Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe recently purchased a bungalow…
We recently purchased a bungalow through British Homesellers. We had a wonderful experience. Rob and the whole team were very helpful. Charles was super helpful and was always available, quick to respond to my calls and emails and guided us through the whole process. We highly recommend them!
Gopi · 14 November 2025
Agent replied · 25 December 2025
Hi Gopi,
Thank you for your review!
We’re glad we could help you with your purchase and wish you all the best in your new home.
Kind regards,
Rob & The Team
★★★★★ 5/5
TrustpilotWe were very happy with Fallon’s…
We were very happy with Fallon’s service throughout the purchase of our first property. She always kept us informed about what was happening and how things were progressing. Whenever I had a question or needed any help, she responded quickly and was always helpful. We really appreciated her communication and support throughout the process.
Barbara · 20 September 2026
Agent replied · 25 September 2026
Hi Barbara,
Thank you for your review, it means a lot on this side and I am pleased we could assist you
I wish you all the best moving forwards,
Kind regards,
Molly and the whole team
★★★★★ 4/5
TrustpilotAttentive & good communication
Wasn't familiar with the company, but they were very attentive and provided good communication. Dealt with a range of people through out the different stages of purchasing, all with good customer service. Provided updates throughout the sale. Wasn't very happy with having to pay a 2 thousand pound deposit to "secure" the offer. The company was understanding and we found a solution that worked for all parties.
Cassi · 23 June 2026
Agent replied · 25 September 2026
Hi Cassi,
We’re happy we were able to help you secure your new home!
We wish you all the best with everything moving forwards!
Kind regards,
Rob & The team
★★★★★ 5/5
GoogleWe had a great experience with British Homesellers , particularly Robert Love who was streets ahead of other agents in terms of knowledge and advice , on the ball and always available, very supportive and really went the extra mile for us in what has been a very complex house purchase - thank you Robert for everything we would highly recommend British Homesellers
Louise · 24 March 2026
★★★★★ 1/5
GoogleAlways very polite to talk to but after a while you realise they are just talking in generalities. They cannot promise any time frames. All phone calls lead to a message service. Very hard to get through to a person. We've done all our own viewings but not given feedback. Currently waiting for a viewing that hasn't turned up. No answer from any one at British home sellers. We have been with them for almost 3 months. We expected to be sold within 6 weeks
Lucy · 14 March 2026
Agent replied · 16 April 2026
Hi Lucy,
Thank you for your feedback and for taking the time to speak with me earlier today.
Firstly, I’m genuinely sorry for the frustration caused on Saturday regarding the missed viewing. We completely understand how disappointing it is to prepare for an appointment that doesn’t go ahead.
For clarity, the buyer left a voicemail before our office opened explaining they were unable to attend due to flooding and road closures in the area. Our team returned contact shortly after opening at 10am, and I personally spoke with the buyer again this morning. They remain interested and are looking to rebook.
That said, I appreciate that from your perspective, not being able to immediately speak to someone at 9am, when the viewing was scheduled, felt unacceptable, and that’s understandable. We are reviewing how we handle early weekend viewings to help prevent this situation in future.
In terms of communication, we have remained in regular contact over the past few weeks, and I am always available directly should you need me. Please do not hesitate to contact me at any time.
Regarding timeframes, I'm sorry this is taking longer than expected. Although we secure results quickly in the majority of cases. This instance has proved more challenging. We are encouraged that the property is generating viewings and will continue doing everything we can to convert that interest into a successful sale.
We remain fully committed to achieving the right outcome for you and will keep you updated on the rebooking discussed.
Hope you have a nice day.
Will @
British Homesellers
★★★★★ 5/5
TrustpilotImpressed with BHS
Moving house can be a stressful and complicated process to go through. I found BHS to be very helpful throughout. I spoke mainly with Robert, but also Charles, both of whom had a calm friendly manner and took the time to explain things when asked. I needn't have worried about BHS being an 'online' agent as they were very accessible over the phone. They always followed up on things when they said they would, can't fault them.
