British Homesellers Hertfordshire reviews

★★★★★ 1/5

Trustpilot

Completely disappointing

A real let down. Read all the rave reviews about how they would sell your property within 14 days. This is not the case.Almost all of the positive reviews are from buyers, not sellers. I had zero communication from the company once my property went live. I followed up after 2 weeks to ask if there had been any interest - I was told plenty of Rightmove clicks but no other interest. Two more weeks past, I had heard nothing again so I chased and was told the same as above. If I hadn’t had chased for updates each time I doubt I would have ever heard from them. All they do is list the property on Rightmove, yet charge much more than high street agents. There is no USP - no proactive marketing to investors or anything similar. You even have to do your own viewings and take your own photos. 30 days notice to terminate agreement is also higher than the average. Avoid!

James · 2 April 2021

★★★★★ 5/5

Trustpilot

Fantastic

Fantastic experience from start to finish when buying our new home. Communication was brilliant and everything went so smoothly. Alex was especially attentive and the reservation fee was refunded within a week of completion. Absolutely would recommend.

Michelle · 8 November 2024

★★★★★ 5/5

Trustpilot

Superb service

Alex and Charles went above and beyond to make our whole buying experience so smooth and successful. They were both quick to respond at every point of the process. Would recommend British Homesellers to absolutely everyone.

Natalie · 23 November 2024

★★★★★ 5/5

Google

For anyone thinking of purchasing or selling a property I would strongly recommend British Homesellers. At every single stage of the process Alex was there offering support, advice and solutions for everything I needed. Thank you so much!

Alison · 6 November 2025

★★★★★ 5/5

Trustpilot

Tough Task Made Easy

From the get go the team at British Homesellers were great. Organised viewings quickly and without fuss, always kept me in the loop with everything regarding my purchase. Thanks to Molly and the team, the otherwise stressful and uncertain time, became a breeze.

AR98 · 17 September 2025

★★★★★ 5/5

Trustpilot

I had a good experience dealing with…

I had a good experience dealing with British home sellers, from the very start they were helpful, knowledgeable and was always there to offer advice, especially Alex Clendon who helped throughout the process. I would recommend British home sellers to anyone.

Mr · 19 August 2024

★★★★★ 5/5

Trustpilot

A generally smooth sale and purchase

Despite the difficulties caused by lockdown earlier this year, British Home Sellers managed to maintain my chain and complete the sale of my property. I found the process of signing up, determining the sale price and producing the marketing material smooth. British Home Sellers arranged a number of viewings in my case, and fairly soon after the marketing began, so I personally never had an issue with a lack of viewings. Communication as to when a viewing would take place was never a problem and the team kept me informed of people's feedback. Following the offer that led to completion of the sale, the case was taken forward by Charles Gale. Charles was polite, tactful and crucially highly responsive to my questions, and this was following a period of ill health he unfortunately went through. He was also excellent at managing my buyers, the sellers of the property I was purchasing (which was also sold by British Home Sellers) and the conveyancers in between. The only criticism I have is that once we reached the offer stage and Charles took over, the office started to struggle responding to my questions, e.g. if Charles was absent. I suspect that this may be because Charles would need to have answered those types of questions anyway but it does mean that without your main contact point, you can be left waiting for a bit for answers at the most stressful stage of the process.

B · 24 September 2020

★★★★★ 5/5

Trustpilot

I never usually write reviews but i…

I never usually write reviews but i have had such a good and positive experience with British Homesellers i had to share my thoughts .

Thomas · 18 June 2026

★★★★★ 5/5

Trustpilot

A breath of fresh air...

We viewed the house which was love at first sight! We called British Homesellers after the viewing and made our offer to Alex Clendon, he posed our offer to the vendors and within 45 minutes we received a call back stating our offer was accepted and that the property would be taken off the market. That is how quick and easy it was with British Homesellers! These guys are not like the majority of estate agents out there - we were fed up of offering our best offers to agents for them to keep coming back asking what is our best offer... that other offers have been received... or can I increase my offer etc etc! Alex was superb start to end, there was none of that from Alex and it's a shame that there aren't others more like him and British Homesellers in this sector. British Homesellers genuinely went above and beyond. We had issues with the conveyancing as our solicitors were not that great, but Charles went out of his way to communicate with my broker and solicitor to assist with the completion. There was constant communication from Alex and Charles whenever we emailed them, they were quick to respond by email and telephone and always kept me informed about the progress of the chain. Me and my wife felt that they genuinely cared about their clients and they proved that by the way they handled the whole process. Would recommend them 110%!

