Trusted Agent profile · Hook
★★★★★
828 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 828 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotIt is a great place
It is a lovely place to live near shops
Dear Kathleen, Thank you for your review. We're pleased to hear that you're enjoying your home and that the location is so convenient, with shops nearby. We appreciate you taking the time to share your feedback and hope you continue to enjoy living with us.
1/5
TrustpilotIgnored by Anchor Housing
My father bought a flat at their site in Alton, Adam’s Way. The leasehold needed renewing. Anchor was so slow at dealing with it he nearly lost the sale of the person buying his old home. To prevent the chain breaking He’s moving today and has to put everything in storage because he couldn’t complete. Estate agents and solicitors have left dozens of emails and messages but Anchor doesn’t respond. I’ll be writing an official complaint about their terrible service once he’s in his flat.
Dear Iain, Thank you for leaving a review. We're sorry to hear about the experience you've had. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
2/5
TrustpilotNo Help When Help Needed.
I registered with this retirement housing company in 2012.I have lived in my current private rental home since 2009.In April of this year I was given a Section 21NO FAULTS eviction notice as the owner wanted to sell. I wrote to Anchor to ask if they had any homes they could offer me urgently. What has followed is a series of forms all asking the same thing. Where do you live? Address for your landlord? How long have you lived there? Meantime whilst I am being assessed repeatedly my account is frozen. So when I need an offer more urgently than before I am banned from getting any. I called today again after receiving the same form from the same assessment team AGAIN. The highly trained person I had today seemed to think I was LIVING with my landlord and practically accused me of being in arrears with my rent hence the eviction. For a charity receiving charity tax breaks I did not find her very charitable. So for the record Anchor Housing. A Section 21 is a NO FAULTS eviction. NOT to be confused with a SECTION 8..rent arrears eviction. As my background is legal I would be happy to run a one day seminar to explain in more detail the difference to any one employed at Anchor who is deaf to the facts. The word defamation sprung to mind during our chat. Good luck to all who reside or hope to reside within their hallowed walls.
Dear MSEILEENBARTON, Thank you for leaving a review. We're sorry to hear about the experience you've had. We've requested more information from you so we can look into this. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotFriends
When I moved to anchor I found out that they are very helpful and friendly and there was nothing that they couldn't do to help. That is what I think of anchor and the people that live here as well.
Dear Ms Wetter,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our colleagues were helpful and supportive. We wish you the best of luck in your new home.
1/5
TrustpilotTo anybody who is considering moving to…
To anybody who is considering moving to an Anchor property, beware. Whilst the actual apartment is very good and comfortable, the behaviour of Anchor Management is appalling for their absence and stonewalling. Our estate has been neglected for years despite various promises of "action". In spite of this, they have recently arbitrarily increased our service charges by a considerable amount. When we challenged Anchor, they have consistently stonewalled us. You would NOT get value for money. Our extortionate service charges are used to fund the establishment of new luxury estates and letting ours go to pot.
5/5
TrustpilotA very good housing company to deal…
A very good housing company to deal with, the staff at Head Office were very helpful, the Location Manager at Beverley Court was excellent, she had good experience and was able to answer questions, that gave us confidence with Anchor.Would recommend Anchor.
Dear Ken,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that the location manager has been very helpful.
5/5
TrustpilotAbsolutely the right move!
I have recently moved into an Anchor retirement property and I am so happy here. The property is extremely well managed and I feel safe, warm and secure. I have absolutely made the right choice and my family and friends think so too!
Hi Amanda, Thank you for your lovely review. We’re delighted to hear how happy you are in your new home and that you’re feeling safe, warm and secure. It’s great to know you feel confident in your decision to move with Anchor, and that your family and friends can see how positive the change has been too. We wish you many happy years ahead in your new home.
1/5
TrustpilotDisappointing is an understatement
We were given a month's notice to move from one property to the next, only to find the property had not been cleaned. We were offered £150 towards decorating which cost us over £600. We also found the plaster fell off one of the walls but as a non emergency repair would have taken anywhere up to a month. We found a problem with the lights but because of the time to get it looked we got an electrician in at our own cost. He found the wires had burnt and fixed the problem. We then had to get permission to have our own lights put up which is a process we could have done without. The walls still have not been sorted except for the repair I done myself. The toilet blocked and also the sinks and shower, we eventually got a plumber out who does not know if he has rectified the problem as he believes it is an outside blockage. We firstly rented a property from Hanover but since the take over by Anchor the quality has gone downhill but not the rent or service charge.