Nick · 1 April 2026
Agent replied · 6 June 2026
Hi Nick,
Thank you so much for your kind words and we’re so glad to help you secure your new home.
Myself and the team wish you all the best moving forwards.
Kind regards,
Rob & Team
★★★★★ 5/5
TrustpilotHouse purchase
We have purchased a house through British home sellers, although dubious at first due to never hearing of them before, they have been absolutely brilliant throughout our purchase. Being first time buyers the process was very new to us but Robert Love has been an absolute pleasure. He would always get back to you in a timely manner if the phone was unable to be answered at that time and would deal with anything quickly. Thankyou again 😊
E · 16 September 2024
Agent replied · 23 October 2024
Hi Ellisha,We’re so glad we could help you with your first time buying!We wish you all the best and happy memories in your first home!Kind regards,Rob
★★★★★ 1/5
TrustpilotNo lists of investors waiting to buy and may try to remove my review
I put my house up for sale with them after I was told they had serious investors and buyers waiting to buy properties, I believed that they would sell my home in super quick time but unfortunately 9 months later I haven't even had a viewing through British homesellers.
Shelley · 21 September 2026
Agent replied · 25 September 2026
Dear Mrs Wilde,
We’re genuinely sorry that we weren’t able to secure a viewing or buyer for your property. We completely understand your disappointment and have tried calling because we would welcome the opportunity to apologise personally and learn from your experience. Although in the vast majority of cases we secure results quickly, often through buyers already connected with us, in this case we genuinely struggled.
For clarity, we marketed your property from 25 February until 11 September, approximately six and a half months rather than nine. Nevertheless, going that long without producing a viewing is not the result either you or we expected.
Throughout our updates, we explained that this appeared to be a wider market issue rather than one affecting your property alone. At our most recent review, only 6 of the 40 properties within a quarter of a mile were shown as sold subject to contract, meaning 85% remained unsold. Several of those six sales had also been agreed earlier in the year, and nothing had sold between £220,000 and £280,000. In this case, we were seeking to secure at least £265,000.
You consistently and understandably told us that anything below £265,000 would not be suitable, which we respected. Our advice was therefore not that you should accept a substantially worse price. Given the lack of buyers paying the required level, we encouraged you to pursue your alternative plan of converting the property into an HMO and to withdraw it until the market could support the price you needed.
We understand why you feel a local agent might have achieved more. However, with 85% of nearby properties remaining unsold and nothing selling within the relevant price range, this was unfortunately a difficult market affecting local agents and sellers generally. That context does not excuse our failure to produce a viewing, but it was why we were honest about the market and encouraged an alternative that protected you from accepting too little.
Regarding the for-sale board, we’re always happy to provide one when requested. We don’t install them as standard because we believe they tend to advertise the agent more than the individual property, with most buyers now searching online. When you raised this, however, we confirmed that one could be arranged.
We’re very sorry we couldn’t achieve the outcome both you and we wanted, and we wish you every success with your plans for the property.
The British Homesellers Team
UPDATE:
You are quite right to clarify that there was also a longer-than-usual period before the property went live. Our original response looked at the period from the property being marketed until we mutually agreed to withdraw it.
We received your agency agreement on 30 December and initially arranged photography for 8 January. Before we could legally begin marketing, the required ID checks needed to be completed and a new EPC was required as the existing one had expired. On 28 January, you also let us know that you weren't happy with the initial photographs. We therefore arranged for these to be retaken, and the property went live on 25 February.
We apologise that the overall setup process took considerably longer than we would normally expect. We also completely understand you wanting to be happy with how your home was presented before it went live.
Regarding your Trustpilot update, we'd also like to reassure you that we have not asked Trustpilot to remove your review. The email you received relates to Trustpilot's reviewer-verification process, which is designed to confirm that reviews relate to genuine experiences.
