Trusted Agent profile · Heswall

Karl Tatler Estate Agents Heswall reviews

★★★★★ Excellent

398 reviews across 3 platforms

23, Pensby Road, Heswall, CH60 7RA

Karl Tatler Estate Agents's office in Heswall, at 23, is rated 4.6 out of 5 across 398 reviews on three platforms, including 274 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

5.0 / 5

274

Reviews on Google

This office

Facebook logo

3.3 / 5

30

Reviews on Facebook

Business-wide

Trustpilot logo

94

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Karl Tatler Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Heswall office, from every platform, shown as written. First names only.

5/5

Google

Would like to thank Dianne for all the excellent care she extended to me during my house sale. Dianne went above and beyond to inform me about the progress of my house sale on a weekly basis she made the process a very good experience

Shirley · 16 April 2025

5/5

Google

Lucie looked after us for the sale and purchase of our properties. Communications where fantastic and she answered all our questions, nothing was too much. Brilliant, excellent and a massive thankyou for all you have done. You made a difficult, stressful time so much easier.

Karl · 16 April 2025

1/5

Trustpilot

Property management for rentals

The rentals/property management of Karl Tatler are utterly useless. Almost redundant in terms of what they offer (especially from taking their premium service). Mistakes drawing up contracts, useless in terms of communication or following up with requests that have been made for tenants/property checks etc. I wouldn’t recommend this service to anyone, they’ve cause more hassle and stress and resulted in the loss of thousands of pounds on my property directly due to their mismanagement.

Liam · 26 October 2025

5/5

Google

In our house sale/purchase process Christine Billington at Karl Tatler has been instrumental in getting us 'over the line'. She was the main person driving matters forward and her advice has been excellent. She has been friendly, patient and firm at the same time. I believe without her advice the whole procedure would have taken longer. Thank you Christine!

Clair · 1 October 2024

5/5

Google

A pleasure to deal with from start to finish. Could not recommend Karl Tatler Estate Agents enough. Thank you Hannah and Rachael for looking after us so well, always helpful, always friendly and always professional. You made the sale process so easy and stress-free.

John · 16 April 2025

5/5

Google

Kerry Griffiths was super from start to finish on this grinding 7 month sale. The solicitors failed to communicate to each other on numerous occasions and without Kerry managing the process I think this sale would not have completed. Thank you again Kerry .

Ian · 6 April 2025

5/5

Trustpilot

Great support to easy a stressful process

I worked with Sarah on our recent purchase of a property through Karl Tatler - there were a few challenges along the way as the solicitors raised questions and Sarah was there every step of the way, liaising with the vendor and my self to ensure that extra level of communication that you need in a purchase sometimes - thank you :)

Vicki · 1 July 2024

5/5

Google

I got the keys to my house onTuesday. I want to thank you for such great service. You were a lot more helpful than even my own solicitor. Helped me with any queries and kept me informed and up to date throughout the whole process. Thank you.

Chris · 18 June 2023

Agent replied · 17 June 2024

Hi Chris, thank you so much for the review and a huge congratulation on completing on your new home!

5/5

Google

Fabulous service from start to finish, really helpful friendly staff nothing is too much trouble. I was kept up to date every step of the way, can’t praise them enough especially Hannah and Kerry. I would 100% recommend Karl Tattler and Team.

Alison · 16 April 2025

5/5

Google

Sarah was great keeping me up to date throughout the process, liasing with my solicitor for me taking some of the pressure off me. Always got back to you if you left a message, couldn't fault the process with her

Sarah · 20 November 2023

Agent replied · 17 June 2024

Hi Sarah, a huge thank you for taking the time to leave us a review!

5/5

Google

This review is in respect of the sale progression team in particular Christine. All aspects of the sale were dealt with swiftly and with professionalism and we were kept fully informed. Our experience of using Karl Tatler’s has been excellent and we would highly recommend. A+++++

Alison · 18 June 2023

Agent replied · 17 June 2024

Amazing news Alison! Thank you so much for taking the time to share your experience with us.

5/5

Google

The fact that it has taken me so long to leave this review has nothing to do with our dealings with Karl Tatler and everything to do with my own lack of organisation. We bought through Karl Tatler and were involved in what can only be described as the chain from hell. It was a diabolical six month process that involved a selection of truly awful estate agents, (including ours), useless solictors and endless delays. I want to single out Lucie Smith in particular as she was one of the only calm voices throughout the process. Lucie basically took it on herself to get the deal over the line, organising and cajoling the other agents and vendors to get it done. She did this with good humour and always kept us in the loop. If it wasn't for her, we may well have gone insane. If we ever move (which I'm sincerely hoping we do not have to endure again) we would use Karl Tatler in a heartbeat and that is down to Lucie, so thanks again!

