Trusted Agent profile · Tring
★★★★★
433 reviews across 2 platforms
41 High Street, Tring, HP23 5AB
Brown and Merry's office in Tring, at 41 High Street, is rated 4.4 out of 5 across 433 reviews on two platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tring office, from every platform, shown as written. First names only.
5/5
GoogleChristian Grey at head office is first class. Great approach 👍 …
Thank you for your thoughtful 5* review Reeves! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery impressed with Ellie, Emily Jo and the team at Brown & Merry in Tring. Very professional, efficient and approachable. Highly recommend!
Rich Dilley thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you to Matthew Bowen and the team…
Thank you to Matthew Bowen and the team at Aylesbury branch for their recent help on my purchase. Matt kept me informed of changes and progress along the way ensuring that all went well!
5/5
GoogleEmily was brilliant helping me and my boyfriend to move into our new rental property. Emily is very informative and was quick to respond to any of our queries. Overall very positive experience!PositiveProfessionalism
5/5
GoogleThe lettings team are always really helpful and flexible when letting my property.
Thank you Ann for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can't recommend Gemma Bryant enough when doing your mortgage goes above and beyond.
1/5
TrustpilotSOLD MY DETAILS ON...
We asked someone from Brown and Merry to come value our house with the possibility of putting it up for sale with them. We decided on another agent in the end but since giving my name, mobile number and address to Brown and Merry, I've had calls, texts and post through from haart estate agent who admitted on the phone to buying my details off another agent ( it can only be Brown and Merry as the agent we went with only had my husband's details). They've also sold my info to one of these house buying companies who text me constantly! I'm pretty sure that's a GDPR breach. AVOID CONTACTING!!
1/5
GoogleAwful as a letting service, if you want to rent a property. When you are viewing a property, you are subtly vetted. Brown & Merry Tring do not use a first offer in policy, customers are shown properties in blocks, then they just decline the prospective renters who they deem unsuitable from the very limited information that they gleam during your viewing. A total waste of time, two visits to Tring to arrange & see the property & the long wait for an answer. Avoid.NegativeResponsiveness, Professionalism
5/5
GoogleFinding a new place to live during the current pandemic and personal life situation was proving to a challenge. However in finding somewhere in the area I was extremely grateful to Giverny in getting me sorted out. From showing me around the property, getting through all the paperwork and certain obstacles that were thrown in the way & finally getting the keys to the door. With her personal and professional working manner which made the experience easier and reassuring I am happy I am now moved in and settled. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleMy partner and I just bought our first house and are really pleased with Brown and Merry Tring. They were so professional when showing us the property, ensuring we were safe and covid rules were being adhered to. In particular, Charlotte who showed us the property and saw us from offer to completion was professional, friendly and supported us throughout, taking calls, answering our emails very promptly, and working with the seller to ensure everything was just right by the time we completed. She went above and beyond to make the process as positive as possible in this strange time! We moved in around a week ago and are really happy.
5/5
GoogleWe had a positive experience renting a property with Ellie from Brown and Merry. Really responsive to emails and queries, and helped us move very quickly.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing experience start to finish! Got our property on the market really quickly and sold much quicker than expected. Amazing service and always at the other end of the phone.
5/5
GoogleLovely team, especially Jamie, Charlotte & Marcus. Carefully guided the whole process from listing to selling and final exchange of contracts professionally. Thank you.PositiveProfessionalism
5/5
GoogleFirst class. The team are fantastic. I would recommend them time after time.
Thanks for the wonderful 5* review and recommendation Liz! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotNewport Pagnell branch
Matt and Rich were both fantastic when we sold our house in Astwood. We achieved over and above the asking price due to their dedication and hard work. A pleasure to do business with them.
5/5
GoogleGiverny and Jo were extremely helpful with moving myself and my boyfriend into our rental property. Giverny managed to book us in for a viewing really quickly and even with a tight deadline for us to move in she made sure everything was in place for us. Any questions we had were always responded to very quickly and the whole experience was made easy and stress free. We will definitely be recommending them to people we know.PositiveResponsiveness, Professionalism
5/5
GoogleI am currently purchasing a property through Brown and Merry estate agents, and my experience so far has been very good.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDO NOT RENT FROM THEM! Leighton buzzard brown and merry.
