Trusted Agent profile · Hook
★★★★★
828 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 828 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotFabulous service from start to finish…
Fabulous service from start to finish Joanna is amazing very friendly manager
Dear Sharon Parkin, Thank you for your review and valuable feedback. We are delighted that you are happy with the service and your manager.
5/5
TrustpilotJustine the manager at Rowan Court…
Justine the manager at Rowan Court picked us and she is an asset to Anchor , from viewing to setting up and support after moving in has been first class. She is also very pleasant not the "old matron" type . She is welcome anytime for a tea and a bacon butty x
Dear Alan Hare, Thank you for your review! We're delighted you're enjoying living at Rowan Court and will pass your comments to Justine, the Location Manager at Rowan Court.
5/5
TrustpilotMove to Hanover Gardens at Nailsworth
From the start of the process of being shown around the property to actually moving in, every thing has been very positive and efficient. Magda our manager has been very helpful, and the other tenants have made my husband and I very welcome. So far we are very happy here
Dear Customer Pat Williams,Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience with Anchor and the location manager and residents have been very welcoming and helpful. We wish you the best of luck in your new home
5/5
TrustpilotHouse Manager was amazing and so…
House Manager was amazing and so helpful making the move much easier 😊
Dear Lesley,Thank you for your review and your valuable feedback. We are happy to hear you've received the required help and support to move into your new home
5/5
TrustpilotReally nice welcome
Really nice welcome, very nice area and facilities, planning, management overseeing 36 residents in such lovely environments is astounding.I’m out of hospital and feel my age as it’s been a long haul, but the Professionals involved and my family are very happy for me. Even a guest room and lounge area for the community here. Thanks a million
Dear Ms. Wheatley,Thank you for your review and valuable feedback. We are happy to hear that you have had a great experience with management and are enjoying the facilities.
5/5
TrustpilotSo happy living in an anchor flight thank you
I would just like to say that from coming to see the property and meeting Cheryl the warden I was met with warmth happy smiling faces the people who live here are so friendly the places very very well kept all in all very good all round thank you
Dear Michael Lavelle,Thank you for your review! We're delighted to know that you've had such a great experience and you're enjoying living with Anchor. It's great to hear that you were welcomed with warmth and smiling faces - just as it should be!
2/5
TrustpilotI had little or no help to move to…
I had little or no help to move to Anchor housing. No one to speak to and I later found out they have a service called Bewise. I remain very disappointed with Anchor. The Bewise help service was to late to help. Yesterday I had a customer service telephone call. Nothing heard about my complaint and they could not tell me.
Dear HelenThank you for leaving a review. We are sorry to hear about your experience. To follow up on your complaint, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am-6pm or email at customer.relations@anchor.org.uk.
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience since being with anchor.
Hi Kathryn, Thank you for taking the time to share your experience. We’re really pleased to hear that you’ve had such a positive experience with Anchor, and that you’ve found the community friendly and welcoming. It’s also lovely to know that Shelley has been so helpful and supportive, making things easier for you. We’re glad you’re enjoying your home and wish you continued happiness there.
3/5
TrustpilotDidn't like rubbish that was left in…
Didn't like rubbish that was left in garden we had to pay for it to be taken away plus the patio was left in a disgrace had to pay for it to be jet washed then that upset next door neighbour as had to have hose pipe over his fence he was well annoyed so not good
Dear Angela,Thank you for leaving a review. We're sorry to hear of the conditions left in the garden and the patio and we'd like to make sure your issues are rectified and ensure you're happy. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotDouble water companies charge
After being forced to pay for Anchors mistake when they were charged by 2 water companies rent 2021-2022 and being promised that it would be sorted out and a refund issued or the water rate would be adjusted 2022-2023 I now have transferred into another Anchor property but I pay my water rates direct to the water company Anchor have ignored my request to sort this since I transferred 22-02-2022 to my new address I have lost all trust in Anchor.
