Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe’ve just bought our home through…
We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic, extremely professional, gave clear information at all times, and was so quick to respond. The rest of the team we spoke to were also very professional and very good. We would 100% use them again, but we’ve bought our dream home so we probably won’t need to! The house itself is absolutely stunning and we’re so grateful. Thank you to the whole team!
Colin · 9 July 2026
Agent replied · 25 September 2026
Hi Colin,
We really appreciate the kind words, we’re glad to help!
Myself and the team wish you all the best in your new home.
Best wishes,
Rob & The Team
★★★★★ 5/5
TrustpilotI had an excellent experience…
I had an excellent experience purchasing my home through British Homesellers. Fallon was exceptionally helpful throughout the entire process. She was professional, responsive, knowledgeable, and always willing to answer my questions and provide support. Her dedication made what could have been a stressful experience much smoother and more enjoyable. I truly appreciate all her hard work and would highly recommend both Fallon and the agency to anyone looking to buy or sell a property. Thank you for your outstanding service!
Debbie · 7 July 2026
Agent replied · 10 June 2024
Hi Debbie,
Thank you very much for your kind words, we’re so happy we could help!
All of us here wish you all the best with your new home!
Kind regards,
Rob & The Team
★★★★★ 5/5
TrustpilotEfficient and communicative flat purchase process
I had a great experience with British Homesellers. Robert was very clear, quick and available in the negotiation and offer process, and Fallon went above and beyond to keep me updated throughout the conveyancing process during periods of long waiting, particularly as a first time buyer with no experience of the process. Would recommend them to anyone looking to sell or buy without the fuss of other more traditional property agents.
Jonathan · 5 August 2026
Agent replied · 25 September 2026
Hi Jonny,
Thank you so much for your lovely words, we’re really glad that we could help!
Myself, Fallon & the whole team wish you all the best with everything in your new home.
Best wishes,
Robert & The Team
★★★★★ 5/5
TrustpilotBritish Homesellers was a brilliant…
British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we are first time buyers we really appreciated this. We dealt with Fallon for our house purchase and she was so lovely and helpful throughout. Thank you!
Baileys · 5 August 2026
Agent replied · 25 September 2026
Hi Bailey,
Thank you so much for your kind words, we’re so glad we could help!
Myself & the team wish you all the best in your new home.
Kind regards,
Fallon & The Team
★★★★★ 5/5
TrustpilotI had a fantastic experience purchasing…
I had a fantastic experience purchasing my home through British Homesellers, largely thanks to Fallon's exceptional support. She was professional, responsive, and always ready to help, making the entire process smooth and stress-free. I'm truly grateful for her dedication and would highly recommend both Fallon and the agency to anyone buying or selling a property. Thank you for the outstanding service!
Ilevbaoje · 21 July 2026
Agent replied · 25 September 2026
Hi Ilevbaoje,
We’re really happy to have helped you secure your new home.
We wish you all the best for the future!
Best wishes
Rob & The Team
★★★★★ 5/5
TrustpilotSuperb experience with British Home…
Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication between us and the buyer was really easy, making the sale go through very quickly. Fallon was always on hand when we needed her and was super prompt answering any query. If you are looking for a fast, trouble free house sale then we would highly recommend British Home Sellers.
Simon · 11 February 2026
Agent replied · 6 June 2026
Thank you for your kind feedback!
We’re glad you were happy with the service.
Myself and the team wish you all the best in your new home.
Kind regards,
Fallon & team
★★★★★ 5/5
TrustpilotGreat service
My husband and I worked with Alex in the purchase of our house. He was contactable and responsive throughout the duration of the purchase and he helped chase progress while we were on holiday (as we approached completion). Based on our experience working with Alex I’d recommend British Home Sellers.
Bethany · 12 August 2026
Agent replied · 25 September 2026
Hi Bethany,
Thank you so much for your review and it was lovely working with you!
I wish you all the very best with everything moving forward.
Kind regards,
Alex
★★★★★ 5/5
TrustpilotSale of property
We used British Homesellers after having little success with an estate agent. They have been excellent throughout the whole process. With professional photos and detailed description the property was sold within a few weeks. We were kept updated and if we needed to contact them they were already on the case. Thank you to everyone we dealt with at British Homesellers, especially Alex and Fallon. We will definitely recommend you to anyone looking to sell a property.
Rhian · 14 December 2025
Agent replied · 25 December 2025
We are so happy that you were pleased with the service the team provided.
Wishing you all the best in your new home.
