Trusted Agent profile · Hook
★★★★★
828 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 828 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotHelp is just a phone call away
Aged 82 years this is the first time I have moved in 15 years, so just about everything was a bit of a puzzle for me. The local agent, Liz Pearce, has been really very helpful and quick to respond to my requests. I have been here only 4 weeks but feel like I belong as the general atmosphere is warm and friendly and I know help is just a phone call away.
5/5
TrustpilotThis is my second home within Anchor
This is my second home within Anchor, when I needed to make a move to Nottinghamshire recently, I immediately applied within Anchor - it is so easy to make a move within the company I felt it wasnt worth looking outside. Within a very short space of time I had a call from Andrea at Queens Court here in Retford to say a flat is going to be available, I accepted her offer and with 10 days he flat had been made vacant, even down to the interior being painted out. The move turned out to be completely chaotic, but not to do with Anchor, the truck ith my furniture broke down on the way here which made our arrival very late, but arrangement was made and all was well in end. I am very grateful to Management who definitely went the extra mile to help me.
Dear Sandy, Thank you for taking the time to leave us a review. We're glad to know you are happy with Anchor and to hear that Andrea has been very helpful with your move. Best of luck in your new home.
1/5
TrustpilotAvoid. Big time. The worst company I have ever experienced.
I've lived with Anchor for over 5 years now. Been paying to access a communal WiFi every month which is too slow and not worth having. Despite my attempts to bring this to their attention I've gotten nowhere. Imagine how much this 'non profit' organisation is making financially from their residents in the UK over this issue alone. Over 1700 sites. I call it a Scam. Rip off Britain. Pensioners that are paying for a service they can't even access. Every evening, Anchor personnel get to go home to their families and stream movies, watch BBC iPlayer and perhaps have internet related hobbies. Those of us that live with Anchor don't have such luxury's. Yet, we pay for internet every month on our service charges. A service that is so slow it's impossible to do anything online.I've been fighting with them for years about this issue and nothing ever gets done. Had I known my hobbies would be put on hold for 5 years I wouldn't have accepted this flat. Leave your gadgets at the front door. You won't be needing them at Anchor.It was only when I threatened to stop paying my rent until I get decent internet that something was done. They fitted an access point near my flat. A temporary measure. The connection isn't great. Constant disconnects. High pings. Am getting used to watching the buffering circle now.😁For me, Anchor doesn't listen to it's residents. I've been so unhappy here because of the lack of entertainment options in my flat. The TV aerial plays up now and again giving the residents a pixelated picture in their flats. With poor internet, shocking telephone signals and a dodgy TV aerial what else can a resident do but sit on their hands and don't even think about having a hobby. I don't even get a good phone signal. Having to pop out to the car park just to take a phone call on numerous occasions.Don't get me started on Car Parking for residents. It's a struggle and nothing is ever done about that either. People that don't live here use the car park leaving the residents to have to find parking somewhere else and walk back to their flat.On the bright side my neighbours are lovely. Living here has not been good for my own mental health because i've been unable to live the life I've wanted to live. After five years of living here. it's ruined me. It's like living in a morgue.So if you need internet, as people do thesedays. Avoid Anchor like the plague. They are so far behind the times it's like living in the Dark Ages. Their whole system is bogged down by beaurocracy and it stops things from getting done.I even had an heated exchange with their CEO about all of this during her visit to the site. Needless to say I walked out of the meeting in disgust and said a few things I probably shouldn't have said.It shouldn't have got to that stage. But they just kept feeding me lies. My first question I asked at my interview for this flat was, 'Can I get decent internet? Of course was the reply.The sad thing is that there has been a fibre connection within one metre from the site. It's been there for about 3 to 4 years. Yet I haven't been allowed to access it.Update 04/11/2023Anyway, the latest is that we should be getting fibre soon. I've been told that many a time. Will just have to wait and see.I was given access to non secure public WiFi for about 4 weeks. Which initially was good. Now it's shocking and not worth having. Cancelled my online subscriptions as I can't stream, can't use my computers or console. Constant disconnections. Buffering. I'm now back to square one again. No sign of fibre being installed, once again. Their Project Manager is nowhere to be seen. No news on an update from anyone at Anchor. No sign of them coming to sort out this current internet problem. Perhaps they'll get rid of the strict NAT for me? God help us. I'm stuck in a studio flat and can't do any of my hobbies. I thought retirement was meant to be a pleasant time. Living with Anchor is HELL. Welcome to Anchor. The only thing your allowed to do is breathe.I had a very DARK night the other night. In tears. I have to get away from Anchor. It's not good for my well being. It seems to me that this fibre project of theirs is too difficult for them to sort out.As I've said before. Stay well clear of themDon't believe a word they say. They lie through their teeth about EVERYTHINGPerhaps I'll update again as this 'comedy of errors' plays out...If I could give them zero stars I would.
