Trusted Agent profile · Hexham
★★★★★
671 reviews across 2 platforms
46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Hexham, at 46 Priestpopple, is rated 4.8 out of 5 across 671 reviews on two platforms, including 32 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Hexham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hexham.
Every review we hold for the Hexham office, from every platform, shown as written. First names only.
4/5
TrustpilotRMS were prompt and reliable…
RMS were prompt and reliable when handling enquiries and managing communication with the seller. Also big thanks to Natalie for helping to arrange last minute electrical safety checks.
Dear William, thank you for taking the time to leave a review for RMS Gosforth, specifically Natalie. We really appreciate it and would like to wish you good luck in your new home.
5/5
TrustpilotAlison and the team were knowledgeable…
Alison and the team were knowledgeable and professional throughout and always available to discuss any issues that arose.
We really appreciate you taking the time to leave this review for RMS Whitley Bay Tracey, thank you. We're delighted that you felt supported by our team.
5/5
TrustpilotExcellent service - Blyth RMS
From my very first enquiry to having the keys handed over on a recent investment purchase the staff at RMS Blyth branch have been excellent. A very friendly & professional service throughout the whole buying process, Dawn, Jack and the team have been great. Looking forward to working with them again soon.
Dear Scott, thank you very much for the 5 stars and lovely review for Dawn, Jack and the rest of the team at Blyth. We hope you're very happy in your new home. Thanks again!
5/5
TrustpilotMe and my partner were first time…
Me and my partner were first time buyers and like most we didn’t have a clue where to start, we took the advice from the mortgage broker Alistair Bowman. He made everything so simple and was always reachable. For people panicking about buying a home I cannot recommend him Enough. We started the application on the 28th October and we are getting keys on the 5th February, that’s how quick and easy he made the process.Thank you again Alister and everyone at RMS.
Dear Christopher, thank you so much for leaving such a lovely review for our Mortgage Advisor Alistair. We'd like to wish you good luck in your new home.
5/5
TrustpilotExcellent service with timely…
Excellent service with timely communication and a shared objective of the fastest sale possible! The current situation isn't the most conducive for a positive user experience but Barbara went above and beyond to ensure a really great service. We have used RMS West Denton to buy, sell and rent out properties and each time the experience has been excellent.
Hi Helen, Thanks very much for leaving us a review and for your positive comment about our staff especially Barbara it is really appreciated, Many Thanks.
5/5
TrustpilotGreat Estate Agents!
I have been through numerous commercial estate agents and have struggled. Never had that problem with Rook Matthews Sayer. They are extremely responsive to emails, phone calls and are very meticulous with every detail to ensure that you know exactly what you are getting. Special thanks to Gordon who saw me through the whole process.
Dear Andy, thank you for leaving our commercial team 5 stars and a lovely review. We're so glad you've received great service from the team, specifically Gordon. We hope to be able to assist you again in the future.
5/5
TrustpilotFantastic
Sold my house through the Blyth office. They were fantastic. Everything went to plan, communication was great. The fact they have an office and you can pop in if you have any questions. Would definitely use them again.
Thank you so much Karla for a great review for RMS Blyth, we really appreciate it!
5/5
TrustpilotOutstanding Gosforth branch
Excellent service from all staff at the Gosforth branch. Also a special mention to Neil Walton at the Gosforth branch who has been extremely helpful, responsive and informative. Grateful for his guidance and support.
Dear Murtada, we really appreciate you taking the time to leave this 5 star review for RMS Gosforth and Neil, our in house Mortgage Advisor. Thank you so much.
5/5
TrustpilotFriendly and professional staff
Friendly and professional staff. Swift replies. Great advice. I am very happy with my new premises
Thank you Paula, we are so pleased you have found our team to be friendly and professional. We really appreciate you taking the time to leave this review!
5/5
TrustpilotStaff at Fenham branch are great
Staff at Fenham branch are great - friendly & professional & easy to work with.
Thank you so much Graham, we really appreciate you taking the time to leave this wonderful review for our team in RMS Fenham.
5/5
GoogleThank you to Kate and all the staff at RMS, they have been very knowledgeable, helpful and efficient throughout the process of selling my aunt's house in Acomb.
Dear Susan, thank you so much for taking the time to leave this wonderful review for RMS Hexham and also for choosing RMS to sell your Aunt's house.
5/5
TrustpilotVery professional company
We viewed a house that rook matthews of westdenton had advertised they were very professional they always were very helpful we vied the property a few times without any issues we went ahead and purchased the house and Clare from the westdenton branch was amazing all the way through very well done to her would definitely recommend using this company ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotAmazing team
Amazing team, someone would always be there to help! Dylan and Abbie were wonderful and answered all my questions! Well done Rook Matthews Sayer team!!!!
Thank you so much Roaxne for taking the time to leave this fantastic 5 star review for Dylan in RMS Fenham and Abbie in our Lettings team, we really appreciate it!
