Trusted Agent profile · Hook
★★★★★
828 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 828 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly living
Everyone is friendly. The Location Manager is very helpful and patient; nothing is too much trouble.
Dear Pauline,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to hear that the location manager has been so helpful. Best of luck in your new home.
5/5
TrustpilotMr Bramley is well settled and enjoying…
Mr Bramley is well settled and enjoying living at Ashley Court. The Housing Manager did very well.
Dear Mr A Bramley, Happy to hear that Mr. Bramley is well settled at Ashley Court. We hope he enjoys his new home.
5/5
TrustpilotThis is a great company
From the very first viewing we felt secure in the knowledge that we were fully supported by Anchor during our purchase due in no small part by our sales advisor. We looked at other assisted living companies but we felt that the offer, facilities, standard of building and the obvious happiness of the residents made it an obvious choice for us.
Dear Clifford Congrave,Thank you for your review. We are happy to hear that your purchase journey has been a smooth one and that you are happy in your new Anchor home. Enjoy!
5/5
TrustpilotPleasant, professional and helpful staff. They make you feel welcome.
I think the manager and her assistant deserve five stars for their great service.They were both very helpful and easy to talk to. However, l would suggest that more direct and personal assistance be made available for those of us who need help with how things work in our flats, and finding important places in the neighbourhood if we are new to the area.
Dear Lorna, Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location managers have been really helpful. All feedback will allow us improve our services to you. We wish you the best of luck in your new home.
4/5
TrustpilotMy application
My application for housing was dealt with quickly and efficiently. The estate manager Esther was extremely helpful informative and supportive throughout my wait for a property.
Dear Sandra, Thank you for your review! We're delighted to hear that your application process was quick and efficient and that the estate manager was helpful.
1/5
Trustpilotantisocial behaviour Meadowcroft Bushey
Unbelievable antisocial behaviour by staff from Anchor's Meadocroft development in BusheyResidents have taken to blocking a public footpath with their car and spray painting on the road to stop parents this was apparently the estate manager who is residing at the development behaving this waySearch Residents 'block path with car' in St Hilda's School parking row Search for St Hilda's school parking row Bushey
Dear Ritesh Shah, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services.
5/5
TrustpilotMy experience is great because
The set up of the building, the managers quick efficient response, her care and attention. How well presented and effectively run the building is. The serenity in the building and general pleasantness of all. I feel it's my home, and I like it very much. I like the independance and the social side too. I am happy with Anchor Housing association in general.
Dear Ranjit, Thank you for your great review and we're glad to hear how the Location Manager was helpful and very efficient. We're glad you chose us and hope you'll continue to be happy in your new home.
5/5
TrustpilotIt was the best move we've made
It was the best move we've made , been here nearly 11 years and love it Our estate manager Lesley is so caring nothing is too much trouble for her At the moment we are having a lot of building work done and she,and Anchor are keeping us well updatedWe have great neighbours and we are all looking forward to celebrating The Coronation together in this great community Well done Anchor
5/5
TrustpilotAnchor would recommend
I was pleasantly surprised on how well my customer call was received by anchor .Especially when in the past with other providers they seem rushed and rude.He took his time to explain how everything worked and had patience and understanding as well as knowledge .Thanks Kamran from customer enquiries.
Hello Karen,Thank you very much for taking the time to leave your lovely feedback.I would really like to feed this back to the team that you had this experience with, to enable me to do this i have requested further information through Truspilot which i hope that you will be able to provide.Kind RegardsLynsey
5/5
TrustpilotVery efficient manager
Very efficient manager. The Anchor appt is lovely. Everyone is friendly and helpful. The Location is very good.
Dear Dorothy,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and helpful. We wish you the best of luck in your new home.
5/5
TrustpilotThe on site Manager was very supportive…
The on site Manager was very supportive and ensured our move went smoothly.Our thanks to Beverly Waldron.Kind regards Ian and Linda
Dear Ian and Linda, Thank you for taking the time to leave us a review - we're glad to hear how supportive your Location Manager was and that you had a smooth move. We'll be sure to pass on your comments. We wish you both much happiness in your new home.
5/5
TrustpilotJust so grateful
I telephoned Anchor one afternoon as I was a victim of domestic problems, the lady was lovely and listened to everything said she would be back in touch which she was to say I had been put on the priority list, in just one week a was offered a flat, I know I was very lucky with availability and will be eternally grateful
Dear Fiona Mclardy, Thank you for your review. We are happy to hear that Anchor has been able to help during a difficult time and that you now have a new and safe home.
