Trusted Agent profile · Hexham
★★★★★
670 reviews across 2 platforms
46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Hexham, at 46 Priestpopple, is rated 4.8 out of 5 across 670 reviews on two platforms, including 32 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Hexham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hexham.
Every review we hold for the Hexham office, from every platform, shown as written. First names only.
5/5
TrustpilotSo helpful and on the case at all times!
The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mile. Thank you!
5/5
TrustpilotA truly excellent team
A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.
Thank you so much Alan for taking the time to leave us this great review! We try our best to provide the best service possible so we are over the moon that you have felt supported throughout.
5/5
TrustpilotOutstanding customer service
Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!
Thank you so much for your great review for RMS Blyth. We are delighted to receive such a wonderful recommednation.
5/5
TrustpilotSian Barbara and Elspeth at the…
Sian Barbara and Elspeth at the Ponteland office have been unbelievably helpful during what, for me, has been a very difficult time. Information is key and they have kept me informed at every stage of my sale and purchase. I wouldn’t go anywhere else. Thank you ladies.
Thank you so much Michael for taking the time to leave this fantastic 5 * review for RMS Ponteland, we really appreciate it!
5/5
TrustpilotThank you
Neil was very helpful and he provided me with lots of valuable advises. All the team at Gosforth branch were friendly and professional. Thank you so much Neil for the support throughout my mortgage process.
Thank you Asa for taking the time to leave this great review for our Mortgage Advisor Neil, we really appreciate it!
5/5
TrustpilotFantastic team at Fenham
The team at Fenham branch were all absolutely fantastic, they all went that extra mile, especially Dylan!Everything was handled professionally. When we had to go into the office we were greeted with a smile it makes all the difference when you’re moving and everything is stressful.
Dear Tina, thank you so much for taking the time to leave RMS Fenham, specifically Dylan a fantastic 5 star review. With Dylan being our newest member of staff to join the Fenham branch, we are delighted to see that he has made such a great impression so soon.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish! Professional, proactive, and always one step ahead. Communication was brilliant and the whole process felt smooth and stress‑free. Highly recommend, an estate agent who genuinely delivers!
Thank you so much Eve for taking the time to leave us this lovely review! We try our best to provide the best service possible so we are over the moon that you have recommended us!
5/5
TrustpilotGreat experience
I highly recommend going through this estate agents the staff where very helpful.
Thank you Paul! What a wonderful review. We really appreciate you taking the time to highlight Michael and the team to us!
5/5
Trustpilot100% recommended
Recently completed another house purchase and used Alistair Bowman again as our mortgage advisor.
Thank you Brad, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your purchase.
5/5
TrustpilotFlat sale
I needed to sell my Mum's flat after she died. All the staff at RMS in Blyth made it much easier, they were well informed and very helpful. The flat was marketed well, it sold in a few days and I was always informed of the progress in completing the sale. I recommend RMS Blyth very highly.
Dear Mr Ford, we really appreciate you taking the time to leave RMS Blyth your review. Thank you so much for also giving them 5*s, we shall pass on your kind words to the branch.
5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer, Ryton.
I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful
Thank you so much Rachel. We are so happy that you felt supported by the team throughout the purchase of your new home, and we really appreciate your recommendation. Thanks, RMS.
5/5
TrustpilotI've dealt with the Gosforth office…
I've dealt with the Gosforth office whilst in search for a property and in paricular Richard has been a great help! They've kept in touch, shared new properties that I might be interested in, and offered advice where needed.I would definitely recommend them!
Dear Harry, thank you so much for taking the time to leave RMS Gosforth, specifically Richard a 5 star review. We really appreciate it!
5/5
TrustpilotI've been dealing with the Gosforth…
I've been dealing with the Gosforth branch recently, in particular Ellie Erskine in the sales department. They've been excellent so far, stayed in touch regularly, offered advice where needed and been nothing but helpful. If you're buying/selling/renting etc I'd highly recommend these guys.
Dear David, thank you so much for taking the time to leave RMS Gosforth, specifically Ellie a great 5 star review, we really appreciate your recommendation.
5/5
TrustpilotAn amazing team at the Blyth office of…
An amazing team at the Blyth office of RMS, from the valuation to completion. Kept us informed every step of the way. Very helpful if we had any queries. Everyone was very helpful & friendly. Overall service has been excellent. The only thing we feel & it’s only feedback is that when we were being shown around properties it would have been useful for that person to have a little knowledge about that property.
