Trusted Agent profile · Hook
★★★★★
840 reviews across 1 platform
Station Road, Hook, RG27 9YG
Part of ANCHOR LIFESTYLE DEVELOPMENTS LIMITED, see every office.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 840 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have been made to feel very at home…
We have been made to feel very at home by both the Manager Janey Randell and the residents. The flat was clean and ready for our occupancy. The whole place is very well run. Happy to be here.
Dear Mrs Green,Thank you for your review and valuable feedback! We will be sure to let Janie know your lovely comments.
1/5
TrustpilotDealt with anchor a number of times and…
Dealt with anchor a number of times and it’s evident that the CEO’s quality of life is far more important than the residents. Dank conditions, homes in disarray, apparently they have housing community officers to check quality of homes….as a previous project manager for building I can assure you these people are paid IGNORE issues. Avoid at all costs
Hello Mr Westley,Thank you for taking the time to leave your feedback.I have requested more information through Truspilot, which will allow me to look into your concerns in more details.Alterbnatively, if you prefer you may wish to contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind regardsLynsey
1/5
TrustpilotPity can’t give no stars
Pity can’t give no stars. Location manager doesn’t help residents with anything. Asking for help is answered with ‘I can’t do /help with that. Cleaner gave two months notice but no new cleaner was appointed for two months after previous one retired. Repairs take months and are botched jobs when someone comes. There are no weekend calls to vulnerable residents to check they are ok. I could go on. Avoid this awful organisation.
5/5
TrustpilotLife in Anchor 2024
Economical efficient cooperative supportive and helpful staff of management and administration. Friendly and helpful residents to make you feel comfortable and secure in new surroundings and way of life.
Dear Customer Subhash, Thank you for your review and your valuable feedback! Glad to hear that our colleagues have been supportive as have your fellow residents. Enjoy your new home!
5/5
TrustpilotWe experienced a very professional and…
We experienced a very professional and friendly welcome from both managers who were very helpful.Our arrival was posted in the newsletter and we were greeted by so many happy residents.
Dear Mrs Frances, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were both friendly and helpful. We wish you the best of luck in your new home.
1/5
Trustpilot18 Willow Glade
Having lived at 18 Willow Glade, Reigate for a year, my wife and myself compained numerous times about constant noise from the flat directly above us. Being an over 55s 1 bed property we could not understand why children upstairs were allowed to play games above our heads morning noon and night.The people ie family concerned were warned several times by anchor but the noise continued. In fact the police were called due to verbal abuse to my wife. Also the previous tenants to our flat also had the same problems. Anchor refused to take the matter further. We have no option but to vacate the property, as we are both in our late 70s we thought we would get some peace in a so called retirement property, alas Not !!!
2/5
TrustpilotNot a happy tenant
I was most upset añd annoyed to be told My rent went up £31per month for moving from number 19 into number 8 both same apartment as I did not cIass myself as a new tenant
Dear Mrs. J Sinclair, Thank you for your review and valuable feedback. We're sorry to hear that you are unhappy with the rent charges. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotSuzi who did the signing was so…
Suzi who did the signing was so friendly and welcoming as were a lot of the people we saw in the first week or so.We are very happy here and enjoy everything about the place.
Dear Martin,Thank you for taking the time for leaving us a review - it's much appreciated. It's great to know that you're happy and enjoying living in your new home. Thank you for choosing Anchor and we wish you the best of luck in your home.
5/5
TrustpilotMoving in!
Anchor have been very helpful with my move,and have given me lots of information about the location I've moved to,and are supportive,with any queries I have had.
Dear Ms Morrell, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were informative and helpful. We wish you the best of luck in your new home.
5/5
TrustpilotSuperb company
Superb company, so helpful in my needs, friendly service and a painless process. Helped me move into my flat with assistance for carpets and cooker.My flat was clean and had been recently re painted.Very happy with Anchor Housing.
Dear David Ireland,Thank you for your review and your valuable feedback. We are happy to hear the staff have been helpful and supportive and your flat was redecorated prior to your move-in.
5/5
TrustpilotAnchor Liverpool
Really excellent support from the duty manager Jan who made the move so smooth, and also welcoming. My studio flat is lovely, and this feels like home should feel.
Dear Sharon Jones, Thank you for your review! We're delighted to hear that you're enjoying living in your new flat in Liverpool.
5/5
TrustpilotI was recently diagnosed with dementia…
I was recently diagnosed with dementia and, recognising that, sooner or later, I would have to move into a care home, I decided to stay for a short time in one or two homes to help me decide where I would eventually like to live.I am so glad that I discovered Maple Dene which had been recommended to me by the daughter of a resident. I spent two weeks there and was thoroughly impressed by everything it has to offer: the friendliness of all the staff, the care and attention provided to residents, the flat I stayed in, the food, etc. etc. I could go on forever.Maple Dene has a great management team who are always keen to help and who do make one feel very welcome and very much at home.
