Brown and Merry Tring reviews

★★★★★ 5/5

Google

I am very pleased and happy to have met Sylvie in dealing with the sale of my property, Frog and Nightgown. She has reassured me about about points I did not know and makes me feel at ease, all delivered with a lovely smile. (Jill Burchett) Our experience with Brown and Merry has exceeded expectations. Sylvie has handled everything absolutely impeccably for Mum during the market and sale process of her house. She has kept us informed at every stage and always considered Mum’s interest. Sylvie, and Brown and Merry, have been a pleasure to deal with. (Jeremy Ward)

Jeremy · 10 January 2020

★★★★★ 5/5

Trustpilot

A very fast and professional service

Aysha was amazing. Talked me through every single aspect of the process. Can't recommend her and her services enough. Thank you!

M · 12 May 2022

★★★★★ 1/5

Trustpilot

Sequence rental - AVOID!

Sequence rental are possibly the worst company I have ever dealt with. Overpriced, inept, and seem to totally forget that as a landlord it is me that pays for their service. Tenants did not report a leak that caused my wooden worktops to rot, to replace them will cost nearly £800 but am being told this is fair wear and tear and I can not claim for them to be replaced! Poor service from start to finish.

Claire · 25 November 2020

★★★★★ 1/5

Trustpilot

Shop around they are useless dont expect any contact from them

Absolutely useless got a 12 week contract after 4 weeks no viewing what so ever the 4 time wasters i got never got any feed back from brown n merry Aylesbury i had to keep calling them when i called to ask why i wasn't getting viewings i was told it was brexit it was the school holidays it was the price even though it was 20 thousand pounds less than when i brought it in 2017 Do they want to sell houses or not the communication or lack of it is not acceptable would defiantly NOT RECOMMEND THEM

Carole · 12 October 2019

★★★★★ 5/5

Google

Having sold our house very quickly, and so as not to be in a chain and run any potential for not completing on the sale, we decided to rent a flat for a year. Having found a few suitable flats to rent, we eventually decided to rent a flat shown to us by Emily. We only viewed the flat on the Friday evening, and notified Emily of our wish to rent the property on Saturday afternoon. Emily moved heaven and earth to actually get us the keys to the property by the following Thursday morning, which was absolutely fantastic, and allowed us to complete on the house. Will definitely be using Emily for future rentals.

Colin · 28 August 2019

★★★★★ 5/5

Trustpilot

Couldn’t have asked for better help and…

Couldn’t have asked for better help and guidance on purchasing our property Matt was the best great communication and super positive thank you!

Nadine · 26 September 2021

★★★★★ 5/5

Google

As first time renters, we were a little naive to what the processes involved. After falling in love with one of the properties at Brown and Merry's, Adam Manning showed us around and was so friendly, and helped us along every step of the way. He has been extremely knowledgeable and has gone above and beyond, and always has time to answer my many questions. His responses are always quick, and he is always in a good mood, even when I bother him with emails whilst he's out of office (whoops) I Couldn't recommend this estate agents any more! Our experience with Adam definitely encouraged us to pursue this property and we will definitely be using Brown and Merry's again.

Jessica · 28 August 2018

★★★★★ 5/5

Trustpilot

Amazing customer service

Booked a second viewing last minute at a property we have agreed to purchase in Aylesbury. William, who accompanied us for the first viewing and has been good with communicating, came at half 5 (after he had finished) for an agreed 15 min slot. However he stayed for 45 mins with us and it was extremely helpful and beneficial.

Tyler · 22 February 2023

★★★★★ 5/5

Google

Having moved from our family home after 25 years and in the meantime looking for a temporary home Emily, from Brown & Merry, was the breathe of fresh air we needed during such a stressful time. She was always there for us answering all our queries with such a positive and informative manner. She gave us such confidence and made everything run smoothly and efficiently - and found us our lovely rental right in the middle of Tring.

Jane · 28 August 2019

★★★★★ 1/5

Trustpilot

Hemel branch

List bait properties that are no longer available and continually fail to return calls over a number of weeks, despite multiple commitments 'to come right back' when followed up. The Dfferent excuses provided each time. Serious question marks re: the ethics of this place, and that's before we get on to their complete lack of basic professionalism. As a buyer I would not consider buying anywhere listed by this lot, even if I really liked the place... plenty of other professional outfits that do manage basic things like returning calls etc out there. Potential buyers and sellers beware. AVOID.