Hello Gill,Thank you, for your comments and i am sorry to hear that you have been having these issues.I have requested further information through Truspilot, which will aloow me to look into your concerns further.Alternatley you can contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukkind regardsLynsey
3/5
TrustpilotFirstly I tried to phone your phone…
Firstly I tried to phone your phone number in your brochure and had no reply.secondly it was a couple of weeks after moving here that I received my welcome pack etc.I am pleased with the work Marie did in getting me here as I was in Australia at the time and it was more difficult doing the tenancy agreement .
Dear AnneThank you for your review and your valuable feedback. We are sorry to hear about your initial experience but hope that you are now enjoying your new home.
1/5
TrustpilotAnti Social Behaviour, Harassment, Nuisance.
I am a British Military Forces Veteran and suffering with chronic PTSD/Combat Stress brought on by service to the Crown and Country in conflicts around the world.I have lived at my current address since February 2012 and got along reasonably well with the majority of the other residents until approximately 2years ago when a new lady arrived at the development and has made and continues to make my life hell.She is fully aware of my medical condition of PTSD but continues on a daily basis with harassment,intimidation, nuisance behaviour and anti social behaviour towards me and now begining to pick on some other mostly older, vunrable residents especially those that are friendly towards me.I have reported her to the sites warden,area manager and operation's manager and the customer relations department of Hanover/Anchor housing and completed the ASB statements and at risk assessment document (Where upon I scored 18 and according to this score I am Highly At Risk) and as yet the management have told me (for nearly 2years now)that they (the management)are keeping a file on the situation!!!The offending lady resident has also been visited by the Police on 6 different occasions and served a Police Community Service Order (which she has broken on numerous occasions).The lady resident in question is in clear breach of the Tenancy Agreement that she signed up when she took over the apartment and it would appear to both myself and the Police that providing I keep paying my rent the management are not taking further action against this resident and proceed with an eviction order.This behaviour from this lady resident is now not only affecting myself but is affecting the wellbeing of other vulnerable older residents of the site.Every day we keep thinking when is this situation going to end!!!I therefore cannot recommend this location a safe, friendly environment to live.
Hello Mr Moles,I apologise for the delay in responding to your concerns, I have asked Truspilot to contact you to try and obtain some more information from you, which will allow me to look further into the above concerns.Alternatively, you could contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind RegardsLynsey
5/5
TrustpilotAn honest review.
I love living with Anchor as we have wonderful managers and getting to know other residents means we are not alone and there is always someone to talk to and something to do. I would give Anchor full marks for such wonderfully run homes. Thank you for taking me in.🥰
Dear Danny, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were friendly and helpful. We wish you the best of luck and hope you'll continue to be happy in your new home.
1/5
TrustpilotAre you a Anchor assured tenant living…
Are you a Anchor assured tenant living in a block with a lift ? Then your getting ripped off , The First Tier tribunal Property Chamber ( Residential Property ) Case reference LON/ ooAF/ LSC/ 2021/0325 Page 6 The Tribunals decision. The tribunal determines that the amount payable in respect of lift replacement charges , lift service contract, Lift inspection and Lift repairs is nil, The lift insurance charges shown in the table are payable , The tribunal also agreed the management charges shown are too high and were reduced also, charges for staff at H.O. were also cut back due to excess.Typical of Anchor wanting to hide the truth.