5/5
TrustpilotThe whole process was easy
The whole process was easy, the home is wonderful, easy to manage and cost affective and the other residents are friendly and the location manager is really helpful, our lifetime retirement home is perfect.
Dear Martin,Thankyou for your review and valuable feedback, We are delighted the process for your new home was easy and the location has been very helpful.
5/5
TrustpilotIt was quick and easy to be approved…
It was quick and easy to be approved questions answered straight away I was called and within 2 weeks contracts signed and able to move in.
Dear Barry, Thank you for your review! We are glad to hear that our colleagues have been helpful and you had a smooth move in process.
1/5
TrustpilotDo not use
Appalling service, completely debilitating of those who are unable to use the stairs. Imagine spending what is likely your last ever summer confined to your flat and unable to go out with family or friends to enjoy the sunshine because a lift has been out of action for over 3 months !!! Being told to reschedule hospital appointments for elderly people who already have a tough time. And all of this whilst also increasing the costs. I wish the CEO would see this review and offer some solutions for the poor people of bishops waltham !!!
3/5
TrustpilotHouse manager Shelley couldn't have…
House manager Shelley couldn't have been more helpful From first contact to moving in It appears well managed and friendly So far Top marks to Anchor and Shelly
Dear Mr O Fowler, Thank you for taking the time to leave us a review - it is much appreciated. We are happy to hear you had a smooth move in and the manager has been very helpful. Best of luck in your new home.
5/5
TrustpilotEfficient Service & Helpful
Got offered a property earlier than expected. Collette and other lady were very helpful and made the signing up process easy for me
Dear Denise, Thank you for your review! We're delighted you're enjoying living at your new Anchor Property and that the manager has been most helpful.
4/5
TrustpilotLovely people and staff
Have been made very welcome by everyone and staff been ivited to play bingo and entertainment night i thoroughly enjoyed myself lovely sitting in garden xx
Dear Mrs Irene Proud, Thank you for your review and your valuable feedback. We are happy to hear that you have been made very welcome by the location managers and residents.We wish you the best of luck in your home.
1/5
TrustpilotAvoid Anchor Housing
My mother, a pensioner, grieving over the death of her twin brother, was contacted within 48 hours of him dying to ask about his 'estate' They wanted him to pay for decorating. When I emailed customer care I was told it didn't happen! They basically called us liars. We expected an apology.. We got told it didn't happen.My uncle paid more for Anchors grotty 1 bed flat that badly needed modernising, than my friend pays for a 3 bed council house, yet when he died, they wanted his estate (he didn't have an estate) to pay for decorating.My uncle was often asked by the Anchor manager if he wanted to go into a care home, this was my uncles worst nightmare, it upset and scared him, he wanted to live independently. We asked my uncle if he would like us to speak to Anchor to request they leave him alone, he said no because he was frightened it might make things worse. My disabled 73 year old uncle was scared of them.
3/5
TrustpilotI was disappointed lovely flat but the…
I was disappointed lovely flat but the condition let it down I thought it would be ok to move straight in I don’t mind decorating but the condition wasn’t good
Dear Margaret,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotA real JEM
A sheer joy to write this review regarding our Estate Manager Mark Thornley at Wyredale Court Fleetwood he is always prepared to go that extra mile He is only contracted to work 25 hours a week however there are some Residents here who think he is on call 24 Seven 365. He is always polite and approachable ask a question and you can be assured of an answer Anchor can be very proud of this man he is a real JEM.
5/5
TrustpilotJust signed up for a property in…
Just signed up for a property in hanover Court gateshead from the first viewing to the signing Carol the manager has been first class nothing has been a bother to her and explained everything to me fully and really put my at ease as its a daunting task moving but the flat and surroundings are fab and the peace of mind being in the hands of a very knowledgeable and caring manager
5/5
TrustpilotNew Flat
Helpful staff.All questions were answered honestly.Very friendly .nothing too much trouble if any repairs were needed,they were resolved as soon as possible Moving in was so easy ,again help was at hand.Thank you
Dear Susan Johnson,Thank you for your review and valuable feedback. We are happy to hear that your repairs were resolved and that the moving in process was smooth.
5/5
TrustpilotThe best care home anyone could wish for.
My brother in law has unfortunately had to move into a nursing home,but lived at Rossfield Manor for 3 years and he was so happy there,I cannot recommend it highly enough,the care is excellent,the food is first class,the building is like a hotel.Everyone from management to cleaning staff are like one happy family,we are sad that my brother in law has had to move.
Hi JeanneThank you for taking the time to leave some lovely feedback for Jane and the other colleagues who work at Rossefield.We're glad that we were able to provide a happy home and family, to your brother-in-law whilst he lived with us.Kind RegardsChantelle
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