Every review we hold for the Hexham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
I can’t say enough good things about Gemma from the blyth branch. From start to finish, she went above and beyond to help me secure a rental property. She is incredibly professional, responsive, and genuinely cared about my situation. Every question I had was answered promptly, and she guided me through each step of the process with patience and understanding.
Caleb · 9 October 2025
Agent replied · 17 October 2025
Thank you so much for this fantastic review Caleb! We really appreciate you recommendation and for highlighting Gemma, our Lettings Consultant in Blyth to us. She is a star!!
★★★★★ 5/5
TrustpilotAlistair was extremely helpful and made…
Alistair was extremely helpful and made sure our process was smooth and stress free from start to finish. We had constant updates from Alistair and he always put our mind at ease and answered any questions we had. Couldn’t recommend him more!
Milly · 4 October 2024
Agent replied · 22 October 2024
We're so pleased you felt supported throughout your mortgage journey Milly. Thank you for leaving our Advisor Alistair a fantastic review, we really appreciate it!
★★★★★ 5/5
TrustpilotHighly recommended!
I could not recommend Alistair Bowman enough he has been absolutely fantastic at securing us a mortgage for our new home. He always goes above and beyond answering my many questions very quickly and even spent time on his day off chasing things for us 10/10 service.
Emma · 11 July 2024
Agent replied · 22 October 2024
Thank you so much Emma for leaving this cracking review for our Mortgage Advisor Alistair.
★★★★★ 5/5
TrustpilotWhat a journey!
It has been quite the journey to finally be in our forever home but we must thank Alistair, Wendy and Angela for being so kind and patient with us, we appreciate all your help and support!! :)
Georgia · 15 December 2024
Agent replied · 24 December 2024
You made it! Congrats on your new home. We really appreciate the time you've taken to leave us a lovely review and to highlight our team in Ashington, as well as our Mortgage Advisor Alistair, we're delighted that you felt supported throughout your purchase. Best wishes, RMS.
★★★★★ 5/5
TrustpilotOutstanding team ❤️
The Blyth branch have been outstanding during what had been a difficult and stressful time selling our family home, to allow my mum to downsize. They have become more like friends to us and have been supportive, kind and understanding from start to finish. Professional yet friendly and nothing is ever too much trouble. They have all been wonderful but particularly Michelle, who without, I don’t know what we would have done! We would not hesitate to recommend and use again in the future.
Elizabeth · 29 July 2021
Agent replied · 22 October 2024
Dear Elizabeth, thank you for taking the time to leave our Blyth branch 5*s on your mother's behalf. Thank you for writing such kind words, we very much enjoyed reading your review and are sure Michelle and the rest of our Blyth team have done so too! We really hope your mother is happy and comfortable in her new home. Many thanks again from all at RMS!
★★★★★ 5/5
TrustpilotMichael Storey - Mortgage Broker at Rook Matthew Sayers - Ryton
Highly recommend Michael, professional and friendly service
Karen · 30 July 2026
★★★★★ 5/5
TrustpilotHi RMS
Hi RMSI’d just like to give a big thank you to Gordon, Michael and Chris.They acted on my behalf in finding a new tenant in the property I was renting.Not an easy task with living in France. But straight from the out set these guys made this one less thing for me to worry about. I was kept up to date with viewings. The advertising they put together was fantastic along with refreshing the page with a video, which was a fantastic idea.Not an easy task to perform during the pandemic, but they pulled it off and it was such great news for me to hear when a new occupant was found and to continue to trade as a barbers shop.Thank you so much Team RMSI owe you all a bottle of wine next time I visit.Katie Broadhead
Katie · 7 July 2021
Agent replied · 22 October 2024
Dear Kate, Thank you for taking the time to leave our commercial team a lovely review. We understand how hard the lettings process can be for our long distance clients, so it's great to read how our commercial team were able to ensure the process was as smooth as possible, as well as providing you with 5 star service. We hope you're enjoying your time living in France and look forward to hopefully working under your instruction again in the future. Take care, many thanks RMS
★★★★★ 5/5
TrustpilotRSM were the agent dealing with a property lease.
RSM were the agent dealing with a property we were leasing. The agent (Gordon) was really prompt in dealing with any queries we had...by prompt I mean either answering the call immediately or getting back to us within 5 minutes.If Gordon was unavailable then one of the RSM team was on hand - they were equally as responsive.When dealing with RSM I had a high degree of certainty and confidence that they were acting as quickly and pragmatically as they could to progress with getting the lease agreed and signed.Would not hesitate in dealing with them again.
Tony · 6 July 2021
Agent replied · 22 October 2024
Dear Tony, thank you for leaving a review for our commercial branch. We are so pleased Gordon and the rest of the team were able to provide you with 5* service. We're very pleased that the department were able to have the lease agreed and signed for you in a suitable time frame. We hope you choose to instruct RMS again in future. Many thanks again!
★★★★★ 5/5
GoogleWe have always used RMS for buying and selling our home. The reason being they are so efficient, pleasant and keep you Informed every step of the way. The service this time around was exceptional. Thank you so much James and Lovely Leah.
Shirley · 6 October 2025
★★★★★ 5/5
TrustpilotMassive Thank you to Ellie
Massive Thank you to Ellie, Claire & Bruce from West Denton branch, they were fantastic and professional with communication and made selling my home very very easy from beginning to end. Would 110% recommend without a doubt, thank you again. X
Mandy · 27 September 2024
Agent replied · 22 October 2024
Thanks Mandy, we are so grateful for the time you have taken to leave this lovely 5 star review for RMS West Denton. We can't thank you enough for your recommendation.