5/5
TrustpilotGreat positive start
Absolutely seamless move my scheme manager Caroline was so helpful answering all questions fully. Quick sign up we received keys at same time delighted with my scheme and all Anchor employees
Dear Ms Austin, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period and that Caroline has been very helpful. We wish you the best of luck in your new home.
1/5
TrustpilotWhat is the motto of Anchor Homes…
What is the motto of Anchor Homes "Later Life is for Living", so how can a company continually increase the maintenance fee's at excessive percentages, allowing residents unable to live a life worth living, as they cannot afford to do so. Continuous misinformation given. A company that stonewalls at every corner, and resists providing information. Its another greedy company, living off the profits of those who most are unable due to illness to fight against injustice.
1/5
TrustpilotDo the Executive team even care??
As a resident within Anchor’s Hanover Court site since 2021 some 3.5 years ago, we have been unfortunate to experience extreme damp issues during the winter of 2021, this being reported to our site manager, & following a total lack of resolving the problem, the problem has now continued through 2022, 2023 and fast approaching the winter of 2024, Without any resolution, and following us raising an official complaint.Contacted Anchor’s CEO over 2 months ago, and other than an acknowledgement from her PA the same day, it is now 2 weeks since I copied their CEO into another email again without any response whatsoever. I have heard from a complaint Handler, again without any resolution, after 2 months and ongoing.Whilst we have always stressed Anchor be allowed the opportunity to resolve our complaint without us entering into litigation against them, it appears this may remain our only option.30% of Trustpilot (194) reviews posted against Anchor being negative 1 star reviews should ring alarm bells to this business, although I very much doubt that the Executive team led by their CEO will take any notice when you read the disgruntled, We have had no issue with the local manager, who is clearly at the bottom of any decisions from senior & executive teams.
Dear Tony Cook,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
4/5
TrustpilotVery good and helpful
Dear Bill, Thank you for your review. We're pleased to hear you found our team very good and helpful. Your feedback is greatly appreciated, and we're delighted that your experience has been a positive one.
5/5
TrustpilotAlways polite and helpful service
Dear Karen Fisher, Thank you for your review. We're pleased to hear that you've received polite and helpful service from our team. We appreciate you taking the time to share your feedback.
5/5
TrustpilotMy mum is now residing with Anchor at…
My mum is now residing with Anchor at wrights court. As her daughter I have had the responsibility of ensuring she is settled and have had to liaise for her most of the time. Both my Mum and myself have been made to feel very welcome and marianna the lady in the office has been so helpful with regards to filling out applications, appropriate paperwork and any other questions we had. The Studio flat itself needed a deep clean before my Mum could move in and kitchenette is tired.Facilitates outside of the flat are great having communal washing,lounge area, such a bonus as studio flat is rather on the small side, the gardens are kept well and are pretty. One issue we’ve found is that the building itself is extremely hot during warm days almost unbearable at times with most resident's in agreement ,hopefully with milder weather property will be more comfortable, overall I think my mum will be very happy there and I feel relaxed knowing she is safe and secure
Dear Lisa, Thank you for your review and your valuable feedback. We are happy to hear that you've been made to feel welcome and that our colleague has been helpful. We'll be sure to pass on your comments to the manager at Wright's Court.
