workman could not do the job's that…
The workman could not do the job's that I needed doing. Ex- shower room tap on sink. Continues dripping. 24/7 waisting hot water. The toilet may block up again. As he didn't inspect the pipeline or whatever is causing the toilet to keep getting blocked on a regular basis.
Dear Kim Scholey,We're sorry to hear your repair has not been completed. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotEverything was amazing.
Everything was amazing.We was talked through every stage.Thank you.Kind Regards.Collin & Marjorie White
Dear Marjorie, Thank you for your review and valuable feedback. We are happy to hear you were taken through each stage right through to move-in. Enjoy your new home!
5/5
TrustpilotHappy with our home
We recently moved into our flat in Alderwood, and we are extremely pleased with the support we received from the manager he was friendly helpful and nothing was too much trouble. We have settled in well and feel safe and find the accommodation homely and exceed our expectations
Dear Margaret Burton, Thank you for your review. We're delighted you're enjoying living at Alderwood. We will ensure that your comments are shared with the staff.
5/5
TrustpilotExcellent manager
Our parents recently moved into Alderwood (Anchor housing property) Jordon the manager was very helpful, friendly and showed compassion he went above and beyond to ensure the move went as smoothly as possible, nothing was too much trouble He is a credit and valuable asset to Anchor housing
Dear Ange, Thank you for your review. We're delighted your parents are enjoying living at Alderwood. We will ensure that your comments are shared with Jordan!
5/5
TrustpilotI am very happy to get into my new home…
I am very happy to get into my new home and the local manager is very helpful to me as I have been in the past and all the others residents are very helpful as.well. The area is so peaceful and friendly and very clean. I have been waiting for about six years on the waiting list for a place. Kenneth Bogle
Dear Kenny Bogle,Thank you for your review and valuable feedback! We're delighted to hear you're enjoying living at your location.
1/5
TrustpilotI was unable to move in as in hospital…
I was unable to move in as in hospital with heart attack so had to pay rent for 5 weeks not even there and have lost place in list even though medical reason for giving up flat.now have to reapply and start over again I was too ill to move and paying 2 rents still in old flat. No understanding or help
Dear Nicola, Thank you for leaving a review. We are sorry to hear about your experience. If you would like to take this matter further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotManagers made whole process easy
Dear Mr S J Lucas, Thank you for your review! We're delighted to hear that our colleagues have helped in making the moving-in process easy for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Hook office has 828 reviews across 1 platform: 828 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook is rated 3.9 out of 5 across all 828 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook, Station Road, Hook, RG27 9YG.