Hello K. CoxThank you for posting your comments. We would encourage anyone who wants to ask any questions in regard to this issue, or any other, to speak to your local manager or to contact us at our central office on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind RegardsLynsey
1/5
TrustpilotAs a previous resident of Anchor
As a previous resident of Anchor, and someone who still as a disabled family member still living there.I am writing this review as this seems to be the only place Anchor seems to take a interest.The heating system at five rivers was updated a couple of years ago.It changed from electrical storage heaters to bio mass fuel.The residents were told this would be cheaper for all concerned, this never happened and still hasn't happened.Although I could write a monalog on this issue today is about the issue of residents my family member included trying to keep warm during the winter months.Anchor are well aware in there one bedroom flats at this scheme there are only three rooms that have radiators.Leaving the hall and bathroom with no heating at all.My question to them today is are they aware they are breaking the law only partially heating a home that they rent.The scheme is five rivers Goole and the manager as tryed everything she can to sort this out.If Anchor would like my name it is Christine Barker.My sister lives there and finds it very difficult to move around.I would hate to think she is going to spend another winter having to go to bed to keep warm.Also there is the issue of having to try and heat her bathroom for her to take a shower.Dangerous if you are plugging electric fires in.PLEASE ANCHOR SORT THIS OUT.
Good Afternoon Mrs Barker,Thank you for taking the time to leave your feedback. I would like to look into this further for you, Please could you provide some further contact details via the request i have sent through Truspilot. I will arrange for someone from our Customer Relations Team can contact you to discuss in more detail.Alternatively, if you prefer you may wish to contact them on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind RegardsLynsey
1/5
TrustpilotAnchor sloganising
Anchor sloganising: "We put our customers at the heart of everything we do, listening carefully...." etc etc. It sounds good doesn't it. Only one problem - the reality is quite different. If you take the recent inflation busting increase in service charges together with poor standards of maintenance and repair (leaking roofs, substandard decoration, lifts that more often than not don't work - tricky if you have mobility problems!), wasteful expenditures on lighting systems (that have never worked properly), a protracted (and sometimes completely unresponsive) complaints system, inefficient and reactive - as opposed to proactive- management style (at every level) and a corporate culture that can properly be described as largely 'performative' and oppressive then you'd probably think twice before engaging in any kind of contractual arrangment with this organisation be it care home, lease or rented property. But if you then had to factor in personal physical risk that decision would become a 'no-brainer'. A resounding 'No'! Anchor - in its tenancy agreement - states its policy on "Violence and abuse" and "Antisocial behaviour"; to sum up - you mustn't - pretty standard stuff! But when it comes to implementing this policy - well - how shall I put this?? Not much happens. This is where Anchor's 'performative' role kicks in. So a tenant over a period of over ten years regularly verbally abuses and makes threats of physical violence against other tenants, managers, guests and neighbours and what does Anchor do as the complaints roll in? It shuffles a few papers around, makes some appropriately soothing noises and 'has a word with the person in question'.... but the abuse continues and the threats become ever more explicit and violent (hammers are now mentioned frequently). Not much "listening carefully" going on here! So if you want good value for money and place a premium on quality of life then give Anchor a very VERY wide berth. My advice is to seek out the smaller housing organisations operating on a local basis. You're more likely to get a better quality personal service, and there'll probably be hardly any mention of 'hammers'.
Hello KS,Thank you for taking the time to leave your feedback.I am really sorry to hear that you have had such bad experiences from variuous aspects of the business. To allow me to look further into your conbcerns, I have asked Truspilot to request some further information from you.Anti social behaviour is something that Anchor takes very seriously, if you can please provide more information on the request, i can provide this to our Customer realtions team who will look into this in more detail.Alternatively, you can contact our Customer Relations Team on 0345 602 5516 Monday to Friday 8am - 6pm or via email to Customer.Relations@anchor.org.ukKind RegardsLynsey
5/5
TrustpilotHappy resident
I find their is plenty of information about whom to contact if it’s an emergency or complaint around the building also on news letter in which gets posted throu the doors manager is polite and very approachable and keeps every one up to date on events etc
Dear Mrs Deborah Athey, Thank you for your review. We are happy to hear that your are able to quickly access the information you require and that the location manager is helpful and approachable.
5/5
TrustpilotSecurity and peace of mind.
We got a phone call out of the blue to see if we would like to come and view the property. We did this and we accepted. It was all arranged and we moved in within a few weeks. This has given us the security we needed.
