Trusted Agent profile · Tring
★★★★★
432 reviews across 2 platforms
41 High Street, Tring, HP23 5AB
Brown and Merry's office in Tring, at 41 High Street, is rated 4.4 out of 5 across 432 reviews on two platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tring office, from every platform, shown as written. First names only.
5/5
TrustpilotBrown & Merry Watford - Fantastic
James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly
5/5
TrustpilotBerkhamsted 5*
The team at Berkhamsted provided a tramendous service from start to finish. We bought and then sold the house through Brown & Mary. Amir and Lucy are a fantastic team
1/5
TrustpilotVery unprofessional
Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
GoogleI would just like to thank all the team at Brown and Merry Tring for making my house sale and purchase such a pleasurable experience .Also making good advice on a choice of solicitors Matthew Waite.Thanks once again to all the Team.
5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
1/5
TrustpilotAVOID AT ALL COSTS!!!
MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!
5/5
TrustpilotSophie Terry
Sophie Terry, Aylesbury branch, what a gem of a person. Amazing personality. Very thorough, yet very positive. First class. Just amazing. I will recommend you speak to Sophie Terry if you need a property in and around Aylesbury. She showed us two flats and both were just the perfect fit for the family. Can't praise her enough. Thank you for being just an amazing personality.
5/5
GoogleReally impressed with the service I received from the Letting agents at Brown and Merry. They were very efficient from the beginning and found me a tenant within a matter of days. I have dealt with several agents as a Landlord and I would definitely recommend using them.
1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
5/5
GoogleThe team at Brown & Merry have been fantastic. Having dealt with them for many years, they have been consistent, reliable and responsive, as always. Charlotte, Yvonne & Jamie have been particularly efficient throughout the last transaction. Thank you.
5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
1/5
GoogleBrown and merry recently let me barn. I had a few problems and they sorted everything out. Wonderful service would definitely use them again. Friendly and responsive team. Brilliant.
4/5
GoogleInitially I had to do a lot of chasing to get our house purchase completed before christmas and was promised various times that an agent would call back with updates and never did. However, eventually I got in touch with Yvonne who was wonderful and worked really hard to get it all tied up. Thank you!
5/5
GoogleVery happy with the service from Emily at Brown and Merry in Tring. Emily quickly found great tenants for my house. She was always friendly and made me feel relaxed during a stressful time. I felt I could trust Emily and I liked that she kept me updated and used her initiative if for some reason she could not get hold of me.
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
GoogleReally impressed with the service I received from the Letting agents at Brown and Merry. They were very efficient from the beginning and found me a tenant within a matter of days. I have dealt with several agents as a Landlord and I would definitely recommend using them.
5/5
GoogleI am really impressed by the lettings team at Brown and Merry in Tring. They made all the arrangements to let my house and continue to act as the agent. They are very professional and any queries or issues are dealt with very promptly and courteously. I am happy to recommend them without reservation.PositiveResponsiveness, Professionalism
5/5
TrustpilotThe lettings team at Tring
The lettings team at Tring, Joanne, Ellie and Emily, have again been brilliant in finding good tenants in record time once my rental flat became vacant. They never fail.
5/5
GoogleThe whole Brown and Merry Team have been exceptional for us. From the moment we engaged with Tom we felt confident in our estate agent and knew the team would look after us through each stage. Highly recommend and best Estate agents in Tring!
1/5
TrustpilotThey really should rename the company…
They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
5/5
GoogleDealing with Emily on our first rental experience was fantastic. She not only promoted the property to the best of its potential, getting a tenant in quickly that ticked all the boxes, but the whole process was made simple and easy to understand. I would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
