Romans Hillingdon reviews

★★★★★ 5/5

Google

Thank you Zara! The whole Romans team was very professional. Worked hard to find us the right tenant. Fair price and very efficient.

A · 13 April 2025

★★★★★ 5/5

Google

I had a great experience with Romans, especially with Aduel. He is very respectful and professional, and he replies to enquiries within minutes. With his help, I was able to rent a flat in less than two days. Highly recommended!

Homayun · 13 February 2026

★★★★★ 4/5

Google

I am a landlord of a house share located in Uxbridge. I have been using Romans letting services for a couple of years. I have been impressed by their professionalism, communications, response to queries, and efficiency in finding tenants and managing tenancies. I would like to mention in particular Zara and Dale who I have been mostly in contact with and who have demonstrated very high professional manners.

Pierre · 30 July 2022

★★★★★ 5/5

Google

I placed my property on the rental market early January, perhaps not the optimum time to do so as activity tends to be slow, however Alfie Birch from the Romans Uxbridge office quickly and pro-actively got onto it and soon identified suitable tenants, who have since moved in. Alfie was enthusiastic from the start and oversaw the entire management process, answering a good number of questions that arose. Alfie and the entire team at Uxbridge are thoroughly professional and reliable in all manner of the property rental business and I will continue to do business with them into the future, as I have for many years now.

Les · 30 March 2020

★★★★★ 5/5

Google

"Roman's" in Uxbridge have recently rented out 2 of my properties to excellent tenants, who are paying excellent rent. My first point of contact with "Roman's" was Alfie Birch, and from this very first phone call he was very professional and helpful in every way. The whole process of finding new tenants, and moving them in happened in just a few days, and so as I live in Australia it was so good to know that Alfie Birch and Dale Craft were handling everything very efficiently and I didn't have to worry at all. I am so looking forward to meeting Alfie, Dale, and the rest of "Roman's" Uxbridge team, on my return to England.

Gloria · 30 March 2020

★★★★★ 5/5

Google

Romans are a amazing letting agency especially Zara younas she is amazing and outstanding person in her work she is very helpful needs to be promoted without Zara from Romans I literally would not be where I am today in my first flat from viewing Zara ensured that all my questions are answered she was always easily accessible and that I had the most pleasant stress free experience finding my first flat this demonstrates not only her incredible accountability but also her genuine and down to earth personality which enables her to connect with those she works with in a personalized way so as to better help them and provide them with a sense of reliability and ease in the process I also like to appreciate rabina pun I had a conversation with her she was very kind and polite while talking and for helping us in the process thanks for all your help I'm so happy to move in my first flat god bless your'll

Lenin · 30 March 2020

★★★★★ 5/5

Google

I had an excellent experience with Roman’s estate agents with special thanks to Zara. She was very kind, patient, professional, pro active, informative and dealt with our enquiries very efficiently. She worked very hard to ensure that our application and move were hassle free. She responded very quickly to emails and was always happy to help if we had any questions. Thanks a million Zara!

Nour · 2 November 2022

★★★★★ 5/5

Google

We dealt with Alfie Birch in the Uxbridge branch of Romans. I cannot speak highly enough of Alfie and his professionalism. Alfie made the process easy and stress free and really went out of his way to make finding a new home as easy as possible for us. Alfie happily fitted into our manic schedule to do viewings on rental properties, was an expert guide through the reference checks; legalities and paperwork and even ensured that a last minute maintenance issue was fixed in record time so that we could move in on time. Since we have moved in and settled Alfie has send me a friendly mail from time to time just to see how we're settling in and enjoying our new home. I would recommend Alfie without hesitation, and one day when we decide its time to move again Alfie will be the first person that I call.

Dane · 26 November 2019

★★★★★ 5/5

Google

Without Zara from Romans, I literally would not be where I am today, in my first flat! From the viewing to receiving the keys yesterday, Zara ensured that all my questions were answered, that she was always easily accessible, and that I had the most pleasant, stress-free experience finding my first flat. So much so, in fact, that when I had missed the chance to make a deposit on the flat, she called me at the first opportunity to inform me that the flat was available on the market again. This demonstrates not only her incredible accountability, but also her genuine and personable personality, which enables her to connect with those she works with in a personalized way so as to better help them and provide them with a sense of reliability and ease in the process. These qualities in Zara were further accentuated in her regular calls, checking up and updating me on new developments and her overall friendliness in every interaction. Thank you, Zara (and Romans), for everything you’ve done for me!

