Trusted Agent profile · Hook
★★★★★
839 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 839 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
4/5
TrustpilotThe very environment of Independent…
The very environment of Independent living and the very lovely atmosphere at Willowbank, the welcome from management and residents was very encouraging and a sure sign that we had come to a good place.
Dear Ben, Thank you for your review! We're delighted you're enjoying living at Willowbank. We will ensure that your comments are shared with the staff at Willowbank.
1/5
TrustpilotAvoid
Avoid, we're lucky we are escaping, we had a bad leak in the communal laundry and the cleaner sorted it out even though it wasn't her responsibility, we asked anchor to pay her, as expected, no chance, so as usual a whip round took place, for a non profit making organization these people will bleed you dry, google the salary of the non profit making CEO
Hello Mr Reynolds,Thank you for taking the time to leave your comments.I am sorry that there has been a delay in responding to your review. I have asked Truspilot to contact you to provide further information, to enable me to look further into your concerns.Alternatively if you prefer, you can contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind RegardsLynsey
1/5
TrustpilotWhat a shambles Anchor housing in the…
What a shambles Anchor housing in the last two yearsof our life has been made a misery due to Anchor ignoring our requests for financials. Their transparencies involving their service fees leaves a lot to be desired. We have been stonewalled pushed from pillar to post for two years. Cannot believe the amount of managers, area managers we lost in those two years. Not addressing internal conflict. Closing cases down. They seem to be more interested in making huge profits and buying into complexes so they can charge more rent and service charges. They are not interested in the residents. They skate around the issues. We got so fed up we sent a package tracked with all our questions and we gave them 28 days to respond. The package was received and signed for but we never heard a word. We were told that we are the only one complaining. What was complained about was brought up in a AGM and was seconded.
1/5
TrustpilotA very expensive place to live.
I have lived in a rental flat in an Anchor scheme in London for many years,every year the rent and service charges increase.Unsurprisingly, Anchor had their charitable status taken away from them a couple of years ago .The monthly profit from this scheme is in excess of £30,000,where does all that money go every month ? certainly not on management training.Their lack of empathy and understanding about how the cost of living is affecting residents is astounding.What is the answer ? get rid of the managers,greatly reduce the rent and service charges.The neighbouring council estate pays half the rent that we do and no service charges.It works for them,why not Anchor ?
5/5
TrustpilotMoving into anchor housing property Jay ,the site manager was extremely…
Jay ,the site manager was extremely helpful getting us through the process of moving in and signing up ,the property was maintained,clean and tidy ,we are very happy and comfortable in our new home.
Dear Ms Mcgrory,Thank you for taking the time to leave us a review! We're glad to hear our manager was very helpful and helped you throughout the process. It's great to hear that you've settled into your new home - we wish you all the happiness!
5/5
TrustpilotWe moved from one Anchor property to…
We moved from one Anchor property to another due to health reasons .Our move went without any problems, our court Manager gave us the assistance we needed We like living with Anchor
Dear Sheila Crosby, Thank you for your review. Glad that your move went well and that you received the assistance you required. Enjoy your new home!
1/5
TrustpilotNO STARS - without doubt the worst company I have EVER had to deal with
For a Company making £56m profit (Yes they are, not for profit) with 3 Directors earning £1.5m - I have never in my life come across such hypocrisy & bombastic management from central offices. Their complaint procedure is a joke & the Government departments need to take a serious look at them. This WILL turn into the next Post Office scandal - mark my words. Residents are vulnerable predominantly over 75 year olds & they are fleecing the residents for outrageous service charges without justification. My Parents live there and cannot move out quick enough -BEWARE if you are thinking of living there. In any doubt? read all these reviews & look online to see they receive over 3000 complaints every year from residents - in any doubt now???
5/5
Trustpilot…Paradise in King James Court!
Moving in to Anchor's location in Berwick-upon-Tweed has proved to be the best move ever. King James Court is a very well run development. All credit to the manager, Kirsty, who always puts herself out on our behalf. The development is a very happy place to be.
4/5
Trustpilotfairly good.
Good experience once we signed for the key. Anchor got a decorator in, flat was painted right through. Decorator did a decent job, the previous tenant had been a smoker. Found a few repairs after we was in, but they was done fairly fast
Dear Maureen Roberts,Thank you for your review and valuable feedback.We are delighted that you are happy with your experience and the response on your repairs
5/5
TrustpilotMoving in to a flat with Anchor…
The two managers were extremely helpful.Being able to go online to view which properties are immediately available enabled me to rent my flat.After viewing the flat, the process to sign up is very straightforward.Events like coffee mornings made it easy to get to know everyone.
Dear Mrs S Martin, Thank you for your review! We're delighted you're enjoying your new home and that the sign up process was straightforward.
1/5
TrustpilotEvery year the maintenance fee goes…
Every year the maintenance fee goes through the roof You make suggestions to save money and you are told in no uncertain terms it’s not happening And if you sell a property they demand money back They will bleed you dry
Dear Mr. SmithWe're sorry to hear that you are unhappy with the current charges. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
1/5
TrustpilotShould of learnt their lesson
My mum pressed her pendant for the very first time....no one ever answered..lightening 2 weeks previously had wioed their systems out and the were unaware.my mum died. We had appalling dealing with this company. According to them they check lines daily.. obviously not . Yesterday a large fire happened right next to the flats ..speaking to a resident today who evacuated not one person had been to check on them .At the inquest they were told to improve site caretaker ...very sad to say they haven't. Shame on you anchor .. thankfully no one was hurt. We paid for a service that wasn't provided...we blame you for my mums death
5/5
TrustpilotMassive thanks to the site manager for…
Massive thanks to the site manager for their help with informing me of the availability and arranging for me to see it promptly. Made signing up for the new place very straightforward and stress free
Dear Philip, Thankyou for your review and valuable feedback. We're so delighted to know the location manager was helpful and made your move in a smooth process. We hope you'll continue to be happy in your new home.
