Brown and Merry Tring reviews

★★★★★ 5/5

Google

My family have been using Brown & Merry since before Google reviews even existed, my parents first worked with them back in the late 80s when they helped them move into our home on Mill View Road. Now, decades later, I’ve come back to them to start a new chapter and sell that same property, and the experience has been just as excellent as ever. A special mention to Jamie, Zack and Amir, who have all been fantastic throughout the process, quick, clear, supportive, and genuinely easy to work with. The sale is moving fast, and I’m really pleased with how smoothly everything has gone. I’m now looking forward to the next steps in leaving the property, and I’m grateful to have Brown & Merry guiding the process once again. Highly recommended.

Ace · 11 September 2026

★★★★★ 5/5

Google

We had such a great experience with Henry Smith! He was super lovely, really informative, and honestly incredible from start to finish. He kept everything clear and easy to understand, and was always there if we had questions. Thanks to Henry, we’ve now signed our tenancy agreement for the most perfect home for our young family, which we’re so excited about. As it was our first move (and with a toddler!), we were expecting it to be quite stressful, but he made the whole process feel so smooth and manageable. Lucy and Jo were just as amazing - the whole team made us feel really supported throughout. We’re so grateful for all their help and dedication - we really couldn’t be more thankful. We’d absolutely recommend using Brown & Merry to anyone looking for a new property, especially if you get the chance to work with Henry and his team!

Katy · 11 May 2026

★★★★★ 5/5

Google

​I had an incredible experience renting through Brown and Merry! Henry Smith was exceptional from start to finish, he listened to what I needed and helped me land a truly wonderful place to live. What stood out the most was the support beyond just signing the lease: Henry and the team made setting up utilities and sorting out move-in completely stress-free. Highly recommended!

Ashish · 11 September 2026

★★★★★ 5/5

Google

From the moment Brown and Merry took on selling our property and helping us find a new property, they have been first class. We were with another agent previously but swapped to Brown and Merry as we felt little progress was being made with our property having been for sale for nearly 2 years. Despite some challenges along the way due to someone pulling out, Zack and Jamie kept persevering and communicated brilliantly throughout. Whenever we wanted to view a property, they were always quick to organise and every time someone viewed ours, they managed it professionally, even checking in on our dog when we were out. Particular thanks to Zack and Jamie who we worked closely with; two warm, friendly and hard working members of staff who are an absolute asset to Brown and Merry. Genuine thanks to them and all others involved for helping us get the move sorted! If we move again in the future, we will be 100% coming back to you!

Paul · 19 March 2026

★★★★★ 5/5

Google

Well what can we say, it’s been an absolute pleasure dealing with Henry at Brown&Merry Tring. He has been great in helping us secure our rental house, we are over the moon with his customer service, he always responds to emails and phone calls promptly. He went above and beyond for us and we couldn’t be happier, he is a great asset to your team And we will definitely be coming back weather it’s for another rental or to buy are first home. Many thanks From Adrian Hannah and little Gracie-mae

Adrian · 16 February 2026

★★★★★ 5/5

Google

Brown and Merry Tring have provided a fantastic service. Zack has been attentive and quick to respond to all emails and phone calls, as well as making himself available for me to visit the property again after my offer was accepted. Philippa has played a key role in getting the sale progressed and to be honest I’m not sure what I would have done without her support! Thank you to Brown and Merry for helping me make this move happen.

Maddie · 11 February 2026

★★★★★ 5/5

Trustpilot

I cannot express how professional Brown…

I cannot express how professional Brown and Merry at Tring are . I’ve just recently rented my property out with them . As I’ve never done this before Jo, Henry, and Lucy were all outstanding ! Informative , professional, helpful and always ready to take my calls when I needed help and advice. The whole process was quick and seamless. Highly recommend and cannot thank them enough Thank you so much to Jo and her team.

JUDE · 30 September 2026

★★★★★ 5/5

Google

All of the staff at Brown and Merry in Tring have been amazing. I was unsure which direction I was going in terms of buying or renting and they remained patient and helpful throughout. Special mention to Vickie, who went the extra mile and beyond to try and secure a rental that I was really interested in. I wouldn't hesitate to recommend this team for anyone looking for a property in the area

Paul · 16 February 2026

★★★★★ 5/5

Trustpilot

Aylesbury branch

Cannot speak highly enough of Jodie at the Aylesbury branch. Was recently relocating back to Aylesbury for work and looking for a good rental property, and Jodie was absolutely amazing in organising online viewings and sorting all the necessary paperwork for me. Every time there was a problem she was there to help and support. Have dealt with many of the local agents in the past, and Brown & Merry are by far the best, 100% would recommend.

