Chancellors Henley On Thames reviews

★★★★★ 5/5

Facebook

I’ve been really impressed with how helpful the South East area property management team have been, especially Casey Gramson who is always helpful, professional and persistent in ensuring we get the best service from other suppliers, most recently the cleaners at our property. Thanks Casey!

Paul · 9 August 2019

★★★★★ 5/5

Google

I sold my Henley flat with Chancellors just before Christmas but because Sam Hinton there was so brilliant I wanted to make sure I wrote a review at some point while he still works there. All the team were great however he was particularly efficient, enormously pleasant, helpful and flexible. His professionalism was top notch, he always knew what was going on and kept me fully in the loop so I never had to chase him for information. Whilst selling the flat was at times stressful Sam was always calm, reassuring and refreshingly funny as well. I highly recommend them.

Rachel · 30 January 2017

★★★★★ 5/5

Google

Thank you Katie for finding us a lovely apartment in the heart of Henley On Thames.

Maliko · 11 November 2023

★★★★★ 5/5

Facebook

Me, my husband and our daughter just moved yesterday to our new flat. I can't belive all process was so quick and not as complicated as I first thought. Very special thanks to Nathan Tan, he was very patient and professional, he really supported us. He explained us everything, sometimes twice as we are not a native speakers ;). If you're a bit scared of all this "scary" agencies, forms, processes and other things that may seem to be complicated I can honestly recommend you chancellors and Nathan. Big thanks again!

Judyta · 20 November 2016

★★★★★ 5/5

Facebook

What a pleasant experience! I went into the Henley branch and spoke to Jon, a very helpful employee for your Henley area. I needed some assistance in my property search and I was very impressed with your employees knowledge of the area, not only places/areas within my budget but also how close the houses were to everything else I would need to be around or near my new home, schools, shops etc! I'm in a bit of a rush as I am moving to the area for a job and knew nothing about Henley and surrounding suburbs. Whilst I was in the branch I was comfortable the whole time and did not feel pressured at all, which is refreshing for an estate agents! I left feeling like I had real direction on what was now within my means and will be back to arrange viewings next time I am in the area! A great experience overall!

Berran · 1 November 2016

★★★★★ 5/5

Google

Katie is incredibly responsive, professional & customer-oriented. She kept me in the loop of any updates etc. It made the whole transaction much less stressful

Erika · 1 March 2023

★★★★★ 5/5

Facebook

I had a brilliant call from Kassandra Hopkins last Friday who was great. She found me the best deals for my position and made me feel so comfortable throughout. A very easy phone call and transaction. Would 100% recommend to anyone! Many thanks Kassandra.

Dan · 14 August 2019

★★★★★ 5/5

Facebook

I have contacted few agencies around High Wycombe area, Chancellor's has been the best so far as very promptly response. The Client Service Advisor Lee Brenton is very polite, kindly and extremely helpful. By choosing to use Chancellor's, hope to be a rewarding experience.

Vasile · 25 July 2019

★★★★★ 5/5

Facebook

I would like to say how helpful Stephanie Bowen Ashwin has been in helping myself and my husband find a property so efficiently and quickly. We are thrilled with the experience at chancellors and would love for Stephanie to be highlighted as doing a wonderful job!

Mariah · 14 December 2017

★★★★★ 5/5

Facebook

I've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!

Jose · 22 November 2016

★★★★★ 5/5

Google

Had a really positive experience letting out my flat. Friendly and efficient service from Sam and his team.

Dilly · 22 July 2023

★★★★★ 1/5

Facebook

Absolutely shocking service! Save yourself the grief, stress of dealing with incompetent and immature "NON SALES" individuals. They are completely clueless of the housing market and DO NOT KNOW how to deal with people. We gave them our house on a 5 month agreement which is far too long! Failed to sell due to lack of experience, constant change of personnel due to sackings/breakdowns etc and immaturity of closing a deal and following up. Thank you to my RING.com, I could see and hear their inexperience each time which was so excruciating. Prior to one viewing, I had to take one of sales negotiators around the house and actually take him through the key selling points of selling my Home....can you imagine that!All their emails are are on a copy and paste basis with a slight change to parrot fashion feedback which as a VENDOR I do NOT want to hear the same crap! I heard afterwards they get paid for listing your house so be aware of being sucked in with their chatty deliverables as they are NON existent. Save yourself the bother and hassle!

Kamal · 9 February 2022

★★★★★ 1/5

Facebook

The estate agents working at chancellors are incredibly rude and incompetent. We have recently just tried to rent a property through them and at every point we were confused, given conflicting information and left in the dark about what was happening with our application. I have never been spoken to so poorly or rudely, with one estate agent actually saying to me ‘I don’t see what your problem is’. Communication was so poor throughout and we were often given less than 24 hours to do certain things otherwise our application would be unable to progress. Once, we were given only 6 hours to transfer over our deposit and rent without confirmation that the property was legally ours. We were often left unable to contact anyone to ask questions and I’m still awaiting my call from management! Chancellors ruined what should have been a very exciting time for us.

Jess · 3 February 2022

★★★★★ 5/5

Google

Excellent service delivered in a professional manor by Polly Hurst. Polly did not put me under excessive pressure to take one of the properties on as some agents do but simply came across as positive. As I'm new to the area she also told me of a few local places to go to and try out. Polly has been very helpful during the process and made me feel very relaxed about such a big move. Great work.

Liam · 30 July 2016

★★★★★ 5/5

Google

Katie was very professional and helpful. She kept me updated and informed of any and all properties available to me. I would 100% recommend and use again if necessary.

Dan · 18 May 2022

★★★★★ 5/5

Facebook

Austyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??

Olivia · 16 August 2019

★★★★★ 5/5

Facebook

Tom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!

Holly · 5 December 2016

★★★★★ 5/5

Google

Katie was amazing, really helpful and answered all the questions I had as someone that is renting for the first time! Thank you :)

Erin-Leigh · 14 November 2022

★★★★★ 5/5

Google

Katie has been very professional, helpful and friendly throughout all our interactions. Thank you.

Catherine · 25 August 2023

★★★★★ 5/5

Facebook

Have been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.

Virág · 10 November 2017

★★★★★ 5/5

Google

Excellent customer care. Sam was really friendly in helping me try and secure a rental in Henley.

Guillaume · 30 May 2023

★★★★★ 5/5

Facebook

I had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team

Tara · 25 September 2019

★★★★★ 1/5

Facebook

So my daughter was offered a flat in the Wokingham area they took my daughters money and the day before she was due to move in it was cancelled absolutely no support from kerry they haven't paid her money back and have been unprofessional and rude. She is having to sleep in a car as she has no money until they pay her back shocking service would never recommend these to anyone

Penni · 29 September 2022

★★★★★ 1/5

Facebook

Avoid. Terrible experience trying to let a property through chancellors. Ongoing issues with poor customer service, rude agents who refuse to reply to emails or return calls. Awful experience trying to go through Canopy referencing who draw out the process disputing irrelevant minutiae, finally approved only to have to repeatedly chase a contract which was initially sent after days of chasing with incorrect information. Currently facing potentially having no where to live in 3 weeks and Chancellors are not willing to engage with us. Unable to contact a manager to escalate the issue or speak with anyone who is able to advise the current position of the tenancy. Very willing to take £346 holding fee but not prepared to treat customers with any respect.

Kate · 15 July 2021