ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook reviews

★★★★★ 5/5

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I love my new little studio

I love my new little studio. I was welcomed by Steff a lovely caring and very helpful lady. She was covering for manager then when I moved in she’s doing a brilliant job as cleaner. She can put her hand to anything. The Studio is great and the other tenants are very nice and welcoming

Pauline · 10 April 2024

★★★★★ 5/5

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Lake Head Court, Keswick.

My father moved in to Lake Head Court in Keswick, 12 months ago, to say his life has changed is an understatement. Lake Head Court is friendly and immaculately clean, this is down to Katharine the manager and the team. He moved from an isolated village where he walked very little, he now regularly walks around town between my house and my brothers, he often talks about the new friends and the support he is given at Lake Head Court. Also taking regular trips around Cumbria on the bus, previously his opportunity to travel was limited to two buses a week . If there is an example of excellence on independent living in a sheltered environment Lake Head Court is it.

Scott · 2 March 2022

★★★★★ 1/5

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I wrote a review regarding AnchorAnchor Housing making Profit on the sale of Water.…

I wrote a review regarding Anchor Housing selling water to customers at Poplar Court Manor road Scarbourough they asked for my contact information, they have made no contact. A one bedroom flat at this location will have water cost of £713.00 a year £59.42 a month They have produced a statement showing a £6,000 deficit re there water charges, It has to be taken into consideration this is based on what they choose to charge for water, NOT what the actual cost of water is from the Water board, Anchor Housing is claiming to be a non profit making organisation, how can they justify making profit on the sale of water? especially in a time when cost of gas and electricity are at an all time high, we have no alternative but to contact our MP/Councillor/Ombudsman ext. in the hope that Anchor will show they are actually a not for profit organisation.

Barry · 23 February 2022

★★★★★ 5/5

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The best choice we've ever made

The best choice we've ever made. Property is lovely neighbours excellent the scheme is close to all amenities. Doctors, hospital, local buses all close by . 3 large retail parks too. Site manager is lovely and very helpful, everyone we have spoken to here are full of praise living with Anchor.

Anthony · 12 June 2024

★★★★★ 1/5

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With Anchor (charitable not for profit company) it is quite clear that charity begins at home (but not our homes). the only

My last review of De Havilland Way, Abbots Langley, was in September. Not much has changed since then. We are now approaching 2 years since the last Resident Estate Manager left before the first Covid lockdown. Anchor are still charging in full for a 22 hour per day resident manager, while only providing a 4 hour per week . Contractors are unsupervised. Complaints about overcharging are ignored. Promises of a new manager are regularly made but not fulfilled. Other residents have moved away or died and will never be recompensed for the continued overcharging. The only improvement has been since the management structure changed. We now have a much more pleasant and approachable Area Manager and Temporary (4 h/week) visiting site manager. Unfortunately they seem powerless to influence the Anchor culture of taking residents money for services not provided. Anyone might think Anchor is strapped for cash. That is rubbish. Annual turnover is £522 million, Annual Operating costs are £460 million, Annual operating surplus is £60 million. Here's where the charity is - Directors'emoluments are £2+ million of which the CEO's take home pay, including bonuses (for doing a great job???- I doubt it!) and perks like private healthcare and car allowance total £430,000. Meanwhile, residents of his estate have in the last 2 years been overcharged by almost £1,000 and this looks set to continue at about £42 per month. So clearly charity begins at the homes of the CEO and directors. The company is just a money grubbing machine. Emails written by its employees (if you can get a response) all come with a disclaimer which says in effect that the are the views of individuals whose views may not represent the company views and Anchor does not accept any responsibility for what they say. So why do they bother replying at all instead of weasel words which mean nothing. The Custome Services Manager, Jonathan Earnshaw, has a smiley face and writes on his page ion the website, "We pride ourselves in delivering a high standard of service, though realise that things can go wrong ... our aim is to resolve your complaint as quickly as possible". What planet is Bradford on? I always thought it was in Yorkshire, where the really understood the meaning of "brass"!!!Anchor rubbish - steer clear if you can.