4/5
TrustpilotEverthing was straightforward really…
Everthing was straightforward really all completed on site no need for extra phone calls,staff are very welcoming and friendly
Dear Elaine,Thank you for taking the time to leave us a review. We are happy to hear that all went well and that our colleagues have been welcoming.
5/5
Trustpilot…happy living
its just a great place to live i love it here since i moved 2 months ago people are friently feel good
Hi Fey, Thank you for your kind review. We’re really pleased to hear that you’re enjoying life in your new home and that you’ve felt welcomed by friendly people since moving in. It’s lovely to know you’re feeling good and happy living there. We wish you continued happiness in your home.
5/5
TrustpilotCould not be happier!
After just 8 weeks of living at Dane Court, I feel that i have come home. Anchor provides the security I need, repairs have been done promptly, and the neighbours have made me welcome. Easy access to shops by bus, and to appointments at local hospitals, means I have everything I need, and could not be happier. Thank you!
Dear Susan,We're so happy to hear that you're feeling at home and have had a great experience moving into your new home and that repairs have been resolved quickly. We wish you the best of luck in your new home!
5/5
TrustpilotFiona and Kevin really are absolute treasures
I believe the Manager Fiona and her husband Kevin, who is our cleaner, are an asset to Anchor Housing. They are both such a hard working couple, always friendly, professional and confidential. There is aways a warm welcome from both of them and they go over and above to help residents. They really are absolute Treasures.Patsy Hampton-Smith Church Court, Blundell Avenue, Cleethorpes DN35 7RR
5/5
TrustpilotMade moving easier
Impressed with the speed at which repairs to a window seal, checking an electric plug and sorting out a blocked shower plug hole. Reported these before we had moved in (whilst waiting for installation of cooker) all done and the people involved were really nice. Must also mention the local Manager Sandra Draper who has been really helpful organising the above and answering any queries we may have had.
Dear C Bush, Thank you for your review and valuable feedback. We are delighted that you are happy with your repairs all completed and your manager and we will ensure that your comments are shared with Sandra.
1/5
TrustpilotNot a good experience
The whole experience was really bad only stayed at property 4 days in total had to pay an extra months rent and council tax even though I had returned the keys they said you have to give one months notice so I was paying for somewhere that I couldn't live had the expense of moving there and back within a week the whole experience was and nightmare and costly
Dear J Setal, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotMy shower has been flooding since last…
My shower has been flooding since last year. They eventually booked an afternoon appointment with me yay!
Dear Anni, We're sorry to hear your repair hasn’t gone to plan. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotMade the move in very easy
Made the move in very easy, the flat was very well prepared. The management team are very friendly and helpful, nothing is too much trouble, ask and they tell you, if they don't know, they will find out. Other residents friendly and very welcoming and no-one has a bad word about Anchor so we feel we've made the right move. Very happy so far, thank you
Dear Karen, thank you for your lovely review. It's great to hear how well you've settled into your new home and how good the experience has been. We're glad to know that you found the Location Manager and other staff helpful and that you've got to know some of the other residents already. We hope you'll be happy in your new home.
5/5
TrustpilotDornden
I have phoned anchor over the past 2 years to check on my progress and have always been kept informed and staff are always polite and helpful.My manager michelle has been amazing and helped me with all my issues on line with bills and worries. She has made me feel so welcome and has made sure all my needs and worries are dealt with. Great service all round.thank you.
Dear Paula,Thank you for your review and valuable feedback. We are happy to hear that you have been supported by your manager and received great service.
5/5
TrustpilotThe service has accommodate my needs…
The service has accommodate my needs The Manager Liz was very helpful Any issues she has been quick to address.
Dear DonnaThank you for your review and valuable feedback. We are happy to hear that Liz was helpful.
3/5
TrustpilotAnchor social housing Alice in wonderland estates …
Anchor social housing employ a 40 thousand workforce, Their managers support Being truthful is their motto but they dont stick to it. Its like living in nomans land. Nothing is too much if you don't upset thier estate manager, care, compation wishing every tennat well is not the case for some that are not liked .move in if you dare and wittness the unhappy tennants
Dear Alan, Thank you for your review! We're delighted you're enjoying living with Anchor.
5/5
TrustpilotWonder experience
Wonder experience Very professional Penny was and is so helpful
Dear Mr Mallion-Woods,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you have been happy with the process of settling into your new home and to hear that Penny has been so helpful. Best of luck in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Hook office has 828 reviews across 1 platform: 828 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook is rated 3.9 out of 5 across all 828 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook, Station Road, Hook, RG27 9YG.