1/5
TrustpilotVery unhappy with this company…Purchased a leasehold property from…
Purchased a leasehold property from this company. 18 months in I discovered a leak behind my cooker. Three surveyors from Anchor - without even examining the leak gave me an incorrect and unsubstantiated diagnosis - and said it was a leaking stack pipe. To a cost to me of almost £900 (which I could ill-afford) I had to employ three plumbers to prove Anchors diagnosis was completely wrong - having in fact found a cracked underground clay pipe. To this day they have only refunded me £200 refusing to accept they gave me the wrong information. I notice there are numerous complaints about AnchorHanover and I am still thinking whether to take the matter further. They might be a charity but………
5/5
TrustpilotDenham Garden Village
I'm enjoying my new home at DGV, the staff have all been so welcoming, especially Jayne, Anna and their team, many thanks Phil and Steve for your handy work.
5/5
TrustpilotThe first thing that struck was the…
The first thing that struck was the security, it made me feel safe.The staff - what an amazing group of people. They could not do enough for the residents. The activities were lovely to watch, to see the residents happy. The jukebox I thought was a lovely touch with the music matching their age group. Meal times I've noticed they are so aware of the residents' needs as individuals. The staff are so polite and respectful of the residents, they knock and shout before they enter their rooms. The family are always made welcome to join in all they do. I feel strongly my mum is in the right place.
Hi AmandaThank you for the lovely review. Kind RegardsChantelle
5/5
TrustpilotWe moved into silver Court Fullerton…
We moved into silver Court Fullerton place Ne95lz a year ago it's the best thing we have done very safe lovely apartment fab views juile who runs the property is very helpful we're very satisfied with the cost thank you MRS KAREN ESKDALE
Dear Mrs Karen Eskdale,Thank you for your review and valuable feedback. We are happy you are enjoying your new home and that Julie has been helpful, We'll be sure to pass on your comments.
5/5
TrustpilotBeaufort court From the phone call to go on the…
From the phone call to go on the waiting list to the manager of Beaufort court calling me to tell there was a flat to view my experience has been awesome,I cannot thank the two managers at Beaufort Court enough they are lovely
Dear Mrs J Barnes,Thank you for your review and valuable feedback. We are happy to hear that you had a great experience and that the managers have been been helpful. We'll be sure to pass on your comments
5/5
TrustpilotBlaise Weston Manager Sam Harvey
We moved into Blaise Weston court at the end of July. Sam was friendly, helpful & caring , supporting us through the transition & moving in. We have been grateful for her support & have settled in well.
1/5
TrustpilotBelieve this to be a fraudulent…
Believe this to be a fraudulent organisation, my mother was a missing person for 6 months she had her own property and a comfortable lifestyle yet was discovered dead in a hospitial and apparently been renting an anchor housing flat which was clearly inappropriate for her, this organisation have been terrible concerning trying to get to the bottom of this , its been 12 months and still no response in regards to oyr complaint, my mothers body didnt even have clothes ! And the flat at anchor housing all her possessions that she apparently had vanished , they allowed somrone who was taking advantage of her access to her & her accomadation ,any of her possessions and they never contacted the police conxerning my mother dispite she was a missing person and being targeted by a fraudster ...they have been attempting a cover up ever since ..this all led to my mothers vauge and suspicious death ..do not take this company on face value ...! Other people clearly calling them a con on other hurrendous reviews of them and i am also believing them to be a fraudulent con and i believe cobducting themselves illigally
5/5
TrustpilotTwo special lady on the anchor team
Thank you Anchor housing especially Christine mcGregor & kay Brent these two ladies, when above & beyond in the help they give me well done anchor you have two stars on your team
1/5
TrustpilotOur Charitable organisation supplied…
Our Charitable organisation supplied Owl and Bird of prey activities to Hazel End Care Home, we set our our terms in email and traveled over 3.5 hours and went out of our way to help, they broke our r from day one, we have been chasing payment eversince, they promise payment which never comes.We have now decided to send a final email and hand over collection to a company and will not be sending any further reminders. we will not be offering this company any further service as we have better thing to do with my time
5/5
TrustpilotWe made the move to anchor and have not…
We made the move to anchor and have not regretted it at all, it is a lovely clean well run place and we couldn’t be more happier that we’re here, location is great apartment is great and it is clean and well kept
Thank you for your review and valuable feedback! We are glad you are enjoying your new apartment.
5/5
TrustpilotAnchor housing a fab place to live
I have resided at carlford court (anchor housing) for a little over a year I have found the scheme managers have been the most helpful from welcoming me and sorting issues out Emma snowling and Sharon churchman have worked and still do tirelessly to make sure things run smoothly as possible they are always there to lend a helping hand they are very compassionate anchor housing have truly a wonderful team in the scheme managers I have found anchor housing a fantastic place to be with so many things to do for their residents repairs are done quickly I have found my happy place and cannot fault how anchor employ fantastic staff thank you from the bottom of my heart .
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