David · 18 August 2026

★★★★★ 5/5

Google

Lucy in the Brown & Merry Tring lettings team (also including Henry and Jo) provided faultless customer service at a time when this move was more important and challenging than expected. Her responsiveness, willingness to help and all round service was amazing and massively appreciated. Huge thanks to Lucy & team!

Martino · 11 July 2026

★★★★★ 5/5

Google

We had the pleasure of dealing with Vickie at the Tring branch. What a lovely person she was to deal with. Our move was not an easy one, but Vickie was a real star. She held our hand through the whole process and went out of her way to keep us informed, even out of hours. I highly recommend Brown and Merry, and Vickie who is an asset to them.

Charlie · 11 February 2026

★★★★★ 5/5

Google

We had such a great experience with Brown & Merry! From the very start, Jo, Vickie, and Henry were friendly, patient, and incredibly supportive. Having just relocated to the UK after living abroad with no credit history, we were a bit nervous about how everything would work, but they guided us through every step and found a solution that worked perfectly. What we thought would be a stressful process turned out to be smooth and straightforward, all thanks to their help. We’re so grateful for their kindness and professionalism, and couldn’t be happier in our new home. We would highly recommend the team at Brown & Merry!

Lorraine · 11 November 2025

★★★★★ 5/5

Google

Wanted to say a huge thank you to Henry Smith for helping us secure our dream rental home! When I fell in love with a rental online that had no viewing slots left, he took the time to move things around and find a way to squeeze us in which I am so grateful for. He stayed patient and friendly (even when I called the office for the 100th time asking for updates) and he helped organise a meet-and-greet so we could introduce our dog to the landlord. Renting with a dog is never easy and this was a great idea to help show her nature and temperament. I would definitely recommend Henry and can't thank him enough for championing us throughout this process!

Natasha · 11 October 2025

★★★★★ 5/5

Google

A big thank you to Henry Smith, Joanne Wallis, and the team at Brown & Merry - Tring for helping me rent out my property. Both Henry and Joanne were friendly, knowledgeable, and always quick to respond to any questions I had. The whole process was smooth and well managed, which gave me real peace of mind. I wouldn’t hesitate to use them again.

Sai · 11 February 2026

★★★★★ 5/5

Google

Lucy offered me a superb service from start to finish. Quick to respond to any questions I had, and was professional throughout. The whole team, including Joanne and Henry were also superb. Highly recommend Brown and Merry.

Chris · 11 August 2026

★★★★★ 5/5

Google

Excellent service from Zach and the team at Brown and Merry! Having struggled to get viewings from another agent, Zach found us a buyer within two days! Would highly recommend to anyone selling in the Tring area.

Charlotte · 11 August 2026

★★★★★ 1/5

Google

Very disappointing experience with Amir, the branch manager. We viewed a property earlier this week which we really liked. Zac showed us around and was genuinely lovely, professional and helpful. After the viewing, Amir called us and we explained that we were very interested. The property had recently been reduced to offers over £400,000, and Amir advised that the seller was motivated, so we put forward an offer of £390,000. When this was rejected, rather than discussing whether we could increase our offer and finding out where the seller wanted to be, Amir immediately suggested he could find us something else. After asking further questions, we were told the seller wanted around £400,000, so we asked whether £400,000 would be likely to secure it. We were then told after a later conversation the seller had changed his position and now wanted £410,000. As we were serious about the property, we went into the office to speak to Amir directly. We asked how motivated the seller actually was and were told he was happy to sell now or next year. We questioned why the property had already been reduced after only around six weeks on the market if that was the case, but felt the answers we received were unclear and that responsibility was repeatedly being placed on the seller. We then asked a straightforward question: if we offered £410,000, would the property be taken off the market? At this point, Amir said he would need proof of funds and AML information. This wasn't an issue, but we were surprised this was only being requested after two previous offers. We were told it was something he personally required to make the offer as strong as possible. We simply asked Amir to speak to the seller first and confirm whether £410,000 was actually a figure they would accept before we contacted our mortgage adviser and provided everything requested. He agreed to do this and said he would call us back. When he called, he again asked for the documentation. When we asked whether he had actually spoken to the seller about our question, he initially said no and then changed his answer to say that he had. Shortly afterwards, we were told that even at £410,000 the seller would only take the property off the market once a survey had been completed. This left us feeling very uncomfortable about the transparency of the process and whether our offer and questions had actually been presented to the seller in the first place. We were also asked a few times from the beginning whether we would use Brown & Merry's mortgage adviser, despite making it very clear that we already had a family friend dealing with our mortgage. We have since become aware of wider concerns around conditional selling within the industry, which made the repeated questioning particularly uncomfortable. We cannot say what was happening in this particular case, but it certainly left us questioning the process. We completely understand that sellers can change their minds and that agents have procedures they need to follow. However, as buyers, we felt the goalposts continually moved, information was not communicated clearly, and we were left wasting time pursuing offers without knowing where the seller actually stood. It's a real shame because we genuinely liked the property and were serious buyers. We would have liked to feel that the agent was facilitating an honest negotiation between us and the seller, rather than feeling that we were constantly being given different information. After this experience, we would unfortunately not feel comfortable using Brown & Merry again. The one positive was Zac, who was genuinely lovely, professional and a credit to the company.

