Trusted Agent profile · Hertfordshire
★★★★★
432 reviews across 2 platforms
41 High Street, Tring, Hertfordshire, HP23 5AB
Brown and Merry's office in Hertfordshire, at 41 High Street, is rated 4.4 out of 5 across 432 reviews on two platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with brown&merry
Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!
5/5
GoogleJamie and the team at Tring were all very professional when dealing with my house purchase. They willingly dealt with all my queries and have remained extremely supportive throughout. Thank you.
5/5
GoogleEmily and Ellie have been super helpful throughout the viewing process in order to find us the right home and knowledgable of the properties that have been shown to us. Very proactive and efficient response time.
Thank you for your glowing 5* review Emilie Broadley. Kind regards, Lucy, Customer Relations.
5/5
GoogleSo easy to deal with, they made my selling experience totally painless and straightforward. A quick and efficient sale. Tom was fantastic. Explained everything. I would definitively recommend using them.
5/5
GoogleWe bought a house through Brown and Merry and have been dealing with the lovely Yvonne throughout. She has been so friendly, helpful and professional. It made the whole process very smooth and easy. Thank you Tvonne for all your help.
5/5
GoogleI have found the entire team of Brown and Merry in the Tring office a pleasure to deal with, friendly and efficient. Special thank to Emily for helping me find my new home. She listened carefully to my requirements and persuaded me to come and the view the property I now live in. Thanks Emily
5/5
GoogleCharlotte was very easy to deal with . She was totally professional and very personable . An efficient and reliable communicator - always got back to us when she said she would and with the information we needed .PositiveResponsiveness, Professionalism
5/5
TrustpilotI made an enquiry today re a property…
I made an enquiry today re a property and whilst that one was not suitable I spoke to Taylor from Leighton Buzzard branch who was extremely helpful took my details and seem to understand my needs and offer to let me know if any thing more suitable comes up.
2/5
TrustpilotBrown & Merry in Watford started off…
Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better
1/5
TrustpilotThe single most stressful and awful experience...
I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.
5/5
GoogleJo Ellie and Emily have made my whole move easy, stress free and amazing. Couldnt have asked for better service. A million stars !
Thanks Sandra for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery attentive and supportive while going through the whole process, after previous bad experiences looking for house to let with other estate agents, Emily was a breath of fresh air and helped sort everything out in a quick and timely manner. Could not recommend more!PositiveResponsiveness, Professionalism
1/5
TrustpilotAbrasive and agressive sales call to try to get my business
I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!
5/5
GoogleThe service is excellent, very efficient attentive staff . Stress free would recommend 100% Thank you Brown and Merry Tring
Many thanks for your fantastic 5* review and recommendation Wendy. I will of course pass on your kind hearted words to our Tring branch. Best wishes, Lucy, Customer Relations.
5/5
Googlethe team could not do enough to help with our sale. we had limited time for viewings, and they could not do enough to facilitate our very specific needs. would highly recommend tom and the team.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGemma Bryant at Brown & Merry in Tring has been excellent (and very patient) throughout our house purchase. She was communicative and responsive. Gemma helped us get from mortgage application to offer in 2.5 days, which is pretty much unheard of, so we owe her! Thank you Gemma.PositiveResponsiveness, Professionalism
5/5
GoogleThe property rental team were responsive, helpful and kind! They made the process smooth and stress free. Thanks so much !
Many thanks Tatiana for your great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOverall poor experience, there are better out there
A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.
5/5
GoogleJamie and the team were always there for us from valuation to completion of the sale of our house with excellent guidance and advice.
5/5
GoogleOnce again Jo, Ellie and Emily have let another property for me. Shame I can’t rate this team higher than a five I wish there was the facility too !!
Thank you for leaving us your superb 5* review Nicola Honey. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat working with the property manager Christian! Fantastic company, all staff are extremely knowledgeable and always happy to help.
Many thanks for your fantastic 5* review Dave. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very smooth rental process. Olivia Laine was very thorough and put me at ease in what was a stressful time. Would recommend Brown and Merry Estate Agents for tenants.
5/5
GoogleEllie at Brown and Merry made my whole rental experience very easy and straight forward. The team were there to answer all my questions and have been very very helpful
Thank you for leaving us your superb 5* review Rachael. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Gemma Maguire as our mortgage broker for the purchase of our home. She was fantastic - available for advice throughout the whole process, as well as securing us a great deal. We couldn't be happier.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