Kind regards,
Fallon & the team
★★★★★ 5/5
TrustpilotAlex was absolutely first class in…
Alex was absolutely first class in monitoring and dealing with my purchase, I have bout and sold 14 houses in the past and by far Alex has been the most professional and helpful agent I have dealt with genuinely surprised how good the service was will 100% use this chap and company in the future
Mark · 3 June 2026
Agent replied · 6 June 2026
Hi Mark,
Thank you for such a lovely review and it was a pleasure working with you,
I wish you all the very best,
Kind regards,
Alex
★★★★★ 5/5
TrustpilotGreat communication from the British…
Great communication from the British Homesellers team, really helped me to complete everything in due time, and were very fast at passing any questions along to the seller. Thanks to Molly, Charlie and everybody else at the British Homesellers team
Aa · 16 August 2026
Agent replied · 25 September 2026
Thank you for your kind review!
We are pleased to hear you were happy with the service. Wishing you all the best in your new home!
Molly & the team
★★★★★ 5/5
TrustpilotAlex and Charles are the best!
I purchased a house via British Homesellers and they were absolutely fantastic. The support from start to finish was incomparable to any other agency I have dealt with. Alex Clendon was an incredible help throughout and always aided smooth communications between myself and the seller and offered great advice and reassurance on many occasions. Charles Gale was polite and patient with me and was always a pleasure to speak with, so full of charisma! I felt informed as to where things were up to every step of the way and couldn't be more grateful to Alex and Charles. I hope we never move again, but if we do, this would be our agency of choice! Highly recommend. Thank you BHS!
Sophie · 4 September 2025
Agent replied · 26 September 2025
Hi Sophie,
Thank you so much for such a lovely review!
Really appreciated and I am so pleased that we could help.
I wish you all the very best with everything moving forward
Kind regards,
Alex & the team
★★★★★ 5/5
TrustpilotAmazing Journey
British Homesellers have been amazing, from the first time contacting them about the house purchase to the actual house being bought, they have been very helpful, and gave me updates along the way. I want to especially thank Molly and Alex who helped me out throughout this journey!!!
MOHSIN · 14 May 2026
Agent replied · 6 June 2026
Thank you so much for your kind words and recommendation!
We’re delighted to hear you had such a positive experience purchasing your home with us. Wishing you all the very best in your new home!
Molly and the team
★★★★★ 5/5
TrustpilotExcellent service form Alex
Excellent service form Alex , he was my sellers agent but he went above and beyond to move things along with a very difficult solicitor in the chain , I cant recommend him enough he battled to the end to make sure the exchange went through . Thank you Alex genuinely great customer service when you dont see it enough these days .
Jon · 16 December 2025
Agent replied · 25 December 2025
Thank you Jon,
Hugely appreciated and I felt we were a great team in getting the transaction over the line
I wish you all the very best with everything moving forward,
Kind regards,
Alex
★★★★★ 5/5
TrustpilotI had a great experience purchasing a…
I had a great experience purchasing a property through this agency. The whole process was smooth from start to finish and communication was excellent throughout. Responses were always quick, updates were clear, and I was kept informed every step of the way.
Tom · 14 May 2026
Agent replied · 6 June 2026
Hi Tom,
Thank you so much for your kind words, we’re so glad we could help!
Myself & the team wish you all the best in your new home.
Kind regards,
Rob & The Team
★★★★★ 5/5
TrustpilotHighly Recommend
Buying through British Home Sellers was a great experience and a breath of fresh air compared to other recent experiences buying, Robert Love kept me up to date throughout the whole process, he went above and beyond. I would definitely recommend for people looking to buy through British Home Sellers.
Mike · 10 March 2026
Agent replied · 6 June 2026
Hi Michael,
Thank you so much for your kind words, I’m so glad we could help!.
Myself and the team wish you all the best in your new home.
Kind regards,
Rob & The Team
★★★★★ 5/5
GoogleWe recently bought our house through British Home Sellers, and I can’t recommend them enough.
Alex was absolutely amazing throughout the whole process. He kept me updated every step of the way, answered all of my questions, and was always my first point of contact whenever I needed anything. Nothing was ever too much trouble, and he really helped make what can be a stressful process feel smooth and straightforward.
I would definitely recommend British Home Sellers to anyone looking to sell their home. Thank you so much for everything!
Chelsea
Chelsea · 14 March 2026
★★★★★ 5/5
TrustpilotThis company was amazing to work with
This company was amazing to work with, communication was top notch, always kept in touch with what was going on, brilliant service, Alex was a delight to talk to, very knowledgeable and if he was going to ring you back he would.
Amy · 18 March 2026
Agent replied · 6 June 2026
Hi Amy,
Thank you for your review and I am pleased we could help!
