Trusted Agent profile · Hertfordshire
★★★★★
432 reviews across 2 platforms
41 High Street, Tring, Hertfordshire, HP23 5AB
Brown and Merry's office in Hertfordshire, at 41 High Street, is rated 4.4 out of 5 across 432 reviews on two platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
1/5
TrustpilotVery bad experience buying through…
Very bad experience buying through Brown and Merry. A significant lack of information, effective communication and at times deceitful behaviour.Certainly would not recommend this company - Tring Branch
4/5
TrustpilotChloe at the Hemel Hempstead branch was…
Chloe at the Hemel Hempstead branch was fantastic. She responded promptly and courteously to all inquiries. I totally recommend them.
5/5
GoogleBrown and Merry were very helpful from the start and were always available for us which was important as we were buying a house in the U.K. while living in Hong Kong.
5/5
GoogleGood service
Thank you for your positive review and for choosing our business! Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotVery speedy correspondence
Very speedy correspondence, all issues dealt with in a professional and speedy manor! Thankyou for making renting that little bit easier on us
5/5
GoogleRating only, no written review.
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
5/5
GoogleCalled for information about Landlord Agreements. Very helpful and knowledgeable.
5/5
GoogleReally helpful, down to earth and efficient. Refreshing after using other estate agents in the past.
5/5
GoogleNo fuss sale, exchange and completion
4/5
TrustpilotB & M - Watford
Very friendly,professional ,efficient service from Sean and Rafique and the whole team.
5/5
Trustpiloteasy to deal with
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks for the 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave us a five-star review.
4/5
GoogleRating only, no written review.
Hi Graham, thank you for taking the time to leave us a four star review.
4/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave us a 4-star review.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave us a five-star review.
3/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