Thank you for leaving a review. We're sorry to hear that you've not had a great experience and encountered issues. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516, Monday to Friday 8am - 6pm, or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotVery pleasant helpful people good…
Very pleasant helpful people good customer communication
Dear Dawn, Thank you for your review. We're pleased to hear you found our team pleasant, helpful and communicative. We appreciate you taking the time to share your feedback.
4/5
TrustpilotThe manager was very helpful and…
The manager was very helpful and supportive.
Dear Anna Grey, Thank you for your review. We're pleased to hear the manager was helpful and supportive. We appreciate you taking the time to share your experience with us.
5/5
TrustpilotI’ve just moved in and I’m very happy…
I’ve just moved in and I’m very happy with Anchor. Everyone has been friendly and the manager has been very friendly and helpful.
Hi Tina, thank you for your lovely feedback. We’re really pleased to hear you’ve settled in well and that you’ve found everyone friendly and the manager so helpful. We wish you lots of happiness in your new home!
3/5
TrustpilotInherited from previous tenant
The previous tenant, deceased, had a family who did not leave the property as they should have. All windows were covered in leaded strips, which I doubt had permission. After waiting 3 weeks for it to be removed I started the job myself! Same waiting time for a mirror to be installed in the bathroom. The family removed a fake fireplace and hearth, leaving a gap in the floor not covered by existing flooring. A horrendous pendant light fitting is still awaiting removal due to asbestos, so I am told. My opinion is, Anchor should have done better. The manager has done as much as possible, having made numerous phone calls on our behalf.
Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
2/5
TrustpilotGiven Conflicting Information
I am a resident with Anchor and have recently lost my husband. The location manager has been great in helping me to go on the list for a transfer to be closer to my family. However, on Friday I spoke with a very unhelpful advisor in the customer care team who told me, ' I was at the bottom of both lists, did not stand a chance of getting a one bedroomed flat as these were given to couples and I would not be prioritised and even if I was, couples would still be prioritised over me and I wouldn't be moving for a very long time, if at all.' I am feeling isolated and vulnerable following the loss of my husband and being so far from my family and this advisor's comments did not help me at all. No compassion or empathy whatsoever.
Dear Lynne,Thank you for leaving your feedback and we're sorry you've not had a great experience when speaking with an advisor. It's important to us that you feel happy with our services. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotFrom the time i applied for a flat to…
From the time i applied for a flat to being offered one took just a couple of weeks, the estate manager was very helpful explaining every thing i needed to know and answered any questions i had and went out of her way to help me settle in. The flat was clean and tidy so i had barely any work to do on moving in day, also most importantly we sat and worked out my finances to see if was the right choice for me and lo and behold it turns out it is very affordable i'd definitely recommend Anchor housing.
Dear Stuart J,Thank you for taking the time to leave us a review! It's great to know that you had such a great experience from the application process to getting settled into your new home. We're thrilled you had such a positive experience moving in and would recommend us to others. We wish you lots of happiness in your new home!
4/5
TrustpilotThe staff were very friendly and…
The staff were very friendly and helpful. They informed me of all I needed to know and took great pains to ensure that I understood all I was told. They made me feel at home even before I moved in!
Dear Miss Davies, Thank you for your review. So glad that you are feeling at home and that that the lines of communication have been very clear! Enjoy your new home.
1/5
TrustpilotI have been looking for an Anchor…
I have been looking for an Anchor property to rent for a few months in 2024. It is a bit of a con when they advertise properties available immediately, when they actually have waiting lists behind those ' available immediately ' advertisements on their website. One I looked at had 27 people before me, with 2 vacancies - not a cat in hells chance of being housed by them. They need to start being less economical with the truth. They are supposedly offering much needed housing to the over 55's in possible dire circumstances. Crisis - Birmingham's Skylight Hub advised me to go for this type of accommodation , as there is more housing stock for the over 55s... Really? I beg to differ, after going to a few sites.
Dear Susan Sherlock,Thank you for leaving a review. We're sorry to hear you've not had a good experience so far. Some of our locations do operate waiting lists where there is higher demand in the area and we do try to make this clear from the start but we're sorry this information was not made clear to you. Our location managers can advise for each location where there is a waiting list and would usually discuss this at the time of your enquiry. More information about how our waiting lists work can be found here: https://tinyurl.com/anchorwaitlists.As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotAlways polite and helpful customer…
Always polite and helpful customer services
Dear Cheryl, Thank you for your review. We're pleased to hear that you found our customer services team polite and helpful. We appreciate you taking the time to share your feedback.