Ken · 1 February 2022

★★★★★ 5/5

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James Merdith and Moorfield Court

Just a quick note to say how pleased we are with the up grading work that's been carried out at Moorfield Court. The lighting, flooring and furniture have made a real difference. We'd also like to say that James Meredith our new manager has had a huge impact on the whole place. He's done a fantastic job of getting the daily activities and meetings going and has gone out of his way to look out for peoples interests. Thank you James.Jean, Bev and Vance Owen. No.17

Vance · 23 December 2021

★★★★★ 5/5

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Comfort living

Only been here a month but very pleased with the way things are run,very pleasant and comfortable.

Stuart · 19 September 2026

★★★★★ 5/5

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A newcomer

Recently moved in and found everything satisfactory and any issues dealt with no fuss. Everyone very helpful.

SandraPlane · 18 September 2026

★★★★★ 5/5

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I was made very welcome and everything…

I was made very welcome and everything was done by Marie to assist me. Thank you.

Janice · 24 September 2026

★★★★★ 1/5

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Read up online how many deaths Anchor…

Read up online how many deaths Anchor have had to admit liability for.As regards where I am in rented accomodation, there were 3 flats here that failed their electrical tests, mine included. That was a couple of years ago. I have an email here from our area manager stating they have up to 5 years to effect repairs (Yes you read that correctly and the manager is wrong). However I will hold them to their reply. I’m properly insured and I don’t care if this place does catch fire so 5 years it will be.Even better than that are the corridor windows here. They are standard double-glazed windows. That is apart from the fact that Anchor now insists on calling them “smoke vents” and they are electrically locked to prevent tenants opening them for ventillation etc. They will only open electrically in the event of a fire. Far from ventillating the smoke they will provide an ample influx of oxygen which will fan the fire. I am trying to get our local Council involved on that score.Any tenant knows there are estate fees covering services such as common utilities etc. So when I found out Anchor were not utilising they cheapest utility companies (despite claiming to) they were none too happy and tried to bury that. Even better was when our estate electric comsumption suddenly doubled (according to Anchor anyway) and the tenants were faced with a much larger bill. I asked if the meters were fault tested and I was told no. Common sense means they should be investigating the issue. Raised as a complaint I got a response after quite some wait from their illustrious “customers services” stating they were sorry they hadn’t complied within the allotted timescale. That was it. Not an inkling of when or if they are going to even attempt to investigate the issue.Other people posting here are correct. Anchor responses on here are nothing more than attempt to save face. And Anchor, if you go down the route of trying to have this truthful review removed, I will publish everything I have including email responses from your organisation as well as the emails I have from our local Council.The best advice I can offer (like a lot of people have expressed already) is if people are looking for accomodation, give Anchor a seriously wide berth.

Nige · 26 October 2021

★★★★★ 1/5

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Want to be treated as a 2nd class citizen

I have been a resident for 5 months in rented retirement flat. My tenancy agreement has been broken over and over again by this company. I have been forced to live next door to a man with dementia ( these flats are not a care home, only for independent living) The man turns common areas into open toilets. Turns common area heating on full while the outside temperature is 27c. I have been subject to him throwing things at me and trying to hit me. He bangs his door 24/7. It was not disclosed when I moved in that he had dementia. No amount of complaining produces any results for myself or other residents. Also it is the law that to gain access to your rented property for maintenance, 24 hours notice should be given. This is not the case at this property. There was a knock on my door, within seconds my front door was opened and they walked in to test the pull cord alarms! It doesn't matter about the tenant, whatever the circumstances the tenant must endure. In 5 months of living here I am now being treated by a doctor for extreme stress

Linda · 15 October 2021

★★★★★ 5/5

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New manager.

New manager was very helpful and the flat was clean and tidy with an amazing view.

