Every review we hold for the Hook office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI was disappointed lovely flat but the…
I was disappointed lovely flat but the condition let it down I thought it would be ok to move straight in I don’t mind decorating but the condition wasn’t good
Margaret · 16 July 2024
Agent replied · 24 August 2024
Dear Margaret,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotJust signed up for a property in…
Just signed up for a property in hanover Court gateshead from the first viewing to the signing Carol the manager has been first class nothing has been a bother to her and explained everything to me fully and really put my at ease as its a daunting task moving but the flat and surroundings are fab and the peace of mind being in the hands of a very knowledgeable and caring manager
Wayne · 27 December 2023
★★★★★ 5/5
TrustpilotNew Flat
Helpful staff.All questions were answered honestly.Very friendly .nothing too much trouble if any repairs were needed,they were resolved as soon as possible Moving in was so easy ,again help was at hand.Thank you
Susan · 15 May 2024
Agent replied · 12 June 2024
Dear Susan Johnson,Thank you for your review and valuable feedback. We are happy to hear that your repairs were resolved and that the moving in process was smooth.
★★★★★ 5/5
TrustpilotThe best care home anyone could wish for.
My brother in law has unfortunately had to move into a nursing home,but lived at Rossfield Manor for 3 years and he was so happy there,I cannot recommend it highly enough,the care is excellent,the food is first class,the building is like a hotel.Everyone from management to cleaning staff are like one happy family,we are sad that my brother in law has had to move.
Jeanne · 17 June 2021
Agent replied · 12 June 2024
Hi JeanneThank you for taking the time to leave some lovely feedback for Jane and the other colleagues who work at Rossefield.We're glad that we were able to provide a happy home and family, to your brother-in-law whilst he lived with us.Kind RegardsChantelle
★★★★★ 1/5
TrustpilotCan you trust TrustPilot when Anchor pays them?
Please don’t, all you people out there reading this. Anchor also pays for ‘extra features’ - out of the pockets of their tenants/leaseholders. I really hope one day soon Anchor have their charitable status taken off them. Community Benefit Society? Really Anchor? You can fool some of the people, some of the time - but not all of the people, all of the time!
Bessie · 28 May 2024
★★★★★ 5/5
Trustpilotbenefit claim
when making a claim for any sort of benefits the forms are overwhelming. It was brilliant to have someone who is used to filling in these forms and have patience with their client.
Pauline · 7 May 2024
Agent replied · 12 June 2024
Dear Pauline Spensley,Thank you for your review and valuable feedback. We are delighted to hear you are happy with the support you have been provided.
★★★★★ 5/5
TrustpilotThe company's employees are kind considerate and helpful.
A bout of ill-health accompanied my introduction and confirmation as a tenant of Anchor sheltered housing. Together with my parish priest I was shown every sympathy and courtesy in the welcome to the facility.
Mr · 17 April 2024
Agent replied · 12 June 2024
Dear Mr Lyons, Thank you for your review and your valuable feedback.
★★★★★ 1/5
TrustpilotWHAT A 🤬 JOKE OF A COMPANY!!!!!!!!!!!
WHAT A 🤬 JOKE OF A COMPANY!!!!!!!!!!!RUN BY ANOTHER BUNCH OF 🤡 WHO SHOULD BE IN A CIRCUS OF JOKES!!!!!!AS HELPFUL AS EATING YOUR OWN VOMIT!!!!!
UNLUCKY · 6 September 2024
Agent replied · 22 October 2024
Dear Customer, As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 1/5
TrustpilotI phoned up to ask about how much rent…
I phoned up to ask about how much rent I should pay and still don’t fill that I got a a answer to my question
Mrs · 22 September 2024
Agent replied · 22 October 2024
Dear Mrs Coop,Thank you for leaving a review. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 1/5
TrustpilotVery Sad
How sad that no one in Anchor management is listening .It most certainly does need an undercover investigation by B.B.C. Panorama programme,I will email them and as suggested by a previous resident,H.R.H. Princess Alexandra.Some one has to listen !In the mean time there is a Facebook Site where unhappy residents can interact and make suggestions i.e. starting a petition.It is A/H Residents for Justice,you can post anonymously.
JANE · 24 March 2024
★★★★★ 4/5
TrustpilotSuper Anchor Experience.
Very helpful and polite members of staff from first enquiries to moving into residence.Assistance provided by Residence Manager cannot be faulted; above and beyond.Excellent accommodation and all-round pleasant envionment.
Sandra · 5 July 2024
Agent replied · 24 August 2024
Dear Sandra Clarke,Thank you for your review and we are happy to hear that your are enjoying your new flat and that our colleagues have been most accommodating.