Martin · 4 September 2020

★★★★★ 5/5

Trustpilot

Hayley Silvester

Amazing British Homesellers ⭐️We sold and completed on our house back in March with the unconditional help of the team at British Homesellers.From start to finish they were always there , nothing was too much trouble from.... registering with them , arranging viewings, negotiating a price, conveyancing through to exchange and completion, always friendly , always there .Thank you to all the team but a BIG thank you to Alex Clendon who went above and beyond to see the sale of our house through to completion.I would highly recommend British Homesellers 👍🏻😃

Hayley · 7 June 2020

★★★★★ 5/5

Trustpilot

This is the first time I've ever used…

This is the first time I've ever used British Home sellers. And out of all the agents I would rate them as 10. Mr Gale and his team have given personal reassurance and efficiently dealt with some difficult concerns. I have no hesitation in recommending them for any future house sale, buy to any of my friends. I am extremely satisfied with the service I was given although I can't say the same for the conveyancer team. Thank you very much. M A Davies

Maddy · 13 May 2020

★★★★★ 5/5

Trustpilot

Having lost my husband 5years ago

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the move wasn’t as traumatic as I expected. Charles liaised with my agent and was excellent at keeping me updated with the buying process. He was always positive and answered any questions or queries quickly and professionally. 10 points and a gold star!

Teri · 5 December 2025

★★★★★ 5/5

Google

We recently purchased property through British Homesellers, at first we was very skeptical about them after it not being a well known name to myself! However after putting our trust in them, we were very well rewarded with a very lovely home at a very good price with our standing customer service through out working through all the hick ups along the way! Thank you Robert in particular!

Connor · 2 October 2024

★★★★★ 5/5

Google

I purchased a house via British Homesellers and they were absolutely fantastic. The support from start to finish was incomparable to any other agency I have dealt with. Alex Clendon was an incredible help throughout and always aided smooth … More

Sophie · 5 September 2025

★★★★★ 5/5

Google

British Homesellers did an amazing job for me. Special mention to Robert Love. I am a first time buyer and to say I am clueless in home buying is an understatement. Robert helped me in communicating and identifying what needs to be done from viewing to exchange. He always found the time to catch up with me and check in. I now have a new home.

Angeli · 28 October 2024

★★★★★ 5/5

Google

We purchased our new forever home through British Homesellers. Who were professional, kind and understanding from beginning to end. Mr Robert Love was our Agent. Who was consistent throughout the 8 month journey. Communication was key to the purchase, which Robert maintained. I have no problem in recommending British Homesellers to future buyers and sellers. Thank you Robert We finally got to move into our forever home. Sally and Dave Nickelson

Sal · 8 August 2024

★★★★★ 3/5

Trustpilot

Sold my flat with British Homebuyers

Sold my flat with British Homebuyers after receiving after a letter through the post. The selling timescale I was informed of 2-4 weeks was double that and yes the fee charged was much larger than other competitors ( in fact over double).But you go into this agreement knowing the large selling fee and with eyes " wide open."I have to say the service I received was first class. Being kept informed at every stage of the process by William Gale and latterly Robert Love of British Homebuyers. All in all a more expensive service.... yes, But I found they provided a great service, in a professional and informative mannner. Thank you British Homebuyers.

Mel · 6 January 2020

★★★★★ 5/5

Google

Excellent service would highly recommend,they make the process of buying a house very smooth. They as a team have excellent customer service. Alex Clendon was very knowledgeable and helpful in keeping myself informed with regards to the progress to completion. Alex was always available to answer my questions by direct phone call which is an excellent service and speeds the whole process up. I would highly recommend using British Homesellers.

Monkey · 15 August 2024

★★★★★ 5/5

Google

I had never previously heard of British Homesellers, so was initially a little dubious. However, my concerns were entirely unfounded as the service I received was second to none. Every step of the way I was kept completely in the loop and found all members of staff, in particular Alex - thank you! - extremely courteous, easy to work with and unfailingly responsive throughout the process. Thank you so much!

Angela · 8 August 2024

★★★★★ 5/5

Trustpilot

Perfect Purchase

I would highly recommend British Home Sellers estate agents, promptly answered any queries I had, also kept me informed about every update, friendly & approachable team, especially Robert Love.

Sharon · 12 December 2024

★★★★★ 5/5

Trustpilot

Great service

Great service. They handled us buying our first home and were very helpful

Ethan · 12 August 2026

★★★★★ 5/5

Google

Alex and Charles were a massive help through the process of purchasing our first home! They were excellent at getting information quickly from both sets of solicitors and always more than happy to answer any questions! Highly recommend!

Liam · 3 September 2025

★★★★★ 5/5

Trustpilot

I recently purchased my first house…

I recently purchased my first house through this agency and the whole experience was outstanding. The team were extremely professional, helpful, and always quick to respond to any questions I had. Every step of the process was explained clearly, which made the purchase much less stressful.

Customer · 19 November 2025

★★★★★ 5/5

Trustpilot

British homesellers were brilliant!

British homesellers were brilliant!! I was sceptical at first as this isn’t a well known estate agent in my area so was a little nervous as a first time buyer but they helped with any questions i had and also keep me updated the whole way through. I would definitely consider using them if we ever decide to sell.

Robyn · 9 July 2025