1/5
TrustpilotTry getting a sellers pack
Try getting a sellers pack (that costs over £200) out of this company. We need to sell my Mum's flat in order to pay for her ongoing care. You cannot sell the flat without this costly document. Our solicitors and ourselves have contacted Anchor numerous times over the past 3 weeks. Still cannot get through to the legal team, cannot speak to a manager, lodged a formal complaint ..... which takes up to 5 days for response. This company is a shambles, would never consider an Anchor property in the future.Hi AnchorThank you for your response. I did exactly as you suggested and contacted you customers relation dept. All they could do was lodge an official complaint which I had already done with you customer service dept. so I am no closer to resolving this problem. I am seriously concerned that Anchors non action will result in the sale of Mum's flat falling through !
Dear Lee, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotAll service is excellent
Dear Dorota, Thank you for your lovely review. We're delighted to hear that you have found all aspects of our service to be excellent. We appreciate you taking the time to share your feedback.
5/5
TrustpilotJust moved in
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start.
Dear Joss, Thank you for such a lovely review. We’re delighted to hear your move went smoothly and that you felt so welcomed from the very start. It’s great to hear how supportive Luca was in preparing everything for your arrival, we’ll be sure your kind words are shared with him. We’re also really pleased you’re already feeling the sense of community and care that matters so much. We wish you lots of happiness in your new home!
1/5
TrustpilotBunch of morons
I agree with Steve Smith this bunch of incompetents led by a CEO, an accountant, who cannot or will not answer letters or emails, they provide no maintenance and keep raising the service charge to cover ever increasing levels of incompetent managers, location manager, area manager, district manager, regional manager, operational manager, safety officer - but nobody does ANYTHING, walls with unpainted areas for 2 years where fire extinguisher removed, duct tape on threadbare stair carpet for 5 years, fire doors that do not close properly but "inspected and certified OK" horrendous fees charged for Surveyors' inspections the list is endless. No location manager on site for 3 weeks working from home and then two weeks holiday. A repair to a roof in the bin area promised for first week of July - we are in second week of August -what has happened? No information, no answers. Ombudsman toothless, Charity Commission not interested, Housing Minister not his remit!In response I called Anchor Customer Relations and they asked me to contact Are Manager who has had 13 emails from me in the last 10 days. Still waiting for her response too!
Dear Mr. Buston, We're sorry to learn that you are having a difficult time with staff and repairs. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
1/5
TrustpilotNo communication or compassion
My Mother passed away on 23rd October 2023. She owned a bungalow at Braziers Field, Hertford which is managed by Anchor HA. The property was put up for sale in January 2024. A buyer was found and the legal work began on 30th January. Probate came through in May so we were then working towards an Exchange of contracts. Both our solicitor and the buyer were ready to exchange on 1st August 2024 with an agreed completion date of 16th August 2024. All the documents have been approved but Anchors solicitor has not responded to numberous emails from both solicitors. All Anchor have to do is sign off the exchange but according to their office there is no one available to sign the paperwork? The buyer is a widowed lady in her 80's and is very nervous about moving. This situation is not acceptable. No one from Anchor has even bothered to tell our solicitors what is going on or when they will sign the document. Selling a property & moving is stressful at the best of times but when you have suffered a bereavement it is 10 times worse.
Dear JanetWe're very sorry that our services have not met your expectations.We've requested further details so that a member of our legal team can assist you with this matter.
5/5
TrustpilotI have Been made to feel very welcome…
I have Been made to feel very welcome from the start the staff and other residents I have met in passing have been very polite which as made it very easy for me to settle into my new home
Dear Peter,Thank you for your review and valuable feedback. We are glad you've been able to settle into your new home and get acquainted with fellow residents.
