Trusted Agent profile Β· Henley On Thames Β· Oxfordshire
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609 reviews across 2 platforms
17 Hart Street, Henley On Thames, Oxfordshire, RG9 2AR
Part of Chancellors, see every office.
Chancellors's office in Henley On Thames, Oxfordshire, at 17 Hart Street, is rated 4.1 out of 5 across 609 reviews on two platforms, including 209 Google reviews rated 4.6.
Every review we hold for the Henley On Thames office, from every platform, shown as written. First names only.
1/5
FacebookDidnβt have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck οΏ½οΏ½
Hi Joshua, I am very sorry to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with further details so that we can investigate this matter for you? Many thanks.
5/5
GoogleKatie has been very professional, helpful and friendly throughout all our interactions. Thank you.
Hi Catherine, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookJayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.
5/5
GoogleSimon Swanson is outstanding - professional and responsive with excellent judgment. Simon went beyond the boundary for us and he deserves his excellent review and our endorsement. Thank you.PositiveResponsiveness, Professionalism
Thank you Neil for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie was brilliant, she understood our sense of urgency and made it all happen very quickly. Thanks again!
Thank you for leaving us this great review Philip, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
FacebookMy review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.
Thank you for bringing this to our attention Mary, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to louise.hughes@chancellors.co.uk? Thank you.
5/5
GoogleKatie has been amazing π β¦
Thank you Angelo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookAs a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan
5/5
FacebookI want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!
Thank you, SΓ³nia. I hope you enjoy your new flat!
5/5
FacebookLucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.
Thank you very much !
1/5
FacebookThis company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.
Thank you for bringing this to our attention Emily, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleKatie is very organised, helpful and informative. We have had a good experience with her and the rest of the office
Hi Sarah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookAVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first monthβs rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!
Hi Poppy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
FacebookMy sister put a deposit and first months rent of Β£1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still havenβt refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID
Hi Sophie, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your sister to contact us via directors@chancellors.co.uk Many thanks.
1/5
FacebookAbsolutely useless in property management. Iβm not sure what service Iβm getting for the astronomical fee theyβre charging but Iβm starting to think I can do a better job managing the property myself from Australia. Itβs taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, itβs costing me more money because guys turn around up to the property βwithout the right partβ for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.
Thank you for letting us know about this Gerrit, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
FacebookGood experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!
Thanks for the great review. Rebecca Joel and our specialist lettings team will be delighted to hear this.
5/5
FacebookThis is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.
Thank you very much for your kind review!
5/5
FacebookI would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.
5/5
GoogleI have not met Katie in person but we've had lots of contact on the 'phone. She is friendly and patient and has always been very helpful. She sounds genuinely interested in trying to find me the right property. Her enthusiastic sincerity is a great asset. A good person to give advice.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
Facebooko whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.
Hi Laura, we are sorry to read of your issue. We note you also wrote to us through Google and we have responded to your message. Kind Regards
5/5
FacebookFrancesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.
Thank you so much for your feedback!
5/5
FacebookThere's only one trustworthy and reliable forex trader I can only recommend for anyone interested in investment. Mr Ralph Carico is the best account manager I can ever recommend here, if anyone here is interested you can kindly reach him out for more information and also start making profits for yourself
1/5
FacebookTotally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!
We are very sorry to hear that you are missing out on the chance to purchase properties due to communication issues. Please contact seniorsupport@chancellors.co.uk with full details and we will look into this for you.
5/5
FacebookI have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help
Thank you Mrs Stanford!
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