Trusted Agent profile · Hook
★★★★★
828 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 828 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
4/5
TrustpilotClaire the Manager has been brilliant
Claire the Manager has been brilliant. We've had a few issues with the property and she has kept us informed and updated with everything and hopefully soon the issues will be sorted. We love our new home and settling in well.
Dear John, Thank you for your review! We're delighted to hear that Claire has been helpful and that all property issues have been sorted. Enjoy your new home!
5/5
TrustpilotHigh quality health care, staff welfare and good management
High quality care, staff welfare, career progression, good working environment and good management.
Dear Callistus Amudah, Thank you for your review. We're delighted to hear such positive feedback about the quality of care, supportive working environment and management. Thank you for taking the time to share your experience.
5/5
TrustpilotMy parents live in the Hordle Anchor…
My parents live in the Hordle Anchor accommodation. They have been there for 17 years and have been happy and contented living there.Now they are finding they need more help with daily life as they get older, the managers past and the present ones, John and Francis are always willing to help and advise if possible.They have been a big help recently while my Dad has been in hospital with lots of unexpected things cropping up.Many thanks to them
Hi JaneThank you for taking the time to leave your lovely feedback for us.We hope your Dad is feeling well again soon.Kind RegardsChantelle
5/5
TrustpilotI was so lucky to be offered a place…
I was so lucky to be offered a place at St Johns Court.
Dear Wendy Jackson, Thank you for your wonderful review. We're delighted to hear you and your dog have settled in well at St Johns Court and that the manager and cleaner made you feel so welcome. It's great to know you're enjoying the friendly community, well-maintained environment and convenient location. We wish you both many happy years in your new home.
5/5
TrustpilotRoden Lodge Wem.
The management team kindly guided me through the information relating to taking an apartment. Since then Jane, the Roden Lodge Manager has been extremely helpful and kind regarding any queries I have had, a great comfort at a stressful time.
Dear Kathleen, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period and the location manager has been very helpful, We will ensure that your comments are shared with Jane.
4/5
Trustpilotthe matter was resolved eventually was…
the matter was resolved eventually was expecting up to a 4 week wait
Dear Trevor Goulding, Thank you for your review. We're pleased to hear the matter was resolved sooner than expected and that we were able to assist you. Thank you for sharing your feedback.
5/5
TrustpilotI am a senior citizen and was offered…
I am a senior citizen and was offered an independent home in a well run scheme with a manager to contact with any problems. There is a small communal garden and it is within walking distance of shops. I feel at home and enjoying the place.
Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you're happy and settling into your new home well, and we're so glad you chose Anchor. Best of luck in your new home.
5/5
TrustpilotExcellent…
Have recently moved in and was concerned about everything to do e.t.c.From the first time meeting the people in the office here I was put at ease and they really helped me out with everything. A big thank you to Jayne & Beverley..... brilliant!
Dear David,Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with the process of settling into your new home and to hear that Jayne & Beverley have been brilliant. Best of luck in your new home.
5/5
TrustpilotAnchor
Mark Smith has been extremely helpful these last 12 months and very helpful in guiding me through my move from 25 Reynolds Court to No 8. Your colleague at Anchor Letting was also very helpful.
Dear Mrs C Taylor, Thank you for your review! We're delighted you're enjoying living at Reynolds Court and will pass your comments to Mark!
5/5
TrustpilotLouise our scheme manager was extremely…
Louise our scheme manager was extremely helpful. Kept us up to date with everything, even allowed my 'wobbly ' when I got really nervous about such a big move to a totally new place.Everything was clean and ready to move into when we arrived.
Dear HelenThankyou for your review and valuable feedback.We're happy to know that you've had such a great experience moving into your new Anchor home, and we're glad to hear that the Location Manager has been friendly and helpful. We hope you'll continue to be happy in your new home.
5/5
TrustpilotFrom moment I made an enquiry about…
From moment I made an enquiry about rent from. Anchor, they have been brilliantI am really happy in new flat and the scheme manager for the residency her call Tracy is absolutely brilliantThank you all so much
Dear Mr Sanjay Ganatra, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that our colleagues were both friendly and helpful. We wish you the best of luck in your new home.
1/5
TrustpilotTruthful
A message for anon 8 hours ago reviewIt's completely true what you have commented to any new resident in your review ,how possibly can a new tenant give anchor a 5 star rating when they haven't experienced living there that long BBC Panorama undercover definetly need to investigate anchor housing association under cover, HRH Princess Alaxandra is the patron of Anchor ,has any tenant seen this information on the bottom of anchors letters to tenants in small print , maybe it would also be a good idea if tenants wrote to HRH Princess Alexandra as I'm certain ,the patron of Anchor would not be happy how anchor are wrongly treating their tenants, also Michael Grove the department for levelling up.
5/5
TrustpilotEasy exchange
Easy exchange - made easier by Anchor's speed and efficiency.