Since your original review, we have attempted to contact you three times because we genuinely wanted the opportunity to apologise personally and understand what we could learn from your experience, but unfortunately we haven't been able to reach you. The offer to speak remains open should you wish to do so.
Kindest regards,
The British Homesellers Team
★★★★★ 5/5
TrustpilotRobert was great throughout the whole…
Robert was great throughout the whole process only at the end of the phone , the company as a whole was really good would definitely use and recommend thank you 🙂
Laura · 11 February 2026
Agent replied · 25 February 2026
Hi Laura,
Thank you so much for your lovely words, we’re glad to have helped!
Myself and the team wish you all the best in your new home.
Kind regards,
Rob & team
★★★★★ 5/5
TrustpilotExcellent service
From the day I spotted my perfect property, British Home Sellers has provided excellent service. From organising the viewing to completion. I was outbid on a property that I really wanted. A few weeks later Alex Clendon phoned me to say that the original purchasers had pulled out. I made another bid which was accepted. Alex was my point of contact throughout the purchasing process. He replies speedily to all enquiries, is very professional, cheerful and resolves all quiries without fuss. He kept me updated regulary at each stage of the process. He has contacted me since the purchase was completed to see if all is well. I cannot recommend Alex and British Home sellers highly enough. I would definitely use them again and would like to thank them for making the process run smoothly.
Helen · 10 July 2024
Agent replied · 24 August 2024
Hi Helen,Thank you for your kind word, really appreciated on this side.I am so pleased you’re in and can start making the property your own.I wish you the very best moving forwardKind regards,Alex
★★★★★ 5/5
TrustpilotWe had a really smooth house purchase…
We had a really smooth house purchase experience working with British Homesellers . Molly firstly communicated clearly throughout the whole transaction, responded to emails promptly and guided us patiently whenever we had questions. All procedures were well organised, which helped us complete the purchase without unnecessary delays. Professional, reliable and friendly service.
Yinghua · 18 August 2026
Agent replied · 25 September 2026
Thank you so much for your wonderful review!
We’re delighted to hear that team made your home-buying experience smooth and stress-free.
We’ll be sure to pass on your kind words to them.
It was a pleasure helping you, and we wish you all the best in your new home!
Molly & the team
★★★★★ 5/5
TrustpilotReally happy with the service from…
Really happy with the service from British Homesellers. The whole process has been so easy and straightforward. Everyone has been really supportive, communication has been great, and they’ve always been available whenever I’ve had questions. It’s made what can be a stressful process feel so much easier. Would definitely recommend!
Gina · 28 August 2026
Agent replied · 25 September 2026
Hi Gina,
Thank you so much for your wonderful words.
All of us here wish you all the best in your new home!
Kind regards,
Rob & The Team
★★★★★ 5/5
TrustpilotEveryone I interact with from viewing…
Everyone I interact with from viewing to completion were very professional. Alex Clendon was fantastic.
Ade · 29 May 2026
Agent replied · 6 June 2026
Hi Ade,
Thank you for your review and kind words!
It was great working with you and I wish you all the very best moving forwards
Kind regards,
Alex and the whole team
★★★★★ 5/5
GoogleHad no issues with purchasing with British Homesellers, the process took longer than hoped but this was down to the seller themselves being in a more complex situation than we had realised, rather than anything that British Homesellers did. Fallon was helpful and professional whenever we had to contact her.
Jen · 10 April 2026
★★★★★ 5/5
TrustpilotSuperb British Homesellers
We recently purchased property through British Homesellers, at first we was very skeptical about them after it not being a well known name to myself! However after putting our trust in them, we were very well rewarded with a very lovely home at a very good price with our standing customer service through out working through all the hick ups along the way! Thank you Robert in particular!
Connor · 1 October 2024
Agent replied · 23 October 2024
Hi Connor,We're so glad we could help you with your purchase.We wish you all the best in your new home!Best Wishes,Rob & the team
★★★★★ 5/5
TrustpilotI had a fantastic experience with Alex…
I had a fantastic experience with Alex from start to finish. From our first conversation, he was friendly, professional, and genuinely committed to helping me. He kept me informed every step of the way, was always quick to respond to any questions, and made what can often be a stressful process feel straightforward and manageable.