Lauren · 11 September 2026

★★★★★ 5/5

Google

Excellent service from start to finish! I had a really positive experience with Brown & Merry Estate Agents in Tring. The staff were friendly, professional and very helpful throughout the whole process. They were easy to communicate with, listened to what I was looking for and made everything straightforward and stress-free. I really appreciated their honesty and excellent customer service. I would definitely recommend Brown & Merry to anyone looking for a reliable and professional estate agent. Thank you for all your help!

Ylli · 11 September 2026

★★★★★ 5/5

Google

I had an outstanding experience with my lettings agent, Vickie. She was incredibly professional, friendly, and attentive from start to finish. Truly one of the best agents I’ve ever met. She went above and beyond to help with my rental, and I’ll forever be grateful for her dedication and support. I highly recommend Vickie to anyone looking for exceptional service…she is absolutely amazing. 🤩

Amy · 11 January 2026

★★★★★ 5/5

Google

I used Brown & Merry to move into a lovely flat recently. Henry was great, and he made the process as smooth and easy as it could be. Would definitely recommend!

Tom · 11 September 2026

★★★★★ 5/5

Google

Highly recommend Vicki! Vicki was absolutely brilliant from start to finish. She was incredibly knowledgeable about the property and the area, answered all my questions thoroughly, and made the whole viewing experience so comfortable and stress-free. Her professionalism and genuine helpfulness really stood out. If you’re looking for a rental, ask for Vicki - you won’t be disappointed!

Rachel · 16 February 2026

★★★★★ 1/5

Trustpilot

Unexpected Charges and Poor Transparency

I used this company to manage my property in Hemel Hempstead. At the beginning, Stephen and Elliot were very convincing, but they did not clearly explain that there would be additional charges on top of the monthly management fee. After one year, I agreed a rent increase directly with the tenant and simply asked them to update the contract. For this, they charged me £300, even though it only involved changing a single number. When I saw this charge, I gave notice to terminate their management service, which unfortunately requires a six-month notice period. When I informed them of my intention to cancel, they first offered to reduce the £300 fee to £200, and then to waive it entirely, on the condition that I did not terminate the contract. This suggests that even they recognized the fee was not justified. During those six months, they charged me for as many items as possible. For example, they charged £60 for deposit protection, even though the deposit is held by a third-party scheme. Then, the following month, they charged £102 for an Income & Expenditure Statement, which added little to no value. In a very short period, they charged an additional £462 on top of the £100 monthly management fee. If you are a landlord in Hemel Hempstead, I would strongly advise you to review all terms carefully and be cautious about potential extra charges.

Yusuf · 6 May 2026

★★★★★ 5/5

Google

The best agents I have had the pleasure of dealing with, Lucy and Joanne were so helpful and efficient in handling our move. We would highly recommend them and rank them as no.1 from all the agencies we have dealt with.

Faiz · 11 June 2026

★★★★★ 5/5

Google

Highly recommend Lucy! She managed our tenant onboarding process, from property preparation to securing new tenants and was consistently responsive and supportive. A reliable and customer‑focused agent.

Trish · 11 August 2026