3/5
TrustpilotIts a fat cat charity filling its…
Its a fat cat charity filling its pockets big time and this is all its interested in. There is pretty much zero customer service beyond reams of lipservice. The real blessing is, especially in this day and age, its affordbale housing now that the council have sold all the UK family silver. If you get a nice place you're good. The quesation is DO YOU FEEL LUCKY?Zero community here either. In fact I have never met such a miserable bunch of old gits in all my life which is really sad. Another failing of Anchor yet again beyond the lip service.
1/5
TrustpilotPersonal Data Shared (again)
I was originally a Hanover tenant and then Anchor took over. The only tenancy agreement I have ever signed is for Hanover. What a lot of Anchor tenants don't know is that in their small print there is a clause that states that Anchor may share your details. As soon as you sign that tenancy agreement that's it.Well I never signed that agreement and it is documented at Anchor not to share my information. Anchor don't give a damn as I got yet another survey phone call where they had shared my information with a third party.I have now had to resort to involving the ICO to protect my personal information. Update: Anchor have responded after 18 days with their usual cut and paste response asking me to contact them. Proves that their left hand doesn't know what the right hand is doing. I complained immediately this occured. It has already been escalated to a stage 2 complaint. How come you don't know that. Keep stalling me all you want as it's only days now until the ICO will intervene. You are collecting tenants data then sharing it with 3rd parties.
Dear Nige, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
Trustpilotwould not recommend Anchor independent…
would not recommend Anchor independent living especially St.Aidans House, North Shields, it is like living in a prison.
Dear Jacqueline, Thank you for sharing your experience. We’re really sorry to hear how you feel about living at St Aidan’s House, this is clearly upsetting to read. We’d encourage you to contact our Customer Relations team so your concerns can be properly listened to and looked into. You can reach them on 0345 602 5516 or by email at customer.relations@anchor.org.uk.
5/5
TrustpilotAs soon as we became priority we were…
As soon as we became priority we were offered a lovely one bedroom bungalow its changed our lives so much it's so lovely to have a nice little home nicki has been very helpful we are very grateful
Hi Mr Fuller, Thank you for sharing your experience. We’re delighted to hear that being offered your new bungalow has made such a positive difference to your lives. It’s lovely to know you’re enjoying your new home and feeling settled. We’re also pleased to hear that Nicki has been helpful and supportive throughout the process. Wishing you lots of happiness in your new home.
5/5
TrustpilotThe schme manegers are good
The schme manegers are good. Especially Bola at my formal address. She is very helpful. She always answered my calls when i-m in need of help. The head office always deal witth my quiries.
Dear Mrs T Willems, Thank you for your review. We are happy to hear that the scheme manager has been accommodating and that all your queries have been dealt with efficiently.
5/5
TrustpilotWas made welcome by all residents
Was made welcome by all residents, maybe because we are the youngsters on the block, what a great place to live . Flat is superb no complaints whatsoever
Dear Gary,Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience with your movie in .We wish you the best of luck in your new home.
5/5
TrustpilotA very well Run company
A very well Run company. Everything was in place when i moved in. The manager does everything she can do to help you a great asset to the company
Dear Tiny,Thank you for your review! We're delighted to hear that everything went smoothly and that the manager was a great help.
5/5
TrustpilotMy experience with anchor is the way…
My experience with anchor is the way they care for each other and their good services
Hi George, thank you for your feedback. We’re really pleased to hear you value the care shown and the service you’ve received. We wish you continued happiness in your home!
5/5
TrustpilotLovely little flat
We registered with Anchor just a couple of months ago and we were called after just a couple of weeks to offer us a flat, the turn around time from offer to taking the keys was just a couple of weeks in which time the flat was cleaned ( had had a heavy smoker in could have been cleaned more thoroughly only small gripe) and decorated, we have since thoroughly deep cleaned the property and redecorated it to our taste a we love our little flat. The rent is reasonable and the community spirit in this scheme is great so we are very happy.
Dear Raymond Carr, Thank you for your review. We are glad you are enjoying your new home and that your have been able to redecorate to your taste.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Hook office has 828 reviews across 1 platform: 828 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook is rated 3.9 out of 5 across all 828 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook, Station Road, Hook, RG27 9YG.