San · 15 June 2026
Agent replied · 25 September 2026
Hi Sannah,
Thank you for such a lovely review!
It was a please working with you and I wish you and your husband all the very best with everything moving forward,
Kind regards,
Alex & the team
★★★★★ 5/5
TrustpilotExcellent service would highly…
Excellent service would highly recommend,they make the process of buying a house very smooth. They as a team have excellent customer service. Alex Clendon was very knowledgeable and helpful in keeping myself informed with regards to the progress to completion. Alex was always available to answer my questions by direct phone call which is an excellent service and speeds the whole process up. I would highly recommend using British Homesellers.
Simon · 10 August 2024
Agent replied · 24 August 2024
Thank you Simon,It was a pleasure working with you and I wish you all the best moving forwardKind regards,Alex
★★★★★ 5/5
TrustpilotExceptional service in every way
I had never previously heard of British Homesellers, so was initially a little dubious. However, my concerns were entirely unfounded as the service I received was second to none. Every step of the way I was kept completely in the loop and found all members of staff, in particular Alex - thank you! - extremely courteous, easy to work with and unfailingly responsive throughout the process. Thank you so much!
Angela · 6 August 2024
Agent replied · 24 August 2024
Hi Angela,Thank you for taking the time to leave your review.Hugely appreciated on this side!Kind regards,Alex
★★★★★ 5/5
GoogleBuying through British Home Sellers was a great experience and a breath of fresh air compared to other recent experiences buying, Robert Love kept me up to date throughout the whole process, he went above and beyond. I would definitely recommend for people looking to buy through British Home Sellers.
Mike · 14 March 2026
★★★★★ 5/5
TrustpilotI had the best experience with British Home Sellers
I had the best experience, being a first time buyer, I had direct contact to everyone, they kept the communication open every-time I needed something, Alex C. was exceptional…. The process took only 2 months to exchange keys.
Damilola · 18 September 2026
Agent replied · 25 September 2026
Hi Damilola,
Thank you so much for your kind words and I am so pleased we could help.
I wish you all the very best with everything moving forward,
Kind regards,
Alex
★★★★★ 5/5
TrustpilotTop quality service!
Alex and Charles were a massive help through the process of purchasing our first home! They were excellent at getting information quickly from both sets of solicitors and always more than happy to answer any questions! Highly recommend!
Liam · 29 August 2025
Agent replied · 26 September 2025
Hi Liam,
Thank you for your review,
I am so glad we could help and hope you’re enjoying your new home!
Kind regards,
Alex and the whole team
★★★★★ 5/5
TrustpilotGreat company
British homesellers sold me my flat recently, and I cannot fault them. Their communication was excellent; when they said they would contact me, they were very prompt and kept me informed every step of the way. Everything was dealt with quickly and kindly, nothing was too much trouble. I have to give a particular shout out to Alex, as he literally went above and beyond to make the whole transaction as easy for me as possible. I would definitely recommend them.
Meya · 21 April 2025
★★★★★ 5/5
TrustpilotWe had an extremely positive experience…
We had an extremely positive experience with what has been an immensely stressful time, particularly with Robert Love . On the ball very knowledgeable and was always available to support and answer any queries he went above and beyond would highly recommend. Thank you Robert
Louise · 20 March 2026
★★★★★ 5/5
TrustpilotWell done British Homesellers
British Homesellers did an amazing job for me. Special mention to Robert Love. I am a first time buyer and to say I am clueless in home buying is an understatement. Robert helped me in communicating and identifying what needs to be done from viewing to exchange. He always found the time to catch up with me and check in
Emille · 23 October 2024
Agent replied · 26 December 2024
Hi Emille,Thank you for your review.We’re so glad to have helped you secure your new home!Myself and the team wish you all the best!Kind regards,Rob & the Team
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