Trusted Agent profile · Tring
★★★★★
433 reviews across 2 platforms
41 High Street, Tring, HP23 5AB
Brown and Merry's office in Tring, at 41 High Street, is rated 4.4 out of 5 across 433 reviews on two platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tring office, from every platform, shown as written. First names only.
5/5
GoogleDealing with Emily on our first rental experience was fantastic. She not only promoted the property to the best of its potential, getting a tenant in quickly that ticked all the boxes, but the whole process was made simple and easy to understand. I would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
5/5
GoogleFriendly and very efficient. Great communication. Emily and Ellie have been exceptionally good. Thanks, rare to find such good customer service these days! Thanks for your hard work.
5/5
TrustpilotHemel Hempstead branch brilliant
Excellent team. All the staff at the branch were friendly, welcoming and knowledgeable. As new renters moving from student housing they were all willing and happy to help and inform us every step of the way. Stephen in particular was amazing. Thank you hemel beach for finding our first home.
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)
5/5
TrustpilotAylesbury Brown & Merry
Very helpful and professional . A special thank you to Ed for getting us the sale.
5/5
TrustpilotExcellent Service
Rich Poole supported us throughout the process of my partner and I purchasing our first home, and he was brilliant. He was more than happy to allow us to visit the house on multiple occasions, and always communicated any queries of ours with the seller in a timely manner.
1/5
TrustpilotExtremely unprofessional behaviour.
Extremely unprofessional behaviour.. the employee Nicole literally shouts over the phone and her tone is so rude, you have to chase around for months to get an appointment for repairs..
5/5
GoogleHave given a 5* review as a 5* team! Absolutely excellent!!! So efficient, professional and still really friendly. Jo and Giverny are just both on it! Both our flats rented within a week to great tenants. Can literally not recommend them highly enough!
1/5
TrustpilotAWFUL!! WASTE OF TIME
AWFUL!!! DO NOT BOTHER BUYING/SELLING VIA BROWN AND MERRY AYLESBURY. THEY LIE/SLOW/AVOID PHONE CALLS. SOLD US A HOUSE WITH FALSE INFORMATION, WAS FIRST TIME BUYER/NO CHAIN AND WAS READY TO EXCHANGE AND FOUND OUT WAS IN CHAIN AND HAD TO WAIT MONTHS !!
5/5
TrustpilotQuick and efficient service from a…
Quick and efficient service from a young team of professionals who were friendly and very helpful.
1/5
Trustpilotvery awful experience with Chesham…
very awful experience with Chesham Branch. We were going to buy the property which was listed by them in the market. They are extremely slow, not bothered to communicate. We were given false information couple of times. Please please avoid.
1/5
TrustpilotWould give no stars if possible
The worst estate agents I have ever come across. Abysmal customer service and unprofessional ‘agents’.
1/5
TrustpilotAvoid search them up on TikTok
Brown and merry in Watford are top class scammers Claimed to be professional will turn around and steal your money Don’t rent from them Avoid at all cost
5/5
TrustpilotHad Elliot show me the property
Had Elliot show me the property, polite and well mannered went above and beyond for me and my partner
5/5
GoogleI would like to say how pleased we were with our rental agent Emily Walker who works at Brown and Merry in Tring. Emily worked very hard on our behalf, was professional and committed to finding us a suitable rental property. Thank you
5/5
GoogleI can’t speak highly enough of the service that the team at Brown and Merry provided when we were selling our house. From start to finish they were great to work with and I would thoroughly recommend them.PositiveProfessionalism
5/5
TrustpilotWoburn Sands Branch
Great first week of being in contact with the team at the Woburn Sands branch, very knowledgeable and have just viewed my first property - looking forward to working with them to find the right place - Steven
5/5
GoogleEmily and Jo were so very efficient and professional in renting our property so quickly. They then even managed to get all the paperwork and contract done within 4 days and the new tenants were in and we had been paid! Thanks so much.
5/5
TrustpilotReally helpful and Honest Estate Agent
Really helpful, kind and honest estate agents, highly recommend them we had a complicated chain and they navigated through all the issues really well and took a lot of the pressure of us by dealing with things promptly and efficiently
5/5
GoogleProfessional and on the ball! I'd wholly recommend Brown and Merry. They made the rental process easy, were always responsive to emails. I would look to use them again for rental or potentially selling my property in the future.
5/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
TrustpilotMatthew at Brown and Merry
Matthew at Brown and Merry was really great and would definitely recommend using them as an agent in the future.Really friendly, helpful and knowledgeable
5/5
GoogleHands down best agent in Tring - they know the market - excellent and professional staff who made the whole selling process smooth and efficient.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