Glenn · 18 September 2026

★★★★★ 4/5

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Normally have to wait a long time.this…

Normally have to wait a long time.this visit shower had done was very good thank you

Davidfriendly · 16 September 2026

★★★★★ 2/5

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Within weeks, we are regretting the move.

We moved into what we thought was a lovely retirement complex in GOOLE, Hanover Court Wentworth Drive. It’s a quiet well positioned site. No Manager, so covered part time between managers at 5 Rivers. We looked forward to moving in after viewing a lovely flat. On moving in though, it’s only taken a few weeks to see the back biting, bossy, bullying, gossiping behaviours of our neighbours. Within a few days one warned me about the culture here and said “ you’ll make up your own mind “. My goodness we have and now do our utmost to just keep ourselves to ourselves. These are elderly people who are behaving worse than school children. We had a temporary Manager who was overwhelmed with queues building up outside her office before she’d even taken her coat off. The poor girl left and didn’t come back. One resident here is the ringleader, knows it all, full of self praise and the source of gossip. Just overheard them speaking about my partner and myself, even a petty thing like my cancelling my hairdresser appointment. It has nothing to do with them and I have let the hairdresser know that they have no business discussing my cancellation with other customers, it’s a breach of my privacy and unprofessional. Needless to say, I won’t be going back there. We got our own washer drier because of very unsavoury deposits left in the washing machines in the laundry and the driers, someone left a full cigarette lighter in amongst their washing. I saw it through the door of the machine. People smoke just outside it so the room stinks. Can never see any management who are covering as the office door is more often than not closed. Involves a long wait so you just give up. We do like our flat so far, but the atmosphere needs to improve. Just had another temporary manager arrive who would like to stay but the permanent manager is on constant sick leave. Found out a few tenants have left due to the atmosphere here, including the couple who had our flat before us. We met them as they showed us round, they’re off miles away, only here two years….they couldn’t stand the bullies here. On reflection we think that they were trying to warn us, but a manager was with us at the viewing. Complaints about repairs take weeks to be resolved and some repairs don’t even last a few hours. At our age we thought a retirement complex would be safer should one of us pass away, there would be company. But, with company like what’s here we’d rather be lonely. We are having to re-evaluate our position here. Sad, but I would urge anyone considering a place like this to really dig thoroughly, do your homework.

Susan · 22 January 2026

★★★★★ 5/5

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Move to Sheltered housing

I like the spacious flat with good storage space The Manager was very helpful and and gave good informationNow after about 5 weeks I've got to know surrounding area but not all of town..I'm still a little unsettled in new surroundings but my accommodation is positive with amenities I was lacking.

Ms · 23 April 2024

★★★★★ 5/5

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Using Anchor for our sale

We went with Anchor for our sale as we felt they would be best able to convey all the great benefits of life at DGV. This proved to be the right decision as Stephen and his team were on hand to show all the facilities and helped secure a sale. Once the sale was agreed Stephen was always helpful and his knowledge was extremely beneficial in helping the sale through and being able to respond quickly to any questions or requests for help with services. Thank you Stephen, highly recommended,

Paul · 28 June 2021

★★★★★ 4/5

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An all round good experience!

I have recently come to the end of the sale of my mothers apartment at Austin Place Weybridge. This was an absolutely lovely place for my mother to live and I thoroughly enjoyed visiting her there. The development is quite special, a lovely serene atmosphere and the cafe is active and friendly. The most recent manager, Joanne was particularly helpful at all times and I know she was very busy so I appreciated her help. The apartments are particularly nice and I would very happily have lived there. When we came to the point of having to sell, we were in a difficult time,pre and during COVID. The staff dealt with everything as well as they possibly could and Stephen Hardy from the Anchor resales team finally helped a sale to happen. We had agreement to rent the property for a short term rather than have it empty which was very helpful and sensible. The team at the Homeownership Department who I had to deal with at the beginning and quite a lot at the end. They were very refreshing and I remember asking a young lady there for some information which was quite complex and specific and she instantly had the answers and emailed me all the correct forms and information. I was quite amazed! Overall we had a very good experience in all departments.

