Trusted Agent profile · Hertfordshire
★★★★★
432 reviews across 2 platforms
41 High Street, Tring, Hertfordshire, HP23 5AB
Brown and Merry's office in Hertfordshire, at 41 High Street, is rated 4.4 out of 5 across 432 reviews on two platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Brown and Merry, and Ellie in particular, have been very responsive and helpful in my move to Tring. Nothing was too difficult for them. I would highly recommend.
Thank you for your 5* review and recommendation Tony. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBeware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…
I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.
5/5
GoogleI sold my house with Brown & Merry and it was a painless experience. They helped out and gave advice when needed. The team was excellent and I would happily use them again.
Many thanks for the fantastic 5* review Ed. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally impressed with the communication from Ellie and Emily during my hunt to find a rental property! Both professional and friendly, it has been a pleasure :)
Many thanks for your marvellous 5* review Lorna. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Ellie for providing us with an exceptional service with Brown and Merry so far. Ellie has helped us to find and secure our dream place and has been reassuring, helpful and professional throughout.
5/5
GoogleHad an absolutely amazing experience with Ellie from the Tring branch. Super helpful, even when we were asking a ridiculous amount of questions. Would use again in a heart beat. Thank you.
Thank you so much for your wonderful 5* review Becki! We're thrilled to hear that Ellie provided you with such an amazing experience. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleBrown and Merry Tring are great to work with and very responsive and proactive dealing with my letting. Good communication and early warning when viewings are rearranged. No issues here and a pleasure to deal with. A++
Thank you for taking the time to leave us your 5* review Nigel! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleEllie from Brown and Merry was so great to work with and managed to get me into my ideal apartment. Really appreciate all their teams hard work as was the smoothest process renting I've ever experienced.
Hi Roisin, thank you for sharing your positive experience with Ellie from Brown and Merry. We are delighted to hear that Ellie helped you find your ideal apartment smoothly. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff have been very friendly and helpful throughout the viewing and letting process. Trying to find somewhere new to rent is not easy, so it was really appreciated to be helped by such a friendly and understanding company.
Thank you Zoe Disbrey for taking the time to leave us your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA huge thank you to all at Brown & Merry in Tring. I dealt with Jamie and Yvonne both of whom were very professional and informative throughout the whole transaction. Nothing was too much trouble. I would not hesitate to recommend them for either your purchase or sale. Sold my house in super quick time to the first viewer.
5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.
5/5
GoogleThe whole team at Brown & Merry were brilliant and couldn’t have asked for more than for Zack to secure a buyer for our property in the first week of the listing!
Thank you for taking the time to leave us your 5* review Steve! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotVery happy with Brown and Merry…
Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)
1/5
TrustpilotWe were looking to buy a property
We were looking to buy a propertyin Woburn Sands and dealt with Linda Burt from the Woburn Sands office.I found her to be so short and unhelpful.It was not a pleasant experience dealing with her. If you have to deal with Brown and Merry Woburn Sands, avoid her at all costs.
5/5
GoogleI met several agents who showed me round house in and around Tring. They were reliable and informative. Charlotte and Yvonne at the Tring branch of B&M have supported me through the purchase of a house which I’m very excited to have exchanged on recently.
Thank you for your excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleJamie and the sales team have made the selling of my property very easy and stress free. They were friendly and professional and I would definitely recommend them if you are selling a property in Tring. From appointing them to completion took just under 2 months
2/5
GoogleSadly the person who showed us round the property was new to the company and had no information to share about the property. It seems obviously I know but if agents are trying to sell a property you would think they would make sure some of the keys points about it were known . To be honest I felt a bit sorry for the young chap that showed us round he did his best but clearly didnt know much about it.
5/5
GoogleBrown & Merry Tring were very helpful in assisting my family find a rental property in the UK. Staff were friendly and responsive to our needs, and we highly recommend their services.
5/5
GoogleIf you are looking to sell your home in and around the Tring Area, than at the very least consider giving Brown & Merry Estate Agents a call. You have nothing to lose and everything to gain ! They have sold our last 2 properties and in both experiences I cannot fault there professionalism throughout the whole process from your initial conversation with them to the last one. Selling your home is and can be a very emotional journey and not one you tend to go through very often. So for me picking the right Estate Agent plays a very important role as well. I found the entire team and particular Jamie Dyson very sincere, honest and truthful with all our conversations we had over the sale, which certainly makes the whole process so much easier when you are having to make so many key decisions. I was always able to go direct to Jamie to ask for his advice at all times relating not only with the sale/marketing of our home, but anything else related to the entire sale process. I cannot thank Brown & Merry enough again !
5/5
GoogleThe team at Brown & Merry Tring provided a professional and friendly service throughout all stages of our house sale. We interviewed a number of agents and quickly decided Brown & Merry were the right agency for us. Tom’s appraisal gave us a realistic value for the house, the marketing and viewings were well managed by Charlotte and the assistance of Jamie and Yvonne through to completion confirmed we had made the correct choice. We can wholeheartedly recommend them for your sale.
5/5
GoogleIt is a pleasure to work with Ellie, Jo, and the team in Tring, who help us look after two rental houses in the town. They are cheerful, responsive, and knowledgeable, and always show initiative. Thank you
Many thanks John Whiteman for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Brown & Merry over many years. Joanne and team have consistently provided fast, accurate support and service. Fully recommend this business.
5/5
GoogleIf you want an agent who will work with you and understand your circumstances, working with you throughout your sale, choose Tom and the team at Brown & Merry. Our circumstances changed and they have only been supportive and understanding throughout. Highly recommend
5/5
TrustpilotHemel Branch
I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