Thank you so much Moira for taking the time to leave this 5 star review for RMS Blyth. We really appreciate you giving us some feedback and we have passed this onto the branch.
5/5
TrustpilotRook Mathews Sayer Jesmond branch
Many thanks to Kevin, Kerry and all the staff at Rook Mathews Sayer Jesmond branch for looking after us so well with the sale of our property. A very professional quality service throughout.
Thank you very much Steve for leaving this great review for our team in Jesmond, we really appreciate you taking the time to do so and for choosing RMS to sell your property.
5/5
TrustpilotWe recently sold a property through RMS…
We recently sold a property through RMS in Blyth, sale went smoothly and quick. Dealt with Allison at the start who was great and then handed over to Kate once the sale had been agreed and she was fantastic - we always felt that she dealt with any questions we had and remained professional throughout our dealings. Can defiantly recommend Blyth branch especially Alison and Kate.
Dear Anna, we are so glad you were able to secure your home quickly and smoothly. We really appreciate the future recommendation and hope you're very happy! Thank you for the review
5/5
TrustpilotExcellent service at the West Denton branch
Everyone at the West Denton branch were fantastic, and provided a very smooth house sale service and experience from start until end.
Thank you for taking the time to leave us a great review Julia!
5/5
TrustpilotNatalie Best went above and beyond to…
Natalie Best went above and beyond to help me with my move , she was always helpful and friendly .
5/5
TrustpilotChris was very courteous and…
Chris was very courteous and professional and went above and beyond to help us in our journey to find a property in Newcastle.
1/5
TrustpilotRidiculous
We are not local and looking to relocate to the area. Trying to view property advertised with Rook Matthew Sayers is impossible! Remote viewings are not an option for this agent and trying to get an appointment is impossible! Do those selling there homes know the lack of effort the make Rook Matthew Sayers make on their behalf?
Good afternoon Stephen, after discussing your review with both the teams at Gosforth and Hexham, it seems like there may be some confusion regarding your experience.I believe that as per your request my colleague at the Gosforth branch was able to organise and book an in person viewing for you at a property you were interested in, however, you cancelled the viewing the next day via email.Furthermore, regarding another property, a member of our Hexham team advised you that remote viewings were not available for that specific property as it already had received a lot of interest. Video tours are available at RMS should the vendor opt for one. However, this decision lies with the vendor and not RMS, we can confirm our Hexham branch do have properties with video tours and have done for a while.We invest in a number of marketing tools to promote our vendors properties, some of which are also not available with our competitors. We continuously review and invest in the latest technologies to promote our vendors properties to the best advantage. Furthermore, our Hexham team assured you that we would be more than happy to accommodate an in person viewing at a convenient time for yourself, which you declined. If you would like to arrange an in person viewing, again, we would be more than happy to accommodate this for you. We wish you the best of luck in your house hunt and are here to help should you like to view any other properties.
5/5
GoogleGreat communication! Especially since we were first time buyers and didn’t know lot. All the staff were great at explaining and getting back to us regarding questions we had! Highly recommend.
5/5
TrustpilotFriendly and professional.
Cannot recommend Kate and her team highly enough.What should have been a relatively quick and smooth process, was anything but!However Kate and her team were at all times, friendly and extremely professional.Cannot recommend them highly enough,A1+++++
Thank you so Bridget for taking the time to leave this lovely 5 star review for Kate and the rest of the team in RMS Bedlington, we really appreciate it!
5/5
TrustpilotGreat experience
Natalie Best and the team at RMS in Gosforth were excellent to work with - punctual, provided information that we needed, called back when they said they would, and helped us chase solicitors on both ends of the sale. Many thanks.
Dear Hilary, thank you so much for taking the time to leave RMS Gosforth a fantastic 5 star review, we really appreciate it!
5/5
TrustpilotAlistair was amazing
Alistair was amazing! He made finding the best mortgage easy and uncomplicated. He walked me through the entire process and was realistic with what I was able to attain. He was also there when I needed advice when things weren’t quite going to plan with the solicitors. Nothing was too much trouble and I would recommend him to everyone I know.
Dear Leanne, thank you for leaving Alistair 5 shiny stars and a lovely review. We're glad he was able to guide you through the process until completion. We appreciate the future recommendations. Thanks again!
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Tell us what you need and we'll put you in touch. Rook Matthews Sayer Hexham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hexham.
