Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat communication
Quick communication, happy to answer any questions and always willing to help / chase anything required. Even when they were the sellers side, everything was dealt with promptly which I was pleasantly surprised at as usually the housing market industry is not known for its haste in communication.
Gethin · 16 June 2026
Agent replied · 25 September 2026
Hi Gethin,
Thank you so much for your lovely words!
All of us here wish you all the best in your new home.
Kind regards,
Rob & the Team
★★★★★ 5/5
GoogleThis company was amazing to work with, communication was top notch, always kept in touch with what was going on, brilliant service, Alex was a delight to talk to, very knowledgeable and if he was going to ring you back he would.
Amy · 24 March 2026
★★★★★ 2/5
TrustpilotVery Friendly Team but Misleading and Ineffective Company
Though British Homesellers have some lovely people on their team, are great to get in contact and very helpful, we did not have the best of experiences. We signed up for the house to be advertised slightly under market value for their buyers who they said would be in a position to complete after 6 weeks of an offer. Instead they just marketed the house traditionally, at market value, which meant we were worse off than if we had asked a local agent. British Homesellers were more expensive and unable to facilitate the viewings so we the sellers had to and when it came to the sale they lacked the local know how to support with valuation issue which, I believe, led to the sale falling through.Nice people to work with but do not fall for their ‘we specialise in fast sales’ - they are simply just an internet estate agent.They’ve replied to my review to say that the property was down valued. Which is untrue as we didn’t even get to that stage for the surveyor to respond with this information. Their comments would ironically also be an indicator that BHS miscalculated the value of the house to start with. In addition when it came to actually finding a buyer the conveyancing process took exactly the same amount of time; there was no process to speed things up so once again saying ‘we specialise in fast sales’ doesn’t make it the truth. Do not bother.Please be careful with their reviews and choose wisely.
EMH · 8 July 2023
Agent replied · 10 June 2024
We are sorry to hear about your experience with us. We are pleased to see you have been happy with people in the team. However, we appreciate it is frustrating to have a sale fall through. In this case we achieved a sale quickly with a committed buyer paying a reservation deposit tying them to the purchase. Unfortunately the sale fell through due to the surveyor down-valuing the property due to it's proximity to a care home. The surveyor would not approve a valuation as high as our buyer had offered, forcing the buyer to withdraw. If the survey had not down valued the property, it would have completed just shy of 6 weeks after you accepted the offer. We do specialize in quick sales and have a high success rate, but unfortunately, we cannot control the outcomes of a survey. We do sincerely wish you the very best in selling in the future.Sincerely,British Homesellers-Update 10/07Thank you for your time. We appreciate us referencing a 'down value' caused unintended confusion. As confirmed, the issues in the valuation survey where;1. That the property is close to an old people's home2. It is close to non-residential developments, both of which might adversely effect the value and salability. 3. That there may be structural instability (i.e. cracks) and that he would need to see a structural survey to be able to value the property. The outcome was the buyer was concerned about spending further on a full structural survey, when the initial valuation survey indicated the above concerns.
★★★★★ 5/5
TrustpilotExcellent Service, even as the buyer!
British Homesellers weren’t actually my estate agents, they were acting for the people whose house I was buying, but I was genuinely really impressed with them throughout the whole process.
Zachary · 11 September 2026
Agent replied · 25 September 2026
Hi Zachary,
Thank you so much for your kind words, we’re so glad we could help.
All of the team wish you all the best in your new home!
Kind regards & best wishes,
Rob & The Team
★★★★★ 5/5
TrustpilotRecently purchased my new home through…
Recently purchased my new home through British Home Sellers and had an excellent experience from start to finish, great communication and friendly staff, Alex Clendon was especially helpful! Highly recommend
Leah · 2 September 2025
Agent replied · 26 September 2025
Hi Leah,
Thank you so much for your review and I am so pleased we could help.
I wish you all the best with everything moving forward!
Kind regards,
Alex and the whole team
★★★★★ 5/5
TrustpilotI don't normally do reviews
I don't normally do reviews, but I have now sold twice with British Home Sellers as I have received far better service than I had previously with local agents. Special thanks to Robert Love, who has been brilliant throughout, always courteous & kept me informed every step of the way. I would not use anyone else now. Thank you!