Stu · 29 July 2025

5/5

Google

We were very satisfied by the help we received with our purchase. We were helped by Christine and she was easy to contact and responded to enquiries promptly. She was very helpful in liaising between the different solicitors and resolving issues.

RJB · 21 October 2023

Agent replied · 17 June 2024

Hi RJB, thank you for taking the time to leave us a review. We are very pleased that Christine and our Sale Progression team could guide you through the final stages of the process.

5/5

Google

Purchased our house through Karl Tattler. Cannot thank Louise from the sales progression team enough! She was amazing at updating all parties and ensuring everything was done as quickly as possible! Always very friendly on the phone and super responsive to enquiries!

Laura · 21 September 2023

Agent replied · 17 June 2024

Hi Laura, thanks for the feedback! We really appreciate you taking the time to leave a review.

5/5

Google

The salsas progression team (especially Louise) was really helpful during our move. If we had any queries these were acted upon straight away. Louise was often ringing us to keep us updated and finding out information for us. Thanks for your help in our move

Hannah · 18 June 2023

Agent replied · 17 June 2024

Hi Hannah! Thank you so much for the lovely feedback!

5/5

Trustpilot

Excellent Service

Jenna at Karl Tatler was very friendly and helpful. She helped guide us through the process seamlessly. She answered all of our queries, and was always on hand to make the process as quick and easy as possible.

Cameron · 15 July 2026

5/5

Google

Fantastic service from the KT team, in particular Kerry who has been outstanding throughout doing all the chasing and keeping me updated! This is my third time moving and this has been the fastest and by far the best service.

Andrew · 16 April 2025

5/5

Google

Staff were brilliant, from start to finish. There was always someone at the end of the phone if I had any questions about selling our property. Would definitely use them again. Carla and her team can't thank you enough. X

Janet · 16 April 2025

5/5

Google

We were allocated Lucie Smith as our progression offer for a property transaction through Karl Tattler. From the outset, we knew we were in safe hands. Lucie worked tirelessly from start to finish to ensure everything ran as quickly and as smoothly as possible and kept in touch with us at every stage of the transaction. I could not recommend her services enough! Thanks Lucie 🏡

Holl · 18 February 2024

1/5

Trustpilot

Very poor experience

Very poor experience. Don't be tempted by the higher valuation. We were oversold and they certainly underdelivered. A total lack of focus on sales progression and we walked away after the second sale fell through - a wasted 6+ months. Fortunately we had a much better experience with another local agent and completed in 9 weeks

Anon · 18 February 2026

5/5

Google

I recently purchased my first house with Karl Tatler and my sales progressor, Karen, was very helpful throughout the entire process. Karen was quick to respond to any queries I had and was always providing regular updates. Couldn’t fault her! Thank you

Ross · 18 June 2023

Agent replied · 17 June 2024

Hi Ross! Thank you so much for taking the time to share your experience with us. We are very lucky to have Karen as part of our amazing Sales Progression team.

5/5

Google

Just completed a house sale handled by Rachel at Karl Tatler. We were kept fully informed at every stage and Rachel was extremely helpful and prompt sorting queries as they arose. Would definitely recommend this Estate Agents.

Elizabeth · 16 April 2025

5/5

Google

I can honestly say that Sarah has been a pleasure throughout the whole purchasing experience. Sarah has been courteous friendly but always maintaining professionalism. Thank you so much for all of her help..

Karen · 26 May 2025

5/5

Google

From start to finish Kerry was amazing her standards of customer service she is one on her own always kept me updated always returned my calls answered my emails and even when the solicitors where driving me up the wall she stepped in every time to sort things out, thank you for being you.

Mandy · 6 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Karl Tatler Estate Agents's Google reviews

Questions about Karl Tatler Estate Agents Heswall

How many reviews does Karl Tatler Estate Agents Heswall have?

Karl Tatler Estate Agents's Heswall office has 398 reviews across three platforms: 274 on Google, 30 on Facebook (across the whole business), 94 on Trustpilot (across the whole business).

What is Karl Tatler Estate Agents Heswall's rating?

Karl Tatler Estate Agents Heswall is rated 4.6 out of 5 across all 398 reviews, and 5.0 out of 5 on Google from 274 reviews.

Has Karl Tatler Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Karl Tatler Estate Agents, Heswall won Trusted Agent.

Where is Karl Tatler Estate Agents's Heswall office?

Karl Tatler Estate Agents Heswall, 23, Pensby Road, Heswall, CH60 7RA.

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