Sarah · 25 June 2021

★★★★★ 5/5

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I have lived at chell green court for…

I have lived at chell green court for almost 11 years.i could not have moved to a better housing organisation. It has everything I need. It is a safe and secure scheme, which helps me immensely. My on site manager, Maggie Fletcher is always on hand for help. She has helped me through some basic times. She is professional and sociable. Since she became manager, she has made changes(for the better), I hope she remains here for many years to come. She is a very valuable asset to AnchorHanover group. Thankyou.

Cfc · 17 June 2021

★★★★★ 1/5

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Do not rent from this housing the flats…

Do not rent from this housing the flats are small there is hardly any storage they take anyone as tenants the noise at times from other tenants is unbelievable tall they care about is £££££.No sympathy empathy some off the advisors at h.o are vile you have to know how to stand up for yourself regarding this money grabbing can’t careless housing..

Patricia · 4 June 2026

★★★★★ 5/5

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Perfect environment for our Mum

My Mum lives at Gainsborough Lodge in Worthing and I visit her regularly. Each time I notice that everything is clean, quiet and orderly. Nicola, the Estate Manager, does a fantastic job and she is always very helpful and cheerful whenever I need to speak with her during working hours. Mum is happy and quite often comments on how pleased she is that she moved to GL almost 6 years ago. We, (my sister, who visits Mum almost every day, and I), are confident that Mum is safe and secure at GL and that help is always available if necessary.

Ms · 7 June 2021

★★★★★ 5/5

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Coatham Lodge , Redcar

My parents moved into their flat over 10 years ago. Initially I was sceptical this was the right move at the time. However it has turned out to be the best thing they could have done. Sadly Dad passed away 9 years ago leaving Mum on her own the flat. Allison the manager couldn’t have been more supportive which helped us all feel much better about Mum being on her own. Having your own front door is fantastic , giving privacy and independence. Security when going away . And peace of mind for the family if we are away on holiday that Mum is safe and secure.The social club is second to none and gives residents a variety of things to join in with throughout the year if they want to. I personally can say I’ve had some great New Years Eve celebrations there. Throughout lockdown Allison and her husband have been fantastic and made sure all residents have had access to food and any other essentials they required. My Mum and family could not recommend this particular Anchor development enough, it provides wonderful support to everyone when required whilst everyone keeps their own independence.

Jayne · 5 June 2021

★★★★★ 5/5

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My mum is happy and so am I.

My mum has lived in Gainsborough Lodge, Worthing now for nearly 6 years. She is happy in her flat and Nicola the Manager is very approachable and extremely helpful when on duty. If there is a problem Nicola will sort it out. The communal areas are always clean and tidy, and the gardens are well kept. Through lockdown I felt mum was safe. Information leaflets have been up to date and distributed around to keep everyone in the loop. I have found the other residents friendly and chatty when I visit my mum most days. All in all this is a great place for my mum.

Rachel · 26 May 2021

★★★★★ 5/5

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The power of kindness.

I was struggling with filling in a very long,complicated and important form which could only be completed online. I mentioned my difficulty to our scheme manager who immediately offered to help me when she had finished work that evening. She spent two long, laborious hours completing the form, with patience, knowledge and good will and made me feel that she was very happy to help. I had been struggling on my own and her unhesitating help was heart-warming. Thank you Kate.

Cheryl · 6 May 2021

★★★★★ 5/5

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Living in Denham Garden Village

I moved into Denham Garden over fifteen year's ago as it was being built. I have never regretted my decision to live here. For years, I felt as if I was on holiday as we have many great facilities here. There is a swimming pool, gym, restaurant, hairdresser shop, care service and a good friendly community spirit within the Village. We have many activities going on during 'normal' times. Also, I feel safe living here as we have a security guard on duty every night and during the day at weekends. Made the right decision to move here, it's a lovely place to live during my retirement.

Jenny · 3 May 2021