★★★★★ 1/5
TrustpilotBroken Lift / Service Charges
With regards to last message on here broken elevator / injury to ankle (tenant of anchor)***AND ANCHOR WILL EVEN PUT THE BROKEN DOWN LIFT ON THEIR ANNUAL SERVICE CHARGE REPAIRS AND INCREASE THE SERVICE CHARGES TO THE TENANTS***ANCHOR HOUSING ASSOCIATION DEFINETLY NEED INVESTIGATING BY BBC PANORAMA /ANCHOR WILL DEFINETLY BE THE NEXT POST OFFICE SCANDAL , AS TENANTS OF ANCHOR HAVE ALREADY COMMENTED ON REVIEWS ON TRUST PILOT
Confidential · 20 February 2024
★★★★★ 5/5
TrustpilotThere's no Wesley court at anchor whose…
There's no Wesley court at anchor whose wrote this review about a lady screaming
Marion · 23 January 2026
★★★★★ 5/5
TrustpilotReview posted 13 April
Regarding the review 13 Aprill know who wrote this milisus email. The home is nowhere like this person is saying. They are the ones who are causing the atmosphere.They got caught taking money and got took off the committee. The manager has gone up and beyond her job description to try and help her and her partner
Jane · 13 May 2022
Agent replied · 12 June 2024
Hello Jane,Thank you for your feedback, to allow me to make sure that this feedback is passed to the correct person, I have requested some more information via Trustpilot.Kind RegardsLynsey
★★★★★ 5/5
TrustpilotI have recently moved into an Anchor…
I have recently moved into an Anchor over 55 independent living flat and am very happy with my new living arrangements and the Anchor system of supporting older people.
Jane · 2 July 2024
Agent replied · 24 August 2024
Dear Jane Smith,Thank you for taking the time to leave us a review. We're delighted you're enjoying your new property and the support you have received.
★★★★★ 5/5
TrustpilotMove to Newcastle
The process was seamless and the 2 managers concerned had all the information to hand. I asked for an overlap in rents which was done with no questions asked.Very professional.
Philip · 13 June 2024
Agent replied · 15 June 2024
Dear Philip,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear the location managers were helpful and you were informed of everything you'd need to know. We wish you the best of luck in your new home.
★★★★★ 3/5
TrustpilotWhen i moved in i had to pay for a new…
When i moved in i had to pay for a new tv aerial as there wasant one in which cost me £160 and the internet has still not been sorted out
NEILL · 23 May 2024
Agent replied · 12 June 2024
Dear Neill, Thank you for taking the time to leave us a review. We're sorry to hear of the issue you've had with the TV aerial and internet. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk, referring to this review.
★★★★★ 5/5
TrustpilotA life saving result
What a pleasure dealing with everyone I have engaged with!Amy in particular has been an absolute life saver and can’t sing her praises enough.Thanku Anchor
David · 30 August 2024
Agent replied · 22 October 2024
Dear David Wapnick,Thank you for your review! We're delighted you're enjoying living with Anchor and that our colleague has been very helpful.
★★★★★ 5/5
TrustpilotThe kindness and compassion shown to my…
The kindness and compassion shown to my parents when they moved into Townfields was exemplary. Karen the site manager made the transition process easy and problem free.
Louise · 15 August 2023
★★★★★ 5/5
TrustpilotI want to give a shout out to our scheme manager
I want to give a shout out to our scheme manager in Oxford who has been with us almost a year. Being the manager on the ground with Anchor is not an easy job to do, but it is the most important one, in my view, to keep communication flowing between residents and the organization. Our scheme is lucky to have someone who listens to our issues, acts accordingly and gets the job done. Through it all she always has a smile on her face and genuinely cares about the well-being of her residents. So thank you Anchor for hiring her!
A · 21 March 2023
★★★★★ 5/5
TrustpilotWarden extremely helpful and given a warm welcome.
Warden extremely helpful and nothing was a problem. Assisted us with all paper work to make the move a lot simpler and easier. All snagging jobs done without fuse or issue.
Customer · 8 May 2024
Agent replied · 12 June 2024
Thank you for your review and valuable feedback. We are happy that the Location Manager has been very helpful and made your move easier. Enjoy your new home!
★★★★★ 5/5
TrustpilotThe process was straightforward and I…
The process was straightforward and I was kept informed of everything that was happening, Christina the manager was great , explained everything and made sure my move was easy
Ruth · 10 June 2024
Agent replied · 12 June 2024
Dear Ruth,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear the location manager was helpful and you were informed of everything you'd need to know and it made your move easier. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotAnchor employee, (manager)
Anchor employee, at Ceres Court, very helpful, friendly, informative, definitely a 5 star rating; great customer service, very professional, and my move was made easy and everyone very welcoming 🙂
Peter · 23 May 2024
Agent replied · 12 June 2024
Dear Peter, We're appreciative that you took the time to leave us a review and thank you for your 5-star rating. It's so lovely to hear that you had a great move and we hope you will be very happy in your new home. We'll be sure to pass on your lovely comments.
★★★★★ 5/5
TrustpilotVicarage Court, Poole
Very happy to be offered the flat after being on the list for 4-5 years.Lovely little flat in the best part of Poole and with sea views into the bargain!
Willoughby · 23 May 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review, it's very much appreciated. We're glad you decided to move into an Anchor property and hope you'll settle well into your new home with lovely sea views!
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