★★★★★ 5/5
TrustpilotAbsolutely first class service from the…
Absolutely first class service from the Ponteland branch. Prompt responses, professional, thoroughly efficient and friendly staff.Property was listed and offer accepted with 5 days whereas other properties currently for sale with different agents remain unsold in the same area therefore I'm confident we made the correct choice going with the branch .We were impressed with their enthusiastic approach towards a prompt sale ,generation of interest and optimism of selling quickly. Which they did! Every attention to detail was considered and sale completed quickly without hiccups. I'd highly recommend. Weve been thrilled by their service.
Customer · 4 March 2021
Agent replied · 22 October 2024
Wow, thank you for leaving such an in depth and wonderful review. Amazing news that you accepted an offer within 5days! We would love to be able to help you again in the future. Good luck and many thanks again!
★★★★★ 5/5
TrustpilotRMS west denton
We have had excellent service from RMS at West Denton who have acted as the lettings agent for our property for the past ten years. Payments and safety checks have been on time and changes of tenants have been achieved promptly. Repairs have been arranged quickly and reasonably. RMS have acted as our selling agents and Bruce Walker has been very efficient when organising the sale of property to the tenants. Excellent communications . Recommend unreservedly.
M · 26 November 2021
Agent replied · 22 October 2024
Dear Mr.Fell, thank you very much for taking the time to leave such a lovely review for our West Denton team. We're so glad they have been able to repeatedly find you suitable tenants and buyers for your properties. We really appreciate your repeat instructions and look forward to working closely with you in the future. Many thanks again!
★★★★★ 5/5
TrustpilotThanks to Cheryl at Hexham
Thanks to Cheryl at Hexham who was great from start to finish, but who definitely went above and beyond to get things moving and sorted before my deadline (surgery, which went ahead just after moving). A very stressful time, made easier by Cheryl who made numerous phone calls to chivvy people along, worked tirelessly in the background and was a calming influence to me! I would definitely recommend RMS.
Claire · 21 October 2022
Agent replied · 22 October 2024
Dear Claire, thank you so much for taking the time to leave this wonderful 5* review for RMS Hexham. We're so pleased Cheryl was able to make a stressful time less so and we hope everything went ok with your surgery. Cheryl and the rest of our team will be thrilled to see you would recommend their branch.
★★★★★ 1/5
TrustpilotVery unfriendly staff
Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.
Anonymous · 12 August 2026
★★★★★ 5/5
TrustpilotGreat service
Micheal Storey at Rook Mathew Sayers has been outstanding to work with. He previously helped me secure a Buy-to-Let mortgage, and I have now returned to him for another BTL purchase because of the excellent service I experienced.
Rekha · 7 November 2025
★★★★★ 5/5
TrustpilotAlistair has been superb
Alistair has been superb helping us with our re-mortgage
James · 1 October 2025
Agent replied · 22 October 2024
Thank you so much James! It's great to see Alistair our Mortgage Advisor receiving such wonderful praise and we really appreciate you highlighting him to us.
★★★★★ 5/5
TrustpilotRMS is great ,i am particulary very…
RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .
Oladapo · 2 October 2026
★★★★★ 5/5
TrustpilotFantastic mortgage advisor
Would highly recommend Alistair, the mortgage advisor at the ashington branch. He kept us updated throughout the whole process, was always available to us and explained everything clearly. Alistair made the process of remortgaging as stress free as possible given everything going on in the housing market at the moment will definitely be using him again!
Lauren · 13 October 2023
Agent replied · 22 October 2024
Thank you Lauren for giving our Ashington Mortgage Advisor Alistair a 5 star rating. We really appreciate you taking the time to leave this review.
★★★★★ 5/5
TrustpilotAlistair was great
We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.
Connor · 30 March 2026
Agent replied · 22 May 2026
Thank you so much Connor for taking the time to leave a great review for our Mortgage Advisor Alistair. We're so pleased you felt supported by him throughout the process of securing your mortgage.
★★★★★ 5/5
TrustpilotGreat communication while purchasing
Great communication while purchasing my property from the Gosforth office. Couldn’t thank them enough always keeping me updated in particular Ellie, Natalie, eve and Neil as well who helped me with my mortgage.Highly recommend if looking for mortgage advice or purchasing a property
Carl · 2 July 2024
Agent replied · 22 October 2024
Thank you so much Carl for taking the time to leave this lovely review for our team in RMS Gosforth and Neil our Mortgage Advisor. We really appreciate your recommendation.
★★★★★ 5/5
TrustpilotThe branch staff were very professional…
The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!
Mr · 25 September 2026
★★★★★ 5/5
TrustpilotExcellent job by Alistair!
I have the lifetime package with RMS and yet again Alistair sorted my renewal without any hassle. Having been through two house purchases and countless renewals I couldn't recommend him enough!
Steve · 2 May 2026
Agent replied · 22 October 2024
Thank you so much Steve for taking the time to leave our Mortgage Advisor Alistair a 5 star rating!
★★★★★ 5/5
TrustpilotHouse sale
Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).
Peter · 9 April 2026
Agent replied · 22 May 2026
We're so pleased you felt supported throughout the sales process Peter! Thank you for taking the time to leave us a lovely review.
★★★★★ 4/5
TrustpilotResponsive and follow things up
Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take ages these days but all the staff at RMS Hexham and Leah in particular were great.
Gillian · 27 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
