Trusted Agent profile · Hertfordshire
★★★★★
397 reviews across 2 platforms
41 High Street, Tring, Hertfordshire, HP23 5AB
Brown and Merry's office in Hertfordshire, at 41 High Street, is rated 4.3 out of 5 across 397 reviews on two platforms, including 268 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
5/5
GoogleThe team at Brown & Merry have been fantastic. Having dealt with them for many years, they have been consistent, reliable and responsive, as always. Charlotte, Yvonne & Jamie have been particularly efficient throughout the last transaction. Thank you.
5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
1/5
GoogleBrown and merry recently let me barn. I had a few problems and they sorted everything out. Wonderful service would definitely use them again. Friendly and responsive team. Brilliant.
4/5
GoogleInitially I had to do a lot of chasing to get our house purchase completed before christmas and was promised various times that an agent would call back with updates and never did. However, eventually I got in touch with Yvonne who was wonderful and worked really hard to get it all tied up. Thank you!
5/5
GoogleVery happy with the service from Emily at Brown and Merry in Tring. Emily quickly found great tenants for my house. She was always friendly and made me feel relaxed during a stressful time. I felt I could trust Emily and I liked that she kept me updated and used her initiative if for some reason she could not get hold of me.
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
GoogleReally impressed with the service I received from the Letting agents at Brown and Merry. They were very efficient from the beginning and found me a tenant within a matter of days. I have dealt with several agents as a Landlord and I would definitely recommend using them.
5/5
GoogleI am really impressed by the lettings team at Brown and Merry in Tring. They made all the arrangements to let my house and continue to act as the agent. They are very professional and any queries or issues are dealt with very promptly and courteously. I am happy to recommend them without reservation.PositiveResponsiveness, Professionalism
5/5
TrustpilotThe lettings team at Tring
The lettings team at Tring, Joanne, Ellie and Emily, have again been brilliant in finding good tenants in record time once my rental flat became vacant. They never fail.
5/5
GoogleThe whole Brown and Merry Team have been exceptional for us. From the moment we engaged with Tom we felt confident in our estate agent and knew the team would look after us through each stage. Highly recommend and best Estate agents in Tring!
1/5
TrustpilotThey really should rename the company…
They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
5/5
GoogleDealing with Emily on our first rental experience was fantastic. She not only promoted the property to the best of its potential, getting a tenant in quickly that ticked all the boxes, but the whole process was made simple and easy to understand. I would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
5/5
GoogleFriendly and very efficient. Great communication. Emily and Ellie have been exceptionally good. Thanks, rare to find such good customer service these days! Thanks for your hard work.
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)
5/5
TrustpilotHemel Hempstead branch brilliant
Excellent team. All the staff at the branch were friendly, welcoming and knowledgeable. As new renters moving from student housing they were all willing and happy to help and inform us every step of the way. Stephen in particular was amazing. Thank you hemel beach for finding our first home.
5/5
TrustpilotAylesbury Brown & Merry
Very helpful and professional . A special thank you to Ed for getting us the sale.
5/5
TrustpilotExcellent Service
Rich Poole supported us throughout the process of my partner and I purchasing our first home, and he was brilliant. He was more than happy to allow us to visit the house on multiple occasions, and always communicated any queries of ours with the seller in a timely manner.
1/5
TrustpilotExtremely unprofessional behaviour.
Extremely unprofessional behaviour.. the employee Nicole literally shouts over the phone and her tone is so rude, you have to chase around for months to get an appointment for repairs..
5/5
GoogleHave given a 5* review as a 5* team! Absolutely excellent!!! So efficient, professional and still really friendly. Jo and Giverny are just both on it! Both our flats rented within a week to great tenants. Can literally not recommend them highly enough!
1/5
TrustpilotAWFUL!! WASTE OF TIME
AWFUL!!! DO NOT BOTHER BUYING/SELLING VIA BROWN AND MERRY AYLESBURY. THEY LIE/SLOW/AVOID PHONE CALLS. SOLD US A HOUSE WITH FALSE INFORMATION, WAS FIRST TIME BUYER/NO CHAIN AND WAS READY TO EXCHANGE AND FOUND OUT WAS IN CHAIN AND HAD TO WAIT MONTHS !!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown and Merry's Hertfordshire office has 397 reviews across two platforms: 268 on Google, 129 on Trustpilot (across the whole business).
Brown and Merry Hertfordshire is rated 4.3 out of 5 across all 397 reviews, and 4.9 out of 5 on Google from 268 reviews.
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
Brown and Merry Hertfordshire, 41 High Street, Tring, Hertfordshire, HP23 5AB.
