Chancellors Henley On Thames reviews

★★★★★ 5/5

Facebook

I do have problems receiving my rental payments on time from one tenant. My account manager is called Emelia. Emelia is polite and methodical in her approach. She is able to give suggestions and possible solutions. She ensures the correct notices are give that protect me. She is prompt in her response and keeps me updated.

Mike · 9 December 2016

★★★★★ 5/5

Google

I used the services of Chancellors recently in searching for rental property; in particular Katie and Sam. They were informative, helpful and prompt. They always responded quickly and fitted in appointments around my schedule whenever they could. They had a good knowledge of the properties they were showing. And whenever a new property came on to the market that fitted the description of what I was looking for, I received an email alert.

Matthew · 14 March 2022

★★★★★ 5/5

Google

Excellent service, very helpful staff.

Robert · 15 March 2026

★★★★★ 1/5

Google

I called to enquire about a property to let, apparently NOBODY from lettings was in the office ALL day, I called back the following day and was advised I would get a call back from the lettings team. I even sent an email and I have heard nothing. Very very frustrating and seriously unprofessional. Definitely won't be contacting chancellors again.

Edward · 26 May 2024

★★★★★ 5/5

Google

Chancellors in Henley were a great help in advising me with my first property purchase, we are not quite ready just yet but will definitely be contacting chancellors when the time comes

Lucian · 13 January 2023

★★★★★ 5/5

Facebook

Francesca is my property manager, she is a pleasure to work with. When I have some problem, doubt, ...she always responds fast, by telephone and also by email. She is really helpful. It is a pleasure talk with her, always polite and nice. I am really happy with her.

Noelia · 3 November 2019

★★★★★ 5/5

Facebook

Ben Robertson was the only estate agent that we came across that explained everything we needed to know about renting our first property. As my husband was from Bali I was concerned that It would affect our renting prospects.. Other estate agents Haven’t been very helpful compared to Ben. You have put our mind at rest and we are no longer stressed about the renting process. Look forward to working with you in the next couple of months. Thanks again!

Sammy · 26 February 2020

★★★★★ 5/5

Facebook

Francesca has recently become my property manager, she is an absolute pleasure to work with. Very quick to respond to any of my queries and sorts out any problem we may have immediately. Francesca is incredibly polite and very easy to talk to you. Would highly recommend ??

Evie · 15 October 2019

★★★★★ 5/5

Google

Rob Penfold, Sarah Crouch and the rest of the team at Chancellors handled the sale of my property with skill, perseverance and professionalism. Whatever was thrown at them, they rose to the challenge! Rob provided me with reassurance at every stage, and his experience meant he was able to offer me a high level of market insight and guidance. Sarah is brimming with tenacity and will undoubtedly be a future star in the industry. Thank you guys for all your help!

Charles · 28 July 2019

★★★★★ 5/5

Google

Chancellors Henley-on-Thames were excellent throughout the process of selling our property. They advertised widely with very good photos - also shown prominently in their window in Henley's main street. Our sale was managed by Robert Penford who advised us well throughout. It was his personal service that made the difference - being with prospective buyers on their visits and helping us with advice throughout. A particular strength of Robert's was the way he kept open a channel of communication: it was always easy to speak with him and he kept us continuously up to date with developments (even after hours!) - he worked really hard to make our sale happen - something we couldn't have done ourselves.

Norman · 28 July 2019

★★★★★ 5/5

Google

Sam provided a very good service, was re-assuring, kept me up-to-date, and has a wonderfully relaxed approach, he makes the average Australian look stressed-out.

John · 15 August 2025

★★★★★ 5/5

Google

Katie was superb, helpful, professional and friendly, I would recommend her and Chancellors in Henley to anyone looking to rent in Henley on Thames

Mark · 29 June 2023

★★★★★ 5/5

Facebook

??????????Five star quality service was demonstrated by Kassandra Hopkins?????????? in assisting me, from beginning to end! She made the process easy and simple. Very understanding to my needs and requirements... I would definitely recommend Kassandra to anyone and everyone! Thank you for being such a star ????