I wish you all the very best moving forward and please do not hesitate to get in touch if we can ever help in the future
Kind regards,
Alex and the whole team
★★★★★ 5/5
TrustpilotRecently bought a house via British…
Recently bought a house via British home sellers amd they were fantastic with my process it want really smoth and no issues and Robert was very helpful throughout
Vaibhav · 19 June 2026
Agent replied · 25 September 2026
Hi Vijay,
It’s great to hear from you! We’ve so glad we could help.
All of us here wish you all the best in your new home!
Besh Wishes,
Rob & The Team
★★★★★ 5/5
TrustpilotFirst home
We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process.
Raiha · 15 June 2026
Agent replied · 25 September 2026
Hi Raiha,
Thank you so much for your kind words, we’re so glad we could help!
Myself & the team wish you all the best in your new home.
Kind regards,
Fallon & The Team
★★★★★ 5/5
TrustpilotHouse purchase
British Home sellers were great! Fallon kept in touch with us more than our solicitors did! I would recommend them to anyone! In the future, I would use them to sell our house!
Carolynn · 4 May 2026
Agent replied · 6 June 2026
Hi Carolynn,
Thank you so much for your kind words, we’re really glad to have helped!
All the team wish you all the best with your new home.
Best wishes,
Rob & The Team
★★★★★ 1/5
TrustpilotSo disappointing
Their marketing states that ‘On average we are securing offers within 2 to 4 weeks’ and that they have ‘buyers ready and waiting to buy properties’. Sounds too good to be true - and that’s because, in my experience, it is. They haven’t managed to secure a single viewing in three months, let alone an offer. I understand the market is very tough but the truth is that other flats in our block have had viewings - and they’re on at a higher price. Something has clearly gone wrong and BH simply aren’t doing enough to sell. I have lost confidence in them and feel mad that time with BH has been wasted. Much better to stick with a proper high street estate agent.
Caroline · 9 May 2026
Agent replied · 6 June 2026
Dear Mrs Bates,
We’re really sorry we haven’t met expectations in this case.
Over the 8 weeks we’ve been marketing the property, we’ve unfortunately struggled to secure the level of traction we would normally expect.
As you mentioned, there are currently two other one-bedroom flats within the building which you shared have received viewings. However, neither has successfully sold, with one having been reduced four months ago and another having been on the market for around 10 months. More broadly, within a quarter of a mile, the majority (83%) of one-bedroom apartments currently on the market also remain unsold. Those that have sold, did so prior to the recent Middle East conflict and resulting market uncertainty.
Unfortunately, the market for properties of this type has become increasingly challenging in recent weeks, particularly following wider economic uncertainty and market shifts, which appear to have impacted buyer confidence locally.
We completely understand how frustrating this is when trying to sell your property, and we’re genuinely sorry we’ve fallen short of the expectations created by our marketing and the results we would normally aim to achieve.
As discussed with you directly, given the lack of progress, we agreed at your request to stop marketing earlier than originally planned.
We do sincerely wish you all the very best with your future sale.
Kind regards,
The British Homesellers Team
★★★★★ 5/5
GoogleBHS were exceptionally informative and supportive through out the whole process of purchasing our new home. Molly Ewan and Charles Gale were especially good. Molly explained everything very carefully and patiently.
Charles was on the phone updating us at every juncture and was always positive, encouraging and supportive. I am genuinely grateful and really appreciative of their help. Thanks both for making our purchase and successful and positive experience.
Jane · 14 March 2026
★★★★★ 4/5
TrustpilotVery good service on purchase
Overall our experience with BHS was very good. Initially we had a few issues contacting the person looking after the property when trying to make offers and deal with the initial price negotiations but once Alex took over the process during the later stages he was very much a driving force of getting the purchase over the line, keeping us in the loop and being the go between with ourselves and all other parties.
Simeon · 29 May 2026
Agent replied · 6 June 2026
Hi Simeon,
Thank you for your kind words,
It was lovely working with you and I hope you’re enjoying your new property!
Kind regards,
Alex and the whole team
★★★★★ 5/5
TrustpilotGreat experience
We had a great experience with Alex during our house sale. He was professional, friendly and very pro-active throughout the process. His communication was excellent and he kept us fully informed at every stage. We'd highly recommend Alex.
Jackie · 15 February 2026
Agent replied · 6 June 2026
It was an absolute pleasure working with you on your house sale.
I’m really glad to hear that you felt fully informed and supported throughout the process.
Wishing you all the very best in your next chapter.
Molly and the team
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