WORST LETTING AGENT I HAVE EVER BEEN WITH! if you wanna rent then rent from watsons! First off lets start with the letting agent who had no clue how to do her job! We gave her all the information she needed she also wrote it down my partner told her he had a CCJ but then the next day after we had agreed to let a house from them she had no clue about the CCJ or that my partner had a job! Which she also wrote down! She said she had to get the landlord to do something with insurance and that i had to go to the council to get something that was completely irrelevant! She also told us the tenancy would be a month to month tenancy then on the day we signed it changed to a 6 month tenancy she also couldn't remember how much the rent or deposit was! So we moved in and the washing machine that she said they had removed from the property was still there! So we had to move it out but wait that wasn't all it was filled with dirty, disgusting smelly water that flooded the kitchen the whole back wall was also covered in mould! Anyway the washing machine was sat outside in the back garden ( this was a communal garden) the washing machine blocked our neighbours bins because there was no were else to put it but we were told that the washing machine would be picked up by the weekend so the weekend come and went and guess what the washing machine was still there and after a number of phone calls, texts and emails over the week someone actually got back to us it would be picked up in a few days but oh no wait it sat there for another month! Moving on when we moved in there was no hot water or heating it took them over a week and a half to get that sorted! The house was completely dirty when we moved in! The toliet seat had wee all over it! I mean what the hell! LOOK AFTER YOUR TENANTS! The walls were completely dirty also. This place hadn't been decorated in years! So moving on a few months we get a letter through the door saying we haven't paid our rent! Wait what really? So I doubled checked my bank statement and guess what the rent had gone out to them just like it had done the past 2 times! For some reason they couldn't track our rent down! After a number of visits to my bank and a number of statements later to prove that I had payed the rent they somehow found it! Strange right? Then another month later it happend again! Tell me how do you lose rent?? Anyway no more problems after that so we come to the end of our tenancy because we found a much better and bigger place, 2 weeks before we moved out the heating and hot water just stoped working this never got sorted they left me my boyfriend and 3 kids without. So we moved out and cleaned the house it was better than when we moved in. But no the landlord who left the house dirty when we moved in said it wasn't cleaned and tried to charge us for cleaning! That didn't work it also took upto 6 months to get the rent and deposit they owed us back. This was 6 months of calls and emails half of which were ignored! They also moved people in when we still had the tenancy with them I was shocked to learn of this when I went to my home and saw people moving in! They also never asked for the keys back! And my god the amount of letting agent people who come and went from that place was unbelievable! 7 people! And all of them had no clue how to do there job! Worst ever please take your money someone else like Watson! I was with watsons for nearly 5 years and they were brilliant!!
5/5
GoogleBrown and Merry staff in Tring seemed particularly interested to respond to what we were looking for. Charlotte Perry in particular took time to show us houses and quickly understood what we were looking for and was helpful as a negotiator with the sellers. She is very mannerly and good company too. We send our thanks to her and Brown and Merry now that we are settled in Tring.
5/5
TrustpilotExcellent Service from Hemel Hempstead
I don't usually write a review but I thought that my experience with the Hemel Hempstead branch deserved one. I was dealing with Tom Fitzgerald who shown such professionalism throughout. He made the whole process of buying a house so easy for us, calling both parties and giving us updates all the time was incredible, very humble, good attitude towards people, brilliant personality ,knows his job very well, in all, we were able to exchange and complete very early than the usual 3 - 4 months even during the lock down because of his hard work, very well done Tom and thank you very much for helping us to buy our house which we are so much in love with, please don't let this end here, keep it up.
2/5
TrustpilotDo not bother booking lettings…
Do not bother booking lettings insurance with them. It is a total nightmare to cancel and they will send you on a wild goose chase to do so. I called insurance directly, they said speak to lettings, they eventually got back to me and gave me an email to cancel with. They responded saying speak to insurance company. Seriously? Full circle. Do yourself a favour and book it yourself.
1/5
GoogleThey’ll take a deposit and not help you to find a property. I’ve lost £350 with them and they did not refund after not finding the right property. Keep away from this scammers Ellie and Emily will promise you a home and then take you money and ignore you. Such a shame, playing with this sensitive matters.
5/5
GoogleEllie McKeown was amazing. She went above and beyond, all hours of the day. Secured a same day viewing. Kept me informed throughout the process. Really speedy replies to all my messages. Felt really comfortable and really glad we had her throughout. Made the whole process a lot less stressful. Couldn’t ask for anything more! :)
5/5
GoogleBrown and Merry in Tring have been the perfect agents. Thomas headed the sales team and with Charlotte found our purchasers in a day.Thomas saw the sale through to completion with Yvonne’s help. We also used their rental department headed by Emily who were extremely helpful and found us a place to live. Thank you all
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Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