Micaela · 29 August 2019

★★★★★ 5/5

Google

The best estate agent i have used. Moving property can be quite daunting, however Simon was outstanding. He was extremely professional and knowledgeable throughout our discussions. He continuously kept me updated which put my mind at ease. I highly recommend him and Chancellors!

Stacey · 7 November 2020

★★★★★ 5/5

Facebook

I would just like to say thank you to Jaymie Cobb who helped me last week she is an absolute star and a credit to the company. By far the best service I have received from Chancellors. Thank you once again Jaymie Cobb.

David · 7 October 2020

★★★★★ 1/5

Facebook

The worst ever agency I've ever deal with.Absolute unprofessional and unkind attitude.For six months contract i have around 200 useless emails and still can't get my deposit back after 1 month and a half.Never get a property trough Chancellors agency.There is forum group with around 200 Bulgarian families around the area and i keep advising them never use this agency.Unprofessional continuous failure to do all task.And it's not just me 90% unhappy.What an agency why you are still on the market how?

Kalin · 28 July 2018

★★★★★ 5/5

Facebook

We just moved out of a property managed by chancellors, the agency and most of the staff working there are extremely incapable, downright unhelpful, with the exception of Isabelle Smyth - Senior Property Manager, so this 5 star goes to her and her only. She remained kind, polite and professional at all situations, was super helpful and where all others failed went out of her way to assist us with our queries. She deserves the recognition, if it wasn't for her we would have had a much worse experience than we did. Thanks Isabelle!

Stephanie · 26 July 2018

★★★★★ 5/5

Google

My husband and I needed to rent a place in Henley quickly and the whole process was made easy and stress-free through the help of Chancellors. We were particularly impressed with Sam Hinton who went above and beyond to help us with any questions, arrange viewings and navigate us through the application process for letting. He was even replying to messages on evenings and a Sunday as he knew how anxious we were about securing the property. A huge thank you to Sam and Chancellors - we are extremely happy in our lovely house.

Liz · 24 June 2018

★★★★★ 5/5

Facebook

Kassandra Hopkins was really helpful in assisting my girlfriend with her insurances. She was friendly which made the whole process simple and easy! My girlfriend doesn’t have Facebook but wanted to make sure Kassandra got the recognition for the brilliant customer service she received! Thanks again!

Sean · 30 July 2019

★★★★★ 1/5

Google

A company with no integrity and no care for the health or life of the people they rent to. The only care is money. We moved into an unhabitable property due to chancellors who claim because they don't manage the property, have no fault In the world. The same property is up for rent again £200 more, with pictures from at least 15 years ago, no electricity on the entire upper floor. They should not be renting this place out in the condition it is in!! Be aware of them and DO NOT RENT from them! It may cost you your life as I was electrocuted enough times to now need to be on heart medication for the rest of my life. These are the conditions we lived in, was evicted from because of asking for the mold to be fixed, and then placed back on the market in these same conditions.

Hannah · 17 July 2022

★★★★★ 5/5

Google

Thank you Katie for finding us a lovely apartment in the heart of Henley On Thames.

Maliko · 28 November 2023

★★★★★ 5/5

Facebook

I would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!

Melinda · 10 November 2017

★★★★★ 5/5

Facebook

I recently used chancellors estate agents to move to one of there rented property’s. My dealing was with Declan Hartigan ,Who was very informed very helpful and welcoming. Very professional throughout the whole process keeping me informed with a personal touch. It's always a nice surprise when somebody remembers your name considering the amount of people they have to deal with. I highly recommend chancellors estate agent and I am very impressed with Declan Hartigan. After my Smooth transition into my new home I also have perfect after-care service. Robert Higgins

Robert · 21 September 2017

★★★★★ 5/5

Google

Rob Penfold, Sarah Crouch and the rest of the team at Chancellors handled the sale of my property with skill, perseverance and professionalism. Whatever was thrown at them, they rose to the challenge! Rob provided me with reassurance at every stage, and his experience meant he was able to offer me a high level of market insight and guidance. Sarah is brimming with tenacity and will undoubtedly be a future star in the industry. Thank you guys for all your help!

T* · 26 August 2017