5/5
TrustpilotExcellent Communication
Kept me up to date during the process and helped chasing solicitors for documents and progress.
Thanks Tony, we're pleased to know you felt supported by our team throughout the process.
5/5
TrustpilotFANTASTIC
From the initial telephone call to arranging the viewing it has been a smooth and easy process.
We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.
5/5
TrustpilotFantastic guidance and support…
Fantastic guidance and support throughout. Alistair is patient and thorough. Couldn't fault the service, an extremely positive experience. I will continue to use the company for mortgage advising and other related needs.
Thank you so much for taking the time to leave this review for our Mortgage Advisor, Alistair. We really appreciate it!
5/5
TrustpilotThe Staff
The Staff, particularly Natalie was very helpful during the whole process. She was alway available and prompt in her replies. A real asset to RMS.
Dear Adrian, thank you so much for leaving RMS Gosforth a 5 star rating, specifically Natalie. She is indeed an asset to our team and we're very happy that you have given her the praise she deserves.
5/5
TrustpilotVery supportive team
RMS made the experience of selling my home simple and straightforward, they were always very accommodating and supportive throughout the whole process.
1/5
TrustpilotNo communication from anyone
Awful service from the west Denton office. No communication from anyone - still waiting on call backs and contact from anyone, there were several properties I had to continually chase to get a viewing booked in.
Dear Niamh, Thank you for taking the time to share your feedback. We're genuinely sorry to learn that your experience with our West Denton office did not meet your expectations, and we appreciate the opportunity to respond. We would like to clarify a few points mentioned in your review: All four viewings were arranged within a few days of your initial interest however please note that in every case, we must first obtain the vendor’s confirmation and availability before offering viewing times, which can sometimes cause a slight delay in getting back to you. On the day of completion, Claire was in the office and informed you when the keys were available for collection. While the call came later in the afternoon, she did offer to stay beyond closing time if needed. You confirmed this wasn’t necessary, as you had already received a set of keys directly from the seller and were happy to collect the spare key the following day, which you did. Frustratingly, Solicitors do not always notify estate agents immediately once completion has taken place, we must wait for their confirmation before releasing keys to ensure everything has been finalised correctly. In regard to your request for a final viewing prior to completion, unfortunately, due to illness, the follow-up was missed as it had gone directly to a staff member's inbox who was unexpectedly off. We sincerely apologise for that oversight. We regret that your overall impression was not the level of service we strive for and we will take your comments on board as we continue to improve our service. Thank you again for your feedback, and we wish you all the best in your new home.
5/5
TrustpilotExcellent mortgage advisor
After being referred to a mortgage advisor by RMS I was placed into the care of Alistair Bowman and can say it was the most effective decision I made; his service has been only pure quality and would highly recommend to anyone who wants a professional to consult with and produce the best results when securing a mortgage and working through financial matters, excellent service
We're so happy to read of your experience with our Mortgage Advisor Alistair. Thank you so much for highlighting him to us.
5/5
Trustpilot100% recommend
RMS Blyth were the agents acting on the house I’ve just purchased. Dawn was so professional, informative and understanding. Nothing was too much trouble and she was very friendly and supportive throughout the whole process. Wish i’d used them for my sale! Would 100% recommend.
Dear Angela, we're sure Dawn will be thrilled to read this review as she puts a lot of time and effort into her role as sales progressor. It is a job filled with highs and lows and she thoroughly takes it all in her stride with her calm and friendly manner. Thank you for taking the time to leave this lovely review for RMS Blyth and we hope you settle into your new home quickly.
5/5
TrustpilotAlistair Bowman
Alistair Bowman - Mortgage Manager He has been a massive help to us. We couldn’t do anything without Mr Bowman, we went through many struggles with our mortgage and Mr Bowman tried to help in any way possible, always reassuring us and trying his best to overcome the problems we faced. He’s friendly and very understanding to any situation. If you are looking for a mortgage manager we couldn’t recommend Mr Bowman enough. Thank you for all your help.
Thank you so much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotOlder folk go house shopping.
From start to finish nothing was a problem. Despite having one house surveyed and deciding not to purchase it, to finding a second house and completing, it was help all the way.
We really appreciate you taking the time to leave us a great review Mr Sheridan. We're so pleased you felt supported by the team throughout the process of searching for your new home.
5/5
GoogleSelling made easy by the team at Rook Matthews Hexham! Every aspect from the initial valuation to the viewings, then the sale were handled in a professional friendly manner & their knowledge & advice were invaluable. Nothing was too much trouble for Cheryl, Helen & the rest of the team & I wouldn't hesitate to use their services again.
Dear Deborah, we're so glad the ladies at Hexham were able to guide you through your property sale in a smooth and professional manner. We hope to work for you again in the future. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Hexham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hexham.