5/5
TrustpilotFound staff friendly and informative…
Found staff friendly and informative especially Julie the manager at the grange wensleydale close Newhallgreen and the residents are all friendly and made me feel welcome the only criticism is the heat lol
Dear Mr Nolan, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were friendly. We will ensure that your comments are shared with Julie at The Grange.
5/5
TrustpilotThe Manager at Oakmead Cfffourt is…
The Manager at Oakmead Court is excellent! Just recently my Father lost electricity at his property and she was so helpful and kind throughout whilst arranging to have it restored.She kept me updated which put my mind at rest that he was being taken care of and even making my dad cups of tea and offering him a meal and moving him into the guest room until the electricity was put back on later that evening.Thank you so much Esley you were extremely kind and supportive and went above and beyond to help dad it was very much appreciated x
3/5
Trustpilotanchor housing association reviews does…
anchor housing association reviews does not work on their website.i have tried to write a review. but get nowhere.the information on there page for ws2 oea in walsall is incorrect regarding public transport.it states excellent transport links.this is not true buses do not turn up on time or regularly miss out .had i known this i would not have moved to this address and i now have to find another property to live in.before putting this information on their website. anchor should verify this first and not just accept the word of the bus company
Dear Harry Gnosill,Thank you for taking the time to leave a review. We're aware you have received contact from our Customer Relations team in response to your feedback, and action has been taken to remove any wording which you have said was incorrect. We apologise for any inconvenience caused, and ask you to get back in touch with our Customer Relations team if you should need anything further.
5/5
TrustpilotA fantastic life changing experience for my mother
My mother has recently moved to an Anchor home in St Ives, Cambs, and it has changed her life. She has a compact one bedroom flat which is just right for her. She has her independence with the peace of mind that comes with having people around her, scheme managers who check on her weekly (you can choose to have a check daily if you prefer) . There is an amazing social life, with active residents organising activities on a weekly basis. The communal parts are spotless and the beautiful grounds are well maintained. There is a communal laundry room with top end machines, a communal lounge and a TV room. For those who like gardening there is plenty of scope with a nice potting shed/greenhouse.Residents can choose how much to be involved, and some choose to keep themselves to themselves. The scheme is near the town, with lots of shops. The beautiful river is also nearby. I cannot recommend this place highly enough- I would be happy to live there myself!
1/5
Trustpilot5 months of trying to purchase a property
We have been trying to purchase a "no chain" property for 5 months. Should be simple right....not a chance.Our offer was accepted end of May, and after 5 months of emailing Anchor, calling, leaving messages and 5 x complaint forms later, guess what, yes you guessed....no response. So do not believe their responses to these reviews, because they do not care and do not respond or want to put things right.We are at our wits end and this is causing unnecessary stress for all parties. We are chasing them along with the seller, plus both solicitors and estate agents. The precedent they are setting if the sale ever completes has really filled us with complete doubt as to whether we are making the right decision to purchase an Anchor property.We are now being left with no choice but to consider other options, but what choice do we have when they don't communicate or show any interest in assisting with the sale.
Dear Jess B, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotZero stars not one
My sister lives in an anchor flat in Leeds. She is continually harassed and abused by other (drunken) residents. Nothing ever gets done about it despite repeated complaints. She has been there 3 years and hardly ever sees the regional manager. There is only one member of staff who obviously can only work so many hours. I feel sorry for her having to cope with drunken residents harassing people without any support. Twice now we have had to get police involved. Nobody cares. Nobody listens. Disgusting organisation.
5/5
TrustpilotALFRED COURT
ALFRED COURTMy friend invited me to stay in the guest room at Alfred Courtto be able to attend a funeral ofone of the guests I was friendly with. I was really impressed with not only cleanliness of the room and all it’s facilities,but also the professional and friendly Manager Maria Cullen. Nothing was too much trouble for her,from getting the key and making sure everything was in place on my arrival,which it was.Maria came to see me to ensure everything was ok and if I needed anything. I found Maria very approachable,caring and friendly and is a definite asset to this establishment and runs a very good ship!!!! I will make a point of visiting my friend more often to stay in the gorgeous guest room which is also such a reasonable price too. It’s so refreshing to see a fantastic,clean and well run complex. Well done Maria 10 out of 10!!!!⭐️
Dear Elaine,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you have been happy with the process of settling into your new home and to hear that Maria has been so helpful we'll be sure to pass on your comments. Best of luck in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Hook office has 828 reviews across 1 platform: 828 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook is rated 3.9 out of 5 across all 828 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook, Station Road, Hook, RG27 9YG.