Dear customer, Thank you for your review. We're delighted to hear that your exchange process was made easier by the speed and efficiency of our team. Thank you for taking the time to share your positive experience with us.
5/5
TrustpilotReall Helpful
I found staff to be really helpful and accomidating in helping me to take a tenancy. In particular, the scheme manager Angela was very knowledgeable and helpful and has gone out if her way to assist me since I moved into the scheme.
Dear Mell,Thank you for your great review and we're glad to hear how the Location Manager was helpful. We'll be sure to pass on the feedback. We're glad you chose us and hope you'll continue to be happy in your new home.
5/5
TrustpilotDelamere Lodge - Manager
My mum moved into an Anchor development about a year ago and the Manager at the time, Diane, was the most helpful person you could imagine. Since her retirement, a new Manager, Emma has been appointed and she too is like a breath of fresh air with regards to her commitment to Delamere Lodge as well as to the wellbeing and interaction with the residents. Thank you Anchor, for ensuring you have the right people with the correct skills to do a great job - it really does make a difference.
1/5
Trustpilotabysmal
abysmal , all about taking your money but wont pay out for anything , 20 year old dangerous boilers falling apart and still wont replace
Dear John, We’re really sorry to hear how unhappy you are and that you’re concerned about the condition and safety of the boilers, that’s understandably worrying. We’d encourage you to contact our Customer Relations team so these concerns can be properly reviewed. You can reach them on 0345 602 5516 or email customer.relations@anchor.org.uk, where they can look into this in more detail.
5/5
TrustpilotWonderful Experience
What made my experience great was the welcoming atmosphere created by the Location Manager.The general environment was clean and my apartment was clean and well maintained. Although I had loads of forms to complete it was worthwhile. I got to talk to the location manager and got a good understanding of what independent/ sheltered living was all about. So far- I am enjoying the experience of living in an Anchor apartment- a great way to living a comfortable lifestyle .
Dear Henri,Thank you for your review! We're delighted you're enjoying living at your new Anchor Property and that the manager has been most helpful.
2/5
TrustpilotSheltered housing
Sheltered housing. Regular inspections. Smoke alarms start bleeping 5am Saturday morning. Sets off call system. Can't help until Monday. Eventually they get a fix it man to come change batteries. "Haven't you got neighbours who can help". NO. Suggested by them , if befriend anyone get a police check. In case dodgy. Duty of care , don't think so. Saturday night 9pm smoke alarms start going off.For no rhyme or reason. They call the fire brigade. They have to change batteries again. Not fitted properly by fix it man. Headache.
Dear Laura,Thank you for your review. Our Customer Relations team will be in touch over the next few days.
5/5
TrustpilotA good move
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one.
Thank you for your lovely review. We’re really pleased to hear how supportive Penny and Jen were during a challenging time, and that they helped make the move as smooth as possible. It’s wonderful to know you’re enjoying your new apartment and that it’s already beginning to feel like home. We wish you lots of happiness in your new home!
5/5
TrustpilotStaff are great and made the process…
Staff are great and made the process easy
Dear Customer, Thank you for your review. We're delighted to hear that our staff made the process easy and provided great support throughout. We appreciate you taking the time to share your feedback and hope you continue to enjoy living in your home.
5/5
TrustpilotGd housing
It's been a joy moving into anchor property
Dear Paul, Thank you for your review. We're delighted to hear that moving into your Anchor home has been such a positive experience. We appreciate your feedback and hope you continue to enjoy living in your new home for many years to come.
1/5
TrustpilotAtlas Lodge has engaged a company…
Atlas Lodge has engaged a company called Civil Enforcement Limited to manage its parking facilities. My mother’s car is registered with Atlas Lodge and their subcontractor, Civil Enforcement Limited. Despite this, we have received an incorrect parking fine from Civil Enforcement Limited.
Dear Mark Thank you for your review. We are sorry to hear that you've had some troubles with the parking at Atlas Lodge. However, our colleagues at Atlas Lodge have informed us that the matter has now been resolved.
4/5
TrustpilotAnchor sign up
Anchor made my tenancy sign up pleasurable and helpful. They went through everything I needed to know and were thorough from beginning to end.
Hi Debbs, thank you for your lovely review. We’re really pleased to hear your tenancy sign‑up was made easy and that the team were helpful and thorough from start to finish. We wish you lots of happiness in your new home!
1/5
TrustpilotDisillusioned
Thoroughly disillusioned, disappointed and disgruntled with Anchor. Routine repairs and maintenance are almost non existent. There is little to show for the exorbitant management fees and service charge fees. The most unprofessional organisation I have ever come across, using mediocre contractors for overdue major projects.
Thank you for leaving a review. We are sorry to hear about your experience with the repairs service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Hook office has 828 reviews across 1 platform: 828 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook is rated 3.9 out of 5 across all 828 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook, Station Road, Hook, RG27 9YG.
