Trusted Agent profile · Hertfordshire
★★★★★
399 reviews across 2 platforms
41 High Street, Tring, Hertfordshire, HP23 5AB
Brown and Merry's office in Hertfordshire, at 41 High Street, is rated 4.3 out of 5 across 399 reviews on two platforms, including 268 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing customer service
Booked a second viewing last minute at a property we have agreed to purchase in Aylesbury. William, who accompanied us for the first viewing and has been good with communicating, came at half 5 (after he had finished) for an agreed 15 min slot. However he stayed for 45 mins with us and it was extremely helpful and beneficial.
5/5
GoogleHaving moved from our family home after 25 years and in the meantime looking for a temporary home Emily, from Brown & Merry, was the breathe of fresh air we needed during such a stressful time. She was always there for us answering all our queries with such a positive and informative manner. She gave us such confidence and made everything run smoothly and efficiently - and found us our lovely rental right in the middle of Tring.
1/5
TrustpilotHemel branch
List bait properties that are no longer available and continually fail to return calls over a number of weeks, despite multiple commitments 'to come right back' when followed up. The Dfferent excuses provided each time. Serious question marks re: the ethics of this place, and that's before we get on to their complete lack of basic professionalism. As a buyer I would not consider buying anywhere listed by this lot, even if I really liked the place... plenty of other professional outfits that do manage basic things like returning calls etc out there. Potential buyers and sellers beware. AVOID.
5/5
TrustpilotVery happy
We sold our house in MK via Brown and Merry in Newport Pagnell. They offered us a good deal and got the property sold for the full asking price within a few days. We had been with an online estate agent and had to use their solicitors and after 12 weeks the sale fell though because of the solicitors were rubbish. So we were very worried about the whole process starting again. These worried proved unfounded. We are in the process of buying another house and happen to be buying a house with the same company Jones and Chapman in Wallasey. Although It is too early to rate them so far so good. Both have been very helpful and allowed us to submit our ID at the MK branch to save us a long drive.
2/5
TrustpilotLeighton Buzzard branch
The Leighton Buzzard branch of Brown and Merry's is shockingly bad. The staff take days to respond to emails and then only give one sentence responses when they do and ignore half of your queries. They never return calls when the say they will. Then when you call them they are usually busy or away from their desk. If you finally get hold of them they say they'll do something for you then never follow up phone calls with any action or email confirmation or information they promised they would send over to you like links, numbers, documents etc. It feels like banging your head against a wall. They make doing their own job seem like they're doing you a huge favour and that is never a good thing. Just don't go there.
5/5
GoogleExcellent experience with our purchase through Brown & Merry Tring. Charlotte was helpful, organised and responsive from start to finish. Thanks everyone!
5/5
GoogleFriendly, reliable and professional estate agents. Really felt as though they were helping us and thanks to them and especially Marcus Langton we have found our ideal family home!!
5/5
TrustpilotMortgage service
I cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.
5/5
GoogleBrown & Merry have been brilliant at offering us the most fantastic support; helping us to navigate through the process of letting our family home. Emily and Ellie have been an absolute delight to speak to, super helpful, friendly and always willing to go the extra mile to help. Thank you
5/5
TrustpilotNadya in Brown and Merry Watford branch
I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!
5/5
GoogleEmily was amazing in helping us move in such a short timeframe. The whole process was made so easy for us, it was seemless. Great, professional service!
5/5
GoogleWe had a very smooth moving-in process as tenants with Brown & Merry. Joanne and Olivia shared everything we needed to know well in advance and were a pleasure to speak to about any issues, including going out of their way to ensure our front door was kept clear for our arrival in a packed Luton! Thanks for your help
1/5
TrustpilotMK branch are the worst.
MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.
5/5
GoogleBrown & Merry in Tring have been excellent. Marcus was great to work with, with Yvonne always keeping us up-to-date with the process. Highly recommend them!
5/5
TrustpilotBrown and Merry Aylesbury
Brown and Merry AylesburyVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially couldve collapsed so massive thank you.Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.
1/5
TrustpilotCouldn't get anything right no matter…
Couldn't get anything right no matter how patient we were and they couldn't care less. Wasted three weeks for nothing and the manager couldn't even be bothered to reply to my emails or make amends in person when i went to get my key back. Don't remember the last time i've left a review like this. Clearly so much work on they dont have to care about their clients.Hemel Hempstead Branch
5/5
GoogleBrown & Merry Tring team have been great. They regularly rang to update me on the latest conversations between the solicitors, ( who told us very little). They worked their magic to organise 9 viewings over a weekend with only 2 days notice. They have worked hard for both us as a seller and also the buyer. I would certainly recommend this super team to help you find or sell a property. Thanks.
5/5
TrustpilotBrown & Merry Watford - Fantastic
James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly
5/5
TrustpilotBerkhamsted 5*
The team at Berkhamsted provided a tramendous service from start to finish. We bought and then sold the house through Brown & Mary. Amir and Lucy are a fantastic team
1/5
TrustpilotVery unprofessional
Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
GoogleI would just like to thank all the team at Brown and Merry Tring for making my house sale and purchase such a pleasurable experience .Also making good advice on a choice of solicitors Matthew Waite.Thanks once again to all the Team.
5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
1/5
TrustpilotAVOID AT ALL COSTS!!!
MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown and Merry's Hertfordshire office has 399 reviews across two platforms: 268 on Google, 131 on Trustpilot (across the whole business).
Brown and Merry Hertfordshire is rated 4.3 out of 5 across all 399 reviews, and 4.9 out of 5 on Google from 268 reviews.
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
Brown and Merry Hertfordshire, 41 High Street, Tring, Hertfordshire, HP23 5AB.