Benjamin · 3 March 2018

★★★★★ 5/5

Trustpilot

Very happy

We sold our house in MK via Brown and Merry in Newport Pagnell. They offered us a good deal and got the property sold for the full asking price within a few days. We had been with an online estate agent and had to use their solicitors and after 12 weeks the sale fell though because of the solicitors were rubbish. So we were very worried about the whole process starting again. These worried proved unfounded. We are in the process of buying another house and happen to be buying a house with the same company Jones and Chapman in Wallasey. Although It is too early to rate them so far so good. Both have been very helpful and allowed us to submit our ID at the MK branch to save us a long drive.

Rebekah · 2 March 2018

★★★★★ 2/5

Trustpilot

Leighton Buzzard branch

The Leighton Buzzard branch of Brown and Merry's is shockingly bad. The staff take days to respond to emails and then only give one sentence responses when they do and ignore half of your queries. They never return calls when the say they will. Then when you call them they are usually busy or away from their desk. If you finally get hold of them they say they'll do something for you then never follow up phone calls with any action or email confirmation or information they promised they would send over to you like links, numbers, documents etc. It feels like banging your head against a wall. They make doing their own job seem like they're doing you a huge favour and that is never a good thing. Just don't go there.

Lblb2018 · 26 February 2018

★★★★★ 5/5

Google

Excellent experience with our purchase through Brown & Merry Tring. Charlotte was helpful, organised and responsive from start to finish. Thanks everyone!

Helen · 27 August 2021

★★★★★ 5/5

Google

Friendly, reliable and professional estate agents. Really felt as though they were helping us and thanks to them and especially Marcus Langton we have found our ideal family home!!

Chris · 28 August 2019

★★★★★ 5/5

Trustpilot

Mortgage service

I cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.

Prasanna · 5 February 2021

★★★★★ 5/5

Google

Brown & Merry have been brilliant at offering us the most fantastic support; helping us to navigate through the process of letting our family home. Emily and Ellie have been an absolute delight to speak to, super helpful, friendly and always willing to go the extra mile to help. Thank you

Joanna · 27 August 2023

★★★★★ 5/5

Trustpilot

Nadya in Brown and Merry Watford branch

I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!

Prucri · 11 September 2018

★★★★★ 5/5

Google

Emily was amazing in helping us move in such a short timeframe. The whole process was made so easy for us, it was seemless. Great, professional service!

Adam · 28 August 2019

★★★★★ 5/5

Google

We had a very smooth moving-in process as tenants with Brown & Merry. Joanne and Olivia shared everything we needed to know well in advance and were a pleasure to speak to about any issues, including going out of their way to ensure our front door was kept clear for our arrival in a packed Luton! Thanks for your help

Marcus · 27 August 2022

★★★★★ 1/5

Trustpilot

MK branch are the worst.

MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.

Silviu · 7 April 2022

★★★★★ 5/5

Google

Brown & Merry in Tring have been excellent. Marcus was great to work with, with Yvonne always keeping us up-to-date with the process. Highly recommend them!

David · 28 August 2019

★★★★★ 5/5

Trustpilot

Brown and Merry Aylesbury

Brown and Merry AylesburyVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially couldve collapsed so massive thank you.Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.

Savo · 15 May 2021

★★★★★ 1/5

Trustpilot

Couldn't get anything right no matter…

Couldn't get anything right no matter how patient we were and they couldn't care less. Wasted three weeks for nothing and the manager couldn't even be bothered to reply to my emails or make amends in person when i went to get my key back. Don't remember the last time i've left a review like this. Clearly so much work on they dont have to care about their clients.Hemel Hempstead Branch

Hannah · 19 June 2019

★★★★★ 5/5

Google

Brown & Merry Tring team have been great. They regularly rang to update me on the latest conversations between the solicitors, ( who told us very little). They worked their magic to organise 9 viewings over a weekend with only 2 days notice. They have worked hard for both us as a seller and also the buyer. I would certainly recommend this super team to help you find or sell a property. Thanks.

Clive · 28 August 2017