Marie · 26 November 2019

★★★★★ 5/5

Google

We are about to move into a property next month and I have to say first impressions were brilliant. Zara first showed the property to my husband then went back a few hours later so I could view despite the heavy traffic. Zara was professional very friendly answered all our questions and any she couldn't she got back to us straight away with answers. She is a credit to Romans. My husband has had most contact with Romans dealing with the finer details but everything has gone smoothly with great communication. A very simple straight forward process. I hope the future proves to be as good.

Karen · 26 November 2019

★★★★★ 5/5

Google

Rented a flat with them last week, Bradley was very professional and so was Bobby who took over at the end. The flat wasn't exactly clean upon check-in but that makes things easier on check-out besides the landlord is an amazing person so we are very satisfied overall. Recommended. UPDATE MARCH 2019: we have now completed our check out and to complete the review after nearly three years I stick wit the 5 stars, they have been honest, deposit was returned (of course we looked after the property) and we are actually renting again with them! Zara, Alfie and Dale are a great team to deal with!

Sandro · 26 November 2019

★★★★★ 5/5

Google

Alexander Smith is the property manager for the rental property I am currently occupying. It was a pleasure to work with Alexander, who always responds to my emails and queries about the contract. I anticipate receiving consistently effective services from the Alexander Smith and Romans team. My husband and I enjoy working and communicating with Alexander Smith at all times.

Hayati · 1 April 2023

★★★★★ 5/5

Google

Moving is usually very stressful however Zara was a massive help during the whole process, wishing her all the best!

Adam · 13 April 2025

★★★★★ 5/5

Google

This was the best experience we have had of Romans. We reported a front door issue on Bank Holiday Monday and the repair was completed by noon on Tuesday. Alex said if he could have activated the problem on Bank Holiday Monday he would have done. We are delighted the problem has been sorted quickly. Thank you Alex.

Beverley · 1 May 2023

★★★★★ 5/5

Google

Zara is a very friendly, helpful and honest. I had been looking at a few places with other agents and still hadn't quite found the one. Zara showed me some places and was honest which I admired and I found the perfect place. She has been helpful with any queries I had through the process and very quick to respond. Would definitely use her services again and had a good experience.PositiveResponsiveness, Professionalism

J · 24 August 2021

★★★★★ 5/5

Google

Myself & my partners used Romans to find our first family home & I would like to thank Zara for an amazing experience from the viewing to the paper work She was super polite and professional helping us step by step . Zara made the whole process so quick and easy for us , any questions we had she was always answered Again I would like to thank Zara and the whole team at Romans

Anique · 18 November 2020

★★★★★ 5/5

Google

Zara was really helpful from the day i offered the rent for the new home until i got the keys in my hand. Zara made sure that i was having comfortable onboarding towards my new home. Romans is very lucky to have someone like Zara working with them.

Simama · 27 December 2023

★★★★★ 5/5

Google

We used Romans Uxbridge Estate Agents for our recent sale and found them to be really helpful and easy to deal with, my Aunt is elderly and they accommodated her needs and wishes with no issues. We mainly dealing with Llewellen and Arun from the sales team and they both were great. I would definitely recommend Romans if you want to take a bit of stress out of moving.PositiveQuality, Professionalism

Beverley · 10 November 2021

★★★★★ 4/5

Google

Zara was good at answering my queries, and helping with the move. She finalised the place for me very quickly. The only let down was that some things out of her control were not said from the start by the Romans head office and delayed the moving process. There definitely is room for improvement in communication between staff. Thanks for all your help Zara!