Dear Janine Barr, Thank you for your review. Glad to hear that you were able to move in quickly and that you are feeling safe. Enjoy your new home.
5/5
TrustpilotFrom Torquil Morgan
Everything has been good and your manager is really nice
Dear Torquil Morgan,Thank you for your review and valuable feedback!
1/5
TrustpilotUnhelpful and incompetent
I had contacted anchor housing today as I was looking to make a complaint regarding a lack of response over an issue regarding payment of a rent refund to my dad that they had not made in their specified time frame. My dad is 87 with extreme anxiety and very hard of hearing which is why he consents to organisations speaking to me in his behalf.Unfortunately their customer services are evasive and unprofessional. Things started off well enough, the agent I spoke to was polite and took my details and said that she would transfer me to the payment advice team after a short while she came back on the line and said they had no record of any extra permissions relating to my father, which is categorically untrue as this was updated years ago when my mother passed away. I then asked who I make a complaint to and she offered to put me through to the customer relations team and I refused as I do not want to be fobbed off by customer services however, she had no further suggestions nor could she offer any timeline for when they would get back to me. I do not see how any functioning organisation can say they do not have timeframes for dealing with enquiries and complaints. It is not acceptable.My dads complaints are as followsPayment has not been received as per the information in the refund letterThere has been no reply to a subsequent letter for which he paid £6.98 to guarantee delivery showing a lack of basic courtesyYour systems not being updated to reflect his consent to share permissions.
Hello Carolyn,Thank you for leaving your feedback.I am really sorry to hear about your bad experience when contacting our Customer Contact Centre. If i could ask that you provide some further information, via the request i have sent on Trustpilot, I can arranage for our Customer Relations Team to contact you to discuss/Log a formal complaint regarding the issues that you have raised.Alternatively, you can contact our Customer Relations Team on 0345 602 5516 Monday to Friday 8am - 6pm or via email to Customer.Relations@anchor.org.ukKind RegardsLynsey
1/5
TrustpilotStill awaiting repairs...
This is my second review. We have held a tenancy for 18 days. We have no running hot water, no key to the car park, one front door key to share, and still have no internet or landline. The lack of internet is because no access to the bt box has been available to the open reach engineer. Two people have telephoned in regard to repairs. No one has been to sort the problems. I'm disgusted that 2 elderly disabled people can be treated in this manner.
Hello Mrs Bayes,Im sorry to see that you are still have some issues since moving in to your new home.I have passed your details accross to our customer Relataions Team, who will make contact with you to discuss these further.Alternatively, you can contact our Customer Relations Team on 0345 602 5516 Monday to Friday 8am - 6pm or via email to Customer.Relations@anchor.org.ukKind RegardsLynsey
5/5
TrustpilotA very enjoyable experience
The process of moving to Denham Garden Village from the day we raised an enquiry regarding accommodation to the day we moved in was a good expeience. They were always at the end of the phone to answer queries and also kept in touch throughout the process.Everything on site we could possible want, a very friendly environment.
Dear Ms Johnson, Thank you for your review and valuable feedback. We are happy to hear that the enquiry and move-in process has been smooth and that you are enjoying your new home.
3/5
TrustpilotPeaceful place
The establishment is abit dated but clean and could do with some TLC, the property at Newall Green has only 1 washer and dryer in the laundry room they have been promised another one for sometime but not appeared. If your working it can be a nightmare to get your washing done.
Dear Peter Wolstenholme, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotSuperb Housing!
I was given full information regarding my new home, and have been made to feel very welcome. I love my flat; I feel safe and secure; the emergency call system if very reassuring. The Managers are friendly, approachable, conscientious and efficient. I feel blessed to have a flat here, close to my brother.
Dear Maeve Seed, Thank you for your review. We are happy to hear that you are loving your new home and that you were able to move close to family. Enjoy!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Hook office has 828 reviews across 1 platform: 828 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook is rated 3.9 out of 5 across all 828 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook, Station Road, Hook, RG27 9YG.