Li · 23 August 2024
Agent replied · 23 October 2024
Hi Li,We're so happy we could help you on both of your sales!You've been a pleasure to work with, and we wish you the best moving forwards.Best Wishes,Robert
★★★★★ 5/5
TrustpilotWe purchased our forever home through…
We purchased our forever home through British home sellers. Our agent was Robert Love, who communicated with us throughout the procecess. Showed patience and understanding. I had never heard of British homesellers before we started looking for our new home, but will be happy to recommend.Thank you Robert for all your help and patience, We finally got there Sally Nickelson
Sally · 1 August 2024
Agent replied · 24 August 2024
Hi Sally & Dave,Thank you so much for your lovely words.We’re happy to help and wish you all the best in your new home!Kind regards,Rob
★★★★★ 5/5
TrustpilotWhat an amazing service!
I hadn’t heard of British Homesellers before, so I was initially sceptical. However, my doubts quickly disappeared, the service was exceptional. I was kept fully informed at every stage, and every team member I interacted with, especially Robert Love, was polite, approachable, and incredibly responsive. Huge thanks to the team for such a seamless experience!
Russell · 31 October 2024
Agent replied · 26 December 2024
Hi Russell,Thank you for your kind words, it was a pleasure to help your home buying journey.We hope you enjoy your new home!Best wishesRob @ the Team
★★★★★ 5/5
GoogleOur experience with British Home Sellers was great from start to finish over the course of 4 months. Alex Clendon was great at communicating between us and the seller and he made the process feel easy overall for us as first time buyers. He was always available and prompt with his responses. We would highly recommend them.
Chloe · 14 October 2025
★★★★★ 5/5
TrustpilotCouldn’t fault the service
British Homesellers handled our purchase really well. Unfortunately the sellers weren’t in a position to move as quickly as we had first hoped but this was not a fault of British Homesellers, and when we contacted Fallon for advice, she did support us by chasing information and getting answers for us.
Mrs · 9 April 2026
Agent replied · 6 June 2026
Thank you for your kind review.
We’re really pleased to hear you had a positive experience overall.
Wishing you all the best in your new home!
Molly & the team
★★★★★ 5/5
TrustpilotHouse move
Robert and his team were very helpful and would use again all calls were returned in a timely manner
Pamela · 22 November 2025
Agent replied · 25 December 2025
Hi Pamela,
We’re so glad to help you with your purchase!
Myself and the team wish you all the best in your new home.
Kind regards,
Rob & The Team
★★★★★ 5/5
TrustpilotKnowledgeable and helpful agent
We have recently purchased our property through these agents and the service could not have been better.Alex was very helpful and knowledgeable. He was quick to respond to any of our queries and went out of his way to solve any problems and answer our questions. Highly recommended! Thank you Alex!
Amy · 4 November 2024
Agent replied · 26 December 2024
Hi Amy,Thank you so much for your review and it was a pleasure working with you.I wish you all the very best moving forward!Kind regards,Alex & the Team
★★★★★ 5/5
TrustpilotI bought a property through BHS and the procedure was seamless
I bought a property through BHS and the process was hassle free. I would describe it as seamless. The staff kept checking on intervals to ensure a smooth flow until completion. My £2000 withholding deposit was immediately transferred to me on completion.
Michelle · 14 May 2026
Agent replied · 6 June 2026
Hi Michelle,
Thank you for your review and I am so happy we could help,
I wish you all the best with everything moving forward
Kind regards,
Alex and the whole team
★★★★★ 5/5
TrustpilotGreat team
I recently purchased a house through British HomeSellers, and I had a fantastic experience. Robert L and Molly E were exceptional, providing excellent service and support every step of the way. They were always quick to respond to my emails and phone calls, making the process smooth and stress-free. It was a pleasure to deal with such friendly and professional agents. I highly recommend British Homesellers!
Maciej · 16 October 2025
Agent replied · 6 June 2026
Hi Maciej,
Thank you so much for your review, we’re so glad we could help!
All of us here wish you all the best in your new home.