Jessy · 30 July 2022

★★★★★ 1/5

Google

If I sound like a displeased customer it's because I am. Today marks the end of a long and thoroughly dissatisfying relationship with this company. I'm sad to say I was a tenant of theirs from the point they purchased this business from Bennet Residential. The predecessor was by no means perfect but by comparison they were a glowing beacon of customer service. Romans really is that bad. I don't base this on a single incident, this is an informed opinion developed over a period of time and at all levels of the business. All of which I can back up if anyone at Romans actually gave a damn (they don't, for the record). Just today Romans finally elected to return my deposit. This was not disputed, they just didn't want to give it back and didn't want to put a split second of thought or effort into the process. Paperwork returned by me within 24 hours. A month for them to bother doing anything with it. Tenancy Deposit Scheme says 10 days is acceptable for Return, Romans say 30 days, they returned it on day 31. A cynic would reasonablyy think their staff were being deliberately antagonistic. Talking of their staff: maybe they should look up the words 'thoughtful' 'responsible' 'useful' or dammit maybe even 'proactive'. They refuse to take ownership of even the simplest issue, won't return calls, are quick to blame someone else, and seem to do their utmost to put in absolutely no effort whatsoever. In short: they do not care about you. What they do care about? Fees. The distinct impression I get is that their only interest is in charging fees to their customers. Not reasonable charges for work done but elevated, exorbitant fees for anything they can think of. They'd probably charge their customers for picking up the phone (in fact, they may actually do this but they don't answer them so I wouldn't know). Latest one was a renewal fee detailed in my contract. I was lucky enough to have a legacy contract from the previous owner of the company who do not charge renewal fees but Romans were adamant that I would owe them for this. They didn't actually have a copy of the contract either. They couldn't find it. I had to send them my own copy before they would agree that no fee was due. Talking of said contract renewal? Well, they forgot to renew it. 3 full months after expiry an email saying 'sign here'. Not a call, not a letter, not an apology or explanation, they simply had no clue. Landlady was delighted with that one. Back on said contract I received numerous, written threats of a credit default as after 3 years of tenancy they decided I was paying on the wrong day. Again, as they had no clue about the contents of my contract they appeared just to be making things up. They repeatedly called my wife threatening said credit default (causing her no end of stress and upset) and I had to threaten legal action, asking for a written retraction of their comments (and send them another copy from my contract, their copy 'lost' as above) before this was dealt with. Heaven help you if you need a repair of maintenance issue addressed; the contractors that Romans use for repair work (or perhaps even Romans themselves) quote absolutely exorbitant prices, miles in excess of what work could be completed for on the open market. The issues I experienced in my tenancy were handled by outside contractors after Romans had tacked their pound of flesh onto the cost of the work. Perhaps I feel lucky I even got this far, though. Reporting an issue is generally ignored. Call-backs just don't happen. Nobody within the organisation follows anything up because they feel they don't have to. That would involve effort. I'm sure they'd far prefer to sit there and charge some fees instead. I could go on and cite numerous other unpleasant interactions with this lazy, inept, and utterly unfit company but I shall not give them any more of my time. I am thrilled that I shall never again have to deal with them and would urge that any prospective customer very seriously consider their position before doing so. Avoid at all costs.

Alex · 26 November 2017

★★★★★ 4/5

Google

We bought our first home through Romans earlier this year. In our case, it took a while as we had some difficulty with the chain. However, Romans were responsive throughout the process and continually kept us and the rest of the chain updated. Lisa Fox, our dedicated Sales Progresor, was very committed and took ownership of moving the process on as efficiently as possible. Many thanks to Lisa and Jacob Cross (Residential Sales Manager) for their patience with our many questions (as we were first time buyers) and helping us buy our first home!

Helen · 26 November 2017

★★★★★ 5/5

Google

I would like to thank all the staff at Romans especially Jacob who came out promptly to value my property and put it on the market straight away. George who arranged a viewing on same day. Within two days i had a buyer the very first applicant. We have had a very smooth and successful journey and i have been extremely happy with the outcome. I definately recommend Romans for their hard work and determination to satisfy their Vendors. Well done guys.

Janni · 26 November 2017

★★★★★ 5/5

Google

Would recommend Romans as they were the best in helping us get a new home . A special mention to Zara who’s been extremely helpful and guided us the right way . She was super professional and good at her work .

Melissa · 26 March 2024

★★★★★ 5/5

Google

Great experience. Thank you Zara Younas for your prompt responses to questions and queries. You have been a joy during this busy time. Romans are lucky to have you. Keep up the great work.

V · 24 July 2024