ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook reviews

★★★★★ 5/5

Trustpilot

Anchor housing a fab place to live

I have resided at carlford court (anchor housing) for a little over a year I have found the scheme managers have been the most helpful from welcoming me and sorting issues out Emma snowling and Sharon churchman have worked and still do tirelessly to make sure things run smoothly as possible they are always there to lend a helping hand they are very compassionate anchor housing have truly a wonderful team in the scheme managers I have found anchor housing a fantastic place to be with so many things to do for their residents repairs are done quickly I have found my happy place and cannot fault how anchor employ fantastic staff thank you from the bottom of my heart .

Sharon · 6 December 2023

★★★★★ 1/5

Trustpilot

December 6 today 2023 14:00 harrassed…

December 6 today 2023 14:00 harrassed discrimination of manager Granville drive Granville lodgeAs manager said do you smoke then fake cough said to my mum" you made me cough". Called harrasmentMy mum was wrongly accused from excrement as head office and Disputed my mother defense her side as residents in meetings wrongly accused my mum singled her out as I recorded washing room that day I left it clean and I cleaned other residents dirty filters and kept pictures recorded everything regarding abuse threats, false allegations audios of residents talking wrongly accused my mum behind her back and verbal abuse while I recorded on my phone.My mum and I donated dvds books to library which never belongs to Granville lodge Granville drive but residents had wrongly accused my mum any d manager Adrian Henderson had wrongly accused harrassed my mum threatened her to loose her flat because of False allegations residents.Residents had screaming at my mum at my mum front door. Harrasment because we had window open and residents were talking to her cat underneath window and heard our TV the resident called Christine she harrassed mum and we had move out of there because made my mum I'll health more significant depression.We were told we can take tori assistant manager and when Adrian check camera we were wrongly accused of theft . Discrimination harrasment behaviour.Residents talk bad false allegations about my mum I recorded all evidence of this over a year , manager also done same with cleaner who now assistant manager here and harrassed discrimination false allegations they singled out lies about towards my mum.Disgusting place to live especially when my mum dad had couple strokes here because of these activities and my mum depression I'll health also heart attack as my mum had this year because of allegations regarding washing room

DONT · 6 December 2023

★★★★★ 5/5

Trustpilot

Perfect

My sign up was so smooth and the location manager made things so easy.The care and attention given since I moved in has been faultless.My home is beautiful and I look forward to settling in and meeting new friends

Lizzylox · 7 June 2024

★★★★★ 5/5

Trustpilot

Affordable quality housing

Affordable quality housingWell presented, viewed 27th June and moved in by 10th of September. Everything promised by the Estate Manager had been carried out.The Estate manager is positive and extremely helpful

Heather · 11 October 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I couldn’t have had better CS from the Anchor team.Always helpful and knowledgeable with any questions that I asked.Most importantly I found the Anchor team thoughtful, considerate and generous with advice and requests.

Frederick · 9 September 2024

★★★★★ 5/5

Trustpilot

Caroline the manager at Box Gardens has…

Caroline the manager at Box Gardens has been extremely helpful and everyone here has made me feel very welcome and I would recommend Anchor to anyone

Sandra · 26 March 2024

★★★★★ 1/5

Trustpilot

Appalling overpriced service

I don't generally go looking for reviews as I am never sure how genuine they are but I was looking to find a website that would show me how much the directors had jacked up their remunerations this year ahead of the comedy that is our budget review meeting. This exercise is promoted as an opportunity to discuss the following years budget although in reality it is a tick box exercise and they ignore any points residents raise and charge what they want.I was struck by how close all the one star reviews were to our experience regarding this company who I have found absolutely appalling to deal with. Directors hide behind some firewall making them impossible to find. Their charges are incredible out of step with reality with increases by huge percentages every year and no justification ever supplied They treat tenants and leaseholders like a cash cow whilst constantly looking for ways to make living on their estates as unpleasant an experience as possible.The management fee for our small estate which receives virtually no services from head office(apart from invoicing us has increased by 24 percent in 2 years it is now almost half the annual charge . They charge for services that they don't supply and then hold onto the money they have charged in advance for up to 2 years hoping residents will forget about it. If you take all the negative points in these reviews we have experienced them all.My advice to anyone thinking of moving to an Anchor property would be to think very carefully then think again and then avoid them like the plague.

Trevor · 16 November 2023

★★★★★ 5/5

Trustpilot

Bancroft good life. flat is fine for what suits my…

The flat is fine for what suits my needs and is very comfortable and warm the other residents and nice people Tracy the manager as been very helpful in helping me sort out my hosing claim and council tax benefit.

Mr · 1 May 2024

★★★★★ 2/5

Trustpilot

As a reliable Anchor tenant of 13 years…

As a reliable Anchor tenant of 13 years and moving to a new location in Norfolk 3 years ago I found accessing my first floor flat by way of 2 steep stairs becoming difficult due to mobility problems.No one was interested in transfering me either downstairs or to a new location and because I am on my own flats appearing on the market are being allocated only to couples and not to single people.I was told at one stage to try Homeswap-what?after being a Hanover tenant for a goodly number of years?I object to the discriminatory attitude of Anchor and consequently left finding another flat to rent from another housing association.Anchor have no customer or tenant rapport whatsoever-so think twice if like me you are on your own.