Kind regards,
Rob & The Team
★★★★★ 5/5
GoogleBuying our first home was a breeze and stress free all thanks to British HomeSellers and in particular Fallon Martin. She was absolutely fantastic and kept me updated the whole way through, whenever I needed her she was there. Can’t recommend them enough.
David · 14 December 2025
★★★★★ 4/5
TrustpilotFirst Time Buyer, Very Pleased
As a first time buyer, I was very surprised to see British Homesellers operating as the agents for the property I purchased. Although they were not local to my area, the company endeavoured to keep me updated with whether the vendors accepted my offer, along with any issues along the way.
Jo · 20 February 2026
Agent replied · 25 February 2026
Hi Jack,
Thank you for your review and I am pleased we could help!
I wish you all the very best moving forward and please do not hesitate to get in touch if we can ever help in the future
Kind regards,
Alex and the whole team
★★★★★ 5/5
GoogleA huge thank you to Charles from British Home Sellers for helping me in downsizing and buying a smaller property. After 5 years since losing my husband and making the decision to move I really appreciated his help, guidance and support …
Teri · 14 December 2025
★★★★★ 5/5
TrustpilotI recently completed my first house…
I completed my first house sale with British Homesellers on Friday last week and from start to finish the whole team I dealt with namely - Jodie, Alex & Charles were absolutely amazing . All professional , friendly , supportive and helped a complete novice understand every step of the way!
Elle · 30 July 2024
Agent replied · 24 August 2024
Hi Elle,Thank you for your lovely review and we wish you all the best moving from the whole team here!Kind regards,Alex
★★★★★ 5/5
TrustpilotBritish Home Sellers have been a pleasure to deal with.
British Home Sellers have been fantastic from start to finish. Throughout the process of buying a property they advertised in West Sussex, they’ve always been quick to respond to any questions and kept me fully updated at every stage. Their friendly, professional approach made what could have been a stressful process feel straightforward and well supported. I wouldn’t hesitate to recommend them to anyone.”
Karin · 15 October 2025
Agent replied · 6 June 2026
Hi Karin,
Thank you so much for your review and it was a pleasure working with you!
I wish you all the very best with everything in the future and if we can ever help in the future then please never hesitate to get in touch
Kind regards,
Alex and the whole team
★★★★★ 5/5
GoogleCouldn’t fault these guys! From the beginning they were super helpful and communicated really clearly!
Fallon was Amazing at chasing information and following up with me super quickly!
Katie · 7 April 2026
★★★★★ 5/5
GoogleRobert was great throughout the whole process only at the end of the phone , the company as a whole was really good would definitely use and recommend thank you 🙂 …
Laura · 14 February 2026
★★★★★ 5/5
GoogleFrom the day I spotted my perfect property, British Home Sellers has provided excellent service. From organising the viewing to completion. I was outbid on a property that I really wanted. A few weeks later Alex Clendon phoned me to say that the original purchasers had pulled out. I made another bid which was accepted. Alex was my point of contact throughout the purchasing process. He replies speedily to all enquiries, is very professional, cheerful and resolves all quiries without fuss. He kept me updated regulary at each stage of the process. He has contacted me since the purchase was completed to see if all is well. I cannot recommend Alex and British Home sellers highly enough. I would definitely use them again and would like to thank them for making the process run smoothly.
Helen · 30 July 2024
★★★★★ 5/5
TrustpilotOutstanding performance.
I am extremely satisfied with the outstanding service provided by British Homesellers during the purchase of my new home. From start to finish, they were supportive, professional, and attentive to every detail. Their team consistently demonstrated efficiency, ensuring that all processes were handled smoothly and on time, which made the entire experience stress free.
Olukemi · 16 December 2025
Agent replied · 25 December 2025
Hi Kemi,
Thank you for such a lovely review, it was a real pleasure working with you and I wish all the best for you and your family moving forward
Please never hesitate to get in touch if there is ever anything we can do to help in the future.
Kind regards,
Alex and the team
★★★★★ 5/5
GoogleFrom the get go the team at British Homesellers were great. Organised viewings quickly and without fuss, always kept me in the loop with everything regarding my purchase. Thanks to Molly and the team, the otherwise stressful and uncertain time, became a breeze.
Aston · 14 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.