Ricky · 10 November 2023

★★★★★ 5/5

Trustpilot

Great Manager

Great Manager. Christine German very friendly and very helpful such a warm welcome. Love the Apartment plenty of space and storage. lovely view of the garden especially from the lounge window with all the Rose Bushes.

DAVID · 9 July 2024

★★★★★ 1/5

Trustpilot

Our manager is utterly useless.

Anon · 26 August 2025

★★★★★ 5/5

Trustpilot

Carol who looks after HanoverCourt is…

Carol who looks after HanoverCourt is very helpful any issue or problem she is on hand to sort outThe whole are is well looked after including the gardens and the surrounding areas. We are very happy to be on our new flat

Mr · 14 March 2024

★★★★★ 2/5

Trustpilot

Unjustified price hikes.

I'm putting up this review on behalf of my 80 year old mother, she bought a two bed flat a few years ago which is managed by Anchor. This company may as well go out and mug the elderly for all the unnecessary price hikes, so much so my mums considering looking for a job!!. When work is done they quite often use contractors from miles away so that's costing more than using a local trades person, and Anchor I'm sure are putting their percentage on the price. Panorama or Watchdog next, this companies running a racket.

Martin · 25 October 2023

★★★★★ 1/5

Trustpilot

Having waited for 3 years for Anchor to…

Having waited for 3 years for Anchor to correct an error on my mother's property which caused a severe mould problem in the house, they FINALLY took responsibility and admitted liability. Sent round a workman to correct the problems - botch job! Still no ventilation brick which was recommended. And guess what? Although the issue was caused by them, the residents of Ash Grove have to pay for the repairs out of their reserve fund. What a bunch of swindlers! If I could give a zero rating, I would.

Miss · 24 October 2023

★★★★★ 1/5

Trustpilot

Dreadful Company

Truly dreadful company. I am still involved in a complaint regarding an overpayment that they are refusing to refund after two years. Have emailed and called numerous times and have been fobbed off each time. One female operator I spoke to was unbelievably aggressive. Totally unproffesional. I would not recommend this company to anybody.

Jo · 15 May 2023

★★★★★ 1/5

Trustpilot

New residents

New residents, please stop putting an invited, 5 star review on trust pilot. You have not lived with them for long enough to know what they are really like. Wait for a year and then see if you still want to put a good review on. You are ruining it for all of us ( and for yourselves) who want to show what Anchor need to do to improve things for their residents.

Anon · 22 March 2024

★★★★★ 2/5

Trustpilot

What more important being warmling warm

I am living in anchor property for the last 19 years alway been very warm the heating worked until this year we had a new boiler fitted not had successful heat from the radiators for months it's now getting colder and we have to rap up, getting so fed up with being told how this new boiler works and susosed To be more effective and same money of course it is we have to sit at night with coats or blankets on Paulene Chapman Chester Court

Mrs · 13 October 2023

★★★★★ 5/5

Trustpilot

Home

We are enjoying our new place ,settled in well ,must admit the floor boards creek some but every thing else if great. feel safe. could do with an exercise area for dogs .lovely place to live

Kevin · 20 June 2024

★★★★★ 5/5

Trustpilot

The managers at both attleborough and…

The managers at both attleborough and duncan court were very helpful with my transfer. I have lived with anchor twice before. This is my third anchor home and have always been happy with the the company.

Christine · 20 June 2024

★★★★★ 5/5

Trustpilot

Couldn’t fault the way this move was…

Couldn’t fault the way this move was made so easy for me 10out of 10 for court manager for her help and support during the process of my move

Christine · 12 October 2024

★★★★★ 5/5

Trustpilot

Rachel the manager and Julia the…

Rachel the manager and Julia the housekeeper run a fantastic residence. Nothing is too much trouble and they made my Mum feel very welcome over the 3 years she was there. Would highly recommend Edith Court.

Christine · 31 May 2023

★★★★★ 5/5

Trustpilot

The process was very easy

The process was very easy. All staff are very friendly. Candy who we dealt with for the tenancy was lovely, made us feel welcome and very informative. Great experience overall.

Boots · 12 September 2024

★★★★★ 3/5

Trustpilot

I wasn't told that I have to pay the…

I wasn't told that I have to pay the first month's rent prior to moving in and I am afraid that I will be asked to leave for being in arrears

Craig · 23 August 2024

★★★★★ 5/5

Trustpilot

Gainsborough Lodge Worthing

I often visit a friend who lives in Gainsborough Lodge in Worthing and have always been impressed by the cleanliness and tidiness of both the communal areas and the gardens. Everything seems very well organized and structured around the well being and comfort of the residents. I feel assured that my friend is safe and happy and has a kind and friendly manager to call on if necessary.

D · 28 May 2021